Booked a flight with trip.com in early March. However, the Vietnamese government has suspended the visa waiver program for french citizens due to the virus. Thus, I have no choice but to cancel the flight. I have tried calling and contacting trip.com, however, the only thing that they can say was « sorry, this is a non refundable flight, if you would like to have a refund, please liaise with the airline direct ». The customer service are not helpful at all. There no point to buy from them as they do no provide any services.When I paid for tickets on the website, an error occurred that the payment did not go through. I closed the site and moved on. Later I found out that the full amount was withdrawn from my bank account. When I contacted them, they promised to solve it in 24 hours, but for 17 days no one has contacted me or even complained. I do not recommend this site to anyone. Products used:fly tickets Service Value Shipping Returns QualityHorrible company. I booked a trip and it showed it was cancelled upon booking because of a "payment error." But my credit card was charged. Now they are saying they can't complete the booking even though my card was charged. And also the refund is "in process" and will take 7-14 business days. I told them refunds don't take that long once they have been initiated. Total scam of a company, running a Ponzi scheme with our money. Service Value QualityI would give negative star if possible! Booked 3 flights using the app. Filled in the passengers details, they issued the ticket Messing up my names, put first name as last name and vice versa! I even have a screenshot on how it appears on the app and how it was completed! Refused to admit any issue on their end and trying to charge more money to change the name, when it's their fault. Avoid at all costDon't trust trip.com. Total an responsibility. There is no responsibility and give you wrong ticket.please don't any ticket from trip.com.we bought the ticket and pay one ticket. When we getting booking confirmation. They told us that's deferent ticket here. Its not connected flight. And sad to us go out then come for other flight. But mom don't have turkish visa.pleas don't buy any tickets from trip.com Thanks Service Value Shipping Returns QualityDuring my booking Trip.com was warning me I did a double booking and adviced me to cancel so I did. After this I ended up with no ticked and a 125 euro down the drain because the ticket I cancelled was the correct ticket and non refundable and the only one I booked. Trip. Com advices me wrong