CruiseDirect is great! I use them to book every cruise. The customer service is top notch, they always offer the most on board credit/extras, and my cruising goes off without any problems. I will only book through them going forward Date of experience: April 15, 2020The customer service person, Eugene Bent assisted me with all the questions arisen on payment probs in a very efficient and friendly manner. He was so patient and helpful as I was fuming about the probs with the payment from Ukraine. The only way to solve the problem with the payment was either contacting our bank in Ukraine which was useless or calling MSC. Mentioning it costs me a fortune to call the USA from Ukraine, they made me a call immediately and sorted out my problem. I do appreciate your help, guys, and thank you for the possibility to touch the world via your cruises even living in the middle of nowhere. Good work! Eugene Bent deserves a bonus)) Date of experience: January 21, 2020I am very impressed with the wonderful customer service from "Jose Floes" today. He worked with me on several reservations and was patient and very helpful. He went the extra mile and contacted the cruise line to verify things were done correctly. I will use CruiseDirect again in the future. Thank you! Date of experience: January 12, 2020We have been booking our cruises through CruiseDirect for a few years now and have always had great service and best prices. Even when we have questions or want to change or upgrade something, it is very easy to do so. Today, Maria was a great help. Thank you! Date of experience: June 24, 2020One of the worst online service. Customer service is like dealing with children. Have no answer to your question. I do not recommend this site to anyone. Very poor service and the people are not knowledgeable about what is going on. Go directly to the cruise line website for your booking. Date of experience: July 8, 2020My wife and I arranged a cruise though CruiseDirect.com and a week later we were informed our information was stolen. They refused to elaborate and will not tell us what all was stolen, how many people were affected, nothing. They wanted to offer money, while in the meantime we began receiving phishing emails, phone calls and our email, phone number and credit cards were hacked. We found our information was sold on the dark web and they refused to respond. I would NEVER, EVER recommend these people as they are ignorant A-Holes. Now the criminals also know when we will not be home! We had to contact security, police, Department of State as our passports were stolen, credit card and credit reporting. We just wanted our money back. We have to now replace our passports and my wife has a passport from a foreign country, so we have to fly there to get it replaced and it is in Europe. They people are despicable. Date of experience: January 5, 2020I had never been to the cruise direct website and I clicked on the chat option. I had the pleasure of interacting/chatting with Hans Vega who not only answered my questions as I was trying to book 2 rooms at a time for 4 people. Hans was so nice to offer to help me with the booking as I needed the rooms either next to each other or across the hallway. He really made a difference and I appreciated his honesty and transparency. I am referring other friends to him to help with their booking. Date of experience: January 9, 2020Booked a cruise for the family. So many questions,, our rep on Cruise Direct Hans Vega was outstanding. He made everything so clear, and thought of things i didn't. He was truly awesome, and the prices were awesome. Thank you so much Date of experience: November 30, 2019For quite a few years our family has been choosing CruiseDirect as our major instrument to book cruises. Does not matter we live in Europe, we always received very good care and most satisfying service from the Customer Service before and even after a cruise. Recently we booked cruise with NCL but could not resolve issue of their CruiseNext deposit, how to add it to our payments. We tried to get answers from NCL via e-mails but did not receive answer apart of confirmation of e-mail receipt. Mr. Enrique Bravo was a CS person who interfered, helped to find traces of the deposit and add it to payments already done. Many thanks to him and other Customer Service colleagues! Good work! Nikolay Popov & family Date of experience: January 17, 2020Don't believe their price guarantee, and be aware of the hidden fee to change/cancel by cruisedirect. They want $35 per person to cancel even cruiseline doesn't charge. False advertisement. They said no cancellation fee but then try to charge $35 per person They claim to be BBB Accredited Business but there is no record of them in bbb.org Don't believe their 'Book with confident' but they don't back it Service Value Returns Date of experience: March 7, 2022I recently wrote a review about a $100 coupon that was promised to me by cruise direct when I booked a cruise for me and my son on the Cunard flagship. I had tried for months to get the coupon with no success and finally gave up and wrote the review. It was a poor review and soon after I was contacted by a cruise direct staff member offering to resolve my problem if I retracted my review and that I would be compensated additionally for all the time Id spent going back and forth. I received another email with yet another link to a coupon and surprise, surprise after choosing an Amazon gift card this one did not work as well but I spent over an hour trying to get it to work all the Amazon site said was that the code given had already been redeemed. Of course I complained again and once again I've received no reply. It would seem that cruise direct has no intention of treating its customers correctly and I would advise anyone considering to book a cruise to reconsider using cruise direct. Service Date of experience: June 9, 2024We had tried different websites to book a cruise and had many troubles. Until we found Crusie Direct and the online chat support was amazing. Our Jorge Jorge Rodriguez was amazing and helped us every step of the way! He helped us find a room, with the package we wanted and was right there with me every step of the way! If the cruise is anything like the young man that helped us, we will be delighted. Best experience ever. Thank you! Date of experience: December 13, 2019This company charged me $3000 when it should have been $1750. The refuse to refund the money. Absolutely rudest people ever! DO NOT LOOSE YOUR MONEY LIKE I DID Products used:Cruise Service Value Shipping Returns Quality Date of experience: July 16, 2024UPDATE I booked the cruise and the site says guaranteed low price. Well 2 days after my booking the price dropped by almost $200. I called back and they said because it's past 24 hours they can't honor it. I booked a cruise with them 2 days ago. So far so good. They registered my on-board ship credit within a day. Their offers were slightly better than Expedia, Priceline, cruisecritic, etc. What I'm most impress so far is the customer service. It is so quick and friendly. I am dealing with Eugene Marc-Henry through on-line chat and he's very helpful. So far so good, I'll update after my cruise, hopefully 5 stars remain! Date of experience: February 7, 2019Easy booking and follow up email. Jorge Rodriguez was very informative, had great customer service skills and was exceptionally pleasant. He helped me book the right add on items for my needs. I would travel with Cruise Direct again in the future. Date of experience: August 29, 2017Booking first cruise for family. Had a lot of questions. Vincent Valdez was top notch and helped me through the entire process. I am in the hotel business for 30 years so I know good "hospitality"! Anticipating all will be in order, I can't wait to use CruiseDirect again and recommend highly. Thank you! Date of experience: November 9, 2019Booked our Norwegian Hawaii cruise online via CruiseDirect.com. It was so easy. We used their live chat to talk with their cruise concierge who helped us book cabins side by side. Best way to see the Hawaiian islands and cheaper than hotels Date of experience: September 21, 2015Eugene was an extremely attentive employee. He answered all of my questions in a timely fashion and made sure everything was booked exactly the way I wanted it. Thank you Eugene. I appreciate your work ethic. Date of experience: January 26, 2019Just booked our family spring break 2016 cruise on celebrity silhouette cruise ship with CruiseDirect.com. Shopped around for a bit but got the best deal here and a free beverage package too. So far so good. Date of experience: December 17, 2015I am extremely impressed with the service I just received from Cruise Direct while booking our family vacation. I have not cruised before and was not sure where we should go so the whole family could have fun. They were great! Not only was the representative patient but also so helpful in explaining the different things that can be done in the different islands and stops. They gave me exactly the right information and gave the best suggestions. Needless to say I will never book anywhere other than CruiseDirect. I am looking forward to many more fabulous experiences with Cruise Direct Date of experience: March 26, 2014Cruise Direct is the best value for your money. They are always there to answer questions. Eugene Marc Henry was the best agent i have had the pleasure dealing with. Do not book with any other company or agent, you will be disappointed. Date of experience: May 8, 2019I used cruisedirect to book our celebrity cruise on the Silhouette for our family spring break. I got a great deal, with the children sailing free and a beverage package for me and my husband! They had an offer of free gratuities too but the drinks package worked out to be a better value. I used there chatting feature which was pretty cool to ask a few questions before I booked it online. Overall two thumbs up! Date of experience: March 11, 2014I have been on several cruises often booking with the cruise line directly, paying top dollar. When I started researching I found CruiseDirect.com and the prices were so much better. They are also have the very best Customer Service I have ever encountered. It doesn't matter what question I had they were there to respond within hours... I will never use anyone else and look forward to my next cruise Date of experience: May 10, 2016Ure, I'd be happy to! I had a rough time trying to book a family cruise trip with other links. Cruise direct was extremely useful, even we had a little issue with the cruise line, Eugene Marc called me as he committed with me. He was so attentive, easy to work with, explained everything as well, understood my needs, and accommodated my party of 8 according with my requirements. I'm glad to contact Cruise Direct and their professional team. Thank you Eugene Marc for all your help. Date of experience: March 10, 2019Thank you for going above and beyond! Enrique was so attentive and practical that he went out of his way to change our cruise even when RC system was down. He did as soon as it was back running and sent me a confirmation email with updated requests. It was so easy to chat with CruiseDirect whenever I needed, they were always there! Thank you guys and keep it up! Date of experience: March 16, 2019