Zero Stars - They are running a scam, bought a remote control helicopter. First flight on take off, cheap plastic gears blew apart as soon as I hit the switch. Product was terrible quality, not same as shown in picture, came from China. Abysmal customer service - won't answer your calls or return messages. Multiple complaints across the board, winded up eating the cost. Save yourself the trouble and heartache buy else where. PS - Don't buy into their self promoting reviews, they are fake as well. Date of experience: February 1, 2017Bought a drone no battery no charger outer foam cracked in 1/2 they said 3-4 weeks to processes my replacement how many returns do they get. Do not buy here or good luck hit or miss place hard to get a hold of 2 Date of experience: July 13, 2016First time ordering from hobbytron and I ordered OVER the phone! Great customer service from a guy named Froy! I called back 4 days later to check on my 2 hoverboards and I again received great customer service and info on my packages! They arrived today (early), charged and ready to ride! Thank you Hobbytron for taking care of us! -Texas mom who knows nothing about hoverboards:-) Date of experience: June 25, 2016I purchase a helicopter for my nephew for Christmas. One of the blades was broken and it would not fly. They told me I have to pay shipping to return the item which is as much as I paid for it. I will never purchase anything from them again. Horrible customer service for a broken toy. Tip for consumers:Worst customer service I've ever had to deal with when purchasing a gift. Products used:None, it was broken so could not use it Date of experience: January 22, 2024Rma#LTK*******1297X Your crappy 24hr return policy should be more stressed. My kids Christmas gift arrived and upon opening it to wrap it up was then found broken from shipping. It's $#*!ty thing to tell your kid the gift is broken because of poor packaging for shipment. Then find out shopping will be $25 and not affordable to get a new replacement. I will never order from you again. I will make sure your company is reflected this way... Date of experience: February 10, 2017My honest experience? Ordering a Hobbytron product "says" email confirmation will be sent. IF NOT, DON'T SAY YOU WILL! Nothing sent, no record of order. Being a dumbass after days of waiting for an email conf, I called Customer Service, they had no record (based on name, cc number, nothing)... so ordered the same product again. Guess what? I ended up with 2 of the same products with no recourse via Hobbytron's "NO RETURN" policies. I'm a web programmer, a conf email is not that hard folks! Worst yet, 0 response from Hobbytron Customer Service. Don't fall for Hobbytron's scam! Hobbytron's business model (i. E. ripping customers off) will only last so long. Date of experience: March 17, 2017I placed order for Christmas and provided an address for the gift and my home address for my credit card. The gift was sent to my office address and the order form reflected my office address for my credit card. Both addresses were not provided and were wrong. I knew I should always use Amazon whenever possible and this is one of those reasons. Date of experience: December 18, 2023My niece bought the flying sonic toy for my son. Within one minute of flying the toy it broke! The machine was out of control and even when I pressed off on the remote the sonic kept spinning out of control and the wing broke into pieces that couldn't be fixed. She reached out to the company and they refuse to do anything about it! Spend your money elsewhere cause this company is terrible! Date of experience: January 1, 2023I ordered a remote control car for my son for Christmas that was too advanced for him. It also didn't contain all the parts needed to operate (you have to buy them separately). Hobbytron would not return my order or even replace it with something appropriate for my son. My son was so disappointed on Christmas Day that he couldn't play with the car he got from Santa. Now we have to find a battery store that contains the batteries and charger for the car. They say they don't return items that have been opened but how do you know that the parts are parts you have to buy separately, until you open the car? Date of experience: January 29, 2017They should not be allowed to refuse customers' right to get their money back. If I only knew, I would have made my purchase simply from the Walmart instead of these people. They sell trash. NEVER NEVER AGAIN. Date of experience: December 10, 2016My son spent his birthday money on an airsoft gun at Hobbytron.com-$175.00. The gun was broken when it arrived. They claim to have a 30 day return policy. I emailed them their required return authorization form after about a week. I didn't hear from them so I tried calling and was routed to a message center. They never returned my call. I used their customer service email and got nowhere with that. I filled out another return authorization form and still nothing. This is the worst online shopping experience I have ever had by far. It seems Hobbytron is great at taking your or your children's money, but if there is a problem with your purchased item, they give you the run around or flat out ignore you. Save yourself a load of frustration and shop elsewhere. Tip for consumers:DON'T!!!!!!!! Service Value Shipping Returns Quality Date of experience: March 5, 2015I bought a 150$ drone for my son for Christmas. First flight it fell apart. Customer service said fill out the return form. It's been 2 weeks and no response. I've called everyday for the past week and no answer. I believe they are a scam company. It's hard to tell your kid that we got ripped off and his drone is broken. DO NOT BUY FROM THEM! Date of experience: December 29, 2015I bought two remote controlled boats. One, though a piece of junk, does work. The other sunk as soon as put in water. Called and was told that an e mail would be sent. Nothing. Called again. No response. I finally gave up and sealed the boat myself. Imagine a boat without a sealant. All is junk. Don't buy because you will never be able to return. I guess that is what they want. They have my money. Date of experience: October 4, 2013Ordered a new RC Helicopter. Received a "refurbished" helicopter in a box clearly marked damaged on the front. Note inside said certified refurbished product. Customer service chat refused to refund our money. Said that since it was a NEW product and opened, all they could do is offer us credit. Clearly fraud. Stay away from this company. Date of experience: April 27, 2014Here is my limited experience: ordered a helicopter for my kid. Doesn't work. Return it. Replaced with another one. Doesn't work. Return it. I've now spent in shipping as much as the price. But I soldier on, order three items for Christmas a week out. Am guaranteed they'll be there. It is Christmas now in fact. They are not here. I have tried to reach them by email and phone for days. Screw me apparently. This company is terrible. Stay away. " Tip for consumers:Dont Service Value Shipping Returns Quality Date of experience: December 25, 2014This place is a rip off, the items are fairly cheap but you get what you paid for. We have had this experience twice now! First with 2 BB guns that did not work and because they were used 1 time to see if they worked they would not refund our money. The second time was with 2 BB RC tanks, they both don't work right and don't shoot BB's as they get stuck all the time. I am calling them tomorrow to voice my complaint with this site. Do not order from them! Date of experience: December 25, 2012First, I did not receive my complete order. But my credit card was charged for the complete order. Have been trying to reach HobbyTron by phone (left messages) and email, and FaceBook. No one has gotten back with me, even tried the "live Chat" does not work!. Second, one of the two items I did receive does not even work. I have never had this bad an experience with any retailer before, not sure how they stay in business. Date of experience: January 3, 2015Great prices, but don't count on them shipping you something that WORKS! They shipped me 2 remote control boats and neither worked. When I spoke with their technical support rep they said "oh that is a known issue, send the boats back and I will fix them" However when I went to send them back to be fixed they refused to do anything because it was over 30 days. Spend a little more and get a product that works! Date of experience: July 6, 2011Do not purchase anything from the hobbytron.com website. I purchased radio-controlled electric truck and had it sent to my grandson. When he received it, the trucks wheels were broken inside the box (not due to delivery). My daughter mailed the truck back to Hobbytron the next day and they now have the defective truck. That was two months ago. They have been called numerous times to no avail. Most of the time they do not answer or say to call back during business hours (this is the middle of a weekday). Their chat line is always "offline". I should have checked this website out. They have hundreds of complaints and the Better Business Bureau gave them an F rating. My only alternative now is to go through my credit card company to see what they can do get my money back. Also, read their policy. They state if you go through your credit card company, they will charge you $50. Their policy is totally hostile to the consumer and the company should be shut down. Date of experience: April 3, 2010Purchased 2 RC drift cars from hobbytron. 1 was damaged asked to return it and they automatically want me to pay for shipping to return it and for them to restock the item that will be a 20% restocking fee that's crap... this company sucks will never order again from them. Buyer beware! Date of experience: November 9, 2015Hobbytron is a great website with great prices and items that are great quality. I have bought some airsoft stuff and had it for about a year now and nothing has stopped working or broke and I have dropped my guns quite a few times too. The guns I bought were at a really good price and they haven't lost their fire power or quality. Overall, hobbytron is a great website to purchase airsoft items from. By: Ryan Kesler Date of experience: May 30, 2013I love this company because it allows me to buy air-soft guns, but not only air-soft guns but RC vehicles and gear. This is a great business because they combined two genres to get more money and more interested people to buy it. I would totally recommend a friend to buy stuff from this company. Date of experience: September 30, 2014I think that hobbytron is the best store i ever heard of it got the best guns and the best toys and it got all type of guns any guns you want and most of the guns and toys are cheap and most of the gun and toys are free shipping Tip for consumers:yall should get something from hobbytron its great Date of experience: September 3, 2014Hello my name is Austin Nash ive boughten guns from Hobbytron before but never wrote a review, a purchased my G&G M4 off of there about a month ago, this a a fantastic website for anyone that is looking to get into airsoft because this website has guns, ammo, and excessories along with other hobby item like helicopters and rc cars, carrying them new, used, and refurbished, one time i had a problem with an order of bbs, the bag was ripped open half full, no questions asked they sent me another free bag, no cost to me, i absolutely love this website and plan on ordering from it many more times to come. - Austin Date of experience: August 10, 2013Hobby tron is the best place to get airsoft guns not only are there products great they also have great quality. Date of experience: June 27, 2016