I ordered online 2 pair of shoes and made payments through Klarna! Because the shoes was delivered but not to the correct home, they didn't want reimburse me my money or resend the shoes! Do not trust Journeys! Go personally to the store and buy the product! Don't do online purchases! The house they delivered was green and my house is blue! I paid them so it's not about the money! But I guess Journeys needs it more than me!I received my lemon ombre shoes extremely late and when I opened the box they were candy tie-dye and 2 right shoes. And then without warning, they refunded me my money, after stating the correct shoes were on there way. I received several updates about said shoes, that they would be arriving soon. This has been ongoing since January 18,2024. Customer Service just says sorry, have a great day. Probably the worst customer service experience I've experienced, they don't care, not that they should lose sleep over it, but offer something for the hassle you put me through. Just go to the store and buy them, save yourself the hassle. Products used:My son loves his Heelys, thankfully they were correct Service Value Shipping Returns QualityThis is absolutely the worst company in the world NEVER order shoes from them ever again unless you want to get your package in over a month! You will be on hold for over an hour just to ask a simple question their customer service people are very rude and unhelpful at the same time. Worse experience of my life with them. DO NOT ORDER! Please take my word you will regret it, you'll thank me later. THE WORSE COMPANY! Customer service doesn't even deserve a 1 they are a 0/5. Service Value Shipping Returns QualityAllison from Customer Service was great! She followed up with my concern and was very professional!Shoes didn't fit my son so I sent them back. It's been over a month since the shoes were delivered back to the company and I still haven't received a refund. Emailed customer service to be told the shoes were worn/damaged even though they were only TRIED ON. So I'll have to wait for a few more months I'm assuming to have my money put onto a gift card so I can be $#*!ed by this company again. I'll be surprised if they even send me the gift card