The tech 4 is one of the most durable multi function pens I've owned and I've owned several. I was disappointed that it been discontinued but, the Tech 3 is still still in production. Cross offers excellent customer service with repairs and supplies. Date of experience: July 22, 2019Info on the website 'order status' did not update for nearly three weeks after the promised ship date of the order. My items which were to be used at a recognition event as an award were never delivered in time for the event (site indicated 11 days - still not received after 30 days) with no explanation from their customer service department or with any projected new ship date after 30 days... still indicates a ship date of 3 weeks past due. The customer service department appears to be totally isolated from other areas of this company and are unable to get info from the order processing dept or the shipping dept. After calling the customer service dept multiple times I am stil being told that they are unable to help me with a date that this may ship. Date of experience: March 1, 2010I just had to take a minute and say something about a shopping experience I had with A. T. CROSS PENS. I went there looking for a refill for a pen I got as a gift. WOW at what I saw. I dreaded going there and looking for silly refills because I felt it would be very hard to find the correct one. But oh how plesent it was when I got there on line. They have so much to choose from. Many styles, colors, sizes, on and on. You can find whatever need for such right there on their website. (www.cross.com) Even their website is easy. Not some weird get up. They have all the refills there, and, pictures of them so you actually see to compare to your empty one. The prices are unreal! Like buying penny candy. Then you see all the styles of pens they carry and are always adding others. As I said, styles, colors, etc. Then got what you're looking for and more. I could hardly get away from that site. Kind of makes your heart melt. Even if you're not looking for a new pen (like I intended) you fall in love with them. They have been around a long time and you can look for them to stay. The best you could ask for.! Date of experience: July 5, 2018I wouldn't buy from them again. Ordered Christmas shirts and they arrived 2 days after Christmas. I have no use for them. I ordered 2 weeks before Christmas Date of experience: January 11, 2024