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Bodybuilding.com Review
Worst supplement company out there. It's literally impossible to reach anyone in customer service. The service number directs you to an online chat with a freaking robot so you have no clue what's going on. This place should be out of business.
Tip for consumers:Yes. Don’t.
Products used:The products are the problem you just won’t get them.
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Date of experience: December 14, 2022Worst customer service ever
Item delivered (tub of protein powder) by Evri damaged (by dropping into my garden onto a path). Contacted BBW and relatively easy to return and get a replacement. But replacement was the same damaged item in a new box. Now can't get a reply from BBW through phone, email, Facebook messenger or Twitter. Been trying for 4 days now.
Tip for consumers:I paid for 12 months next day delivery. Delivery was through Evri, which says it all really. Where my problem started.
Products used:Protein powder
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Date of experience: April 27, 2023Garbage! Do not subscribe to the bodyFit application. At some point it will stop working and not allow you to log in. Showing error messages. Customer service offers nothing but automated email replies with no resolve. Use the 7-day free option and then cancel immediately!
Products used:bodyFit fitness subscription.
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Date of experience: April 3, 2024I ordered 4 items in December 2022, I received three and one I have never received till today April 2023! I contacted them more than 4times all unsuccessful and no reply.
By the way the product was the most expensive item on my order. Never received it or money back either. Its hard to communicate with them since they dont have a live support at all. Not sure what to do. I can never ever order for such a site
Products used:They didnt send me the full order an item never got sent since December last year and no refund or response was send back to me despite multiple attempt to contact them
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Date of experience: April 16, 2023They do not have any customer service. Just a chat bit and FAQ's. My membership perks recently stopped working so I have to pray the bot can help clear the shipping charge and now the workout app won't acknowledge my membership. There is nobody to talk to about this.
Date of experience: March 2, 2023This company absolutely has the worst customer service on the planet. USPS says the package is lost but bodybuilding.com is not satisfied with that. They want to wait a full 3 weeks before addressing the situation... this is the second time this has happened and I still gave them another chance. The first time they billed and shipped items I did not purchase. Not anymore! Buyers beware.
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Date of experience: September 11, 2023Owner is racist Just look at forums for proof lol
Owner is racist
Owner is racist
Owner is racist
Owner is racist
Owner is racist
Owner is racist
Owner is racist
Owner is a racist indian
My best friend Faz
Date of experience: June 16, 2024Placed a $130.00 order a week ago and was quickly sent an email stating one item was on back order. They asked me to reply to the email stating whether I wanted to wait or cancel. I replied cancel. Then nothing! Total silence. They still have my money and several email inquiries to them have been unanswered. The chat assistant was useless. At this point in time I DO NOT RECOMMEND PURCHASING ANYTHING FROM THESE PEOPLE.
UPDATE. Several weeks later the order arrived even though I tried to cancel it. Then to top it off I was sent the shipping bill….almost $60.00 CDN. They have never billed me before for shipping. I will not be ordering from them again. Again I cannot recommend this company.
Tip for consumers:I CANNOT AT THIS TIME RECOMMEND THAT ANYONE USE THIS SITE OR BUY FROM THIS SITE.
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Date of experience: December 17, 2022This company used to provide quality products and good customer service. Recently they have decided to rip off their customers and send them bad products and not send all of the products that are ordered. When you contact customer service you are ignored, your money is not refunded, your products are not replaced. After filing a complaint with a better Business bureau they do not respond to that either. Be very wary of your money. You can find their products in other places that will actually provide you with a much better service.
Tip for consumers:They will not respond to complaints and are shipping tainted products
Products used:EVL BCAA Lean Energy, one spoiled cannister but only one of two paid for came....and it took six weeks
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Date of experience: January 27, 2023I paid extra for a faster delivery (estimated time line was 1-4 days). It arrived 8 days later and for most of that time I had no idea where my items were. When I reached out to ask about this they told me it had only been a couple of days. For reference here, I ordered this on the 11th and I was asking about it on the 18th of May, so no holidays to delay the order. I asked for a refund and I got ghosted, but my items arrived the next day.
My advice for the next guy/girl: Order through Amazon, bodybuilding has gone down the sh1tter.
Products used:5lbs of whey isolate blend- vanilla cream
80servings of monohydrate creatine
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Date of experience: May 20, 2023Bodybuilding.com is trustworthy and offers vitamins and supplements at very reasonable prices. They also have a great community for advice and support, where you can share your health journey with others on the same track as you are. I've tried to find better vitamin and supplement deals, but I still haven't found one.
Date of experience: July 14, 2014They delivered over a week after the day they set for delivery - they will take your money and wont refund the $11 it costs to ship returns - horrible customer service - they have no interest in being fair or helpful - deleted my account
Date of experience: August 12, 2020Ordered from the Europe website, they decided to send delivery from the American warehouse so i lost half of my order through customs confiscating it (whey protein etc.). E-mailed them and they offered no apology, just saying that you can't chose which warehouse they'll deliver from. Definitely will not order from here again, literally sent them money for no product in exchange.
Date of experience: April 4, 2014So, I ordered a whey protein shake during sales and it costs me about 100 dollars, but turns out I had an allergy to soy that is included in the product. They straight away refunded me. Having to write them from email is like texted to a friend on snapchat. They reply so fast. Amazing Customer service. 100 Percent buy from them if anything.
Date of experience: January 8, 2018I have been ordering through bodybuilding.com for years now. Recently, the quantity of product in the pre-workout has decreased. It's not even half way full. When I emailed to complain he compared the reason why it's empty to bags of chips. I can pay the same price for more pre workout at GNC. I will no longer order from here.
Date of experience: February 25, 2019One of the worst customer service there is. All they say is "I apologize nothing we can do ". I ordered a product, been a month and there still is no tracking number. Apparently their shipping is becoming worse and worse. They don't even compensate for the delay. My last time buying from that website.
Date of experience: February 19, 2014Re: order Order Number: *******755
Tracking number: 1LS**************
Order never received.
Your tracking system is misleading/very disingenuous. I will give you a great but false delivery date (only with the intention to attract clients), but then You will get a different ETA every day.
Very dishonest if you asked me.
Absolutely terrible experience.
I thought it would be nice to use other companies instead of Amazon but boy was I wrong. Avoid company at all cost.
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Date of experience: January 26, 2021I bought a weight set here and it was missing parts on arrival. Bodybuilder refused to help and referred me to the manufacture. What a hassle. Don't sell a product you're not willing to support.
Tip for consumers:Don’t by anything with parts because they won’t ensure you revive all the parts. Might as well just buy something off eBay bc the support is just as bad.
Products used:Weirder 2980x
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Date of experience: December 30, 2021Would not let me order even one product with my credit card. I have an 800 credit rating, pay my credit card in full every month, but they stated that the only way I can order an item of any cost, I will need to either wire the money or pay via money order. They could not tell me why, and only allowed me to email - not call - their billing department to be told the same thing. AVOID this company!
Date of experience: October 28, 2016There is huge delay in parcel (and some times it does not arrive even after 2 months)if you are getting the supplements from bodybuilding.com from US. The customer service guys are pathetic. They give stereotyped answers, and do not resolve the problem... they are genuine but going the downward spiral. Beware
Date of experience: September 11, 2015Pay for promised shipping, then add 3 weeks. Shop in store or at another venue. When I reached out to customer service, I got the impression that the order hadn't been processed... they blamed it on high volume/covid. Fine, just don't promise and charge for a delivery date. Last order for me.
Tip for consumers:Do not order online
Products used:Supplements
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Date of experience: January 22, 2021Had ordered two units of re kaged ended up paying above usd 30 for customs as as they do not take responsibility towards shipping till buyers destination. NO tracking available. And the response of the website is just copy paste work no efforts taken what so ever.
Do not waste your time and money.
Date of experience: November 23, 2016Bodybuilding.com offers a lot of workout plans and tips on exercise, as well as articles to read about supplement and how the human body responds to exercises.
Their online supplement shop also has cheap price. However, their online shop is really hard to use due to idiotic web design.
Date of experience: April 29, 2016Bodybuilding.com has terrible service:
Bodybuilding.com; Well, when you initially ordered it, it was not on backorder. Then we ran out so quickly, we could not fill all the orders. We had to remove the product until we have more. Me: It was on backorder when I placed my order!
Jeff ford says:
On occasion you have better deals than GNC, but you always have the worst service...
Jeff ford says:
So, is it on backorder or is it discontinued? I still want the order
Lethal Lynsey says:
It has been discontinued for now until we have more.
Jeff ford says:
When you say you had to remove it until you have more, that implies it is not d/c'd So, am I going to get it at a later date?
Lethal Lynsey says:
We should be getting more, yes. But we list the item as discontinued when it is going to take awhile to be restocked. That way people are not waiting forever on a backordered item.
Jeff ford says:
What about a substitute product?
Lethal Lynsey says:
If you would like to place an order for a different product, that would be perfectly fine. (Duh!)
Jeff ford says:
Please don't use words like "forever"... what does "forever" mean?
Lethal Lynsey says:
So a customer is not waiting more than 1 month.
Jeff ford says:
I know I could place an order for another product, but what about the "pull you in" deal on this one? Something similar?
Lethal Lynsey says:
One moment please.
Lethal Lynsey says:
I do not see any other proteins that have a Buy 1 Get 1 Free promotion. But you can purchase the 2lbs in the Phase 8.
They also said they were going to send me an email to cancel the part of the order that is "discontinued", which coincidentally happened during my conversation with customer service... but I have yet to receive the cancellation for the second order that I placed 60 secs after the first one for my daughter 3 days ago? I think I am going to go back to GNC. At least they have a true customer service dept...
Date of experience: March 3, 2013The service should be better, But the products are great!
Date of experience: November 8, 2013