The return policy is a SCAM. They intentionally DELAY and play games hoping you'll go away. I've been trying to return a defective crappy mattress for 3 weeks and these scammers go around in circles and straight up lie over and over again. I've wasted hours calling to speak with their call centers in other countries. They apologize each time and assure me they are escalating the return to the correct team. They ask for photos then send a list of questions, none of which are relevant to my return - then after I respond to them all - they start all over! "We're sorry, your return was not properly escalated two weeks ago." It's beyond absurd. Over a dozen requests to speak with a supervisor and yet one was never available. I've given up and have just accepted the loss of over $800. It's not worth the stress anymore. Over the holidays too, these people truly have no shame. The whole return policy is a scam. NEVER buy from these fools. Hopefully their corporate offices will respond. We shall see. Date of experience: December 14, 2024I ordered this couch and never received it and they are refusing to give me money back or send me a replacement. They delivered it while I was at work, in the middle of the day in the middle of a walkway, not my front porch. No signature required and just left it there. By the time I got home it wasn't there. I called immediately and they sent me on a wild goose chase with UPS and promised a refund after the investigation was complete. I called back after a 10!day investigation and they are now refusing to refund me or send me a replacement. Just like that I am out of $700 and can't do anything about it. This place is the devil. Don't waste your time or money Service Value Shipping Returns Quality Date of experience: November 18, 2024They put the capital T in terrible. I ordered a couch at the beginning of November and it arrived with missing parts! The couch looks a complete mess! I reached out to get the missing parts and was offered a $100 discount to keep the couch as is by the warehouse! Which was alot of audacity, I was able to speak to another representative that finally stated there policy was to ship a replacement. My replacement order was started on November 30th and I have yet to receive a replacement! This order was regenerated several times by incompetent reps who clearly do NOT communicate with the warehouse. I paid $1200+ for this couch and have recieved piss poor customer service. I've had reps hang up on me, not return my phone calls and completely ignore this issue. DO NOT BUY FURNITURE FROM THEM! You will lose your money and be stuck with a piece of crap! They have ruined the holiday season for me, as my home looks terrible due to having incomplete furniture! Save yourself the trouble and find somewhere else to shop! Tip for consumers:Nope! Products used:None! I ordered furniture Service Value Shipping Returns Quality Date of experience: November 30, 2024Bed Bath and Beyond went bankrupt. They were good to deal with. Overstock.com bought the name. You are now dealing with Overstock.com. I returned an item, unopened, and they refunded me half the money. They tell me that is in the fine print. They promised to exchange a $600 defective lamp but never did. I was told today it's too late. Date of experience: August 5, 2024Buyer beware! Worst customer service EVER! I have been dealing with them for 10 weeks with no results. I have asked numerous times for a supervisor but they were "never available". Finally spoke to two different supervisors who personally promised to see me through the returns and would escalate my return with the large item return department. Never heard back from either. I finally received an email stating they were working on getting the cheapest delivery fee arranged. Waited days and responded to their email asking for the status….No response. A few days later I received an email stating their return label system was down and I would hear from them once it was back up. Waited a few more days and sent another email requesting them to give me return reference numbers for my 3 returns and I would arrange shipping….still nothing. They should be ashamed of themselves treating customers this way. Beyond frustrating! Date of experience: June 20, 2024Bought a murphy bed online with free 14 day delivery. Paid for it which they promptly charged my card, when the confirmation email came it showed the delivery date at 5 months. I contacted there CS. And was told yes it would be 5 months to which I told her I would like to cancel, She told me I would have to wait until it was delivered then send it back for a refund. I had to get my credit card company to revese the charge because of fraud which they did.They are selling items they don't have, whic is a precurser to usally going bankrupt. BEWARE! Tip for consumers:fraud Products used:none Service Shipping Returns Date of experience: July 26, 2024I paid over $1000.00 for furniture on June 23. It was to be delivered in 3-4 days. Called on July 1 to ask where it was. They put in another order number for it. They said if I did not receive it by July 5, to call and I could cancel. Called July 5 because the FedEx tracking says shipping label created but nothing has shipped. I was told that they would cancel the order but would not be able to send me an email indicating that the order is cancelled. What? The foreign "customer service" rep was rude. I asked to speak with her supervisor and she said her supervisor said she was in a long call and couldn't do anything more for me. The rep spoke over me and kept getting louder telling me that I accepted what she told me about the cancellation. This was a horrible experience. I see their rating of 1.2 stars and so get it. BUYER BEWARE! I fear I will never see the $1000.00. Products used:Furniture. Service Value Shipping Date of experience: July 5, 2024If I could give a zero I would, the plastic rings to adjust the balloon curtains fall apart at the touch and the lace snags before I got it out of the plastic wrapping. I tried to get a replacement but I failed to ask within the 30 day policy. I was moving. Know this new company will not grant any exceptions to the 30 day policy even if the product they sell is a piece of crap. Sign me as very unsatisfied person who will never ever shop here again. I have lost $75 dollars on this really subpar product. Lesson learned. Products used:Purchased curtains from another site. Service Value Shipping Returns Quality Date of experience: June 7, 2024The selection online is huge and larher than most stores. I was able to find whatbi wanted and it shipped out very fast. Very impressed. Service Value Shipping Returns Quality Date of experience: August 30, 2024This company has the worst customer service ever! We tried to cancel our rug order a few hours after we ordered it, but they can't seem to cancel orders, we had this happen once before, and then charged us shipping back the rug. They also don't update their data. They called me Nadia, I'm not Nadia. And they hadn't updated my address, tried to blame it on PayPal. PayPal has my right address. I will never even order a pencil from this site; Service Value Shipping Returns Quality Date of experience: April 8, 2024On June 24th, 2024 a Jeremy Cass Full-Automatic Washing Machine 25 lbs, Portable Compact Laundry Washer with Drain Pump was finally delivered. However, the website never advertised this item as used or refurbished. I was charged over 371.00 for such an item with scratches, scrapes, and discolorations in multiple areas. The extended protection will not reimburse you but credit your money so you can spend it on the company purchasing a replacement or something matching the former price of purchase. Do not buy from this company unless you go in person to purchase. In person, you can choose and know what you are buying. You will not buy what appears used, of course. Customer service was very unhelpful and refused to refund even though they were the company who took the funds and not the third party. I've been waiting for the third party to connect me since 6.26.24. They continue to tell me 1 to 2 business days and we are 4 days from 6.26. I should have received an email, text, or call. Nothing. The worst company and the worst CS services. I'm told to wait 1- 2 business days again because the complaint submitted on 6.26.24 was not submitted or escalated until yesterday 6.29.24. A web of liars! Brood of vipers looking to take your libero. Products used:None Service Value Shipping Returns Quality Date of experience: June 30, 2024I order a bedding set on Feb 13,2024. After almost 10 days, I received a small box with only a set of two pillow cases. I called customer service and after they gave the run around, they finally agreed to send me a replacement. I asked the agent to make sure that the warehouse sends the ENTIRE set. He kept saying: "I got you." Today, I got the second delivery and guess what? A small package with a set of two pillow cases. I called the company's corporate office in an attempt to file a complaint. I was told that if I want to complain about the company's customer service, I need to call customer service. I used to be a loyal customer of Bed, Bath and Beyond for years. NEVER AGAIN. Tip for consumers:I would not buy anything on bedbathandbeyond.com. Better to use other websites that actually follow through and send the things that one ordered. Products used:None Service Shipping Returns Date of experience: February 29, 2024Customer service representative hung up the phone on me because I refused to repeat myself a third time. When I called back to explain to another representative that the 20% coupon off entire order was visible prior to paying but was removed prior to charging my card, the representatives lied and stated sale items can't get a coupon sale also (proof of lie attached). I told them I duplicated my efforts and can screenshot it taking off both discounts and the rep ignored me and kept lying. I asked for a supervisor and she came back and said a supervisor won't speak to me because prices change at random and they can't control that. The prices never changed in an hour. The 20% coupon simply wasn't applied. The resolution was for me to charge the entire order again & hope the 1st order from an hour ago doesn't ship from the warehouse & gets canceled. The attachments show that a sale AND coupon can be together. All I wanted was a credit for the difference of est. $59. I definitely wasn't charging over $1000 twice without a guarantee of a cancelation. Service Shipping Returns Date of experience: July 7, 2024Have had so many problems getting 4 of these chairs got 3 from amazon ca one perfect the other 2 severely cracked legs took so much convincing to get 3rd party seller to send me replacement legs. Didn't want to pack up whole chair send it back they wouldn't pick it up. Nobody help me during business hours. Son fixed 2 chairs that were not safe. Price way better and shipping free was half the time. I have 4 now may want 2 more buying one at a time. Was surprised and delighted to see chair in perfect shape box intact not beatup with slits in it. Came right to my door only wish delivery time and date more transparent got a day early but delivery person didn't knock and wait for a response. Box left outside my apt door. I don't think that's a good idea. Tip for consumers:Better explanation of the item transport from US into Canada would like full processing information and time frame in real time. Too many thefts my chair left outside my apt without notifying me no picture to refer to either. Company uses a multiple of carriers was confused who actually delivered my chair. Products used:Home pop sage leaf dining chair Service Value Shipping Quality Date of experience: April 7, 2024Absolutely deplorable. Failed to disclose return policy and subsequently stole $200 from my refund. They won't respond to my email or calls. I'll see them in small claims court. Date of experience: May 28, 2024I am beyond frustrated right now. I've been trying to delete my credit card on file as I do not want to make purchases anymore, and it is undoable. The instructions on how to do it won't work. Unchecking the box temporarily hides the information, but checking it brings it back. The agent I called confirmed this. The only way delete the old info is by making a purchase and adding in another card. I've tried to delete my account information under California Consumer Privacy Act (CCPA), but Bed, Bath, and Beyond refuses to do so for 4 years, saying I made a purchase, so they need the information for that long before they can delete my account. I've never had a company deny my request. The internal database would have this information. The public account should be able to be deleted. This is beyond frustrating as I don't want someone to hack into my account either while I am not using it. Service Value Shipping Returns Quality Date of experience: February 7, 2024Dirty laundry is their business. Wrote a review before about getting no where on a back order. Well the last update said to be shipped by October 1,2022. Items still not delivered to me. Ordered July 29,2022. Avoid ordering from a company whose higher ups don't care about customer satisfaction. Just their checks and bonuses. Tip for consumers:Avoid company Service Value Shipping Returns Quality Date of experience: October 3, 2022I am still waiting on 7 wash clothes and 3 hand towels ordered on July 29,2022. At first they emailed merchandise to be delivered by August 9th. I did receive the 2 twin bed sets, paper plates and 1 of a set of 4 other wash cloths. Finally was emailed that the other 3 of the one set of wash cloths were out of stock. This left the 7 wash clothes and 3 hand towels. Saying now shipment should be out on these by September 17,2022. When I have texted or talked to them they are rude and repeat that I will have after they get to them. Asked for similar items at same cost. You would have thought I was asking the impossible. I also asked why did they not have the ability to have a running total on stock like other companies. I guess they don't need my business. I guess their higher ups only care about their checks and bonuses. NO WONDER the business is in trouble. The only store near me was about 25 miles from me closed. Sad all around. Tip for consumers:Use caution Products used:Spread, papers plates and 1 wash cloth Service Value Shipping Returns Quality Date of experience: September 10, 2022 loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Thelma F. Washington 1 review 3 helpful votes Follow Thelma F. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Disappointed in the quality and response of my call. [email protected]” December 2nd, 2023 Order foam mattress and it rotted in a few weeks. I attempted to call several times with no reply. Last call I was told it would be a 60 hour wait. Technically 2 days later I'm still on hold. Dr. Thelma Tip for consumers:Na Products used:Foam mattress cover Date of experience: December 2, 2023I've used bed Bath & beyond online several times over the past couple years. It didn't work a few years ago and it still doesn't work today! This is the worst online store I've ever shopped at. The website needs a whole new facelift. It's slow, It doesn't work properly, And it's extremely frustrating to shop with them. Customer service is even worse, I was on hold for 30 minutes this week before someone answered support, Now I'm on hold with a chat bot for 20 minutes. On a good note the items and prices are decent but not worth all the hassle. This store is going to go out of business! I purchased this lamp which was a bit pricey now that I found out the crystals are plastic. Returns are inconvenient as well. Date of experience: December 30, 2021I ordered 4 Corning ceramic soup mugs. Three came packed in a large box with loose bubble wrap, two out of the three were smashed. The replacement order of two mugs came with one smashed because they were both put in the same bubble wrap. It's just stupid lazy workers and poor supervision. Poorly trained employees. Warning: don't order from Bed Bath and beyond.com. This will be the next company to go down the tubes. UPS Delivery Agent could hear the broken items but left them anyway. Date of experience: June 7, 2022This is the second time I made a purchase from this company and it was as disappointing as the first one. Problems: 1) Never received an email with confirmation of purchase. 2) Merchandise shipped came in an open box. 3) Missing 2 of the 4 wood chip containers shown at time of purchase. 4) Customer service agent was from India or some other country. Polite but impossible to understand and connection was terrible. Hopefully the agent will have missing parts sent to me. My first experience with a kitchen appliance was similar, merchandise also came in an open box with missing parts. Date of experience: October 11, 2021I ordered a pair of these lampshades. They arrived in separate boxes. Both had the fabric coming away from the frames. One had the spider (it attaches to the harp on the lamp) and the majority of the shade all crushed down with a bunch of those air filled bags sitting on it. They are very poorly made. I am not sending them back as I know it will take forever to receive a refund. I'll take it as a loss and go to Lowes. Tip for consumers:More photos of product. Products used:Aspen Creative Hardback Empire Lamp shade w/spider in Taupe x2 Value Shipping Date of experience: August 28, 2023The item ordered could not be shipped thus cancelled. Bummer but it happens. No big deal. Bed Bath and Beyond sent the cancellation email to me yet continues to charge my card $153.72 every 4-5 business days. Keeping the hold or pending charge on my account. (It's been a month) I've spoken with 7 different representatives, all whom give wrong information Or contradict one another. It's almost laughable how terrible it's been to work with them. I don't understand how charging someone for an item they didn't purchase is possible. I genuinely thought that was called fraud. Maybe think twice before making an online purchase. And good luck with customer service. I'll stick with Target from here on out Tip for consumers:Don’t use this site. Products used:Items never shipped, despite representative ‘guarantee’ it would ship in 6/6/22 Service Value Shipping Retu