Decent customer service- warning if using ApplePay, the fraud team wants pics of your cc and drivers license. I didn't want to provide the information so they allowed me to work around it by using PayPal. Item arrived packaged well, there was a little dirt on the bottom of the item, but it was easily removed so not a big deal. Decent- able to reach a live person and they stayed on the phone until issue was resolved. Service Date of experience: January 26, 2025My second cloud shoes. Very satisfied customer. Package is good. Although a little bit delay of delivery. I will definitely recommend it to my friends. Reason I chose this business: Original item.. Date of experience: January 22, 2025Delivery was fast. Shipped same day. Item was perfect. Very satisfied and happy to know I have a new company I can trust with designer items. I love it. Date of experience: January 26, 2025With ROADIE, a signature must always be required. Just leaving it at the address is psychotic and unprofessional. It can easily be stolen. You all need to change this NOW Date of experience: January 16, 2025My experience was great I ordered an essential fear of God hoodie and it came maybe 3 days later. Very fast shipping and easy delivery. I love my hoodie and have been wearing it everyday since. Date of experience: January 29, 2025Absolutely flawless transition. Even though some issues with the first delivery, the earrings were replaced and delivered over night. Just in time. Thank you Service Date of experience: February 4, 2025Great - authentic bag and easy experience. Delivered with fragile on box so it was handled with care. I reccomend Date of experience: January 25, 2025I have been a customer for years. The fast, free shipping and easy returns will always have me coming back. Every time I have had to contact customer service I have been more than happy with the results. My discount code didn’t go through when I checked out. I reached out to customer service, they replied promptly and adjusted the charge for me. Excellent service! Thank you. Service Date of experience: December 24, 2024I realized that I had made a mistake on the address and at the last minute tried to change it. It had already been shipped but they were able to reach the delivery driver and rerouted it in time for Christmas! Reason I chose this business: Cool hoodie for my nephew Service Date of experience: December 26, 2024I ordered for the first time and I am very impressed - fast delivery- original item I am very satisfied Reason I chose this business: I could not find my size anywhere else Date of experience: January 24, 2025Got my orders on time. Shirts well fit as shown in picture. Very prompt service and reliable merchant. Date of experience: January 16, 2025FWRD had Varley's Jones teddy coat on a steep discount from everywhere else. Fast shipping, wearing it today! Date of experience: February 3, 2025Quick delivery. Great, detailed and constant updates. Good quality of item. Was expecting a dust bag to be provided with the item. Date of experience: January 27, 2025I was looking for a specific item and was able to find it very easily. The check out process was quick and my ordered arrived within two days. Could not have been more convenient! Reason I chose this business: Google search directed me to your site when I was looking for a particular item Date of experience: December 23, 2024I found this Kangol hat for nearly $60 less than Amazon. Not a typo: it was literally $88 on Amazon and i got it from FWRD for $28. It was delivered on time and right to my door. Take that Jeff Bozo :) Reason I chose this business: I just found the site because they had the Kangol i wanted. Date of experience: December 18, 2024I've been Shopping with FWRD for several years now and they're very fast with delivery. Your order is packaged very nicely and you are guaranteed top tier items in perfect condition. Date of experience: December 28, 2024I was looking for a specific range of ON shoes and this was no longer available, however to my delight, it is available in FWRD. Reason I chose this business: The availability of stock and better price. Date of experience: January 27, 2025Was looking for a specific pair of Nili Lotan pants and found them quickly via google search. The pants were on sale on FWRD, so it was easy to find and purchase - great job by their SEO team! Reason I chose this business: They were on sale Date of experience: February 8, 2025The design of website is good, user-friendly. Shipping is fast and package is prefect. Reason I chose this business: Great shopping experience and fast shipping Date of experience: February 1, 2025I ordered a pair of Salomon's and they shipped quickly and were delivered two days earlier than the estimate. Excellent experience and I will continue to shop FWRD. Reason I chose this business: Good price and my size was available. Date of experience: December 31, 2024Can't wait to see How I'll be rewarded as a first time customer! Date of experience: January 26, 2025Timely delivery and wonderful quality! Loved everything I ordered from here but loved even more when I received the item on time! Date of experience: January 13, 2025Great styles on the site, shipping very fast, returns easy. With few great choices in styles and sizes available in brick and mortar stores these days, having an online store like Forward is great. Excellent service all around- Reason I chose this business: Reasons in my answer above- Date of experience: November 23, 2024Very satisfied with the sneakers. The website was easy to navigate. Reason I chose this business: They had good reviews. Date of experience: January 22, 2025I placed an order on 2/3 expecting it to arrive either next day or in two like I was originally told in my confirmation email and it took a week to arrive. I'm heading on a trip that I wanted to take the blazer with me and made sure worked. Luckily I did receive it right before leaving but I was concerned since the tracking # only said the label had been created and not picked up. I reached out to customer support on 2/8 and they were super helpful and offered a discount or to re-ship my order. Overall I was happy with the customer support and the blazer is super cute! They offered different solutions quickly and were quick to respond. Overall super satisfied. Reason I chose this business: I usually shop at their sister site Revolve but FWRD had what I needed. Service Date of experience: February 11, 2025