Do not buy used clubs from here. First they buy them cheap and up three times what they bought them for. And then don't stand behind them. Service Value Shipping Returns Quality Date of experience: November 23, 2024I called and spoke to the front desk clerk. He stated they had what I asked. I drove 20 minutes got there. When I went to the golf grip dept. the rep said they didn't and hadn't carried the grip I requested for a long time- the front desk person failed to verify what I asked for. Mgr was NO help…I won't go back! Date of experience: August 13, 2024I recently ordered 4 pair of golf shorts through GG website. They arrived and all looked fine. Tried on one pair and seemed to fit ok, so went ahead and laundered the order. All the same brand and size…all 4 fit completely different. It's obvious the sizes were mis-marked. There's been no shrinkage. Now I'm stuck with 3 pairs that don't fit at all. Cost of the shorts was $200 plus. To say I'm irritated is an understatement Date of experience: September 28, 2022Visit your location in Richmond was disappointed with the service when asked if possible to try out a ping iron very little help I can go to local dealers and try this club without the hassle is this your business model and if so it will not last long. Date of experience: August 30, 2023Waste of time! At first, I was excited because I was looking forward buying a new driver. Only to find out I cannot use their simulator (new policy). I was told in order to test any products you need to rent the area. I simply put it away and went to PGA Superstore, where I test and bought my Stealth driver:) To management, do you really believe those that want to purchase a club is going to rent first, and then buy. C'mon guys! You're smarter than that... Tip for consumers:Don't waste your time go PGA Superstore. Products used:Stealth Driver Service Value Shipping Returns Quality Date of experience: March 22, 2023Not all of Golf Galaxy's so called professional fitters know what they are doing. $100 fitting turned into the purchase of the recommended Driver and 3 wood. Tried the driver that same day. Didn't make it through the front nine with it. Took it back to Golf Galaxy two days later where the head fitter told me the Driver was absolutely the wrong one for my swing. Returned it for store credit. Brought the 3 wood back to exchange (didn't bring it with me when I returned the Driver). Had been hit twice and had some dirt on it but no permanent marks. Store Manager refused to give me a credit (contrary to Golf Galaxy's published Return Policy). Although he did offer to buy it back from me at 40% of what I paid for it. So buyer beware, Golf Galaxy charges you for a fitting (it is credited against a purchase), the tell you what club to purchase, but when it doesn't work as advertised on the golf course they won't take it back. Products used:Golf Clubs Service Value Returns Quality Date of experience: June 1, 2022Took Paradym driver to return within 30 days.played 1 round,did not like it.no scratches on club,was like new.Paid $646 for it,they offered $258 for return.Said it was used,They could not show me evidence of use.Their 90 day policy for returns applies only to clubs that have the cellophane packaging intact.Worthless and a misrepresentation.Will not shop there again. Products used:Golf clubs Service Returns Date of experience: August 12, 2023Was referred by a fellow I played golf with who has taken lessons there for 2 years from Peter. Went to the store and sat directly in front of a salesperson that was helping another client. Was on the stool in an empty store in front of this person for a good 15 minutes who refused to acknowledge my presence. Finally flagged down another salesperson and told them I was interested in lessons. They knew nothing about anything concerning lessons ( price, etc.) Told me that the person I was referred to was vey busy, was leaving town for several weeks and booked up for months. Could not even tell me the price of lessons. Left my name and phone number for Peter to call me back. We will see if that happens. Would not hold my breath. How can you possibly run a business in this manner. Makes me re-evaluate if I really want to spend my hard earned cash there. Very poor impression. You would have to try very hard to make a worse 1st impression! If I could give zero stars, I would! Products used:none Service Date of experience: September 30, 2023I would give zero stars if that was an option. Purchased a gift card and gave it to a family member. When he tried to use the gift card it said it was not activated. I have had 12 conversations with Golf Galaxy customer service trying to resolve the problem. Everyone I spoke with took info, and assured me they would get the card activated and get back to me. No one did anything. Lesson learned, do not do business with Golf Galaxy. Tip for consumers:do not purchase a gift card Products used:gift card Service Date of experience: July 28, 2022First the good. I was fitted and agreed ( my Choice) to a ping 425 driver with a senior shaft. I hit 42 shots and ducked hooked half. I retuned to the store, and management was not helpful nor interested. Fortunately my fitter (Ed C) was there, took over and replaced the shaft with a new regular. It 100 % solved my problem. I have an issue with the way my fitting fee was returned to me, not as stated on the web site. I will buy my new irons after fitting with ED C, but have no alliance with golf galaxy. Its the people that make the difference Date of experience: October 6, 2022I spent a hour looking for a golf bag. Found it on 2 sites plus on golf galaxy. GG had the best price. After entering all the data and credit card info, the order was placed and confirmed. A day later, I got an email that it was out of stock and the order was canceled. What happened in 24 hours? This is the second time this happened. Now, I'm back to square 1. FIX THIS GG OR I'M DONE WITH YOU Products used:Golf bag Shipping Date of experience: August 12, 2023Pricey golf shores ordered, arrived late and used. Grass and dirt on the shoes. Called for replacement pair and they agreed. Then canceled the order with no notification. So a week or so later, I called. No explanation why it was cancelled and no refund. They kept my money and cancelled the order. I requested the funds be returned. I'm still waiting. So I'm out the money and no shoes ‍ And a lot of time tracking it all down. Never again. Service Value Shipping Returns Quality Date of experience: May 13, 2023On the third weekend of july 2023 Golf galaxy in akron had a grand reopening. I filled out a piece of paper with my name and phone number. I was told that if i won something I would be advised within a week if iI won. On the last weekend of August I received a phone call advising me that I had won a grand prize. After numerous phone calls and emails 11 weeks later I received my prize. I was also advised that do to the frustration I would receive a gift card from $#*!s sporting goods. When I called to check on the status of the gift card I was told that since I received the prize I would not be receiving it. After reading many reviews i am in total agreement that this is the worst franchise to work with. $#*!s sporting goods has lost a long time customer and Iwill never step foot in there stores again. Date of experience: October 27, 2023Had a club fitting for my son and ordered over $2,300 in product from Golf Galaxy in Upland, CA. Received an email from Golf Galaxy stating that tracking numbers would be provided once the product shipped. Two shipments arrived without any electronic notification of tracking information and the last shipment was apparently separated into two deliveries, without any communication. You cannot search these orders and/or tracking on the Golf Galaxy website. The only way to get tracking information is to call the store and ask for assistance, of which the customer experience has not been ideal. We were fortunate to find someone who was able to locate a tracking number for a product that was shipped, without any notification. Proceeded to escalate to the manager of the Upland, California location. I was assured the operations manager would provide an update to my son the next morning after contacting the manufacturer for a shipping status. In fact, I even I confirmed my son's phone number with the store manager. Unfortunately, the operations manager did not respond to my son of which I then contacted the store manager (again) who stated that he was present when his employee contacted my son. Mysteriously, there was no voice mail left on his phone nor was there a missed call. The store manager proceeded to tell me that tracking for golf products is different that the tracking for other goods. Meaning that obtaining tracking numbers from product vendors is a manual process and not done electronically, which is different than what was originally communicated at the time of purchase. In a day and age where package theft is frequent, it has become important to know if a product is arriving on a specific date to ensure it is not left outside the door for a long period of time, in a clearly marked box with the manufacturer's name and logo on it. Aside from the club fitting specialist who did a very good job, the customer experience with product fulfilment has been extremely disappointing. It's very likely I may never purchase again from this company. Date of experience: June 10, 2024I'd like to make a suggestion that someone other than the older man (Terry) be their front person! He seems to pick and choose those he says "hi" to and welcomes to the store! He looked at us as tho we didn't belong in HIS store :(. I had gone in for some stocking stuffers for my husband but his reception of us KILLED that desire instantly! I would seriously rethink your front person as they are the VIP for a business and Terry does NOT fit the shoes! Date of experience: December 6, 2023I shopped for a driver at Golf Galaxy. An employee helped me hit several demos on the Trackman and he told me that I hit the XXIO driver so much better than my current driver and all the others. It was 50 yards longer and always in the fairway. I paid $700 plus tax for it and took it to the golf course. Total disaster. The ball was all over the place and never longer than 150 yards. I took it back to the store without a single mark on it and the store would only offer $223 in store credit for it even though it was in new condition. Products used:none Service Value Returns Date of experience: October 13, 2022They had a sale through midnight. I had it locked in my cart, checking out, and sent it at 1 minute too late. Ok, my fault, I missed the sale. They give no approval for change of price, it charges me $42 more, and then they won't let me cancel it. I will never use this company ever again. The worst customer service I have ever experienced. I hope they go bankrupt. Date of experience: May 8, 2020Unorganized company don't care about customers I ordered a set of irons on Monday played extra for shipping so I could get them in two days its Thursday and they still haven't even shipped them yet why does it take so long to ship every other co. Ships same day you order. No wonder this co. Is not doing well. Order from anybody else if you want good service Date of experience: August 12, 2015Plenty of staff but no one cares if you're there or not. They like to chat with each other. Had $1500 to spend on clubs but the people don't ask what you want or are interested in. Save your time and go anywhere else. Date of experience: January 16, 2022Great site, they are always running great shipping deals and they often have good sales. I would recommend going to the store if there is one in your town as they match all prices including on-line only stores like TGW.com. Date of experience: May 11, 2011Why isn't their golf club return policy clearly stated? After bing "fitted" at Golf Galaxy, by their "professional," I purchased a new driver. When I took the driver to the course, it didn't perform as it did on their launch monitor. When I returned the club for another with a stiffer shaft, the store response was that they don't accept returns if the product has been USED. Do they expect buyers of new clubs to store them in the closet for the first 30 days? Very unsatisfied and will never purchase anything again at Golf Galaxy. Many other golf equipment sellers give 30 day "no questions asked" return on new clubs. Service Value Shipping Returns Quality Date of experience: October 25, 2015Hey Golf Galaxy, way to ruin my Christmas gift surprise. I ordered a pair of golf shoes and all you did was shrink wrap them in clear plastic. That is the only order of many from different companies that did not come in a bag or box. Now my husband knows what he is getting for Christmas. Date of experience: November 8, 2020Went there to spend a $500 gift card I received for Christmas at the Mt. Laurel, NJ location. I was hitting some balls in the bay when "Dan" approaches me and rudely tells me that I can only hit 2-3 balls and after that I would have to pay for a fitting. Never asking me what I was looking for. Then he abruptly turns and didn't even give me the time of day. There level of customer service has deteriorated immensely... I will never shop there again. Products used:Nothing... Service Value Quality Date of experience: March 1, 2021So the store I go to has a great manager(Eric). He is very personable. He knew my name the next time I saw him. There are a couple of club repair guys that are accommodating and knowledgeable. But you have to find these guys. Many of the employees act like they know something but they don't. One thing I don't like is the clothes. They seem cheap but cost in the $70-$100. I find better deals at the outlet malls. Many times they will not have the newest thing or they have too many regular flex or too many stiff flex. You can't take anything out to try it for a day which sucks. I hate hitting off mats. An iron fitting is $100. For real? I know my swing better than anyone. I will fit myself thank you. Tip for consumers:Don't know about the site but the Springdale store is nice enough. Products used:I bought my Ping G400max there along with my Taylormade Spyder putter. I wasn't sure about the putter and the manager said if there are no marks on it, I could switch it out for another. I decided to keep it and I am glad. But it was nice for the manager to offer this. I'm look into some Callaway irons now and they let me try out different shafts with the indoor machines. I think I've bought my last 3 drivers there and a couple of putters. Service Value Returns Quality Date of experience: December 31, 2020I was having THE WORST customer service experience and started this review with full intentions on giving a 1-star rating but then I got to deal with one of the Customer Service managers, Bergen, and she COMPLETELY turned the disaster of an experience around. So for that I give 3-stars. However, the CS reps need some serious re-training. Date of experience: December 18, 2017