These people are outright thieves and con artists. I am an online seller who makes a living shipping out 100 or more packages a week. For almost two years I have played whack a mole with this company. I considered it a success if a game arrived in 10 days. They are coming from one state away so it should arrive in two days via first class mail. I KNOW how long it takes. All too often they never arrive and I have to report them lost. Or I send them out amongst my other packages and gamefly claims they never arrive. Yet ALL of the packages I send and receive through my business arrive as expected. They seem quick to accept my report of them not arriving and always send another game (at least 15 times this has happened). Which tells me they KNOW what they are doing. When you are setup for 2 rentals and you spend 3 weeks per month dealing with the "loss" of a disc, it is just too much. These people hate their customers. Do NOT use them. If you do after reading this, you deserve what you get. You would think considering all games are turning toward online downloads, they would be fighting to stay relevant by taking care of their customers. They act as though they are supporters of abandoning discs and want to make using discs as miserable as possible. It's quite strange actually. Products used:Their game rental service. Service Value Shipping Returns QualityThey only got one star cause it made me. They deserve no stars. Started a free trial for 30 days after cancelling years ago took almost 8 days to get my first game. Kept that for a couple weeks it's been in the mail for 8 days and they still have not got it (witch I know is a USPS problem) there shipping partners are destroying the good thing. I also seen some ads of gameflys on facebook so I was telling people the way it really works not the crap some random worker posts and got blocked. So all in all gamefly is not worth any amount of money waiting for them to get my game so I can cancel cause they will charge you if they don't have game and you cancel. Service Value Shipping Returns QualityI won't use game fly again I ordered 2 games I received My first game after waiting 2 1/2 weeks after requesting it. I returned the game to get the second game title it never came at all but gamefly said I received it so I reported the game lost/stolen and they tried to charge me for the game so I canceled my account I am very unsatisfied with how they ship the games and the customer service is awful Tip for consumers:Worst customer service possible was provided Products used:Star trekWas told my purchase was under review but they did not specify which purchase. Asked questions that weren't answered, like which order was an issue, and was not offered any help. Only received copy and paste answers. When I had a chance to call in to verify this order, I was placed on hold and then hung up on almost 10 minutes later. Worst customer service experience. Why do I have to jump through hoops to give a company my money. Will not be dealing with GameFly ever again. ServiceI locked a game to guarantee I received it when it comes out. How it works is you have to return a game before the new game comes out so they can ensure it can be sent to you. However the last time I sent a game back it took them over four days to confirm it with fast return only for it to fall into the time period of the locked game and now I've received no game until the new game comes out a week from then and of course three days after the game had came out already I had still not received it. I pay almost $30 for two games at a time and always have problems with the return even with fast return and game lock only ensures that I don't have a game for 1/3 of the month. The poor service and bad business would have ended them a long time ago if they had any rival in their industry. Tip for consumers:Not worth it no matter how close you live to a distribution center it changes nothing. They're about giving you the least amount they can for the most amount they can. Products used:Rented video games primarily PS5 Service Value Shipping Returns QualitySo not only does this service falsely advertise for free shipping, it's free shipping is locked to the rental service so if you want to buy anything expect a 20$ shipping fee. On top of that they don't take your order seriously whatsoever. 24-48 hours to ship the product not counting the time it takes to get to the shipping facility. They advertise their shipping as priority but the only priority they have is getting you to subscribe to their inefficient mail in service. I wouldnt recommend buying or renting anything from this site. Tip for consumers:Just don't use gamefly Products used:Haven't received still Service Value Shipping QualityI returned a game and a week later they still have not shipped anything to me. The answer I received is they are to busy to ship me one. But not to busy to keep taking payment for a service I am not receiving. The customer service sucks. Considering the customer service person agree with me that they have horrible service. Don't waste your times Tip for consumers:Don’t waste your money Products used:Game service Service Value Shipping Returns QualityGameFly is ok except for when you're wanting newer and/or popular games. At the beginning of my subscription it certainly was a better even possibly cheaper, the 14 day starter trial obviously makes your 1st month a much more cost effective way of attaining games. Again not on new titles and the only way to have a new game would be to put it on your wishlist and wait it out which made it frustrating to me because if I had the 2 disc out at once subscription option and really wanted to get a new title it left me with only 1 game to play while putting a new one on what I wanted next. If you subscribe to Gf only way it makes sense is having 3 disc outat once option hence 2 games out put me in situation where I have nothing to play if a new game was on my Wishlist and sent 2nd title back, sure they were good on Expediting shipping fast but not that good I could be left five days possibly seven days without anything to play. To me this expense of subscribing left my budget too low to maybe buy a new game even older titles for owning my own games on top of the account with GF. I invest 100$ yearly with Amazon Prime since canceling GameFly and this is a better way of attaining my own games to own. More often than not A few months after games get released you can find them significantly cheaper on Amazon.com also if you want to play a game title that was released r least six months possibly eight months earlier you can find them from 10 to $20 also Prime sellers are everywhere which is cool because I'll get a game with 2 day shipping (included for Prime members/FREE) MY opinion for having good games to play that keeps me busy with always having something to play with the added bonus of the game being owned by me... also all the games are new too... You can buy used too but I don't. Thanks for reading)Best to leave it alone. Loved it as a kid. Now that it is getting all these bad reviews maybe it is a good thing that video stores closed forever. Tip for consumers:Just let go of the past and keep moving forward. Products used:Video games Service Value Shipping Returns QualityNone of the games work they are scratched when u decide to stop service they still charge you. Would not recommend to anyone. My unfortunate experience just sucked. Service Value Shipping Returns QualityHello, I would like to thank you for this service. I managed to play the game I used to play when I was younger. If to be more specific it was a Mafia game.This place is terrible, your games spend more time in transit and waiting for game-locked games to re-game-lock because they were taken off by the site. Now my account is sitting idle and I'm paying for not having games when I had game-locked games available. PlayStation has a similar model and it's way better for the money and time. What a shame. Tip for consumers:Go elsewhere Products used:Games Service Value Shipping Returns QualityI tried to buy something because of how cheap the games were and I got an email stating that I needed to go through all this red tape to verify my purchase, and have my credit card company call them, but I didn't use a credit card. Customer support is terrible, just pay the extra $5.00 and buy from ebay or gamestop, hard lesson learned. Tip for consumers:You could get the review process and be held up for days and order being canceled for no reason. Products used:Video games Service Value QualityGamefly get 5 stars from me. They shipping took a while ( 5 or 6 days) but it was definitely worth it. I recommend this to anyone thats looking to rent or buy games in 2022. Thanks Gamefly Service Value Shipping Returns QualityI pre ordered an collectible in December and didn't hear a single thing about it since. Yesterday, March 19, I contacted gamefly about the item. They told me their manufacturer hadn't shipped it yet and I could cancel if I wanted. I responded that I didn't want to cancel, I just wanted information. Not five minutes later I get an email saying my order was canceled. I sent an email saying I did NOT want it canceled and they basically responded with the item was sold out and they couldn't replace my order. I'm inscensed. They mess up and I get punished. I wouldn't buy from this site.I used this service for my brother as a present. I bought Star Wars Mandalorian. James was so happy with this presentI subscribed for the 2 games and tried to play games with my spouse on Nintendo switch lites. I couldn't get the same game to play with her even though the game was old and they had a very high availability. I don't know what is the issue with that like I just subscribed and JUST canceled immediately. If I'm paying you money for a game that you have a lot of, why couldn't you arrange that as a service? Unless the game is at low availability then I would understand but such a high availability for an old game is just absurd. Service Value Shipping Returns QualityI had a free trial to this had a game supposedly shipped to me I let them know that it never came they supposedly sent another didn't get it either called them to try and get it resolved they were very rude and not helpful in any way what so ever in the end their answer was sorry have a nice day and we ARE CLOSING YOUR ACCOUNTDo not rent games here. My mom was banned for a stupid reason. She was banned because we didn't return a game that was supposed to returned a while ago. Guess what! We returned it. We didn't return it because we couldn't find it. But that still didn't get her unbanned. What's stupid is that they don't send you the case unless you decide to actually keep the game. Which costs extra. That's about it. Tip for consumers:Don't use rent sites for anything. Even Netflix is bad. Service Value Shipping Returns QualityIt is unquestionably worth the cost. You create a gift list of games you like, and if they're available, they try to give you the ones at the top of your list.I was just now considering going back to Gamefly cause I use to have a subscription way back when they first started but I immediately changed my mind cause I'll give anyone a heads up that's considering they have imo way to small of a selection of games! It was actually shocking to me to see how little amount of games they had for each system! Yea would have to have tons I mean TONS of more game to pick thru before id consider resubscribing Service Value Shipping Returns QualityLarge selection of video games for different gaming platforms. They work every day, seven days a week. Competent consultants. There is an order through the website and delivery. Service Value Shipping Returns QualityThis is my 2nd time using Gamefly and I think it is great. I have had no problems receiving games for Playstation 5 and Xbox Series X. I really like this agency, I thing their prices are reasonable. I will be using them for a long time! Products used:The Last of Us Part II and Forza Horizon 4 Service Value Shipping Returns QualitySo... This sounded great on paper. 2 items per at a time, maybe 2 or 3 movies per week... After 2 weeks I received 2 movies. Gamefly says: "it is possible that outside forces could cause delays, such as weather conditions, postal holidays, and local postal performance, just to name a few." We had no bad weather or postal holidays. I didn't pick USPS, but Gamefly says their performance is not in their control. BTW, I am only a 5 hour drive from the Gamefly depot. I would have thought they would push USPS more. I wish they used UPS... Beware. Tip for consumers:Don't expect quick shipping. USPS is the bottleneck. Products used:2 disc rental Service