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Finish Line(終點線) Review
Purchased a product that was marked as available for pick up in store today. Paid. Received confirmation number. Went to the store less than 24hrs later to be told they canceled my order. Called customer service and waited on hold for over 1 hour. The woman was very pleasant but just informed me that yep that's just the way it is. Sorry. Oh and since your not a loyalty program member you will only be receiving a reimbursement.
ServiceMe and my wife ordered 4 pairs of shoes 2 kids pairs and 2 adult pairs. Well we received 3 of the 4 pairs an I have been trying for over a week and a half to contact someone but when I call I just set waiting for 2 or 3 hours and no one answers my call at all I have sent multiple emails and got nothing back. This is the absolute worse company I have ordered anything from they don't give a $#*! about there customers so I would spend my money elsewhere. They won't be getting anymore money from me.Purchased shoes 1/7, received tracking information 1/7 however shoes did not ship until 1/11. When I inquired, I was told with 5-7 days for standard shipping. Why send the tracking information the same day? It is 1/16 and shoes still have not been delivered.
Also purchased from a competitor the same day. I have received shoes, returned for a larger size, and they are scheduled to be delivered tomorrow. My advice, shop somewhere else.
Products used:Shoes
Service
Value
ShippingIt really saddens Me that you all will have a person with such RUDE behavior towards the City Officials and the Chief of Police in Michigan City, Indiana managing your store. It disgusts Me to get on Social Media to view this Slander from a store Manager that I shop from frequently with such a NASTY MOUTH Manage one of you alls stores located at Premium Outlet in Michigan City, Indiana. How do you think Chief of Police or the Mayor Of Michigan City is going to feel when they walk into Finish Line and see this Unprofessional Rude woman who has attacked and spreader lies about one of Our Dedicated City Officials. It's like she's attacking everyone, including Myself who's worked for you all before and who has been a Winner Circle Member for years. Not to mention, she fired My Son Via text message which is improper termination and is Clearly a lawsuit against you alls Company. As a Business Owner Myself, I would NEVER have a Person like Mrs. Walker running, managing and or Operating My Business.
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QualityI placed multiple orders on the app and they were cancelled. It takes 4-5 days or longer to even know if they order was fulfilled or cancelled. Meanwhile if the item get restocked you are left clueless to rather if you should buy again or wait. When you finally get word the ordered was cancelled the items are either
Are sold out. If you email or chat with customer service poor! It takes the same wait to just receive and email back. Champs and footlocker squash these guys!
Products used:None all order continuously cancelled
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QualityI am absolutely disgusted with Finish Line. Never order from them! Can't get ahold of anyone for hours. Ordered $75 shoes for Xmas for my son they never came… called customer service and waited two hours to get ahold of someone. Said they would resend and never got them. It's been 18 days! My son is still waiting on his gift! They had no problem charging me though. I would never recommend ordering or shopping at their store. AWFUL
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ShippingI order two pairs of shoes that were in stock and a week later they said they canceled my order and refunded my money cause they couldn't fill the order they didn't offer a replacement or discount for their mess up. I would recommend you buy from a place with better customer service cause they are unprofessional and didn't even state a reason why they cancelled my order and gave me a refund
Tip for consumers:Shop else where if you want better service
Products used:None
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Value
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Returns
QualityOrdered shoes on the 29th, got a tracking number checked the tracking number 4 days later and still no update, called after 5 days of no updates and was told they were lost in transaction and said a replacement pair would be shipped out with 2 day shipping, 8/3…. 8/4 called again and was now informed of a 4-6 days return processing then the 2 day shipping, at this point that's 10 days plus the initial 5 days I already waited… at this point I just asked for a full refund and will refuse to ever spend my hard earned dollars at one of there stores!
Products used:None I ordered from a different retailer
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QualityFinish Line is a good place to get some shoes and sport apparel at a decent price usually they seem to have top names as Nike, Puma, Fila, and others --- Be sure to keep checking out online as promo codes are sometimes offered plus they have their own FL rewards program that will earn you some points to redeem for other good items, and levels. - Check out FL online or in the stores --I received some shoes recently and I love them the color the material everything it's a 10/10 and I would order from finish line again
Products used:Shoes
Service
Value
Shipping
Returns
QualityNever received order for Christmas gift for my daughter left her crying on Christmas without a gift. They gave me the run around 4 calls waited 2 hours each time to get lied to about replacement then a cancel without warning then 3rd & 4th call run around about when my refund was processed now over a month after order & still no refund now it's just online robbery by Finish line. DO NOT PURCHASE FROM THIS COMPANY! Would give negative stars if I could
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Finish Line(終點線)優惠碼,全站訂單滿 150 美元以上,可優惠 15 美元
Expires on: 2024-05-16 -
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Finish Line(終點線)優惠碼,消費 100 美元可優惠 10 美元
Expires on: 2024-04-13 -
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