Hi, Its very bad experience with purchasing. I have bought 2 pairs of shoes the same size and on of them was too small. I had a return it, but company did not offer prepaid label, so I had to pay muly own money for this return. Refund will be issued only during next 30 days (company will use my money for business purposes for this time). Customer service is pretty bad and can't get any help from them spending almost 1 hour in the chat. I would definitely recommend not doing any purchases here, they don't care about customers. Service Value Shipping Returns QualityDelivered DAMAGED - glass candle sent in a plastic shipping bag wrapped in bubble wrap! What brain thought that was going to survive! NOW I have to return - either drive 45 miles to nearest Kohls or send back and pay the cost of return -- when it WAS NOT my fault! There is a reason I haven't shopped Kohls much lately! I've been a Kohl's customer since 1970s - YOUR service SUCKS & has gone downhill! Tip for consumers:IF the product is defective and ordered onlne - the product should be returnable with free shipping.... by the sames means it was rec'd I order online for delivery because my nearest Kohls is 45miles away!! Products used:Free returns in store - MUST pay for returns mailed back! EVEN when the item is damaged and/or their ERRORCame into store to purchase items for my wife and was accosted by three police officers telling me lost prevention assumed I was going to steal was questioned and told not to steal very embarrassed and disturbed by the incident. Sad to see you can't go purchase items for your loved ones. Sad to see we as a people still get profiled for no apparent reason. Due to the incident I will never spend another hard earned dollar of mine with this establishment.I am not a frequent brick-and-mortar/large chain shopper; but, every time I have had the occassion to shop or pick-up something at our local Kohl's, it has been a top-notch experience. The employees are knowlegeable, going as far as asking if you need assistance when you are just walking down the aisles. The longest I've waited in a line for pick-up was maybe 10 minutes, even during Christmas. Five stars for the wonderful staff at "our" store - it is great to encounter employees that care about their jobs/customers these days! Online is a different experience (of course it is, I know!). You do have to watch for what is claimed to be "sale prices" - I've noticed that the prices are often jacked up for "sales". I have had items, particularly around Christmas, that even though seem to be instock are not after ordering. Do NOT expect fast shipment. They do not have the infrastructure of places like WalMart and Amazon. For our area, they utilize UPS SmartPost frequently. So, it travels though the UPS network, then into the USPS. Packaging is always great to withstand the extended time travel, though - typically boxed vs. envelopes.I did an online purchase of $210 but the online receipt I received shows the price as $0.00, which is ridiculous enough. However, even more ridiculous thing is when I called their customer center for issuing me corrected receipt, they said it is not possible. I don't understand how come you operate a business if you can't produce a receipt correctly which is the very basic part of trade! The customer support people talk like robots, awful experience! Tip for consumers:Their online system is awful! ServiceOn Dec 13,2023 a hacker hacked my kohls account and placed an order for 2 google nest cameras. I called within a few hours of the order because it was placed while I was at work and unable to be on my phone so I did not see the order right away. They said they could not cancel the order because it was being processed even though the order had not left the facility yet. I was also informed that it would take up to 60 days for the investigation complete. Kohl's handling of customer problems and account information is seriously lacking. They do not protect their customer's information in a proper manner. They need to add two-factor authentication and requests for changing personal information should have a fail safe. I am extremely angry over the situation and will be closing my account with Koh's once this fiasco is over. Products used:Nothing - I was hacked Service Value Shipping Returns QualityThe store manager in El Paso has a huge neck tattoo, red strawberry hair and she is painted out of control. No professional standards at all. Kohls do better! Service Value QualityI'm a loyal Kohl's customer. Had a problem today both of my packages were marked as delivered but never found them. I went through several representatives and a supervisor for the only solution that would be dispute one of my transactions and for the other item wait for a refund that can take up thirty days! I'm cancelling my Kohl's credit card and everything today. I won't be purchasing anything from Kohl's again. Poor customer service and etc. Service Value Shipping Returns QualityI'm in elderly woman and I work 6 days a week to make ends meet. I bought a dress and when I watched it it came out of the dryer with a little white balls all over the dress. I made a complaint about this dress that I purchased. Kohl's gave me $35 in an email for the flawed dress. Little did I know the gift certificate was good for less than a week. I tried to make an order online for a pair of shoes and the money was no good. Thank you calls for pretending to care.whenever I make purchases on my Kohl's card I get charged a late fee. Reason? Kohl's says there's something wrong with my bank account. Right! I believe they do this to their customers because 30 something dollars late fee adds up because Kohl's probably has tons of Kohl's charge card members...