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  • Site Name:Eve's Addiction
  • Site Url:http://www.evesaddiction.com
  • Coupon use:How to use Eve's Addiction coupon
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  • Eve's Addiction Review

    Zero stars if I could. Do not order from this business. Absolutely the worst customer service. I ordered a custom monogrammed necklace. They did order incorrect. Reversed my initials. They sent me a shipping label to return for a remake. 3 weeks out they can't find the USPS return and refuse to give me a credit. Dealing with bank now, they have the nerve to give Bank of America a hard time on the dispute. Never again. It would be easier to change my initials. Steer clear of these nasty people. Products used:Never use Eves Addiction! Terrible customer service! Service Value Shipping Returns Quality Date of experience: December 18, 2023
    I paid $90 for birthstone earrings for my sister's milestone birthday gift and received earrings that are so tiny they look like a child's earrings. You need a magnifying glass to see the "gems." I am embarrassed to gift them, so $90 went down the tubes. The product is much smaller than depicted in the advertisement. I will never purchase from this company again, and am considering filing a complaint. They have a "no return" policy and should be shut down due to misrepresentation of their products. Service Value Shipping Returns Quality Date of experience: October 9, 2023
    Ordered a personalized bracelet and thus not eligible for returns. The quality was unacceptable and I will not be able to gift it. The item was a bracelet with 6 mounted stones, the stones are cheap, there is glue visible around and overtop the stones causing them to appear dull and dirty. There is glue adherent to the underside as well. The stones all sit at varying heights within their mount, and one stone appears to have a hole? Or something dark underneath it in the mount which was picked up on photo. Date of experience: May 11, 2023
    This company Eve's Addiction doesn't solicit review's or let you add one to their website. This is a huge red flag for consumers. Not soliciting reviews means they have something to hide - low quality garbage jewelry. Save your money for something nice - something that won't fall apart in a couple of days. This is WAYYYYY overpriced for the garbage quality you will get. Do NOT be lured in by their strong marketing! Its all smoke! Date of experience: February 9, 2024
    I ordered a beautiful ring for my daughter and never received it and they said it was delivered. They refuse to refund me or find my package they made me check with ups and I didn't have enough information so they never refunded me or resent my package. Do not order from them it's a scam they take your money and make you pay for shipping and say it was delivered and they don't send it. I'm out $150. Tip for consumers:They scam people out of their money and never ship the packages Products used:Nothing I never received my package and I was charged for it with no refund or replacement Service Shipping Returns Date of experience: December 19, 2022
    I ordered 2 locket necklaces as a gift for my mother and I. Received the necklaces and noticed how cheap they looked and felt. One locket had noticeable scuffs on the back and sides. They lied about what the lockers were made of. Stated on their page that I was ordering gold, but they are silver planted and made in China. My fault for not reading the fine print but the quality of both necklaces are still unequal. One locket comes with a lobster clasp chain that is also silver plated gold and made in Italy, while the other comes with a round clasp also from Italy and plated silver. I did not request different chain styles, nor did they mention this would happen. I also can't return the lockets due to the fact that they are engraved. Makes me feel like they don't accept returns on these items to force customers to take what they get. So glad I bought these while the website was having a 50% off sale. Because these aren't worth the full price they wanted. Just a warning to others. Tip for consumers:Just don’t buy anything from them. Save yourself the time unless you intentionally want something cheaper for budget reasons. Products used:Lockets Date of experience: October 20, 2023
    I spent $234.00 on my order paid for shipping of 2-3 days. Was never shipped on time. Customer service never called me back and I want a refund immediately. My goodness it's Christmas and you can't even tell me when it will ship. I spent a ton of money. Send me my money and I have contacted the BBB. You have horrible customer service. Don't sell something you can't provide. I asked for a refund the CSR said I can't cancel. I demand my money back. Tip for consumers:I paid for 2-3 days shipping. CSR says ships after 24 hours. That’s a lie. I’m still waiting on an email that product shipped. You can’t lie to consumers. Date of experience: December 20, 2023
    I purchased a paperclip sterling silver bracelet with a medallion. The weight of the sterling is laughable, the medallion is about the size of my pinky fingernail and the clasp is so tiny I can't use it. I have sent several messages to customer service with no response. Avoid this company. Tip for consumers:weight of sterling silver Products used:jewelry Service Value Returns Quality Date of experience: December 16, 2022
    The first ring I ordered from Eve's addiction was a size too large, I have a ring sizer tool & it measured as a size 8 instead of the size 7 I ordered, I sent it back & they said it was a size 7 but they did give me a credit after several emails. I ordered a 2nd ring style, a mother's ring with 5 stones, basically a stone fell out ever 2 weeks until there were no stones. Stay away from this garbage. Date of experience: April 22, 2023
    Last weekend, I was considering ordering a ring from Eve's addiction, but last minute decided to cancel the order due to poor reviews I read online. I went to cancel the order but accidentally placed it. I immediately contacted customer service via email to attempt to cancel the order, as I couldn't do it on the site. It's been almost a week and I received the ring, and I've yet to get a response from customer service. I figured I'd just gift it anyways so it wasn't a waste of $70, but opened the package to find the ring completely malformed, and the allow was thinner in some areas than others. I was literally easily able to reshape the ring with 2 fingers, Absolute scam, avoid. Service Value Shipping Returns Quality Date of experience: December 23, 2022
    My sister ordered 4 sterling silver bracelets with two colored CZs to memorialize my parents who both passed in 2022 from cancer. The bracelets were advertised as being sterling silver. Not so! There is no markings to indicate that it's sterling silver. I also used a magnet to see if the bracelet would stick. Nothing. It's nothing but a stainless steel bracelet coated in silver coloring. I can't believe my sister spent almost $500 for cheap garbage. I think the Attorney General should be notified. Tip for consumers:Don’t be deceived by false advertising from this company. They sell cheap costume jewelry and advertise it as sterling silver. The bracelet is being advertised for $105 when it’s not even worth $5. It’s advertised as sterling silver and it’s not even so. Another insidious and deceptive company who will do anything for money, Products used:Bracelet Service Value Quality Date of experience: February 3, 2023
    I ordered a necklace with birthstones and got one wrong. Sent a request to change them around. I sent the request 9 minutes after my order confirmation and was told that it was already sent out and if i wanted to change it i would have to order another.12/26/22 edit... was told they sent it out so quick so it would arrive by christmas. Guess what...still waiting. Buyer beware. Do not buy from them Tip for consumers:buyer beware Date of experience: December 19, 2022
    Didn't get my full order. I tried multiple times to reach customer service, no one ever picked up! I stayed on the phone for over an hour both times. Don't ever buy anything from this site. They will take your money and leave you with nothing. Date of experience: December 19, 2018
    Jewelry looks NOTHING like the photo on the website. Paid +$20 for "2 day express shipping" and it arrived 1 week later. Embarrassed to even gift this as a christmas present. Don't waste your money and time. Date of experience: December 25, 2019
    Bought two birth stone rings gold in color for 56.00 each after few months they turned silver and the stone fell out. Contacted customer service and its past 60 days so they won't do anything. I think something at 56.00 each should last a few years, seeing I could shop at tiffany's and get a nice quality ring for a little bit more with a life time warranty. Granted it doesn't have all the birth stones but at least they back their items. If you don't plan to keep your significant other shop here it won't last. I'm going back to the little blue box company instead of the Sh$# box company Date of experience: November 27, 2018
    I ordered personalized bracelets for mother's day. When they arrived they were so small they would barely fit on my 3 year old. Their claim that the bracelet was 5" long did not uphold. They measured approximately 2.25" because they were rounded. I would have happily just straightened them out to fit an adult human however the chain attached would then not be long enough. Poor customer service and I will never ever order from them again. Tip for consumers:Don't Products used:Personalized bracelets Service Value Shipping Returns Quality Date of experience: May 1, 2021
    I bought my mom a grandmothers bracelet at the end of July 2022. A few days ago she sent me a picture of the bracelet that had one stone missing of the four stones. I contacted Eves Addiction about this issue, and they told me that since I'm 60 days out of my purchase wi do that I am in eligible for any compensation or replacement. I think the bracelet cost me around $70 total with shipping. I really thought my mom would have a nice grandmothers bracelet for more than a few months. If you want junk, buy from Eves Addiction! Date of experience: November 18, 2022
    I ordered a beautiful mother's ring. After the 4th time my mom wore it, it only had 3 stones left out of 12! I emailed them and they refuse to fix it bc it's past the 60-day warranty period. It looked pretty. Now it's junk. Wasted my $40 Date of experience: August 12, 2019
    This website used to be credible unfortunately they've gone to sh*t. I've ordered from them numerous times in the past and I've never had an issue and if I had I would just called up their amazing customer service. Fast forward to 2021. They first sent me the wrong items. Then I called up their customer service in India! The women at the other end of the line refused to even listen to me and kept speaking over me about when my order would be delivered and I was trying to tell her I had already received the wrong items. I hung up because she refused to listen to me. Then emailed their customer service. Two weeks later and I'm still waiting for a replacement order. I will never purchase another thing for these thieves. If someone has an issue with an order you send a replacement quickly and with upgraded shipping and not send them follow up email's of the same items on sale with next day shipping free. Tip for consumers:Run! Products used:None. Service Value Shipping Returns Quality Date of experience: January 20, 2021
    Although you probably will not find high quality jewelry here, I enjoy shopping on this merchant's website to purchase items you will not find in your local jewelry store. They offer a wide selection of costume jewelry at very reasonable prices. I recently ordered a sterling silver Italian horn and am very pleased with it. Their customer service is also very good. Most items are available with free shipping. Date of experience: December 7, 2016
    On their homepage it clearly stated "30% off all orders plus free shipping on all orders" ALL orders. After placing my order I noticed I still got charged $8.95 for shipping. I emailed them and asked for it to be refunded. After 3 back and forth exchanged they stick with, the free shipping was on first class option only (although is never stated that) and that since my order has already shipped, they can't do anything about it. So they are refusing to refund my shipping cost even though it was a screw up on their site. Tip for consumers:Dont trust what they say. Double check because their charges hide behind the excuse of "default". Products used:I bought a birthstone ring for my son in law with his kids birthstone in it Service Value Shipping Returns Quality Date of experience: April 30, 2020
    To be fair I have to add this to my review. Eve's Addiction reached out to me about exchanging the ring. After leaving my negative review. They said I could exchange it for a different size. I'm almost afraid to after reading everyone's reviews. At least I will have my credit card and Paypal behind me if needed. Date of experience: December 28, 2020
    I purchased a birthstone ring from Eve's Addiction.com. Although the ring was nice. My granddaughter wanted a bigger size. They refused to let me do an exchange. It wasn't personalized with engraving. Just the February birthstone. It's ridiculous that they won't exchange. No one is ever going to purchase a February birthstone ring from them in the future? They did offer me 30% and free shipping on a new purchase. So big of them. I will never buy anything from them again. Be warned! Date of experience: November 30, 2020 loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Sandy D. Ohio 1 review 7 helpful votes Follow Sandy D. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “"I ordered from Eve's Addiction” July 3rd, 2014 "I ordered from Eve's Addiction. I spent $60.00 each for initial gold engraved initial pendants for gifts. The first ones came back all scratched up and I returned. The 2nd time they did it, one was passable, but not the other. They said it passed their quality control and nothing I could do about it. What a waste of money. The other earrings I ordered were ok., but if you order, do not have anything engraved. They blamed the scratches all over the pendant on the necklaces. Bad, bad, bad. Their Customer Service was efficient, nice and prompt. I just think this company has no business engraving items. " Date of experience: July 2, 2014
    I purchased a small pair of half in hoop earrings customized with 3 birthstones. The stones are much smaller than they appear online. You can barely tell the colors. They were advertised as sterling. A card with them says they may discolor (as sterling sometimes does) but it also says not to use a polishing cloth on them. I have used those cloths my while life on sterling and have never had an issue. I question if they really are sterling. Date of experience: December 7, 2022
    I order a custom engraved dog tag, it was supposed to be a medium, it was very small, but the quality of the actual dog tag was decent for what I paid for it and the engraving was way better than I expected it to be Date of experience: January 5, 2019

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