If you enjoy waiting endlessly, being ignored, and dealing with unreliable couriers, then Amazon Germany is the place for you! My recent experience has been nothing short of a disaster. I ordered a mouse—just a simple mouse—thinking, "It's Amazon. How hard can it be?" Well, apparently delivering an item in a timely manner is an impossible task for them. They handed my package over to a cheap, no-name courier who never delivered it. Weeks went by, and all I had was silence, frustration, and the looming realization that I had just paid Amazon to give me a headache. After over a month of waiting and chasing them for answers, I finally threw in the towel and asked for a refund. But wait, the drama wasn't over! It took over a week for Amazon to return my money. That's right, not only did they fail to deliver, but they also held my money hostage like some kind of twisted retail ransom. This wasn't just poor service; it was an outright betrayal of the trust I had in Amazon. If they're going to cut corners with bargain-basement couriers and treat customers like an afterthought, they should stop pretending to be the reliable retailer they once were. Do yourself a favor: avoid Amazon Germany unless you want to test the limits of your patience. Date of experience: December 30, 2024Terrible store - unbelievable decline in service quality. The order was split into several sections. Not a single one arrived. I contacted customer support, and the responses were even worse - scripted replies, zero interest in you and your order. The customer support from the Czech Republic lied to me, saying the order didn't arrive due to a block on funds in my bank, but the international support started refunding my money in part. For a while, my profile showed that the order was lost, and then any information about the orders disappeared. I still haven't received all my funds. My wife placed an order right after, unfortunately before I could warn her… it's been 2 weeks and it hasn't arrived either. I am disgusted with Amazon DE. I will never place an order through this primitive store again. They used to be OK, everything worked… now nothing Service Value Shipping Returns Quality Date of experience: September 16, 2024AMAZON SOLD ME RETURNED ITEM AS A BRAND NEW!IT ARRIVED IN DAMAGED PACKAGING WITHOUT ANY WRAPP!THEY JUST DROPPED IT IN FRONT OF MY DOOR WHEN I WAS NOT AT HOME!WHEN I SENT THEM PICTURES OF DAMAGED ITEM THEY TOLD ME THAT THERE ARE NOT VALID FOR THEM!CUSTOMER SERVICE DOES NOT EXIST IN AMAZON! Products used:Karcher Service Value Shipping Returns Quality Date of experience: September 24, 2024Very poor Service. I wait for order another week without any information about it.Do not recomend this company. Date of experience: December 5, 2020 loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Harris A. Greece 6 reviews 35 helpful votes Follow Harris A. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Totally unprofessionals” September 24th, 2024 • Updated review This is the last time i buy from these unprofessionals scamers!I order a resistant band and when i recieve it where broken in many places.So i return the item and they recieve it on the 20th of September.Today (23/09) when i spoke with their customer service they say that they recieve the item but they want 20 DAYS to process the return!This is totaly unbelievable and totally unprofessional and frustrating and this is the first time it happens to me to wait 20 days just to see my return.So this site is only to buy and if something happens they "punished" you because you recieve broken item!Stay away from them buy from other Amazon NOT FROM THE AMAZON.DE they do not respect their clients! Service Value Shipping Returns Quality Date of experience: September 24, 2024Worst shopping site ever! Three orders in a row that they dispatch my items after 17 days. Totally unprofessionals! Costumer service sucks, everytime i talk with different person and everytime no one gave me a solution. Back to amazon.uk and i prefer to pay a little more for costume taxes but they are professionals and ship maximum in 3 days. Order numbers: **************520 (15 January 2021) / **************340 (27 January 2021) Products used:Liberex Service Value Shipping Date of experience: February 5, 2021 loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Aslihan K. GB 1 review 0 helpful votes Follow Aslihan K. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Disappointed with Amazon” August 18th, 2024 I've always trusted Amazon for my online shopping, but my recent experience has been a huge disappointment. I ordered the Samsonite Freeform Hardside Extendable with Double Spinner Wheels, Amethyst Purple, 2 Piece Set (21/28), but I only received the 21-inch suitcase. Instead of sending the missing items, I was told to return the entire order. On top of that, I was required to arrange and pay for the return shipping myself. Despite reaching out to customer service multiple times, I received no helpful support. I expected better from a company like Amazon, and this experience has really shaken my confidence in their service. Service Value Shipping Returns Quality Date of experience: August 18, 2024Disaster, pure disaster. After years of excellent experience with this company not sure what happened recently. As many other say - 6 out of 7 orders not delivered (they contracted cheap but by far the worst carrier which do NOT deliver to customer addresses). Instead, they pretend they tried (say unsuccessfully) and place packages to their "pickup point" in different cities around refusing all requests for proper delivery. Their tracking shows the orders have been delivered but in reality they are somewhere in another city (in some farmers food shop, other in painting props shop, etc.). Amazon Customer Service is absolutely impotent, just apologizing all the time but unable to do literally anything with that arrogant carrier. No other way than to avoid ordering from them - never more. It´s a pity, but this is definitely the beginning of the end of another legend... Tip for consumers:Avoid ordering from Amazon who became absolutely unreliable company recently. Products used:Just one of severn packages was delivered, all the rest is displayed as "Delivered", instead the carrier (the cheapest and by far the worst - zasilkovna) placed it to some shops in other cities although door-to-door delivery was ordered. Service Value Shipping Quality Date of experience: February 6, 2023Customer service suddenly dropped significantly in the second half of 2023. I have used amazon for 13 years. It suddenly supports English language in chat and phone. Only emails are allowed. Customer service was outsourced to somewhere else. The agents can't do anything about it. The logistics routes to Czech Republic dont get any improved and even get worse. Customer service becomes ignorant. Amazon for me was one of the best in Europe and now it is just a cheap website and service now. Price of all items also were increased a lot in 2023. I try to avoid now and buy from other online shops separately. Date of experience: August 24, 2023I have posted my bad experience with Amazon.de CS on their Twitter account. Was promptly and professionally contacted by Amazon Twitter Support. They have resolved the issue for me. I only wish that regular CS agents on Amazon.de marketplace have shown such goodwill to help and not only sending me automatic emails without even trying to resolve the issue. Thanks a lot Amazon Twitter support! Date of experience: April 5, 2023I have bought Roborock vacuum cleaner on Amazon.de from UK. After aproximately half a year of regular use (prodact did a good job vacuuming and moping with small glitches) product sudenly started displaying internal ERROR 104 and did not want to vacuum or mop anymore. Since there is a one year waranty I have contacted manufacturer on their website several times with but no reply was received at all. As product is still under varanty I have contacted Amazon for help. At first it seems they were helpful and asked me to return the product from UK to given address in Germany. No paid label was provided but was advised to send it anyways, keep receipt and email it for refund once package is received. I have paid GBP111 for return shipping, however given Amazon depot address in Dresden was not valid and DHL in Germany was not able to deliver package which is now being returned to me. After contacting postal services they have advised that pacakge return will last months if everything is ok with customs clearing on the way back. Contacted Amazon and they apologised for giving wrong address and told me to resend it back to a different address when I received it back(if ever). I am now GBP900 (produt price) and GBP111 (return shipping) out of pocket and don't even know when and if ever package with product will be returned. Amazon is not willing to do any refunds for return shipping to the wrong address they have provided or product untill same has been received by them. There are numerous reports of people returning products from Uk to Dresden in Germany just to be told that delivery can't be made to return address and wasting their money ( https://www.hotukdeals.com/discussions/amazonde-amazon-germany-return-wrong-address-parcelforcedhl-*******). Amazon CS is not willing to pass my complaint to their manager and are giving canned replies that they can't do anything before item is received by them. Very bad experience with manuffacturer and Amazon CS. Tip for consumers:Do not purchase from amazon.de to UK address. Products used:Roborock S7 MaxV Plus Suction and Mop Robot with Automatic Suction Station (5100 Pa, 3D AI Obstacle Avoidance, Sound Vibration Mop System, Intelligent Carpet Detection, App/Voice Control) Service Value Shipping Returns Quality Date of experience: March 8, 2023 loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Saber J. Croatia 1 review 0 helpful votes Follow Saber J. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Bad service” January 16th, 2023 Made account wanted to buy some cds. They costed 5 times mores then on other sites but I decided to buy because they had most fast shipping. Paid 50$ for shipping then they locked my account saying it has suspicious activity. I did what they said and Im still waiting for them to unlock the account. Bad service don't use it. You need aged amazon to use your own card lmao Date of experience: January 16, 2023The worst experience we ever had with an online seller. The product iPhone 15 ProMax was never delivered and we had to claim a chargeback to get our money back. Their team was very inefficient in solving the problem, so we had to oppose the transaction through Revolut and got our money back after more than 2 months and after endless discussions. I do not recommend this company and we will certainly not use it in the future. Problems can happen to everyone, it's how you deal with them and find solutions that matter. And here Amazon.de was a huge fail. Service Date of experience: January 16, 2024I created my account on amazon.de and buy item and in 1min they blocked me... Amazon texted me that I need to proof my balance of gift card... Why they didn't ask it when I was uploaded it? So when u put ur own money to balance =everything is ok... when u wanna buy items for ur own =they blocked u! Service Value Shipping Returns Quality Date of experience: October 25, 2022It has taken me at least 5 attempts to get Amazon to understand that the item I returned on Jan 30th was refunded and the cost of post was also refunded all in early March. Amazon in error also returned the item itself to me. The value is over €500. I was honest but it took me five attempts to get Amazon to understand the error and they asked me to send the item back to a different address and they would pay the postage. On March 26th. They now have the item since April 2nd still will not refund the €20 it cost me to return the item to them. Remember I saved them €500 and this has now cost me €20. How disappointing is this. I have communicated tens of times with Amazon. What a really poor customer experience. Tip for consumers:That the customer experience was appalling Products used:Bowers & Wilkins PX8 Service Value Shipping Returns Quality Date of experience: April 12, 2024I ordered few products for furnishing my new house when I moved to a new city. The prices and products are good but deliveries were mostly messed up. Either they arrive earlier than expected when I am not home or later when I waited at home. Should have some sort of exact timings to hand in the heavy deliveries Date of experience: October 19, 2019Amazon.de's service and shipping is terrible. Almost every book I've ordered has come without any plastic wrap, just loosely thrown into a box to wither and warp from the wet and cold weather of Norway. Packages take long to arrive, and 75% of the time its damaged some way or another. PLEASE AMAZON just wrap your damn books in plastic, and package them better. Date of experience: October 17, 2022This was the last time I have ordered on amazon.de. I use their website in other countries but in Germany it seems to be a total mess. Just to summarize the situation, almost every order I made this year was handed over to neighbours, because the delivery company couldn't be bothered walking up the stairs. Amazon has assured it would never happen again and guess what? It did! I mentioned various times that the items are being delivered to my elderly and sick mother but yet again items were given to wrong neighbours or not being delivered at all which caused my mother so much stress. Horrible service! Date of experience: November 18, 2019Terrible! They accessed my account without my authorization and terminated my prime membership themselves. They told me someone from management department would call me about thus issue and prime problems within 10 minutes, at 5pm, at 6pm, ALL LIES! Don't be fooled by them! All the promises if customer support is empty and false! They keep you on the phone for more than an hour and never resolve your issues Tip for consumers:DO NOT USE AMAZON GERMANY Service Value Shipping Returns Quality Date of experience: February 2, 2022The first time I ordered, they ripped me off on promotions I never got with the product. When complaining, they said just buy the promotion item we owe you, and we will refund you. I did buy it, and they refused to refund. The second time, they did not complete the order due to THEIR problem with a MasterCard in good standing, even after re-confirming it is valid and active. Krauts just can not be trusted. They do not deserve even the one star rating I was just forced into. Service Value Shipping Date of experience: December 20, 2021Amazon is a very popular online shop and for a good reason. It has all of the best things that anyone could neeed. I have been shopping on amazon for years and I have never been dissapointed. You should however note that there are some fake products in the store but you can always identify them if you are keen. Date of experience: August 1, 2020Amazo is a very good online shop. I have bought so many things at very discounted prices. The best hing is that I am always guaranteed of delivery. I have never faced any problems while shoping on amazon. You just have to make sure that you know what you want. Date of experience: August 1, 2020This online shop used to be good but now it is just bad I mean like there are so many fake products beig sold on amazonand no one is doing anything about it. It is very frustrating and I hate it. You have to be keen all the time or you wll end up buying fake things. Always chekc the price because a huge disount has a reason behind it. Date of experience: August 1, 2020I love amazon... you get almost everything within just 2-3 Days if you have Amazon Prime. The prices are also very good. Never had any problems with Amazon (: Date of experience: October 23, 2018Happy with my purchase! Monitor arrived from Berlin to my town in a matter of a few days! Thanks for a good service. Date of experience: November 8, 2018I tried to do some shopping there, but they couldn't accept my payment, had to wire the money directly to them. At least it was worth it. Date of experience: July 14, 2017Date of experience: October 31, 2012My top website for online shopping, cheap, fast and a great service. Date of experience: February 1, 2014