Spent $9.95 for 4-5 day shipping in online checkout. Package sat for a week with usps label generated for it until they handed it off to them. Customer service told me 7-10 days is normal even though checkout online said 4-5. Paid $9.95 and waited almost two weeks for delivery. Service Value Shipping Date of experience: November 15, 2024On the back of the packing slip it is stated 'If you call us for assistance in placing the exchange order, we will gladly waive your standard shipping fee; Boscov's ships most exchange merchandise at no additional shipping cost." Yeah right! Try getting through to talk to someone other than a clueless operator. The one time I managed to speak with someone, she seemed unqualified, and stated a total of $27.47. I answered "for exchanging an item?" She then proceeded to transfer me where I again waited and counted the cobwebs. 11 calls and numerous emails and still no resolution. No more. Boscov's can go the way of other retailers who pay lip service to customer service. Lesson learned. Tip for consumers:Shop online elsewhere. A bargain is no bargain if lousy customer service is provided. Time is money and waiting on the phone for an agent is costly. If you get an ad online from Boscov's, hit DELETE and RUN FROM IT! Products used:Item for Christmas that arrived damaged. Service Value Shipping Returns Date of experience: December 5, 2022Boscov's has been holding my money hostage in my bank account for 3 days now with a $93.86 charge that is pending while I have not ordered /purchased anything from them online. I have called them numerous times, customer service acts like they're idiots and they have no clue what I'm talking about I was told that it would drop off within one or two days here it's going on the 4th day and it's still being held in my account. They're starting to make themselves look really bad. I have called my bank but there's nothing they can do because it's still pending. I feel that boscov's is holding my money hostage. Be very careful of their website I looked on the website and now I've been charged $93 just for looking. I have made many purchases in the past but I will never again because of all this bull hockey. Tip for consumers:Good luck with their customer service it's a nightmare Products used:Never purchased anything but was still charged to look at the website Date of experience: June 13, 2023I recently went to my local Boscov's and I saw Rudolph ornaments. The sign said $6.49 Rudolph ornaments. I grabbed 4 and went to check out along with a couple other things. The cashier rang out the ornaments and 3 of them rang up $18. I said that is not correct. I spent $71 when it should have been no less than $30-$40. If there were selective ones, then they all should not have been together on the display because I should have gotten them for the sale price. Service Value Quality Date of experience: November 21, 2023Bought a piece of their luggage online. It came in a damaged box but that wasn't the problem. The luggage is too big to check. It's external measurements are greater that is allowed on most airlines. They advertised it as being 31" which would have worked but in the small print which I didn't see it says it's 32.5" which doesn't work. The airline may or may not let it be checked. I decided to return it but the shipping cost to return it is $85! I called and asked them to send me a shipping label and deduct it from my refund and they absolutely refused. They must train their customer service folks hard to be as heartless as they are. This is also after punching *******000 to by pass the AI that doesn't want you to speak to a human being. Now that I have read the reviews it all makes sense. If you are an online store and you are unwilling to work with customers about returns then you have no business being in business. Tip for consumers:If someone wants to shop with this company they should go to their store and do not shop online. They are nasty about returns. Products used:I am unable to use the product I purchased and it would cost more to return it than it is worth. Service Value Shipping Returns Quality Date of experience: November 13, 2023So I went in to grab 2 things and I went up to a register said excuse me r u open? No answer. I said sorry r u open and the lady snapped at me. Horrible attitude. Went to shoes and that lady was so polite. Absolutely rude and miserable Tip for consumers:If they don’t want to work the busy holidays stay home. She made me feel absolutely like a bother Products used:Men’s pants Service Value Quality Date of experience: December 19, 2023Was contemplating an online order...went to review the order but found a better price on a different site but was somehow still charged by Boscov's despite not actually submitting the order. Called customer service and they basically said that this is normal practices and I should expect my money back in 3-5 days. WTH? No other company in this country actually takes your money BEFORE submitting an order. Now, I'm forced to use MORE money to buy what I wanted from the other website. This is the shadiest experience I've had with an online retailer. I will NEVER attempt to order anything from this place...EVER AGAIN. Now I see why the customer experience ratings are so low. Tip for consumers:Please be very careful with this company. Very shady billing practices. Service Date of experience: January 8, 2023Tried 33 times to get a real person at… Tried 33 times to get a real person at customer service... was on hold hours per day...never reached anyone...now i will never ever shop here again... They have not answered the 14 emails i sent either... Worst company to deal with Tip for consumers:called emailed customer service over 34 times never got a person or response....can not recommend this company Service Value Shipping Returns Quality Date of experience: July 17, 2023I was not sure if the Brookstone Massage chair would be ok after I read reviews. I was very concerned. I couldn't be more happy with my purchase. It came packaged perfectly and brand new in the box. Took it out and it works amazingly. I bought it for 99.99 plus tax. On the Brookstone website it was listed at 249 and Amazon was 300. So I took my chances and sometimes when it seems to good to be true it usually is. Not this time! I was truly Blessed! Thank you Boscovs! I will shop with you again in the future! Tip for consumers:Highly Recommend Products used:Massage Chair Service Value Shipping Quality Date of experience: December 29, 2022I had the pleasure of going into the Boscov's in Milford Connecticut. I had the pleasure of meeting two young people who took their job seriously. Demar and Felicia couldn't do enough to speed the line up, tell people where there were other registers open and made you feel like you were the only customer in the store. Their regular manager was not there, however the young man has management capabilities because I thought he was the manager. We always say when things are going bad but I would like to salute these two young folks for a superb job. Products used:Champion products, boots, wraps, hats Service Value Quality Date of experience: December 7, 2022Tried to order doorbuster on line but couldn't. This is not fair to customers that can't get to a store. Customer service couldn't help me either. I have been a customer for a very long time and never had issues but I think this very unfair sales should be available to all customers Service Value Shipping Returns Quality Date of experience: July 15, 2023Purchased a bed frame and mattress. When the delivery guys opened the box the wood frame was cracked. Ok things happen. My complaint is customer service is closed on Saturday and Sunday. Since I already got rid of my old bed now I'm apparently sleeping on the floor until I can even talk to someone on Monday. Who knows from then how long it will take to get a new one. For someone with severe back and neck issues this is a major problem. They should not be delivering furniture when customer service is closed. No one in the store itself can help. Once they make the sale I guess they are done with you. I was a first time Boscov customer and will never purchase from them again. Products used:Bed frame Service Shipping Returns Quality Date of experience: November 20, 2021I'm currently on my second "Estimated Delivery Date and expecting it to change again. My shipment is certainly enjoying a trip around the country. From NJ to PA to IL to KS to TN. I live in Arizona. I wonder how many more states my package will travel through before I get it. Now I understand why in only ordered once from them. Won't ever order from them again. I think Boscov's has an agreement with their shippers to take as long as they can to get it to the consumer. Service Value Shipping Returns Quality Date of experience: June 24, 2021Awful customer service. It was only after I placed my online order that I learned I would not have my presents for Christmas. No options for more expedited delivery. Offered curbside pickup, but every item. I attempted it was unavailable. Spent 3 hours on hold on their customer service line so I could either change delivery or cancel, only to be told by the lady on the phone that she did not handle that department. This store is simply awful and stuck in a brick and mortar prior century - - the 19th Century, and will be gone like the 5&10 Woolworth and A&P stores. Don't waste your money there. Date of experience: December 19, 2020Purchased item online and came late not what it looked like when rec'd. Wanted to send it back there is not address anywhere on website to return. Did not have a packing slip with item. You have to be inconvenienced t go to the box store and wait on line there. Not closed to my town so gas tolls and time. Horribe. That's why it won't be around in 2 years. Don't buy online Date of experience: December 23, 2020Boscov's allowed me to shop mask free all of 2020 with a medical condition. 3 weeks ago I attempted to shop as always and was verbally attacked loudly by a woman who asked what my condition was and if I had proof (both against the law), threatening to call security and have me thrown out. I asked for a manager and he came and told me I have to leave too very loudly and rudely. He also told me I would have to try on shoes at home! Really? This manager had on a mask two sizes two small. They both could have been nice and quiet about it, but choose to make an example of me. I filed a report with the ADA. I will never spend another dime on this company again. This is America, land of the free, not home dictatorship China. Customer service is everything regardles of a customers condition. Date of experience: April 12, 2021I Drove 40 miles today Sunday 12.18.22. Drove around whole parkin lot looking for a shopping cart. None to be found. My GF needs a cart to lean on to shop plus we came for quite a few gifts. She had wait in car. I enteted store no carts anywhere. After scanning the store I would say there was 1 cart per 25 to 30 shoppers. Most people where 50 and above. Hope stupid is upoer management. You can get so so much more in a cart than what you can carry. Needless to say how does a 65 year old woman carry an air fryer oven to check out? Stand in like 10 minutes and lug it to car? I went to customer service and requested to speak with a manager. She whole-heartedly agreed with my plight. I was told the constantly tell upoer management they need so many more carts. I guess only a chimpanzee won't realize that they are hurting their bottom line by 40 to 50 percent. You can't buy what you can't carry. Someone feed the chimps a common sense pill. Or find another zoo for smarter chimpanzees to run this chain! Tip for consumers:Take your own shopping cart Service Date of experience: December 18, 2022I spent over 50 dollars on a item that said in stock. 6 days later they email me they don't have it so they are canceling my order.It's been a month and no refund. They are telling me to take it up with my bank.It was a reloadable green dot card from HR block. Even their records on HR Block website show no refund. You put money on it and spend it online it is not attached to my my bank account that's why I use it online. I have gotten refunds with it before.It only took a couple hours to re appear on my card. They made a mistake or they flat out stole my money. Either way I'm out over 50 bucks. First and last time I shop there Date of experience: January 9, 2021I ordered a comforter, a pair of shoes, and a wreath from Boscov's online as these items were not available in my local store. The items came a couple days later, with the wreath smashed and damaged because it has been packed underneath the shoes and the comforter. In addition, the box had been modified to make it 2" shorter and was packed with paper on top of the items, ensuring that the wreath was very compressed. The wreath is made of silk and natural, thin stems of wood, which was broken off in many small pieces. It really looked like someone deliberately packed it to damage the wreath, because it certainly wasn't packed with any care OR common sense! Service Value Shipping Quality Date of experience: March 27, 2022I have always said that Boscov's fudge was the best chocolate fudge that I have ever had.The last 2 times I've bought their fudge I was very disappointed they changed something in it and now it is terrible. Service Value Quality Date of experience: August 19, 2022I MADE 2 ORDERS THAT WERE OVER THEIR MINIMUM FOR FREE SHIPPING AND 2 DAYS LATER THEY CALL ME AND EMAIL ME SAYING I HAVE TO PAY $29 FOR SHIPPING! I TOLD THEM I HAVE ALREADY PAID FOR THE ORDER AND THAT WHEN I WAS CHECKING OUT I RECIEVED FREE SHIPPING BUT I GUESS THEY CHANGED THEIR MIND. Service Value Shipping Returns Quality Date of experience: July 14, 2023Received an email on special prices on everything, proceeded to start to place my order, at the checkout I received message I had to have a boscovs credit card to receive the sale prices-descrimination or bate and switch? Date of experience: November 23, 2014I PURCHASED EARRINGS AS A GIFT FOR MY MOM FOR CHRISTMAS 2021. MONTHS LATER STONES WERE FALLING OUT AND THE EARRINGS STARTED TO TARNISH. 30 DAY REFUND POLICY IS A JOKE. I PAID GOOD MONEY FOR THESE EARRINGS AND STONES FALLING OUT AND TARNISHING IS UNACCEPTABLE THAT EARLY ON, ESPECIALLY. I REACHED OUT MULTIPLE TIMES TO CUSTOMER SERVICE VIA EMAIL, I LIKE TO HAVE THINGS IN WRITING, BUT NO ONE WOULD RESPOND. I WROTE A BAD REVIEW AND SUDDENLY, SOMEONE WAS AVAILABLE TO RESPOND TO THAT TELLING ME TO CONTACT THEM TO SEE HOW THEY COULD ASSIST. STILL, AFTER EMAILING NO RESPONSE. I THEN WENT ON LINE AND CHATTED WITH A REP, AGAIN TO HAVE IT IN WRITING, THEY TOLD ME SOMEONE WOULD CONTACT ME WITHIN DAYS TO LET ME KNOW WHO THE MANUFACTURER IS SO I COULD CONTACT THEM AND SEE IF THEY COULD DO ANYTHING FOR ME. OF COURSE, I GOT NOTHING. I JUST GOT OFF THE PHONE WITH A REP TO SEE IF I COULD GET THAT INFORMATION, SHE SAID TO GIVE IT MORE TIME, THAT MAYBE THE MANUFACTURER IS ON VACATION. WHAT? THEY JUST KEEP STALLING ME AND HAD NO INTENTIONS TO MAKE IT RIGHT FROM THE START. IT'S A SHAME, I SEE ALL THESE BAD REVIEWS. I SHOULD HAVE SEEN THEM BEFORE I MADE THE PURCHASE. POOR QUALITY EARRINGS AND OUT OF MY HARD EARNED MONEY AND OUT OF A GIFT I HAD BOUGHT FOR MY SWEET MOM. BUYER BEWARE! Tip for consumers:VERY DISAPPOINTED!!! Products used:EARRINGS Date of experience: December 26, 2022Purchased an expensive item, delivered damaged. Waited on hold for 44 minutes before anyone could help me... then she just said sorry and what would I like for her to do... omg... really Service Value Shipping Returns Quality Date of experience: November 11, 2022Do not deal with these people! Boscovs does not return phone calls or properly answer any emails and address any situation instead you get computer generated emails and responses and then when you get your item it's broken and you get a packing slip telling you that you have to pay to return any items nowhere does it say anything about damaged items that WONT CLOSE AS THEY WERE POORLY PACKAGED and they damaged and sent me a Barbie case for my granddaughter that will not close she cannot carry it the dolls in the clothes will fall out this looks like dollar store garbage and I paid 1599+ $10 shipping for this crap! What I bought was complete garbage and I'm sorry I dealt with this company I never will again if you're smart you'll stay away from them! Date of experience: December 12, 2020