Many years I buy my supplements and vitamins, from USA shipping worldwide. They have such a big range of choices... I love it. Very professional and nice! Tip for consumers:enjoy Products used:a lot since many years, vitamins, supplements... Service Value Shipping Returns QualityI am an expat in Riyadh, Saudi Arabia. Last February 2023 I ordered some supplements door-to-door from Lucky Vitamins. I got a tracking No. Which never worked. After 2 months I wrote to them and was surprised to hear that the shipment arrived in Riyadh on 1st March, the courier slept on it, then sent it back to the US. I was never notified, and would still be waiting had i not contacted them. They said they will refund me, less 25% for "restocking fee", in spite of the whole fiasco being the courier's mistake and me having wasted 2 months waiting and then emailing their Customer Service. I am still waiting for my refund. I would never recommend this Company to anyone. Products used:health supplements Service Value Shipping Returns QualityAfter ordering online there is no confirmation shown, and no confirmation email until much later. Web pages load very slowly. The "Contact Us" link on their website only gives a mailing address. Employees say they don't think there is any problem. Tip for consumers:Order from someone else. Products used:Lily’s products Service Value ShippingI found lucky vitamin through a friend and have ordered a couple of times but often find myself deciding it's easier and just as inexpensive to just pick standard staples up. I like good values and often shop when I get a discount code but inevitably, it is not in the too short timeframe of three days and the code expires. Then I call customer service, let them do the order all over (because they can't see my cart) and then I get discount. Too cumbersome compared to most every other online shopping experience. Why is three days the magic number? People travel, they aren't out of products etc. Give me some time to get the discount and shop at MY convenience and I will take the time to browse all your interesting products and likely buy more. This review process annoying as well... I can't seem to post without registering for site jabber? I care enough about lucky vitamin to do it, but don't think I should be forced to for my review to post. Will unsubsribe immediatelyI have been a customer for years and love to order from them however for over a year they have had a terrible back order issue. The bad thing is there is no way online to cancel a back order. You must call customer service to cancel a back order and good luck getting through to them. They will leave it on back order and most of the time they will finally cancel it themselves.I have been ordering from Lucky Vitamin for years. They always provide high quality products and equally high quality and helpful support personnel. My reward voucher expired and they were able to reinstate it for me.I searched several other website for the same product and all others were out of stock, grossly overpriced or shipping was expensive. Only here did I find the product I was looking for at a good price and fair deal. Tip for consumers:Get a promo code to add to your discount Products used:Dragon fruit chips Service Value Shipping QualityLuckyvitamin is a very great website to order your high quality supplements and get good discounts and hassle free delivery from them at a minimal cost Products used:Berberine I use Service Value Shipping Returns QualityTaste great and good value! Plant Fusion is great! The vanilla is by far the best tasting one. Thanks Lucky Vitamin!I enjoy the competitive prices and the variety of products available. I have been ordering for a few years now and I love it. The Auto Ship is also a great idea so you don't have to remember to order. The only problem is the shipping process and the time it takes to receive your order. Not too pleased with this aspect of the website.I love ordering from lucky vitamin because they offer bulk prices, fast & free shipping and carry many of the high ticket products I use in my business for a much lesser price. So happy they now ship to Canada and it gets to me just as fast as other Canadian companies I also shop with. Products used:Lily's chocolate chips & coconut aminos soy sauce Service Value Shipping QualityItem was on back order so took awhile to get it, then when I received it, the item was leaking in the box, sticker attached to bottle was oily couldn't see what it was and papers inside the box under the bottle were full of oil as well. Over all I'm glad I was able to recieve and still have a little more than half the bottle left and my money didnt go to wasteWebsite is very slow, need to improve on the response time and speed to ensure a more pleasant online buying experience. Packaging also needs improvement, especially when shipping liquids, shampoos, etc. Attention and care in packaging will help prevent inconvenience for both parties. Other than that, pricing and variety of product offerings are still very good at Lucky Vitamin and I order my supplements online almost every month!They shipped an order to the wrong address, and refused to try to do anything helpful about it. They acknowledged that it was possible for them to contact the courier and re-route, but insisted that they would charge me any re-routing fee they incurred for correcting their own error. They sell the same products as 100 other sites and stores, often at exactly the same prices... It's not worth giving your business to a vendor that tries to squeeze a few extra bucks at their customers' expense. Service Value Shipping ReturnsI just tried to check out with PayPal and it said with some of my purchase (I did not use auto ship) I couldn't use it. I hate paying any other way. I've had too many issues with it. I usually have an easier time checking out but it wouldn't let me use PayPal for some dumb reason. Not happy with that but ordered any way. I also wish they had better deals-10% off if you spend $100? Not that great of a deal, at least give 10% off for smaller amounts, people would buy more-I know I would.Luckyvitamin is an excellent website, but it lacks one feature that allows it to compete with other sites in the same industry, such as iHerb: a mobile application for Android and iOS. Service Value Shipping Returns QualityThe US post office ships in three days. Fed X takes seven days. Fed X usually charges more, too. That's a long time, particularly when your order has been on back-order for several weeks?Original order total was just over $100, with $97 of that amount going towards 2 boxes of a backordered supplement. I was very surprised their system didn't ask if I was willing to wait the expected 7-10 days to allow everything to ship in one box. Customer could be offered a small discount as a 'thank you' for saving wasted shipping costs/boxes. When their system notified me that my $3 bar of soap would get shipped across the country by itself, I went online to request the order be held so it could ship everything together. When that was refused, I asked for the order to be cancelled. That request was also refused and a $3 bar of soap shipped... yikes. You don't need futuristic AI to figure this out, just a simple if/then statement that kicks-in when a majority of the order total involves 1-2 backordered items. I gave LV a rating of more than 1 star for at least finally agreeing to cancel the backordered items once the arrival timeline extended to 30+ days. Please upgrade your system to allow a customer to cancel an order that hasn't processed (i. E. items haven't been pulled / boxed). Reminding me I can always mail something back at my expense, when there was plenty of time to cancel, is not impressive.I tried placing another order and again I had trouble. My order was there and when I went to place it the order was gone. I was so frustrated I gave up and planned on calling the next day. But on The next day I get a message saying my order was being processed! I also wanted to use a coupon which I was told by a rep., I couldn't use coupons due to auto ship. I placed a new order and used my coupons!First time to the Lucky Vitamin Website and when I finished a search on their site and placed an order, I was highly gratified at the simplicity! Thankful for fair pricing as well. Products used:NOW Super Enzymes Service ValueI mainly use Lucky Vitamin to find products that I can't find in other stores in my area. I like to shop for the best unit price; so, I like the way that Lucky Vitamin shows pricing. I can see what the advantages are to buying multiples of the same item. Because I often buy more than I need, I don't usually fret about the amount of time that back-ordered items take to ship, but they sometimes take a long while: That turnaround time could be better. And I noticed that a few of the products that I was looking for were not on the Web site this time, even though other items from the company are still featured, and I probably could find those items at another store.(I was looking for Everyone's Unscented Body Lotion and the corresponding soap.) I think that the rewards for having an account are pretty slow to pay off; so, that could be better, too. I think that if Lucky Vitamin included small samples of product, especially product similar to what the customer purchased, in the shipped orders, this might improve the customer's experience, especially since the service seems to be geared towards educating customers, which is another feature of the Web site that I appreciate. All in all, I had a good shopping experience, but I had to give up on a few of the items that I was originally looking for, and some improvements could be made.I have been using luckyvitamin.com for over a year, and have been very happy with the pricing, service and information provided at the site. Also, LuckyVitamin has a nutritionist who will work with you to make sure you are using the most beneficial vitamins and minerals for your health needs, and will answer any questions. They have great deals and sales on various products as well. Products used:Vitamins, supplements, food, skin care, soap Service Value Shipping QualityI am ordering a number of products for the second time. I am so impressed with their prices, options and availability. Highly recommend! Value Shipping QualityWe´ve been waiting for 10 weeks for our order. Bad custumer service! No money back and alwaiy the same anwsers!It takes me over an hour to place an order that should take 15 minutes. You cannot change quantities in the cart. I had to delete product and go find it and add it again. This is just ridiculous. Cart takes 3 minutes to update if you can change quantity. I dread ordering from Lucky Vitamin. Takes forever to get orders delivered. Other companies take 1-3 days. Something is always on backorder.