I order my husband a pair of Jordan once I received my order it was one Shoe in the box. I have been told several times that the shoes would be here in 4-6 business days. But to get told today that the shoes are no longer available. But they have been giving me the run around. Products used:shoes Service Value Shipping Returns Quality Date of experience: December 20, 2024Do not order online! Buy in store! My package was delivered 2 days early (good thing right?) Unfortunately I was not aware of this. The package was left at the bottom of my stairs and subsequently stolen. I called customer service and was advised I'd receive a refund due to this. A week later after not receiving a refund or any further information I contacted finish line today and was placed on hold for 15 minutes. I called back and spoke to someone who stated since it was delivered to the right address I would not receive a refund. I advised the package was not delivered on the day I prepared for it to be delivered and asked to speak with a manager and was advised the manager was on another call. After being placed on hold again I was advised another refund request would be issued and waited for an invoice number. Instead the call was terminated on their end. I called for the 3rd time and immediately asked for a manager, sharing the details of both previous calls. I got an apology and an explanation of what had already been explained. Never got to speak with a manager. Products used:None. Never got my order Service Value Shipping Returns Quality Date of experience: November 12, 2024I went to your store establishment to purchase sneakers one of the employees told me they didn't have my size in store so she ordered them through store computer and informed me they would be delivered in 3-5 business days which is fine I received an email a week later telling me my order was cancelled, I call customer service and they tell me there is absolutely nothing they can do about it. This is complete inconvenience to me as a customer and unfair especially when it's a gift for your child literally a few week away from Christmas. Unfortunately I will never shop at finish line again this is unacceptable Products used:None Service Value Shipping Date of experience: November 30, 2023Me and my wife ordered 4 pairs of shoes 2 kids pairs and 2 adult pairs. Well we received 3 of the 4 pairs an I have been trying for over a week and a half to contact someone but when I call I just set waiting for 2 or 3 hours and no one answers my call at all I have sent multiple emails and got nothing back. This is the absolute worse company I have ordered anything from they don't give a $#*! about there customers so I would spend my money elsewhere. They won't be getting anymore money from me. Date of experience: January 17, 2024I went to a finish line located in bay shore mall and was accused of stealing two sneakers that I had brought with me to exchange for my son Christmas present. I was told I had to wait for someone to check the cameras.I felt very embarrassed the other's customers were looking at me when the manager said I took these sneakers.I don't know what to do and I hope that manger be held accountable for this racial profiling. Christmas is over and I could not give my child his sneakers because im waiting on a store to check cameras. I will never shop there again. I'll go some place else where I can walk in and shop or exchange with out being racial profile Tip for consumers:Finish line Human Resources should hire better staff to run their stores Date of experience: December 26, 2023I order a pair of sneakers and paid for express two day delivery $22.99. Two days passed and my order is still being processed. I called customer service twice they stated that it takes 2 -3 days to process my order. What's the point of express shipment if it not coming until a whole week later and every time I check the date keeps getting pushed back. First it was Monday then Tuesday now Wednesday August 23. Very disappointing because I needed my sneakers for a special event. I know better next time Finishline will never get my money again if I can help it. I would rate this company no stars if that were allowed Date of experience: August 18, 2023Bought a 220 pair of shoes. Wore them 2 time and stitches are coming out. Was told that since they was worn I could not return them. These people are scammers and something is going to be done about them,if it takes every penny I got Tip for consumers:Don't do it. If they mess up it's your fault Products used:Shoes Service Value Shipping Returns Quality Date of experience: October 31, 2023Was able to order some special edition sneakers as a gift for my brother. What a great disappointment when said sneakers arrived in the wrong color size and gender and of course the ones I ordered are sold out. Now I have to waste my time going to the mall and return these ugly things where I'm sure I will have to call customer service again and again when they mess up my refund. I'm sure the sneakers I ordered went to a friend or relative of theirs instead. Never again hope there is another shutdown and they go bankrupt to rid this garbage of a company. Use footlocker instead Products used:None. Will never order from them again it’s a gamble Service Value Shipping Returns Quality Date of experience: October 28, 2023Purchased shoes 1/7, received tracking information 1/7 however shoes did not ship until 1/11. When I inquired, I was told with 5-7 days for standard shipping. Why send the tracking information the same day? It is 1/16 and shoes still have not been delivered. Also purchased from a competitor the same day. I have received shoes, returned for a larger size, and they are scheduled to be delivered tomorrow. My advice, shop somewhere else. Products used:Shoes Service Value Shipping Date of experience: January 16, 2024They used to have stores in my area but I think they all went out of business, and now I see why. I ordered a pair of shoes online over 2 weeks ago and as of this review, they have not even shipped yet. I just cancelled the order and ordered from another company. They've already shipped. When I complained to Finish Line, they stated (after a LONG wait with their online chat support) that they do not work weekends or holidays. What sort of online business doesn't ship on weekends? I can see why they're slowly fading into oblivion. Service Value Shipping Quality Date of experience: July 11, 2023I ordered a pair of Jordan's for a Christmas gift and received 2 different sizes. Called service numerous times and waited on hold for literally HOURS and never received an answer. I have a paper trail of emails exchanged back and forth, saying they cannot send a return label only FedEx and such. I finally just went and returned them to the store, the store manager called customer service and got a confirmation number however now the order says complete. No shoes were shipped no refund no communication at all. I would NOT recommend at all, sadly I am out of the gift and also my money. Products used:Nothing Service Value Shipping Returns Quality Date of experience: January 29, 2024I placed multiple orders on the app and they were cancelled. It takes 4-5 days or longer to even know if they order was fulfilled or cancelled. Meanwhile if the item get restocked you are left clueless to rather if you should buy again or wait. When you finally get word the ordered was cancelled the items are either Are sold out. If you email or chat with customer service poor! It takes the same wait to just receive and email back. Champs and footlocker squash these guys! Products used:None all order continuously cancelled Service Value Shipping Returns Quality Date of experience: January 8, 2024I ordered a two piece set and only received the top. Since it was sold out I could not get the shorts that were suppose to come with it. I feel I should have been notified before hand if quantity was not available. When I called I was somewhat surprised I was not offered a 10$ credit or at least some compensation. This tells me they don't care about their customers and makes me not want to do further business. Date of experience: June 12, 2023Ordered shoes on the 29th, got a tracking number checked the tracking number 4 days later and still no update, called after 5 days of no updates and was told they were lost in transaction and said a replacement pair would be shipped out with 2 day shipping, 8/3…. 8/4 called again and was now informed of a 4-6 days return processing then the 2 day shipping, at this point that's 10 days plus the initial 5 days I already waited… at this point I just asked for a full refund and will refuse to ever spend my hard earned dollars at one of there stores! Products used:None I ordered from a different retailer Service Value Shipping Returns Quality Date of experience: August 4, 2023Honestly, I am not sure where all of this Finish Line hate is coming from. Literally a week ago, I ordered some Nike shoes in a men's size 10. A week later, they come in perfect condition and in my size! For 40 dollars as well! I honestly don't see what y'all are complaining about and you shouldn't have a reason to. Finish Line, 5 out of 5 stars. Haters, COME AT ME. Products used:Nike Revolution 6 Next Nature Value Shipping Quality Date of experience: March 25, 2023Claims full delivery, but has delivered only half of items offered. Customer service says not taking calls. An hour later (when taking calls) says wait is 115 minutes (not making this up). Online complaint method for order, after you supply order number, tells you order has been delivered with no way to tell them otherwise. This company is garbage. Service Value Shipping Returns Quality Date of experience: December 20, 2023I ordered my son shoes for back to school a week ago. They have held onto the money for the entire week and sent me an email last night that my order was cancelled with no other explanation. I called and was told they were out of stock and cancelled the order on the 4th. I still have not received the refund and was told it will take a few days. School starts in 3 days. I will NEVER order from Finish Line again. I just placed the order through Amazon. I tried to avoid that but at least they value their customers. Service Shipping Date of experience: August 7, 2023They had sneaker mark 100and charged me 145 at the Berkshire mall. Will not shop at this store agian also asked for corporates number and they would not give it to me. Date of experience: June 23, 2024Purchased a product that was marked as available for pick up in store today. Paid. Received confirmation number. Went to the store less than 24hrs later to be told they canceled my order. Called customer service and waited on hold for over 1 hour. The woman was very pleasant but just informed me that yep that's just the way it is. Sorry. Oh and since your not a loyalty program member you will only be receiving a reimbursement. Service Date of experience: January 9, 2024My son purchased a pair of expensive tennis shoes from Finish Line. He wore them one time but they hurt his feet so he went to exchange them for a larger size. He was advised that they do not accept ANY shoes that have been worn. This is so ridiculous. We will not be patronizing ANY FINISH LINE store again. If you want to be treated with care and concern you may want to consider purchasing merchandise elsewhere. Tip for consumers:It would have been nice to know that you could not exchange the shoes under any circumstances if you wear them. Products used:Shoes Service Value Returns Quality Date of experience: February 13, 2023I purchased 3 pairs of sneakers, paid for rush shipping which would have the item delivered in 2 days and only received 1 pair in 2 days. 2 days later I received an email that one pair was cancelled but never got a reason why and for the 3rd pair it's been a week since it says that the mail carrier hasn't picked it up. Called and they keep you on hold for hours. I don't recommend wasting your money or time purchasing from finish line. Products used:Shoes Service Value Shipping Date of experience: December 26, 2023They sent me sweatpants that were clearly used before. Had a stain on the front and the plastic wrap it came in was ripped open. Being sent used items after being charged full price by FinishLine is very odd. Service Value Shipping Returns Quality Date of experience: October 17, 2023Are you serious. They must have fired the web admin. Links don't work. Check out fails. Worst site ever. You can get a free website that does not have this many hrml errors. How does a brand name site get this bad?!?! Htm shows when trying to check out, order confirmation and charge shows but no order history. I mean wow. I am shocked this site is this bad. I build a website in High-school with my eyes closed and never had this many issues. Did finish line hire interns who are 5 in Ch!na to build this site?!? Lol.my gawd. Date of experience: October 6, 2023Made online purchase with 2 gift cards. 6 days later they tell me the order has been canceled with no explanation. I didn't keep the spent gift cards so now I'm out $100.00. This was a gift to me by family. Thanks for taking away my birthday gift finishline! Tip for consumers:Just a bad business Products used:None. They kept the shoes and the money Service Value Shipping Returns Quality Date of experience: November 30, 2023Marcus was very helpful. He was working the men's side of the store and was still able to navigate his way to the women's side and get us what we needed! Tuttle Crossing Finish Line Products used:Shoes Service Value Quality Date of experience: May 26, 2024