The company has such poor customer service I was scheduled for a delivery took the day off did not get the delivery called was told I would get a call back never did got a message saying it would be delivered the next day pick the next day off still no delivery two days off with no pay and when I complained they told me it's not their responsibilityThe business is run on the basic principle that once they ship a product, even if its the wrong one they will not correct it and bill you anyway. Months of lies about how they are going to return it no problem. We own and operate 7 cafes and will be opening 2 more soon. We ordered 79k of kitchen equipment last 9 months. You would be dealing with village idiots and liars. Hard pass on dealing with this company again. Products used:Kitchen equipment Service Value Shipping Returns QualityI wish I had read these reviews earlier. I ordered a replacement part for a Crown Verity grill. K-Tom sent the wrong part. I provided copies of the order and the filled order clearly showing they sent the wrong part. The company policy is that I must pay for return shipping and a $25 restocking fee. Unbelievable. Tip for consumers:Run Products used:none, they shipped the wrong product Service Value Shipping ReturnsThey charge a 25% restocking fee on a.m blender cup and make the consumer pay shipping. I can get paying shipping but RIP OFF COMPANY Tip for consumers:Don’t buy from this company. Totally unreasonable and poor customer service Products used:Blender cup Service Value Returns QualityAbsolutely shameful customer service. First time EVER leaving a negative review for any business and sadly this business needs to spend more time teaching staff members the importance of returning phone calls and email. I spent $4,000 on a hot dog roller, bun warmer and ancillary equipment in July. Sadly, the wrong item arrived. I've spent 3 months sending countless email and VM only to be finally told today that if I plugged it in, which I did then it will not be able to be returned and they will know because the tab will have been removed. Believe it or not, I was told that I should look to sell it close to where I live. Really? First time purchase and last time purchase. I'm a small start up cafe in Austin, TX and this is an absolute embarrassment to customer service and how to treat a customer. Think before you make a purchase from Katom. Products used:Restaurant products Service ReturnsI bought a tabletop, but it was delivered with flimsy cardboard packaging and had smashed sides. I reported the problem and they sent me another to replace the broken one. Meanwhile, I asked for instructions about the first, broken top, but I never received a reply to that. The second was delivered broken but I was able to refuse that one. I told then I would like a refund but now, two months later after being promised "the check's in the mail" several times I am left with nada. Products used:none Service Value Shipping Returns QualityIf I could give them a negative 5 I would. I Ordered a freezer and was sent a refrigerator. I should have checked the invoice before I opened up the cooler. When I opened it up I realized it was a cooler not a freezer. Tried to send It back. They said once you open it up you can not send it back. That is Katom's policy. Now I am stuck with a cooler I do not need. Products used:none Service Value Shipping Returns QualityThis company absolutely sucks. The freight specialist said the dent in the fridge wouldn't affect the use of it and only offered credit for it. And he was trying to close the case if I didn't answer fast enough on email even though he didn't email me back for days at one point. And the website drops the price of the item you buy and the company won't even do price adjustments and the freight specialist told me he didn't know what price drop I was talking about and did nothing to help me with it. And he doesn't even email that professionally. Such a negative experience with this company. Every step of the process just sucked. I would not buy through this company ever again. Products used:Fridge Service Value Shipping Returns QualityCompany uses 25% restocking fee to steal from it's customers. I'm a long time, repeat customer who planned to buy over a dozen commercial microwaves from Katom in 2023. Customer service reps fabricated a story that declined a delivery. I worked with Lyndsey Parrott and Hauna Whaley who seemed understanding, but stopped returning calls and emails. The experience has been completely unprofessional and shows them living up to the poor online reputation they rightfully deserve. The deals might be worth it short term, but stay away from this company and save time, money and a hassle in the long run. Service Value Shipping Returns QualityWhat on earth? Ordered one cheapo thing that I could not find anywhere else as a gift. Got sent to the fraud department, and I had to explain who this purchase was for? Baby, I have been buying things for decades. I should have told them it was none of their goddamn business, but I'm not quick enough. Can't believe they're such jerks to everyone!I purchased a commercial oven, plus a set of casters and other accessories, from Katom. They shipped the casters and other items immediately but told me there was a short delay with the oven. I had to continuously call them for updates regarding the ETA of the oven, because they would never provide updates. This went on for 1 YEAR, before they finally said they will never have the oven. So they suggested an alternative model which I settled for because I couldn't wait any longer. At that time they also assured me that the casters I originally bought would work with this new model. I was not actually able to install the casters for a few months after receiving the new oven, but turns out they did NOT fit this model. Customer service refused to exchange them for the right casters because it had been over 30 days. I wasn't even trying to return them, just exchange for another set that was the same cost. And they were unused in original packaging. So in the end, they lost a customer and thousands of dollars of future sales because they refused an exchange of $100 casters. As a business owner, I can't even imagine their reasoning and poor decision making.Thank goodness I did not follow the negative reviews on here. Ordered a 7200. 00 True freezer for my restaurant. Shipped fast within one day and arrived across the country in perfect condition. Zero issues. Nice job Katom. My experience was great. Tip for consumers:Don’t believe the negative reviews Products used:True 54” freezer Service Value Shipping QualityI ordered a $400 utensil sterilizer to store service spoons and spatulas between service and they sent me a cereal dispenser. The shipping dept argued with the sales person and refused to believe that they made a mistake. I sent countless pics of the box, shipping label and wrong product and it's been ore than 3 weeks and I still don't have a resolution or my part. This company SUCKS BALLS! I couldn't send my review unless I gave a rating but in my opinion and experience they don't deserve any rating but below 1The customer service here is horrible and stressful. Don't waste your time trying to be cheap because the products are cheaply made as well. Glasses so thin they'll break after the second use. Tip for consumers:Don’t Products used:None this is garbage Service Value Shipping Returns QualityI was a loyal customer for years and bought many large refrigerators for our businesses. I ordered a fridge that turned out to be the wrong type - my fault. I tried to return it, but they told me it had been discontinued by the manufacturer and that I can't return it. When I complained, they simply stated that it said in the terms that discontinued merchandise can't be returned - however, they never stated that it had been discontinued and quickly removed the ad from their pages. I have switched to Elite restaurant supply. Tip for consumers:They are just a drop shipper Service Value Shipping Returns QualityI purchased a Ice Machine. A MoTak Lunar-150 from KaTom $1,699.00. If your a Residential Shopper KaTom isn`t for you. I found out KaTom a third-party seller doesn`t require the equipment they sale to have warranties for their residential customers. Products used:Ice Machine! Service Value Shipping Returns QualityI ordered a single piece in late September. Still hadn't received it by January 1. When I tried to cancel the order in early January the only response I got (several days later) was that it had "already" shipped. When I called to reiterate that I had tried to cancel the order, the first customer service agent replied that she HAD SEEN that I had tried to cancel the order and even apologized for the mishap. Later reps denied there was any attempt to cancel the order prior to Jan. 10. What a SWINDLE! I don't want to give them even 1 star. Tip for consumers:They are Liars! Products used:cleaning supplies Service Value ShippingKT******* I've placed an order for supplies at beginning of June 2022 and still haven't received anything yet. I've called and talked to Katelynn and Barbara Ext. 3147 several times and they promised to call back but never did. Barbara promised to either call back or email me back for solution but never did. Katom is a dishonest company to do business with because they allowed their employees to scam others for money by pretending to be a supplier but in reality it's just a big SCAMMER.Ordered a simple faucet aerator. It came in the wrong color. They want to charge me a restocking fee and have me pay for shipping to return it. They claim it's not their fault since it is a manufacturer error even though I bought it through Katom and not the mfg.KaTom abruptly canceled the majority of items in my order, then charged me $38 shipping to ship the remaining $17 worth of items. They did not give an opportunity to cancel my order, and they haven't refunded the excess shipping charges for unshipped items. I won't do business with them again. Service Value Shipping QualityOrdered some risers. The website advertises a beautiful grained wood. I received yellow wood. No where close to what was advertised. I called and they said that the small words under the picture says "Image may not depict product color, inclusions or accessories." Now im stuck with these ugly risers, or I could pay a 25% restocking fee to return what was falsely advertised. All of the images on their website share the same disclosure "Image may not depict product color, inclusions or accessories." be aware! Tip for consumers:Dont use them unless you want to risk not getting what they have pictured. They will charge a 25% restocking fee to return order. All products on this website have this disclaimer "Image may not depict product color, inclusions or accessories." Products used:Cal-Mil 166-11-99 Rectangular Display Riser - 20 1/2"L x 7"W x 11"H, Reclaimed Wood Service Value Shipping Returns QualityIf you're not familiar with these glasses; white wine lovers must check them out! I ordered a set of (8), and two arrived shattered. I called customer service and they assured me replacements would be shipped out right away. The factory inadvertently shipped me another box of (8) and when I called to let them know, my customer service person Kaitlyn Holloway assisted me immediately. Rather than ask me to ship the additional (6) glasses back, Kaitlyn told me to just keep all (8). This is what I call first class customer service! Mark Dallas Products used:Wine glasses Service Value Shipping Returns QualityDO NOT DO BUSINESS WITH KATOM. I ordered and received a Waring Vacuum Sealer. The unit was well packaged and there was no damage in shipping. It was completely defective and does not work (seals are bad). Waring has discontinued production or this unit due to manufacturing/part problems. I guess Katom sells what is in stock anyway. Katom said they require a $25 restocking fee and that I pay the postage (on a $60 unit) and they would ‘consider' refunding the remaining balance!. Tip for consumers:We all order products over the internet - and most of the time we are satisfied. We do, also, run into companies the are disreputable. Site like these are indispensable for spreading the word. Use it! Products used:None Service Value Shipping Returns