I've ordered many pieces from here and spent over $100 on their custom name necklaces. I kept my pieces in jewelry boxes and never wore in water and they've tarnished. I reached out to customer service and they said they can give me a discount to buy another one. That will never happen. Never buying from here again. There are better retailers that have 2 year warranty and guarantee no tarnishing. Do not buy from here! Tip for consumers:Stay away from this company Products used:Necklaces Service Value Shipping Returns QualityReceived a Baubelbar bracelet for Christmas. Took longer than expected to be delivered. After wearing the bracelet for 2 weeks the gold plating over brass beads has completely worn off. Not worth the money. The person who gave me the bracelet is totally embarrassed. Tip for consumers:This was a gift. The person who gave it to me is totally embarrassed that the gold has completely worn off within 2 weeks of wearing it. Products used:This was a gift Service Value Shipping QualityI ordered 3 custom "multicolor" Pisa bracelets as Christmas gifts. Two of the 3 are super cute. The one for Lilly has only green and yellow beads--so much for "multi colored". Very disappointed that Bauble Bar will not do anything to rectify this. So sad--who wants a multi colored bracelet with only 2 colors?! Photos include what I received and the example on their website--very different. Probably won't order from them again. Service Value Shipping Returns QualityReceived two pieces as a gift A necklace and a bracelet Both tarnished within weeks Contacted customer service and they were willing to credit me $21 and not of true value They are unprofessional and their products are made with cheap metals Products used:Bracelet and necklace Service Value Shipping Returns QualityI placed my order the beginning of september and it is almost the of december and i still have yet to receive a shipping email like they have said. I have emailed back and fourth with the company since ive ordered and they act like they are going to help, and dont. Horrible experience all around. Would never order again. Products used:tennis bracelet. never received. Service Returns QualityMalachi from BAUBLEBAR provided exceptional customer care. I experienced a problem with my order, and Malachi not only responded promptly but also offered a free replacement without the need to return the damaged item. Their understanding and quick resolution were truly impressive. I highly appreciate the level of service and the hassle-free solution provided. Thank you, Malachi, for your outstanding support!" Service Value Shipping Returns QualityReceived bracelet today. A miniature of that shown in advertisement. Looks like a trinket bought at dollar store. Would be ashamed to give as a gift. Would never order from site again.I got 3 charm necklaces for Christmas gifts and they did not arrive in boxes. I asked for boxes they told me "Our items do not come packaged in boxes. We do have boxes/pouches available on our site for purchase" when I tried to order them shipping was more expensive that the actual cost of the boxes … very disappointing Service Value ShippingI ordered 3 bracelets shipping was not as expressed and the bracelet that was a gift was made wrong! It was supposed to say "Jesus" but it said "jusus" now I'm waiting for a reply let's see how long that takes and also have to return so I won't get a replacement fir who knows how long. Tip for consumers:Be sure to order a gift way in advanced just in case it takes time to get to you and also allow tine if the item is wrong to ship it back for a replacement Products used:Two bracelets Service Value Shipping QualityThey recently released their St. Patrick's Day collection and several of their pieces quickly sold out. I reached out to them back in February to ask if they plan on restocking as it was clear I was not the only person interested in purchasing these sold out pieces and they were very insincere when it came to responding. They also stopped responding to me after I suggested they do a limited restock or a pre-order. Why should I support a business that ignores their customers? I am willing to bet money they are going to raise the price tenfold on these same pieces next year given the demand but do nothing about the limited supply. They are definitely in it for the money and not about the customers as a whole. Poor excuse of a company if you ask me. Explains why you can't leave reviews on their products. Tip for consumers:Don’t support this company Products used:EarringsI ordered a necklace November 4th for Christmas and its now December 18th and no item. I've been emailing since November for updates. Disgraceful, impossible to communicate with company! Service Value ShippingI ordered a customized bracelet intended to be a Christmas gift. I ordered weeks before the their stated date cutoff for Christmas delivery. It took the company weeks to ship the bracelet. By the time it got delivered, it was a week before Christmas and the bracelet customization was wrong. They are going to send a replacement with the correct customization, however, there is zero urgency and it will not be here until AFTER Christmas. I would have expected priority production and priority shipping, given the company's mistake. I will never order a customized item as a gift again. Service Value Shipping Returns QualityBought something that said no cancellations but used the wrong credit card and wrong address and they allowed me to cancel it because I got said it right away. Great customer service and such fast support! Service Value Shipping Returns QualityI was won over by their constant social media ads and placed an order on Black Friday. Every item I ordered was 50% off and final sale. The final sale is there because the quality is just not there. I ordered 2 Kayden bracelets which have the toggle tie closure. When expanded fully they did not fit over my hand. I tried it on multiple people and it fit on only one person- my 9 year old. On top of the improper sizing, it looked cheap. I could find better quality on wish.com. Final sale of course. I emailed them about the bracelets and they said final sale. Buy your bracelets at pura vida - much better quality and the adjustable toggle actually works, what a novel idea! I also ordered an earring set that had the full price of $98 - "18k gold" with coupons I got this "down" to $68 and for 3 pairs of earrings and a cuff, I thought this was ok. Same thing as the bracelets - they look like painted metal but when on they did look nice. The full price is joke for these though. Bottom line a do not purchase online. If you see something in Target then go for it. The final sale is there for a reason- the quality is not there. Gifts for teenagers who are not paying and dont care. Spend your money elsewhere. Tip for consumers:Spend your money elsewhere Products used:Only the earrings Service Value Shipping QualityI would give this company a 0/5 if I could, 1/5 is too nice. I got my girlfriend a necklace for our 1 year anniversary, she loved it. The necklace clamp broke when she adjusted it around her neck, the necklace didn't even last 4 days. I spent nearly $100 including shipping for this product, I regret it. Jewelry shouldn't break so easily and the pieces shouldn't be so thin that a damn little pull could break it. I should've trusted my gut and bought jewelry from trustworthy brands NOT this company. This company doesn't even show reviews of their products on their website which should've been a red flag. I DONT RECOMMEND BUYING ANYTHING FROM THIS PLACE.I bough a pricey customized bracelet and waited a long time for it. I loved the way it looked but it's impossible to get on by myself. It tarnished quickly from simple day to day wear, then broke after a few weeks. I wish I could get my money back. However, I have a different type of bracelet that's slip-on and beaded and it's held up. Shipping QualityThis company is awesome! Their products are beautiful and well worth the money. Their customer service is exemplary! Tiffany rocks! I'll be shopping with them for a long time to come!My husband ordered me a bracelet I saw and thought was cute. (I never checked reviews and it looks like we're lucky we even received it!) it was the Kayden bracelet for $58. It's lovely in the picture but teeny tiny (thickness of a toothpick) in person and the texture and weight seem to be painted plastic NOT metal at all. Extremely disappointed but not going to return because reviews indicate problems. I'd steer clear as the images are deceptive and quality extremely cheap! Products used:Fashion jewelry Value Shipping QualityI recently made a purchase but accidentally shipped to wrong address. The person in customer service corrected it immediately and now the item is on its way to me! Thanks to Malachi in thier customer service dpt. :)The title says enough. Ordered a custom blanket on 11/24/2022 with expected delivery after 12/23. They weren't kidding. Customer service is nonexistent and after I filed a compliant with the BBB it miraculously shipped with e delivery date of 1/25/2023. That day came and went and tracking shows me it's still in NJ. Will never, ever order from baublebar again. Can't imagine the quality of this blanket will be any good either once I finally receive it but we'll see. Products used:Blanket Service Value Shipping Returns QualityJust got mine in the mail and the lines on it are awful. You can see every melt point. So disappointed in the quality. And the packaging was a let down too. No wrapping. Just a plastic bag floating around in the box. Products used:Ring Value Shipping Returns QualityPurchased a personalized blanket 1 month ago. Still no update or tracking info on purchase. There is so much marketing on social media and influencers pushing this product but for regular people like me, we get no updates and no information on orders we actually paid for. The money has been posted already to my bank even before the item is shipped. Do not trust this company! Tip for consumers:Don’t buy anything here! They will post payment to your account BEFORE they ship your item (if they ever do). Products used:Personalized blanket Service Value Shipping Returns QualityBuyers beware, if your order gets lost in transit, they may not replace it. To quote them "typically their hands are tied once a package ships". If they do be prepared to send them an alternative address & then to passively get blamed for slowing down the process by responding on the same thread! This was my 2nd & last order purely because of their horrible customer service. Products used:Jewelry Service ShippingI decided to try out Baublebar since they have a bunch of cute styles. The quality is quite low for the price, and the sizing is inconsistent. All the rings ordered in my size were too big - I tried ordering a size down, and they were still too big. Both of these orders were returned, but I did not receive a refund. I sent them an email, but got no response. I ended up disputing the charges on my credit card - hoping those will go through. Tip for consumers:don't do it! Products used:none Service Value Shipping Returns