I tried a perfume Wonderlust at a store and I told my husband that I like and he got it for me. However, perfume is not even close to the one I smell at a store. When I went to the store to return it that wasn't possible bc I open it, I had a receipt and nothing. They can't do anything, why. So dissapointing.$140 for aomwting that is not last 20 minutes. Tip for consumers:So dissapointed in quality. Date of experience: January 19, 2025I was shocked to learn my 1+ year old handbag did not have warranty and was told I had to get it repaired on my own. Only problem was no one could fix it saying the zippers they use are junk and would/could not repair it Told me I had to get the repair done through Michael Korrs….except customer service said they had no body doing repairs So basically I have a perfectly fine $400 handbag with a broken zipper. Shame on you…Michael Korrs. Buy your bags at lululemon. They offer a lifetime warranty. Hard to believe Michael Korrs is still in business with such poor service Products used:Handbag Service Value Returns Quality Date of experience: December 12, 2024The worst customer service I have experienced in a very long time. I ordered a pocket book with a red stripe. It was on the website as a red stripe, went into the cart as a red stripe, and I received a confirmation email with a red stripe. When I received it it had a blue stripe. I called and was told I would have to sent it back, get reimbursed and then order it again- but not at the sale price I ordered it at. I asked to speak to a manager and was disconnected. I called back and was told they would not transfer me to a manager- but one would call me back (yet they did not have my phone number), but once I got my refund they would make sure to help me out if I called their extension... what a surprise they don't have extensions they answer. I emailed customer service and was told I need to send a PDF (because they did not understand a red stripe)... 9 emails later, they said the item number was wrong, that I should have reviewed the item number. Who does this, as a customer that is my job to check their item numbers?! While everyone kept apologizing, not one person offered to fix the situation. I never received a call back from a manager. I will never shop here again and will make sure to spread the word. Service Value Shipping Returns Quality Date of experience: November 18, 2024I will never buy another Michael Kors product! Wanna know why? I bought this super cute bag (this is a picture of the backside of the purse) and within a month it started shedding the calf hair, after two months of use it looked like this. Michael Kors' response to my warranty claim...this is not a manufacturing defect therefore we will not exchange or reimburse you for the purchase of this bag. I'm done with them. What a waste of money! Oh...and I'm out the $20 in postage it cost me to return the bag to them! Products used:Purse Service Value Returns Quality Date of experience: March 4, 2024Website should remove items that are not available for purchases instead of making customers go through the whole purchasing process, and then get an email stating the order has been cancelled as the item is not available. Also, I called customer service and I felt very ignored by the customer sales representative. Very disappointing shopping experience. Tip for consumers:no Products used:bag Service Value Date of experience: November 8, 2023I'm very gentle with glasses, may I start. I was cleaning my prescription glasses, when not only did the lens pop out of place, but the frame broke! I was using pressure lighter than I normally use because I dont use this brand (I usually go for Ray bans). Its impossible to get the lens back in place, and the frame will not melt enough to become sticky! I can live with it but this should not happen with glasses that cost more than $200CAD Products used:Glasses Value Quality Date of experience: November 7, 2023I had a terrible customer service experience shopping with Michael Kors online. Customer service was not willing to help with an address change. Despite several calls it wasn't done but I was told it was done and I should collect my package from UPS. UPS did not give me the package and it was delivered incorrectly. I reached out for a resolution Via phone several times wrote to them three emails, but no one was ready to listen. Never in my entire life have I received such a treatment from a vendor especially after shopping for over $1000. Every cry went unheard. Do not wish to support this brand anymore for this derogatory treatment. Value Shipping Returns Quality Date of experience: March 4, 2024Just god shoes one one the it's a demo one the already used and damaged, big, scratch on it! I really disappointed. And the bottom of shoes is completely dirty. I dont know what's their thinking! It is disrespectful to the customer Service Value Shipping Quality Date of experience: March 6, 2024I was trying to order some boots put them in my cart to buy online when it time to pay it's not in stock why not have that out of stock when u pick your size so then you got to go back pick another pair of shoes hoping they ant out of stock please watch that Products used:None out of stock on slot of there boots Service Value Shipping Returns Quality Date of experience: December 8, 2023I had ordered two phone size crossbody purses for gifts! Unfortunately, only received one but was charged twice. I called customer service and WOW...could not had been worst but verified it was never shipped, wasn't alerted, but was charged, no customer satisfaction offered, and no explanation of why they took my money without shipping the item!. Will not buy another item...with a closet full of shoes and purse by Micheal Kors