I am a first-time buyer on Henri Bendel and from start, to finish it was pleasantly easy to purchase my item. The site is very user-friendly and any questions I had customer service was able to answer quickly. The bag I purchased is a bridal shower gift and I had it monogrammed as well as gift wrapped. When the package was delivered it was beautifully wrapped and the item itself with the monogram was perfect. I will definitely shop here again for myself. Thanks again.The purse I purchased for my wife was exactly as described online. The quality is great and she loves it. Customer service was helpful and shipment was fast.