A letter to the KLM executive committee; Dear all, I am writing to you because I am exasperated. First, I bought an international multicity ticket that KLM never reserved, although the money was deducted. (KLM finally reimbursed me for the first flight and the price difference). I had to book a new flight with different travel dates, which caused me to lose my prepaid hotel fees for the first night in both Amsterdam and Paris. Both hotels were not inexpensive. My two bags were missing when I arrived in Amsterdam on January 2,2023. Today it is nine days later, and they are still missing. Four agents told me different stories about one bag being in Amsterdam and Nairobi simultaneously since January 5th. Leaving Amsterdam, I paid to upgrade to business class, and when I boarded, I was told I was downgraded because it was oversold; then told the seat in business class was broken. They finally offered the broken seat to me, and I took it. It could not be adjusted at all electronically and had to be physically moved by a strong flight attendant to sit up or lie down. I am in Kigali, Rwanda, and KLM has not contacted me once to update me on my bags. I call every day and get an agent who cannot help. Because I have not been able to resolve these problems, I have filed a complaint with the Better Business Bureau and the Department of Transportation in the USA. I don't know what else to do next except legal remedies, which I hope will not be necessary. I will send a copy of the complaint and supporting documents if requested. Sincerely, Kimberly Cavender Tip for consumers:Don't check your bags with KLM. Don't expect service if there is a problem. Don't assume you have a reservation just because you have a code and they took your money. Products used:flights and seat upgrades Service ValueGreat flight company, last flight to Singapore booked straight throughout their website. Before the trip, they took a group of misbehaving travels from the trip 30 people were not allow to go on the flight. This shows really responsible behavior to other passengers. Well done.If a flight is canceled, make sure you use your credit and fly before the the year deadline. A few days made the difference and we lost ours.I booked a flight to India through CheapOair("Cheapo") on 1/5/20. CheapOair booking number is ******* and airline confirmation is L*******. Flight 6034(KLM) was from Detroit Wayne, Michigan on 5/28/20 to New Delhi IGI, India. Return was from flight 878(KLM) from Mumbai, India on 6/13/20 to Detroit Wayne, Michigan. I paid Cheapo a total of $1,086.46 for this roundtrip. My flight was cancelled due to COVID19 and as soon as I found out in March 2020, I called Cheapo and KLM to inquire about the next steps and to obtain a refund. I have called Cheapo since March 2020 to obtain a refund as my flight was cancelled. After four months, I received a refund from Cheapo in late July 2020 but only for $660.51. I called KLM again and they confirmed that I should receive a full refund as my flight was cancelled. I called Cheapo about two weeks ago and their reply was that KLM did not update my ticket's flight status to cancelled, therefore I did not receive a full refund of $960.51 and was penalized $300. My father booked this same round-trip and we paid separately. He promptly received a full refund of $960.51 after calling Cheap only twice or so. They are treating their customers unequally and this is very wrong. Both KLM and Cheapo have given me the runaround. I spoke to Cheapo on 8/2/20 to ask for an update. They told me that KLM only sent them $660.51 instead of a full refund amount and I was penalized for $300 for an unknown reason. However, KLM told me they sent the full refund amount of $960.51 to Cheapo. Please, please help me obtain the remaining $300 of the refund that is owed to me due to the flight being cancelled. I have traveled with Delta, a KLM partner, for years so I did not expect this disregard for their customers. Please just give me the money I am owed so I can move on.We traveled 28 jan 2018 from washington to amsterdam. When we wanted to use the baby stroller couple of days later we noticed the strollers mechanisme was broken during shipment. We filled a complaint (2 times and 1 phone call) Today 13 feb 2018, still not ONE reaction. KLM service was really good before but nowadays its so bad. No we are already 2 weeks without a baby stroller. Dont fly with KLM when you use a baby stroller. This is the second time this happened, first time we did not file a complaint because it could happen to anyone.I took an option to purchase ticket later. I wanted to book it 5 days before expire and followed link on email. The system failed and said to call KLM at a usa toll free- tried on 3 occasion and waited 20 minutes each time- finally got a KLM delta agent said i have to call Europe to complete the reservation- when i asked him what the number is i should call and why i have to call europe at my expense---he transferred me to the group desk. He was trying to get rid of me. VERY BAD SERVICE FROM DELTA THAT IS REPRESENTING KLM. Does Delta really train their staff to be so unhelpful? And is this what KLM is buying? This is not for me. Sorry.