I have a 48 inch DCS range and hood in my great room. The fan regulator broke so the fan was always on high and very loud. I found the model on Appliance Pro's and bought the regulator. I watched the video on the website. I actually changed to regulator in about 30 minutes with a screwdriver. It was pretty simple. I figured it would have cost at least $300 to have the local appliance store do the repair. Thanks for all your expert instructions!Don't buy products from this place. They sold me a defective dryer timer. When I returned the unit, they informed me that they would not be giving me a refund because it was installed. When the dryer timer was installed it caused my dryer to heat up when it was in the off position. I will never buy a product from here again. Products used:Dryer timer Service Value Shipping Returns QualityI sent photos of the parts I needed as well as the model numbers of my dishwasher and ordered what was recommended but they didn't fit.The representative I dealt with didn't want to take them back at first but finally agreed to a refund Linus the shipping charges which was almost the cost of the parts. I felt I should have to pay shipping on parts That I can't use.I ordered a drawer for my Kenmore fridge from this company. Although it was on back order they stayed in touch and informed me when it shipped a few weeks later—turned out that I ordered the wrong part. My fault. I should have let them help me order it. Anyway, I emailed Matt at Customer Service and he helped me find the correct part and advised me on how to return the wrong part. I talked to Crystal in Customer Service and she sold me a return label for $12.25 that would have otherwise cost me around $90 to ship back. Needless to say, I was very happy with all the service I received. I highly recommend this company for your appliance parts needs. Thank you AppliancePartsPros. Products used:Refrigerator drawer Service Value Shipping Returns QualityI ordered a burner element for my Samsung glass top stove. When we got it, and installed it, it didn't work. I called Appliance Parts Pros and explained everything. They were so helpful and so patient, went through the whole order, reviewed and confirmed I ordered the correct part, but likely needed another part (switch) to make it work. They were so nice and so pleasant, will definitely use this site again. Glad to have found them Products used:both Service Value Shipping QualityI ordered a part for my Samsung dishwasher on Thursday evening. According to their policy, it should have shipped on Friday and arrived on Monday. I paid extra for expedited shipping. The shipping label was indeed printed on Friday morning. My item didn't ship until Monday. Not having a working dishwasher is frustrating. When you have seven kids and are hand washing dishes for five days, it is very frustrating. * AppliancePartsPros attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond Service Value ShippingAs a machinist for over 50 years, I've repaired, made the parts, built machinery and maintained same. The experience I had with App. Parts Pros was absolutely the best. No guess work, trial and error or calls for help, everything was right there on line start to finish in a video. They make it so simple anyone can replace refrigerator parts. Inside of an hour I was to replace my evaporator fan and put everything back as it was. These people are pros as in the title. Thanks, Frank D. OrbinOrdered a part for a stove on 12/29/30. Webpage says part will be shipped out tomorrow. It is now a week later and I still don't have any movement to the tracking number they gave me. They did say the problem was the holidays. However, it has been A WEEK! What kind of holiday go they get? Just checked again Jan 5,2021, 3:56 pm Pacific Time, same status, 'Label Created'. Tip for consumers:Don't if you need the part in a reasonable time. Service Value ShippingIn a period of a week's time our washing machine wasn't discharging water, and our ice maker stopped working. After going through some of the online videos, we purchased the replacement parts, they came quickly, and for about $50/ each we fixed both of the issues. The online videos are super helpful, along with the parts schematics. Didn't have to use the help desk, but I hear they're great as well. Highly recommend.I needed a small timer knob for a 32-year old Whirlpool wall oven. This business actually had it, new and OEM. There was a full parts diagram for the oven so I could make sure it was the right part. Was shipped in under 24 hours after I placed the order. Shipping was kind of glacial - one week to go 270 miles, but that was more due to FedEx. Packaging was appropriate, and the part is now installed (no instructions were necessary). Positive all around. One exception: shipping charge of $11 was high, given the slow shipping. So I knocked off a star. But I would probably buy from them again. I guess it does cost a lot to maintain a big inventory of obsolete parts. Tip for consumers:Shipping was slow (one week in transit from central Illinois to central Wisconsin by FedEx economy, the business itself had shipped promptly); if you have a critical need for a part, consider paying extra for expedited shipping. Products used:Replacement knob for my wall oven timer. Service Value Shipping QualityOn April 25,2022 I had a service done on my parents Maytag washing machine the was only 3 years old. The gentleman from your company Century Ave Mississauga was amazing I would recommend him anytime. He was great with seniors very knowledgeable, polite excellent advice on the repair and great price. The washing machine work again. Keep up the excellent work you do and I would highly recommend Appliance Pros in the Mississauga to everyone. Thank you and be safe out there. Service ValueI troubleshot fan and mine was bad so I purchased a motor dc evaporator fan assy from them. Plugged item in and still did not work. Unplugged new unit and called service repairman. Repairman tested fan and new one was bad. Went a bought a new one and installed. All worked fine other than it cost me $350. Unfortunately, when I called and asked for a return due to bad part, the company would not provide a refund as it was plugged in for 10 second. What a joke. I definitely feel like I got screwed and they wont warranty their parts. Go somewhere else as they will screw you as well. Tip for consumers:Do not buy from them! Products used:None purchased from them. bad part * AppliancePartsPros attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond Service Value Shipping Returns QualityWhether it's an online order, or calling customer service with questions, it's ALWAYS been a pleasure dealing with you folks. Your website is so well done, and your phone help is always so helpful and professional. I'm also very glad that you provide the how-to videos! I don't consider myself to be a repairman except out of necessity, but you make it almost easy.This place is a joke. They charge extremly high prices for shipping and make sure they take their time to get it shipped. If you ever need a part don't use these clowns. Check Amazon for the part first or use a different supplier. 34.00 for a thermal fuse, same fuse on amazon 3 pack for 6.47 with two day delivery and no shipping charge. Never again! Tip for consumers:search for another site Products used:dryer thermal fuse Service Value ShippingWebsite is reasonably well done, but better more detailed zoom is needed. Pretty good selection of parts. Wondering if discontinued / unavailable parts could be found, cleaned, functionally checked, and sold as used. Best of all, super quick delivery, which is helpful now that so many local appliance parts stores have gone out of business. The cost of every part is definitely twice too high. For example, a new $5 thermostat switch or $6 microswitch for my microwave oven door should cost less than $15, giving AppliancePartsPro sufficient profit, yet they charge far more. Appreciate the repair videos on their website.I have been using this company for many years. There are SEVERAL reasons they deserve 5 stars. Very easy to look up your parts by part number OR model number. Very easy to find any technical cross referencing information. There is always a knowledgeable staff member just a phone call away in case you have questions that need answers before or after ordering. I can go on and on and on! Thank you A R P! Tip for consumers:Take the time and effort required to give them (the website OR customer service) the correct model or part number so they can give you the accurate information, in return, to answer your questions properly. Products used:Appliance parts over the past several years. Service Value Shipping Returns QualityAfter 4 calls with your service techs I was told that an electical part was the very likely cause of my problem. I went and ordered the part, tried it and it did not solve the problem.The part that ultimately fixed my problem was a thermosat which the tech initally did not believe was the problem. I wish your company accepted my return of the control panel. I returned it but was denied a refund. Unfortunately, I can't use your company in the future for obvious reasons.I was not absolutely positive as to what I needed to order from the tiny diagram I had to choose from. But the super helpful customer service lady I spoke with knew exactly which one it was. I ordered the drawer on Friday afternoon and it was here in just a couple of days and fits perfectly. GREAT CUSTOMER SERVICE! I will/would recommend them to anyone needing any appliance part(s)!Ordered crisper tray for our Ikea refrigerator. Order had processed and been fulfilled, sent to shipping within a day! It arrived well packaged. Super easy transaction and definitely will use Appliance Parts Pros again!I purchased a gasket for my refrigerator door. It was over $130, plus shipping. When I put it on, it didn't hold the door closed (and it was so badly made it tore at places). I called support, and they sent out a new one plus emailed me a postage paid return label. The new one was just as bad - I made a video of how poorly it worked. It was unusable. I asked for refund. They gave me a full refund, including shipping, within one day. No excuses, no delays. They didn't make the gasket, they just sold it. I will definitely buy future parts from them, if needed. Tip for consumers:If there's a problem, definitely call or email them. They responded quickly. Products used:I returned the refrigerator door gasket because it was too weak to hold the door closed. Service Value Shipping Returns QualityFound the part, delivery was fast, watched their help video and freezer is fixed at a fraction of what I thought. Excellent company.I paid extra shipping because their website said delivery in 1-2 days (and it still does). I ordered on a Wednesday, but the tracking info said delivery would be on Monday of the next week (got here on Tuesday). Started return process on Saturday before arrival and went to local parts store and got part. When part arrived, it the wrong part, so I asked if they would reimburse shipping. They responded that it was Samsung's fault. What? TAKE YOUR BUSINESS ELSEWHERE!We broke both vegetable drawers in our refrigerator which was several years old. I really had no hope of replacing them but tried AppliancePartsPros since we needed them to get our house ready for sale. I found EXACTLY what I needed. The site was easy to use. The replacement drawers came in a timely manner, were packed well, and fit perfectly. I would highly recommend this company.Fantastic service. Fast shipping. Had an issue with one of the parts. Called them up and they sent me a replacement no questions asked. Will definitely use them again.Very professional, knowledgeable about the oven element, the appliance is around 30 years old, and delivery, 48 hours Super Fast. Another project off the list. AMAZING! Thank You