They destroyed my duffle bag after requesting I check in the bag due to limited overhead space. Look at how my items came out, and can you believe they're pushing back on paying me due to lack of receipts!? Just don't fly them unless it's the only option. Service Value Shipping Returns Quality Date of experience: May 11, 2023Very disappointed with jet blue my flight was cancel same day no explanation was giving to me they change my my flight Fort Lauderdale instead of miami was on hold for. 3 hours lost half of my day because they gave me a later flight had reservations for restaurant lost that. Called few times about this issue the customer was ride telling me have to wait and call back again was told they don't see any notes or credit issue there's nothing they can do. Also tv wasnt working Date of experience: March 22, 2023The airline use to be my #1 pick. Now me and family will avoid it. You cannot count on it to be on time, staff is rude & couldn't care less. Flight attendants forget if not for us customers they will not have a job. How sad how ghetto this airline became. Service Value Quality Date of experience: September 25, 2023Our luggage did not make a connecting flight with 3 hours in between flights. When calling baggage claim support 3 different times, the final time took 40 minutes to speak with a representative. Or luggage got passed off to a 3rd party for delivery, in which they could not get hold of Jet Blue either to pick up the luggage. It is taking over 48 hours to get our luggage. It is very disappointing the lack of communication and professionalism of this airline. Tip for consumers:A phone call from the company would have made a huge difference. Products used:Flight plus baggage. Service Value Shipping Returns Quality Date of experience: August 11, 2023Last month I purchased a plane ticket to Mexico, I am absolutely thrilled with my experience with jetBlue. From beginning to end, the journey has been an absolute dream come true. The process of booking was seamless and easy, and I was utterly impressed by the good price of the ticket. Upon boarding the flight, I was blown away by the incredible hospitality of the crew members. After my experience with jetBlue, I can confidently say that I will be choosing this airline for my future travels. Tip for consumers:don't hesitate to fly with them Products used:flight ticket Service Value Shipping Date of experience: May 18, 2023Just going to sleep for a 6:30 flight and bingo JetBlue cancels the flight! My house is shut down, canceled Uber and can't find another flight unless I pay $686 for a $180 flight. First and last time ever flying JetBlue! They Suck! Date of experience: June 27, 2023My luggage got stuck at Boston when it was supposed to be coming with us to JFK. The worst part was going to the Jetblue Office at the airport. Personnel were unfriendly, unhelpful, and arrogant. Very bad customer service! I was extremely disappointed with the they deal with frustrated passengers either who lost/delayed bags. It looked like they are so used to the kind of customer services they offer passengers. They were past feeling! No sympathy, no apologies, just mechanically responding with NO courtesy at all. Jetblue higher ups should not hire customer service workers like that. They should work somewhere else! Please Jetblue owner - review your pesonnel and have them trained again for the best customer service especially that it WAS not our fault if you mess up our luggages. Service Value Shipping Returns Quality Date of experience: January 1, 2024I was suppose yo flight from jfk to ponce Puerto Rico it said on time we got to the airport at 8 p.m then the was flight delay from 10.59 to 12 am then they said that the plane coming from Fort Lauderdale was delay do to bad weather it was a lie after 8 pm the weather was good then again they said the flight from Florida was arriving at 1 am we did not take off until 2.45 am got to ponce at 7 am. Worst airline communicating with passengers and then they won't even compensate the passengers this happen all the time with jet blue. This is my 3 time with delays on jet blue Date of experience: August 11, 2023Purchased a Mint seat (one way) $1,474 + tax (SFO to JFK). Got onto the plane only to find out (in the air) that the seat was completely broken - no recline, bed, functionality at all. I notified the flight attendant, was told to call Jetblue and she would make a note that the seat was broken. Apparently that didn't happen. After multiple correspondence with Jetblue (phone calls & chat), I was issued only a $200 travel credit with no additional ability to contest this. The Operations associate implied that there was no proof because the flight attendant didn't make notes of this issue and this credit was "a courtesy." The Escalation associate said that in the, "carriage contract, they cannot guarantee your seat works and $200 travel credit is the only thing they can do." Sad that you can spend that amount of money and you're not guaranteed to get what you paid for. In addition, Jetblue will no longer fly to my local airport (BTV) in less than 2 months, so I would have to spend even more money just to try to use that credit at another airport - it's pretty much useless to me now. Been a loyal customer of JetBlue's so I'm very disappointed that they don't stand by their product and purchasing a Mint seat is risky. Service Value Date of experience: November 14, 2023I've got $200 for a flight delay (10 hours delay). Today trying to buy a ticket using my credit and it shows me some error. I've tried 4 different cards and PayPal. However if I try to pay with no credit applied jetblue allow me to proceed to the next step. That means they did that error intentionally to keep that credit till it get expired. Service Value Shipping Returns Quality Date of experience: April 19, 2022Tried cancelling a flight JB booked on my behalf when they cancelled my flight (thanks for the less than 24 hour notice on that one too!). Went to Website to cancel the new booking they made as it was at a different airport. Clicked" Manage Flight"... and got no response. Tried a few more times and nothing. Called 1-800 number. It said go to the website. Hmmm? Website doesn't work? Stayed on the line. They were nice enough to say I'd have 150 minute wait to talk to operator/agent. Time for new CIO and CEO! Oh by the way the wait music selection just adds to the stress and frustration. I wonder when it was that last time the CEO actually tried to use his/her system himself like a typical customer? Service Value Date of experience: March 13, 2022I have tried for over a month to speak to a Jet Blue customer care, I sometimes wait on hold for an hour or more and always end up hanging up to call another day. Finally I got a hold of a representative who had me on the phone for about 40 minutes explaining rules etc, and then told me I didn't qualify for a refund. If things go back to normal, I don't think I will ever fly Jet Blue ever again. After what is going on you would think that they would refund a cancelled ticket, especially since so many people have lost jobs and money is hard to come by. Goodbye Jet Blue Date of experience: May 6, 2020There was an error in the assignment of frequent flyer miles. I tried to use chat, but they told me to call after waiting in chat for 40 minutes. On calling, the wait time was over 300 hours (no joke), with no option to get a call back (there used to be that option). So basically, there isn't any real customer service. Service Value Quality Date of experience: July 26, 2021Jet Blue is a great discount airline. Their affordable flights are great to get you where you want to go at an affordable price. Bring your own earphones and you can watch tv or listen to the radio while in flight. Seats are cozy but comfortable. Air attendants are warm and kind. An inflight soda and snack are free. Date of experience: May 9, 2015I'm traveling for 25 years usually l never had problem, but the last one, l'm traveling with JetBlue and l can't believe how rude are this people even on the phone, l'm definitely very very disappointed. Service Value Shipping Returns Quality Date of experience: February 24, 2021February 20,2024 flight, Boston to Richmond. D.E.I. Hire "getting her nails did" instead of doing her job. JetBlue has really really gone downhill. From their changed ridiculous carry-on bag fees, down to the lower quality of staff they hire nowadays, they're just on a serious spiral downward. The JetBlue employee at our departure gate literally shut the jetway door in the face of my seven year old daughter and me exactly 15 minutes before the departure time, and she had the gall to tell me she couldn't let us on our flight because "we close boarding 15 minutes before departure, nothing I can do to help you". Meanwhile, the plane was right in front of me and my child, and they hadn't closed the door to the plane and the jetway was still attached. It was pretty clear the gate lady simply wanted to leave the area and be done. They had made check a single carry-on bag because JetBlue is doing this absurd marketing plot with carry-on fees, so my checked bag was on the original flight already.After 45 more minutes of waiting in a customer service line, they said the best they could do was make me wait six hours at the airport with my child for the midnight flight. So, at the end of another six hours of sitting at an airport, for no other reason than the original gate employee "wanted to get her nails did", I had to track down my bag that had arrived the destination 6 hours earlier, which was another ordeal full of bad employees. Terrible. Products used:Flight Service Value Quality Date of experience: February 21, 2024So my flight was delayed 3 hours. When it finally boarded, all I asked attendant DEVIN was what drinks would be compted. She started yelling at me telling me I was being ignorant and loud and using profanity Completely untrue. I boarded that plane with my headphones on. Even the woman next to me was surprise and upset for me So DEVIN called the cops when we landed. They did nothing, because she's a liar. Jet Blue, you need to fire this rude attendant asap. I would like an apology from her Date of experience: July 2, 2019We booked a flight with JustFly to euro 5 tickets with insurence.On the way back we were late on flight form JFK to Buffalo, not our fault they were only 2 passports control window opened, and too many people with small children, we also have 3 of them and no one care about that. They paged us and one worker come to look for us but no one want let's us go.The plane left before 5 min we came.So the other one was scheduled in 8 hr.We rent a car and went home. Calling then 2 monts they refused to return money. Date of experience: October 26, 2021WARNING: JetBlue credit card through Barclays Bank. STAY AWAY! Barclays sent a $10,000 payment to my other credit card company that I did not authorize so they could collect a 5% fee on credit card balance transfers. Now I have a $10,000 credit balance on a credit card I paid off 5 days earlier (when I closed my original credit card account with a transfer from my personal checking account). Why would Barclays do this? To collect a non refundable fee of $500 on a credit balance transfer. I HAVE ZERO RECOURSE AND CUSTOMER SERVICE AT BARCLAYS IS ABOMINABLE! Service Value Returns Date of experience: June 15, 2023Flight canceled I went to the airport this morning expecting to get on a plane to fly to Mexico when we got there. That is when we were told our flight was canceled instead of somebody emailing and letting us know it was canceled they waited till we arrived to tell us this no one emailed it so we have spent half a day back at our house because they can't get us another plane ticket tomorrow on another airline and rearranging a ride from the airport to the ferry in Mexico Date of experience: April 16, 2022Our flight was cancelled a few hours before takeoff and we were informed it was due to flight mechanical issues and that we should receive compensation for our flight not being rebooked until 2 days later and that we would receive an email within 7 days with compensation. It took a while day to rebook everything for our trip, including 2.5 hours on the phone with jet blue. After speaking to the representative today, (9 days later and still no email) she said we were not getting compensation, but will not give the full reason why. This cancellation not only interrupted our full trip, but incurred late cancellation fees to correct. Since the reason for the cancellation was not a Forced Majeure Event, we should be allowed compensation. It is unacceptable. Our return flight was delayed twice as well. No reason given. We were pushed to the last row of the plane (since it was rebooked due to the original cancellation and we didn't get seats until we arrived) where the stewards were very loudly banging several times throughout the flight startling me and waking up the screaming infant after she finally fell asleep (several times). This was the worst experience I have ever had and we fly regularly. We will never use Jet Blue again. Tip for consumers:Do not use Jet Blue Products used:Airline tickets Service Value Quality Date of experience: July 2, 2023Buyer beware! My flight was canceled due to weather on the day of my flight. They couldn't get me on another flight until three days later. I would have missed my business meeting. All Jetblue does is say I am sorry, we can give you a refund. But that refund does not begin to cover the cost of buying a new flight on another airline the same day of travel. Unbelievable that they were uncaring and not helpful at all. Date of experience: August 5, 2009Published review 8/31/22 My husband and I were scheduled to travel to New York in March 2020. Due to the pandemic and state shouting down, we couldn't travel. JetBlue gave us an accurate blue account and applied for our money there. My relative that we were planning to visit in New York contracted Covid and passed. It has been two years now; I am not capable of traveling. The customer representative told me that if by 09/30/2022 we didn't use the credit, we would lose it. She said, "JetBlue will keep the money, and you will lose. " She told me she was doing me a favor. I am so frustrated to hear someone telling me they are doing a favor with the money I work hard to earn. I don't know what precisely these big corporates are thinking, taking money from hard-working people. They are acting like I am the one who caused the pandemic to happen! This JetBlue is the worse company! Service Date of experience: August 31, 2022I purchased a ticket from Jet Blue on August 4. The transaction was completed and the confirmation issues. On August 6 I received an email from the carrier that the transaction was incomplete and they were running out of seats. I contacted Jet Blue and was told that there were no confirmed ticket for the individual traveling. I contacted the credit card Jet Blue and was told that they did not pay for such a ticket. Called back Jet Blue and was told it would have cost me $25.00 for the agent to make the reservation. I didn't want to pay $25.00 to do that, so it got off the phone and searched for other airlines that fly nonstopped to the individual destination. I found a ticket for approximately $15.00 more but I did not have to pay $25.00 for making the reservation. On August 7, Jet Blue card services paid for a ticket, after I spoke with them on Sunday, August 6,23 and they told me that they did not pay for a ticket, which lead me to purchase another ticket from another airline. Jet Blue refuses to refund the money to my Jet Blue card, but returned my points uses for that trip and give me a year to travel on that ticket. Quite unethical. I do have a refundable ticket for traveling in December, and if the money is not refunded to my card, I will cancel that ticket and fly with another airline. VERY UNETHICAL Date of experience: August 7, 2023I am completely disappointed with this company, get out of them, everything happened to go and come back, total lack of respect for customers, I bought my flight precisely for the arrival time at my destination in Punta Cana which would be 10:30 am, this way I could make better use of my vacation days, however, my flight was scheduled to leave Boston at 6:35 am on 01/09/2023 and arrive in Punta Cana at 10:30 am, but JetBlue only said it was late, we waited a long time, until we boarded, we spent almost an hour on the plane before we got off again and waited a long time for another boarding, at the end of it all I only arrived at my destination, it was already past 6 pm, I lost an entire day of my vacation, day of my return which was 09/08/2023 from Punta Cana to Boston with a stop in Ny and arrival in Boston, such was my surprise when I arrived in Ny the flight that was to leave for Boston at 10:50 pm was cancelled, the staff giving vague answers, they said that our flight to Boston would only leave the next day at the same time, that if we wanted we would have to wait more than 24 hours and that JetBlue would not pay for the hotel, I saw many people indignant, without answers, with much insistence they put me on a flight at 3 am, to get to Boston, when I arrived in Boston my suitcase didn't come, after a lot of searching for information they said they would deliver it to my house, 2 days later, avoid this company, because if you have problems they are totally uneducated to solve problems, I hope I never have to fly with JetBlue Service Value Shipping Returns Quality Date of experience: September 11, 2023