I applied for a line of credit through these guys, they declined me which is fine I get it, but they dropped it by 43 points... Google said it's only supped to be between 5 and 10 points per hard credit check so what the hell. It took me 8 years to bump it up 55 points and they wiped most of it out in two minutes... Smh it's just uncalled for and not even worth looking into if they're just going to decimate your credit score like that Tip for consumers:This website sucks. Why even try to improve your credit score and move up in life if companies like this are just going to destroy your credit score? 43 points they wipes out with a single check and I'm supposed to live with that for 2 years? Get out of here Products used:NONE Service Value Shipping Returns QualityBought an LG double oven from ABT in 2017. It never registered the correct temperature in the oven. Had service out several times to fix it. It never was right. Just replace the junk with another range. This time a Samsung single oven. Not even 2 months old and service has been out to fix the same problem. Temp is off my 75 - 100 degrees. Now waiting for parts to come in. I will never buy from them again. Home Depot or Lowes in the future. Products used:Samsung Range Service Value Shipping QualityMy telephoned order went terrifically smooth under Salesperson Benjamin R. Great communication, quick confirming emails, all addresses and contact/shipping! 00% correct. My microwave model was tough to find in my area and Benjamin was able to assess stock and ship out the unit. It arrived within 48 hours, which was very pleasing. I'd do business with Abt again without any reservations. Pricing was spot on and very competitive. Highest recommendations for this firm. Products used:Whirlpool microwave Service Value Shipping QualityOrders get cancelled without notice a day after being placed and charged. Customer service does not answer the phone. Live Chat is unhelpful and misleading and apparently not even connected to the company. And when you finally do get through via email you get some completely idiotic and asinine scripted explanation of policies. No apologies offered for time wasted. Idiotic suggestions about wiring them funds for the transaction. Don't waste your time. Tip for consumers:Don't waste your time. Shop elsewhere. Products used:None. Made purchases which they refused to honor Service Value ShippingThey started off selling me what I asked for, but there was no one actually experienced enough in their sales team to ask the right questions. Instead, I had to return and exchange multiple times until they were not happy with me, so I ended up returning all together and now I am going to an expert HiFi store that specializes in what I am looking for. Perhaps they have gotten so big that their quality of service as diminished and they only care about volume. Too bad. Never going back!This company is a scam they change their name and address constantly ABT shop. They scam to my PayPal account and kept the money this company goes by several different names but most of them have ABT in them. They use other peoples phone numbers and business names. Every time I try to look them up to find my order the site has a different address. No one answers the bogus phone numbers and you can never finish filling out a customer service complaint. If you type in their email your phone will tell you no such email exists. I was foolish enough to trust this review site and lost $174. Tip for consumers:do a resolution on it Products used:There are no products it is a scam. You pay the money and they never send the item but they say they did. If you pay with PayPal they have a setting that marks it as a family and friend transaction, so you can’t even get PayPal to do a resolution on it Service ValueEverything went well from start to finish! Best customer service from online, through email, over the phone, in person and with delivery! We made the purchase on December 23 and had them delivered on January 22 per our request as our kitchen was still being updated. For the delivery day, (and the day before) the communication through automated text was an added bonus and made the whole experience effortless! This my first major appliance purchase ever and I had only two options for the quality of items I was looking for: Grand or ABT. ABT won for service and cost of Products! Hands down! Tip for consumers:Do your homework! Products used:Kitchen Appliances Service Value Shipping QualityPurchased a very expensive dishwasher that apparently is used, missing parts, dirty with water inside and we hooked up a spraying leak from water valve! When I called them for help they said to call Bosch! Never ever ever buy from them unless you want massive problems!It's always a pleasure to work with Abt. Another phenomenal experience! The professionals that are part of the Mobile Install team are always incredibly responsive and ensure a very smooth transaction. A very special "Thank You" to Don McDade and James Senne - they are great to work with and designed a very custom solution for my car. Abt has a truly wonderful team and I look forward to working with all of them again in the future.I wish I could them ZERO! I returned their defective microwave and store signed for it, (UPS have confirmation), now Monica and Kal claiming they never received it. It's been over 3 months and they still refusing to issue refund and they both being extremely rude on the phone. Monica yelled and hunged up the phone on me on multiple occasions, which is not acceptable. Kal is a shame of this company, claimed to be a gen manager. He acknowledged he received the item but still won't issue refund and stated "it's your problem!". This company needs to FIRE these people and don't let them harass customers anymore! Tip for consumers:DON'T BUY FROM THIS COMPANY! Products used:electronics Service Value Shipping Returns QualityUpdated my kitchen and bought all my appliances from ABT - high-end refrigerator, builtin oven stove top, oven range, microwave and dishwasher. This was a year ago... I had to replace my refrigerator 2x, and now my Thermador oven is faulty (stopped working after I used the self clean option) and someone just came out today to replace the motherboard and left without my oven working so now I have to wait yet again at least a week before someone else can come out - I was told by 2customer service representatives and a technician that I shouldn't use the self-clean mode on the oven "bc this sort of thing happens," so why would a sales rep sell me an oven like that knowing the self-clean mode is faulty? I am not happy about that - I'm very disappointed with ABT. My mother had a similar situation with her washing machine - 3x she had to replace her washer in one month- that's appalling. In the past year I've heard poor feedback but now I've experienced it. I will never buy another item from ABT again. Tip for consumers:Abt used to be number one in product sales and customer service but since 2019, they’ve gone downhill in both quality and service sadly Products used:Kitchen appliancesPaid 56.08 for 2 heated electric vehicles that was on sale but haven't gotten ANYTHING! So I'm really upset I guess I should have known too good to be trueGreat service, placed the order and delivered quickly, well done and at a good price. Easy to use website. I recommendMy appliance was delivered to the wrong address. I contacted them to resolve the problem. They would not do so. The appliance was left sitting in the rain, on someone else's property.7/2/23 flood day in Chicago. Damaged Frigidaire Refrigerator. Supplied part number from repair technician at my home. Part number was 5304 526 091. Pic number 1 below. Contacted ABT as this is where frig was purchased. Order took four weeks to receive after numerous follow ups and conversations with parts department. (Ruby is the parts manager.) When the repair tech came to work on the frig he found that the part we received was incorrect! It is in the attached 2nd picture below- part number received was 5304 520 509. When I contacted ABT the rep said I would get a return label so I could return the part? Where is the customer service in that? Where is the time I spent hunting for the shipment to be received? ABT has been dropping standards in my opinion. They also indicated they ordered what was told to them verbally as the part that was needed. The part number should always be the driving force of an order nothing else. So, here we go again ordering the correct part from another vendor. Service Value Shipping Returns QualityIn the past 10 years there was a purchase of two wall air conditioners at ABT you would think with the amount of money spent on the air conditioners they would continue working there are older ones in our condo building still working. I wish I could give ABT a good review but I can't it is 90° in my condo I can barely breathe I am disabled and cannot afford to purchase another one Value Returns QualityI placed an order with them for a tub wall system with no tracking number and when I tried to contact them via the form on the website the message could not be sent. I hope to hear back with a tracking number and also to receive my product, but I'm starting to doubt their legitimacy.The sales people were great. We bought a Kitchen Aid side by side with a bottom freezer. We had service calls 3 times on the ice maker in the first 6 months, and the ice maker was replaced. It works fine as long as it dumps the ice, sometimes I have to manually do it. The About 6 months later the unit leaked water on our kitchen oak floors and warped the wood. The service people came out, the cause was a quarter size rubber valve that melted closed, causing the water to drain improperly. The service man said they have known about this for sometime. I asked why Kitchen Aid or ABT didn't advise the owners. He didn't know. I file a claim with thru ABT who referred me to Kitchen Aid, who is putting me thru the hoops. I highly recommend you buy an extended warranty. Two stars for not contacting us about the problem. Service Value Shipping Returns QualityWe needed several panasonic 4 line phones for our office and I found this store online carrying them for much less than at office depot. I was skeptical at first as the price was significantly lower though reassured as they are an authorized dealer. Phones were brand new and everything works.ABT has come SUCH a long way! Their prices are competitive, and if you don't like them, even on their chat you can reach out and see if there are any coupons or discounts. They'll connect you with help and both times I've used this it was super fast. Thank you ABT!I am very frustrated with the customer service aspect of this company. I have been dealing with my ice machine for our subzero fridge not working due to a valve needing to be replaced. 2 times they have brought the wrong part and have to reorder the correct part again, which is delaying the whole process. It has been at least 2.5 months this issue has not been resolved. Its not the fact about how long it takes the parts to come in but the fact that they technicians are given the wrong parts continuously causing us having to go out and by our own ice and take time away from work to make sure we are available for when the techs come out. I asked to see if we could be compensated some how with a gift card or credit and was informed they do not do that and even asked to speak with a manager about and was given the same answer. At this point I am disappointed. I really did like this company but they don't seem to have the same values when it comes to servicing once you buy!I've been dealing with ABT on and off for the past three years. I moved into the Northbrook area where the person who previously lived there, had the ELAN system. I personally feel it's an outdated system, but I need to call abt to get certain issues with the system resolved, especially with changes in Internet system or the thermostat. Every time I called they seem to want to sell me something that cost thousands of dollars which is not what I want. It's come to the point where I'm almost hesitant to call them even though I probably should. I notice with these reviews the service was so much better prior to 2019 and afterwards, Most of the reviews have been very poor. I hope they see this and look as a way to improve how they treat customers just because your clientele have more money and they can do with doesn't mean you should treat the ones that want to save a little money like there's nothing. Service Value QualityYou get personal service rapidly, they are extremely knowledgeable about their products, high quality at an affordable price, price dropped as I was checking out and was automatically applied. HOW IS THAT FOR SERVICE. I AM A SHOPPER AND NEVER BEEN SO HAPPY TO SPEND MY MONEY *******@try them you'll be raving about your experience as I do. I purchased too many things for photos: fridge, stove, wash, dryer, microwave, 2 tvs and a mount, and a dish washer and had my salesmans attention through the entire process, even took me to cashier to make my payment. I AM NOW A LIFETIME SHOPPER AT ABT! Tip for consumers:I think their service speaks volumes for the intense training and screening to produce a staff of such quality. Products used:Washer. Dryer. microwave, fridge, 2 tvs, TV mount, dishwasher, and stove Service Value Shipping Returns QualityUpdated review - I've changed my review to 5 stars. I can't remember any seller on the Internet ever reaching out directly to correct a mistake and make it right. Abt's staff did exactly that, and immediately shipped out the item in question. I'm leaving the original review, but I will buy from Abt again and suggest you do as well. Their customer service is something only a local store would provide, definitely went above and beyond what I expected. > OLD review - Listed a product for sale. Website said it was in stock. I confirmed via their live chat they had them in stock. Ordered product immediately. Order was placed in backordered status. Now they said they don't have it, never did have it. What a waste of time. Tip for consumers:Great customer service, definitely recommend Products used:Automotive electronics Service Value Shipping Returns QualityI have attempted to order a dishwasher from Abt online, and it is impossible to get a response to a question before I finalize the order. Emails, chats, etc are ignored or I'm given a robotic response. If this is how they provide service to a potential customer, I can only imagine the service after purchasing the product. Tip for consumers:Read my review. It should say it all. Products used:None Service