Any financial risks should be avoided. Strong demands for increased investment are being backed by market trends. After I declined and asked for a reimbursement of my original deposit, communication stopped. Regretfully, I never received my money back. I can provide evidence that my accounts and conversations were restricted, and {MERSEYHIP.COM} made it possible for my entire investment and profits to be promptly returned. Try getting in touch with them if you find yourself in a similar circumstance. Service Value Shipping Returns Quality Date of experience: October 31, 2024Please don't fall into their trap. Everything is drop shipped from China and the quality is awful. When you ask for a refund they start by offering 25%, claim they are green and wanting to help the environment by not sending it back, then when refused the offer goes to 30%, 40% and ultimately 60% all while refusing to give you a full refund. The stuff is so bad they don't even want it back! Total junk…. But then again, you get what you pay for I suppose. Products used:Men’s shirts…. Total garbage. Service Value Shipping Returns Quality Date of experience: July 16, 2024This company has the absolute worst customer service on the planet. It is nearly impossible to reach anyone via their phone number and while on hold for 35,45 to 60 minutes, the recording keeps referring you to utilize the live chat on the website which does not exist. Emails to their customer service address bounce back because the mailbox is full and if they don't bounce back please do not expect a reply because they don't answer any emailed inquiries. If you place an order you can expect it to spend 6 to 7 days in fulfillment and good luck trying to reach anyone to cancel the order because if you stay on hold for an hour they refuse to cancel any orders. They will promise to send the package express mail to get you off the phone and then a day or two later you'll get an email saying that they are going to ship it standard mailing, eventually. I will never do business with this company again because of this horrible customer service. Service Value Shipping Returns Quality Date of experience: June 10, 2022I am shocked to see the negative reviews. I order all the time from them. I have found the 22/24 size to be consistent and have had very easy returns using Happy Returns. I keep in mind this is a discount clothing line. They r much better than Shein. I do not expect a Neiman Marcus experience. Tip for consumers:This is more of a discount line. Their materials are much better than Shein. Products used:I purchase tops and dresses. I have only returned 2 items through the years of using them Service Value Shipping Returns Quality Date of experience: October 16, 2022This business is a scam… spent over $200 and they "lost" my package and won't offer a refund. It's been over two weeks and after calling them twice and DHL once they finally figured it out. Don't waste your money here. Tip for consumers:Leave before they take your money Service Value Shipping Returns Quality Date of experience: August 17, 2022My order took a month to arrive and 2 items ordered were not in stock and canceled. The 3 of 5 things that did arrive were cheaply made with awful materials and appear to be crooked on me. I will be throwing them out since I would rather not even deal with the return process since the order process was so bad. Avenue used to have very nice clothing when in stores, not sure what happened once they went online only. Tip for consumers:Poor materials on clothing Products used:Shoes and shirts Service Shipping Quality Date of experience: February 18, 2023I made several purchases, and there were several errors. After multiple calls I thought the returns were finally processed, per emails and the website. I had noticed one refund on my avenue card. I noticed a random 9.31 refund, and couldn't match it up with anything I purchased. Then I realized that the refunds for 35.40 and 14.99 were NEVER applied to my account. Avenue, you are ridiculous. Products used:tops Date of experience: June 7, 2022They advertise free returns. Haha what a joke. I live in the VI and received my order almost a month after placing it and now I am in the mainland US and am being told I have to pay to return the goods. They only honor the happy returns for one month. How fair is that to get $150 back I have to pay $40 to ship the goods back. Never ordering from this site again no matter how good the prices are. What rip offs. Tip for consumers:This company isn’t good with returns unless you live in the 50 US states. Products used:I kept the tops the dresses didn’t fit the best. Service Value Shipping Returns Quality Date of experience: July 5, 2023I decided to buy a dress for my sister and shoes for me. The prices are relatively cheap and it's where they caught me. However, the order arrived in 3 months, shoes are a bit smaller that it should be, and the dress's tissue looks too cheap, but I should have predicted it. Tip for consumers:No Products used:Shoes, dress Service Value Shipping Quality Date of experience: November 27, 2023Since Avenue closed their in-person shopping stores and moved to online only, their clothing choices, styles, and quality have declined. They used to have cute, stylish, quality clothing when you shopped in store. More times than not, I have had to return purchases when bought online. Value Shipping Returns Quality Date of experience: February 25, 2023I love City Chic dresses and avenue posted a discount on a dress I wanted. Total was about $30 discount. I purchased the dress and a few days it was canceled saying the dress was sold out. I continued to look at the site daily and it never showed the dress was out of stock. I contacted customer care and an associate said purchase again and provide the order number and they would refund the difference. I did this and never received a discount. I emailed and called another associate said they were just behind and another emailed saying they were not going to honor what they had promised. I'll eat the shipping and will be returning the dress. Either the associates are Morons or not trained to do their job correctly. Date of experience: December 29, 2022If I could I would give them NEGATIVE stars. I tried to get a Credit card they said to call for the information they needed. Then I called and said they don't know what to do. They know nothing. I spent 20 minutes trying to get a hold of them. They have idiots working there. I do NOT recommend shopping there or getting a credit card with this store. Date of experience: March 28, 2023In March, I returned about $300 worth of merchandise using the label Avenue provided and following their instructions. To date, I haven't received a refund. The last communication I received was on 3/25 from the Customer Experience Team who confirmed "I have heard back from the courier and it appears your return has been delivered to our warehouse without final scanning. I will lodge an investigation with our returns team and get back to you shortly." Now they do not respond to my emails now and closed the return process altogether. I've filed a report with the state's attorney general along with the FedEx proof of delivery --- I'm out of options. Tip for consumers:Avoid shopping online Service Returns Date of experience: April 25, 2021I was hesitant after reading all the negative reviews about Avenue.com but I must say, I had a superb experience. I placed my order Nov. 5 and it arrived Nov. 11. Granted I'm a state over so it might take longer in other parts of the country. I ordered three pairs of boots and they came neatly packaged, correct sizes and correct color. The best part is that I needed to return a pair that was too big and they have this thing called Happy Return and you can drop it off without a label or package to a FedEx or other participating locations. The return shipping is free and you get a refund INSTANTLY. I went ahead and placed a second order for some shirts. Fingers crossed I have the same experience. It seems they may have sorted out whatever problems they were having. Tip for consumers:Use the Happy Returns option to avoid shipping fee for returns. Products used:Shoes Date of experience: November 11, 2021Would not refund me for jewelry that arrived broken - 3 items broken in one order. Then for the first time in 10 years I returned two items within the return timeframe and they would not accept them! They said I can get them back for $8.95 or they would 'donate' them to a charity in my name! Yeah, right, they would resell them for sure. I have spent thousands of dollars there over 10 years and I will never spend another penny. Customer service is horrible! 3 follow up calls and 5 emails to not get refunded for the broken jewelry. I take my business elsewhere and I would say "Buyer Beware' with Avenue! I never had a return until now and I see how they really don't care at all about their customers so they deserve to lose them! Date of experience: December 4, 2018When shopping at Avenue online, I look for valid coupons and there are usually several to choose from. Once I log in the coupon codes become invalid. This has happened on numerous occasions and it's quite frustrating. I've emailed them but have not received a response. Date of experience: August 28, 2020Do not shop here! The worst company I've EVER shopped at! There a company that'll take your money even if they can't produce the product in a timely manner. Long story short. I don't know if I'll receive my package this year, or next year! It's November 2020 for this of you who are curious. First and last time shopping here! Tip for consumers:Do not shop here!! The worst company I’ve EVER shopped at!! There a company that’ll take your money even if they can’t produce the product in a timely manner. Long story short. I don’t know if I’ll receive my package this year, or next year!!!! It’s November 2020 for this of you who are curious. First and last time shopping here!! Service Value Shipping Date of experience: November 24, 2020I am so disappointed. I bought hundreds of dollars worth of clothing from Avenue. I then got a pair of jeans that was miles too long. After trying them on, I folded them neatly and put them back in the plastic bag. I paid out of pocket over $9 to return them. Received a call saying they could not refund any money as they were damaged. WTH? I disagreed with the woman and she said they would receive a second review. Get another call a week later. The original decision stands. These jeans were never worn except to try on then quickly remove. They kept the jeans and I get an email thanking me for my donation. What a scam! Bet they are selling them again. Definitely BUYER BEWARE Date of experience: May 11, 2017Avenue does not stand by loyal customers. I made a purchase that was shipped federal express. Apparently they delivered the package to the wrong address. They never investigated or checked my order history. Out of the item I ordered and I'm out of the shipping charge as well. Done with this company that solely relies on a call center to make final decisions. Not recommended if you need customer service. Tip for consumers:No customer support Products used:Apparel Service Value Shipping Returns Quality Date of experience: March 4, 2022One star is to much this company gets NO stars. I never received my order or a refund. I called over and over to be on hold for hours then the call drops. I did the chat for the caned replies that said order will deliver. Emails are auto reply answers of no solution. Even to state they are not "responsible" for failed deliveries. It hasn't as of October 9,2021 for and order placed and paid for on August 16,2021. The FedEx tracking gives future dates of delivery and when that day comes it changes to another future date. Over $80.00 dollar order. Mail feud. Theft. Date of experience: October 9, 2021Well I can't do a review on the quality of the product since it hasn't shipped to me yet. It's been about 20 days since I placed the order and it's still in fulfillment. I've sent emails with no response and calls end up with a busy signal. This was my first and last purchase from Avenue. Date of experience: December 14, 2020I'm not recommending Avenue online. One of the only ways I can allow myself to shop online is if it's returnable and they wont let you return items on sale. Which is most of them. Bad policy if you ask me. So I was forced to pay to ship the item back to me or donate it to a local charity. I donated the item. Very disappointed in the company though. Won't be purchasing from them again. :( Date of experience: April 3, 2018Avenue makes it near impossible to contact them after you've checked out as a guest. I ordered clothes and waited, and waited, and waited for any sign that my items had shipped or been processed in any way. Went out of my way to locate a method of finding out and after much searching found I had to use a basic e-mail as my way of communicating. Then I got a notice that my order had been partially filled and that some items were no longer in stock. (Gee you think taking weeks to process the order may have had something to do with that?) But not from my inquiry, just a regular notice. Still no word from customer care. During this whole time, I've place two clothes orders from another site and both were processed, shipped, and RECEIVED before Avenue even sent the notice of my partial shipment! Tip for consumers:Don't shop Avenue Service Date of experience: March 30, 2021I had ordered a dress to wear At the beach after my wedding. I paid expedited shipping. Did not receive the item even in time for my wedding which was weeks away. They finally refunded me my shipping and sent me a $10 coupon towards my next purchase. I then decided to buy a pyjama set for vacation. Bad idea as that item was cancelled with no email no notification I had to go in find out myself by going into the order. Products used:Dress Service Value Shipping Returns Quality Date of experience: April 16, 2021Same as several below. Placed an order on 11/30. They charged my card and have not shipped anything. Customer service is not accessible in any form (email or phone). They are committing fraud, in my opinion. Date of experience: December 11, 2020