My daughter got me a gift card from them. The process to use it was so complicated I couldn't get it to work even after getting assistance 3 times. My daughter tried to recoup her money but they said I spent $50 on the gift card which never happened. DON"T TRUST THIS COMPANY! Date of experience: October 16, 2024I ordered 3 t-shirts in a Women's Medium, my usual size. While I loved the designs, the material was a big disappointment. They are made of a really thin cotton, which I don't like. They feel really cheap. For $75, I expected quality merchandise, which these are not. In addition, just know they run REALLY small, definitely not regular U.S. sizing. So now I have to exchange them Super-annoying. If I didn't like the designs so much, I would just return them Interestingly, the website does not include customer reviews. Buyer beware. Do not recommend. Tip for consumers:SIZING IS WAY OFF. MAYBE THEIR FACTORY IS IN CHINA, WHERE SIZING IS SO MUCH SMALLER THAN THE U.S.? UNFORTUNATELY, I DID NOT LOOK THIS UP OR SEARCH FOR REVIEWS BEFORE PURCHASE. Products used:None Service Value Shipping Returns Quality Date of experience: May 6, 2023I ordered a tee shirt on June 16'23. It was for the 4th of July. It has not arrived. DBH has terrible customer service. They have not sent any updates in my order. I have reached out multiple times. No response. Products used:None. I haven't received it yet! Service Value Shipping Returns Quality Date of experience: July 7, 2023My shipping email contained an invalid tracking number and when I emailed them to get my real tracking number, they proceeded to constantly tell me it was USPS that caused the issue instead of resolving the issue that was actually caused by them. I don't recommend buying from this company. Tip for consumers:lack of customer service help Products used:T-shirt Service Shipping Quality Date of experience: January 5, 2023I just wanted you to know that I refuse to order from your site. You're disingenuous and you misrepresent yourself. First your shirts are generally overpriced. Then you "generously" offer sign up discounts, site sales, and free shipping as a reward for ordering extra, but then you renege on so of that at checkout. GROSSLY UNLIKE OTHER SITES your free shipping doesn't stack, even though it's quantity based. I can excuse not combining sales, but generally when you offer a "first time" bonus for signing up, you honor that bonus on top, bc I traded my email for a discount. You don't do any of that. It's very disappointing. I DID NOT make s purchase based on this. Tip for consumers:Beware that absolutely NO offers or discounts nor free shipping offers stack. Products used:None. Value Shipping Date of experience: March 7, 2023I've been waiting now from august 1st. It's now October 5th. I have not received my order of 5 shirts. I've been trying to get ahold of customer service a couple times now over a week ago. I have not received any sort of response. I really just want the shirts but I have no idea what's going on. Service Shipping Date of experience: October 5, 2023We love the designs but the "Perfect Tee" isnt holding up. We wash our shirts on cold, delicate. We have a lot of other t-shirts and dress shirts that have held perfect shape for years. But every one of our "Zuni" brand "Perfect Tee" shirts have twisted. The graphic is no longer centered or straight. All of them have twisted in the exact same direction. Meaning the graphic is now distorted and wraps around the body, instead of hanging straight. We are very disappointment in this because we love the art work, but the shirts twisted in less than 3 washes. Service Value Shipping Returns Quality Date of experience: September 6, 20236 plus weeks for an order that was supposed to arrive by Christmas. It is now January 6th 2021 and no merchandise received. Contacted them several times and they do not respond. I will be filing an FTC complaint. Date of experience: January 6, 2021I ordered from them the beginning of December 2020, and still haven't received my order February 1st 2021. I've tried several times to contact customer service about where the products that u paid money for are and have never gotten a response. Do not waste your money. I wish I would have seen these reviews before I wasted mine. Service Shipping Date of experience: February 1, 2021Ordered six items, five arrived, arrived very late with "handling charge" even though the web page states free worldwide Delivery over $75 and I'd actually already paid a delivery charge to get Them asap. No response to any emails, even though they've taken money For goods not sent. Ones that did arrive were very badly printed/cheap Transfer and nothing like images shown on website. Date of experience: May 15, 2019Order this beginning of december with priority shipping. Still waiting and sent 4 e mails with an automated response. Never again. This is a present. Now I wish I had read reviews first because if it even arrives it may be low quality judging by what other reviews are saying. Stick to the sites you know well. Date of experience: December 21, 2020My order - of SIX t-shirts, no less... at a price tag of 25$ a piece, was more than 2 weeks late vs. Their "estimated delivery date". Their customer service when I inquired about status was terrible - long, convoluted senseless answer 4+ days later. I had to insist to get an answer. Tshirts arrived too late for a Christmas gift. They looked great at first (good cotton quality, funny designs). But once washed - following their instructions! Some large stains and white stripes appeared... truly bad quality, on a shirts. Their customer service responded more than a week post complaint. Asked me to send back all shirts at my expense, but ONLY if they "hadn't been washed"!... to have an EXCHANGE. No apologies, no nothing. Not even an offer for a partial refund. Do NOT recommend. Despicable quality and customer service. Tip for consumers:DON’T purchase with Design by Humans Products used:Tshirts Service Value Shipping Returns Quality Date of experience: February 9, 2021I have never seen such bad quality prints. Contacted the support who graciously sent replacements free of charge. They are not better. Astoundingly incompetent or domething is very wrong in the quality control... NEVER buying again. Service Value Shipping Quality Date of experience: July 13, 2021The t-shirts are incredibly thin, ran small based on their sizing information, and short, so that when they get washed they will probably shrink to a children's size and look like a bib. No response to e-mail support from them. It's been days. No telephone number anywhere on their website to call for customer service should tell you everything you need too know about them. Date of experience: July 31, 2020Just like the other reviews that I wish I had read before placing my order, they basically don't have customer service. I placed an order a few weeks ago and want to return two of the t-shirts. As of today, I have sent 4 emails and NO ONE has responded. They advertise that returns are allowed but require that you send them an email only for them to not respond. If I don't hear back from them in the next few days, I'm going to contact consumer affairs. Date of experience: June 10, 2020I ordered a tee shirt Jan. 10,2021. It arrived in a timely manner and the quality of the T-shirt itself was good. The graphic of the cat falling through a pocket was not. It had a noticeable light streak through it. I emailed twice giving them 2 weeks each time to respond. Other than an immediate email each time, acknowledging my query and saying it might be quite a while before they could get back to me, I have yet to hear anything. It's been at least a 6 wks. I'm sorry I ordered without doing my homework first. There was no place to leave a review on their website that I could find. It's too bad because the designs are fun and different. Cathy Date of experience: March 7, 2021I've just received 3 shirts, two of which are graduation gifts. They're huge and the print quality is terrible. It's as though they ran out of ink - on all 3 shirts. Disappointing. The sizes are also massive, which is not at all what I expected based on their sizing chart. I can try to shrink the shirts in the dryer, but I'm concerned about the print. Not professional looking at all. I will not be buying any more shirts from them, which is a shame because their science tees are fun. Disappointed - and not sure how the recipient will feel when she sees the prints. Tip for consumers:Don't order printed tees. The print quality is very poor. Products used:3 t-shirts Service Value Shipping Quality Date of experience: June 2, 2021Firstly, the t shirt quality is absolute $#*!, within 2 months it will probably be full of holes and falling apart, secondly the colour order was wrong, the website gives you a false idea of how the image will look, mine looks faded and not as crisp as the website led me to believe. Lastly it took about 8 months to be delivered. I believe the artworks look amazing and the artist really have talent. But the actual product is horrible. Date of experience: March 19, 2019Who the hell sent me this sh! T? There's nothing even on the shirt except an extremely faded Bo Peep, and that's not even the design I ordered. I ordered a demon slayer shirt. Are your employees $#*!ed? They don't check the quality or condition of the shirt before sending it off? I'm reporting this business to the BBB. Value Quality Date of experience: October 20, 2021Don't buy stuff from designbyhumans! I've waited 2 1/2 months for 4 Shirts, 2 of them with the lowest quality possible, after a few texts they've sent me a new one with the same $#*!ty quality and won't answer my mails since then. They have really nice designs but unfortunately it isn't worth it. Date of experience: August 13, 2020Ordered a tank top 4.5 weeks ago (Easter gift) international shipping (2-4 weeks shipping thought I would have plenty of time to get it have not recieved this item contacted "customer support " ask for refund they will not do anything for another 7 days wth?!?! Tip for consumers:Do not waste your money or time Service Value Shipping Returns Quality Date of experience: April 24, 2019I've been wanting to order from them for a long time, but decided to finally go for it when they had a "buy one, get one 50% sale". I just got them in the mail today and so far I really like them. They seem true to size. I'm 5'5" and 160 lbs and typically wear a large in womens. I was dubious about sizing, so I ordered a man's L perfect fit tee and a woman's 2X scoop neck (I'd rather have something too baggy than too small). The men's L fits perfectly and the 2xl fits like a 2xl should - so I'm guessing a woman's L would have fit me just right. I haven't washed them, but if they don't hold up to my expectations (shrinkage, fading, etc), I will update this review. The only negative thing I have to say is that one of the designs appears less vibrant than on the site, but, as an amateur photographer, I can understand that. It still looks great. Date of experience: October 27, 2018I've ordered quite a few shirts from DBH in the past for myself and my son. Recently, I ordered a shirt for my wife and it didn't fit. I looked up their exchange policy and contacted them using their online customer service form within the time provided for exchanges and followed all instructions for exchanges. There was an automated ZenDesk response with a request number and then nothing. After a two weeks I tried responding to the ZenDesk e-mail to check on the status. No response. It has been almost a month and still no response from customer service. I don't expect all companies to have the service and response times of Amazon, but this is ridiculous. I can no longer trust ordering from DBH. Tip for consumers:Perhaps they have not been able to adopt to COVID-19 restrictions but there is a complete lack of customer service. Whatever their stated policies for returns and exchanges may be, they are currently unable or unwilling to service or even respond to such requests. I no longer trust buying anything from Design By Humans and can only recommend that folks use a different company to buy t-shirts from. There are too many options available to suffer though DBH's complete lack of customer service. Products used:I've bought a number of t-shirts over the years. Service Value Shipping Returns Quality Date of experience: July 8, 2020I think the company is a sham. Operating only in a small residential area with no fixed address in the website. Stay away from this company. Worse nightmare if you buy stuff from them. I's a fake company. Tip for consumers:Stay away from this company. It's FAKE! Products used:clothing Service Value Shipping Returns Quality Date of experience: August 16, 2021Ordered a sweater on October 8th and were already in December and i still haven't gotten anything. No response when trying to find out where my stuff is. If you're buying something from the store expect it to be a russian roulette game- you'll never know if itll even come to you or not. R E T A R D E D Date of experience: November 28, 2018