An absolute joke. They try and give you so much crap at filling out warranty stuff that you enter over and over and the format is very poor for a company like HF. I will never purchase anything that I need an extended warranty for from this place. Time is precious and you shouldn't have to deal with this. Look at the review rating. It should tell you something is wrong. Oh and it says thanks for being a loyal customer. Wow... Tip for consumers:Nope Products used:Sprayer Pump Service Value Returns QualityI wish I could give no stars. I purchased a circular saw for 47.00…regular priced 59.00. I used it one time and it stop working. I had only had it 1 month. I took it back to the store where the store manager, Ashley Wattley, who was aggressively rude, stated I had 5 days to figure it out and refused to refund me my money. My perception, this is robbery, you just going to take and keep my money for a non working tool. I left the saw at the register counter, I can not do anything with it, it does not work. The manager picked it up and took it somewhere. Now I have to go through my bank to recover my loss. What kind of customer service is that? Tip for consumers:I have always had a pleasant experience but I never had a product issue. When I had a product issue I received the worst customer service ever. Service Value Shipping Returns QualityI desperately needed a rotary die grinder for cylinder head ports i purchased a die grinder complete with flex shaft 6 months ago for 24.95 now they want 30.00 for the sane grinder with no flex shaft but the cases still hsve the place the shaft is supposed to go! What the hell is wrong with these morons are they trying to loose all their business online cause that is exactly where im going until they smarten up abd im about 100% sure all the real customers whom buy regular items are heading there tooI bought a tool that advertised fitting my car. It didn't. I brought it right back and was denied a refund. I was told that their system tagged me as a Known Retail Theif. They say I go around returning items in various stores. Total lie. I use Amazon to avoid these kinds of businesses. But today I went into harbor freight and was instantly ripped off. They gave me a number to call. I called their complaints number and was treated like a criminal. The fact is, Harbor Freight sells garbage and when you try to return their garbage they call YOU a Thief. I will Never wasl into that Sewer again. Amazon is still the Safest way to shop Products used:None. They sold me just that will NOT work Service Value Returns QualityI used this on my outboard and it measured 60-30 psi. So I borrowed a tester and it read 176-174 psi. So I would have had possibly scrapped motor due to bad compression. Good thing I tested again with a accurate tester. To make things worse Harbor Freight charged me 20% restock fee for their defective tools. 100 percent satisfaction guaranteed as long as you pay restock fee. Tip for consumers:20% restock fee on defective is ridiculous Products used:None Service Value Shipping Returns QualityNever have a order delivered. You might not live long enough to receive it. 3 weeks for a hand held sand Blaster. Service Value ShippingHad a tool cart held for me to pick it up the next day and they sold out from under me won't shop there again……. Service Value Shipping Returns QualityBrand new predator auger did not work, I try bringing it back to brick, New Jersey, Harbor freight store, they wanted to charge me restocking fee(39.99). How can you charge a restocking fee when the product does not work and it's under warranty. That is the last time I'm buying some from Harbor freight. It's a freaking scam. Their warranty actually is horrible.My husband is 77 yrs old can't hear very well. Bought a paint sprayer $274.00 was charged $50.00 to return unopened. Never will we step foot inside the Tullahoma TN store. You can go on line and they tell you 20% for returns. Most elderly people aren't computer savvy. We don't need store's that pray on the elderly. Never! Never! Will we shop at any of there stores. Products used:Paint Sprayer unopened box. Service ReturnsThis online experience was the worst of ever had. They didn't feel my order even though it showed locally and at other stores but I couldn't get out to get it. So I tried to online order they shipped half my order said some was back ordered. Just terrible go to the store it's a great place to shop but not online.I called the Westminster store in Colorado. I asked about a product, the young lady told me she would check and get right back to me. I waited for 35 minutes and then was hung up on. I call back and promptly disconnected. It must be hard to have a business when customers are treated so badly. Good luck in the future! Products used:none, I wasn't able to order anything! Service Value Shipping Returns QualityIn a quest for an upgrade to my reliable Furman generator from Lowe's, I ventured into Harbor Freight, drawn by the promise of the Predator 2000. The appeal of a seemingly powerful and efficient generator blinded me to the potential pitfalls of straying from a tried and true brand. My experience, however, rapidly devolved from hopeful to disheartening, culminating in a staunch warning to others considering the same path.Initially, the Predator 2000 seemed to fulfill its promises. Upon bringing it home, it started up smoothly, and I meticulously followed the break-in process. It ran commendably through its first tank of gas, leading me to believe I had made a wise investment. Yet, this performance was a fleeting illusion. Beyond the first use, the generator faltered, refusing to start or even ignite, betraying the basic expectation of reliability.Compelled by this failure, I sought to return the product, hoping at least for a straightforward resolution. My disappointment was compounded when Harbor Freight imposed a $125 restocking fee, a financial penalty for the generator's inadequacy. This fee felt less like a policy and more like a punishment for trusting in their product's quality.The interaction laid bare a stark reality: the allure of lower prices and new products can mask the true cost of inferior quality and customer service. This ordeal with the Predator 2000 and Harbor Freight not only resulted in a loss of time and money but also in a profound sense of frustration and betrayal.I share this experience not out of spite, but as a cautionary tale for others who might be lured by the prospect of a "deal" at Harbor Freight. The true cost of their low prices can be unexpectedly high, factoring in the potential for product failures and punitive fees. As for me, I returned to Lowe's, to the reliability of brands that have stood the test of time and use, with a newfound appreciation for the value of trust in a product and the company behind it.I urge potential buyers to consider this experience and weigh the true cost of opting for products from Harbor Freight, particularly the Predator 2000. It's a reminder that sometimes, an "upgrade" can turn out to be anything but, leading to more hassle and expense than sticking with what is known to be good. Harbor Freight has lost a customer in me, and I hope my story can prevent others from enduring a similar disappointment. Service Value Returns QualityBe aware of the coupons and read the fine print of witch there is a lot of. I recreantly went to Harbor Freight tools because the emailed me a coupon 30% off the entire store. I picked a few things out and when I get to the check out they say it is only for items $20 or less and you can only use it on one item. I left my cart and walked out! Then I thought I will call and complain 1-800 number. I asked to speak with a manager and this looser comes to the phone. I explained everything and ask if he thinks there advertising was deceptive and he said no he thought it was clear. I never will go back. They just lost a customer for life!First thing, the Monmouth junction, NJ store the employees always great you like an old friend. Had some confusion over a coupon and the manager Mikki went over and above to get it resolved. Everyone is s helpful, kind and nice. All other retail establishments should emulate them. Insider track purchase pays itself over after a few visits; would definitely recommend this. Tip for consumers:The best, Products used:Utility knife and foashlights Service Value QualityI BOUGHT WATER PUMP AND 2HRS STOPPED WORKING, TRY TO CHANGE, THEY REFUSED, SEND TO HFTPUMPRTN.COM,THIS PAGE DON'T OPEN, WHEN I BOUGHT THE RACISM MEXICAN LADY CHARGED FOR WARRANTY AND TELL ME, ANY PROBLEM COME TO HERE AND E CHANGE, TODAY MANAGER ANOTHER MEXICAN REFUSED RETURN. ******* HWY 290.JERSEY VILLAGE, TX.*******. DON'T BUY IN HERE MEXICAN WORKERS COOPERATE TO STOLEN OUR MONEY, VERY RUDE AND IRRESPECTIVE WITH COSTUMERS., IN THE SAME TIME ANOTHER PERSON TRY TO USED WARRANTY AND THEY ARE BROKE HIS CIVIL RIGHT. NEVER, NEVER BUY TRASH TOOLS OR ANYTHING IN THIS STORE. CHECK ALL REVIEWS AND SEE IS A TRASH STORE. Tip for consumers:TRASH STORE, STOLEN OUR MONEY, IRRESPECTIVE THE COSTUMER, LAYING ENGANAN AL CLIENTE PARA ROBAR. Products used:Water pump Service Value Shipping QualityI was there at harbor freight today buying a tire I believe I overpaid for it cuz of this subscription that raised the price I paid $53 for it that's ridiculous that they're gouging their customers in that way just to make more money I seriously would not want to go back I like going to that store but not anymore not to get gouged for more than what the product is worth Service Value Shipping Returns QualitySo last night I purchased the Chicago electric Flex 125amp welder.Today I go to use it and I'm getting 0 arc.Its feeds but absolutely no charge.I tried different thickness of metals and different outlets around my house and still nothing.So right away I go to return it and by "Right away"i mean the day after I bought it and im told at the store that because I didn't buy their warranty I'll be charged a 20% "restocking fee".So even tho the welder didn't work right out the box I was still charged the $21 restocking fee.I didn't make a scene because that's just not my style,but believe me i was seriously pissed off.So my advise to anyone buying any complex item like a welder or a generator or any electric tool,its in your best interest to buy the extended warranty.This is honestly in my opinion just bad business.So home Depot here I come... Tip for consumers:I have been a long time customer of harbor freight because of their excellent customer service and decent quality products. You have lost a loyal customer. Manager was very friendly and helpful, but unfortunately she has to follow the ridiculous company policies.If you're looking for decent tools and don't want to pay an exorbitant amount of money. Look at Harbor freight. I've been using their tools for years and I've never had a problem and they're returned. Policy is very generous so like I said. If you wanna save money, used Harbor freight. Service Value Shipping Returns QualityI found myself in need of a new 2 in 1 handtruck for our warehouse. I hopped onto Harbor freight's website. Assuming I could save some time buying online. Well, here was my first mistake. The order arrived on time. However, upon further inspection, the two large wheels necessary to operate the item had been removed at some point prior to shipping and never replaced. I called Harbor freight assuming they would make this right, which was my second mistake, the operator who seemed to be all of 15 years of age, quickly informed me I needed to come down and visit the store and "Purchase" a pair of heavy duty wheels. I informed her I would not purchase wheels as they are included in the order. Evidently this was a concept too difficult for her to comprehend. I then told her it would be like ordering a new car and receiving it minus the back two tires and then being informed you could "Purchase" the tires necessary to operate the new vehicle. She then agreed to give me a $20 gift card. I then asked just send me the tires that go with the handtruck I purchased. No can-do, she replied I then explained you may have solved the issue, but you have lost a customer her reply – "can I help you with anything else" and there you have it. I will never again shop Harbor freight. I could have driven to Home Depot, purchased the same handheld with wheels and would have been done with it. LESSON LEARNED!Paid extra for 2 to 4 days shipping. Didn't even get a shipping number for 4 days. Then when I emailed about it they said sorry for the confusion it takes us 1 to 5 days to process your order, then 2 to 4 days from there. So if you have a timeline on a job don't order from here. Service Value ShippingWent to this store, was denied help by employees. Jamie store supervisor was rude, rushing me and Kept stating thier closing time but not offering any assistance. Than rushed me to check out, was argumentative. After shopping and finding what I needed with no assistance, ended up leaving without merchandise because Jamie was rude at check out and said she didn't need my business. I will never go back. Waste of time and abusive experience. Products used:None- couldn’t complete a purchase with hostile store supervisor.#******* ChinoCA location. It was fun to walk around and she all the fun useful tools for a low price lots of sales going on. I went in for a tarp 20x30 got it for 65$. It was a extreme duty tarp material looks good and durable hopeful it will do as I want. I did go in for what I was looking for only thing I was hoping I could find a coupon for an extra off for in store purchase. No luck with that. Service Value Shipping Returns QualityThe lovely people there cancelled my credit card account w/ no late payments and in good standing due to inactivity. Then hit my credit rating on all three reports. Scam artists. Not the last time you hear from me.A nice gentleman named Vincent came to aid me as I looked for your information on a drill press. I had needed to know about the difference uses for the sizes and recommended for steel. Even though I didn't purchase an item he wished me luck on my journey.On10/09/2023 I had went to HARBOR FRIGHT IN BRAINTREE The manager Tom and the cashier Michael and josh were very professional and helpful and very knowledgeable about everything and very nice it was a nice experience and the process very easy store ******* Service Value Returns Quality