Coupon > All Stores > Myprotein中國 Coupon > Myprotein中國

  • Site Name:Myprotein中國
  • Site Url:http://www.myprotein.cn
  • Coupon use:How to use Myprotein中國 coupon
  • Myprotein中國 Shipping: Myprotein中國 shipping
  • Description:Myprotein 是英國知名電子商務集團 The Hut Group 旗下的歐洲著名運動營養品牌,是專業運動營養品的生產商和銷售商,專門經營運動營養補劑和健康護理產品,主要產品包括蛋白粉、乳清蛋白、維生素、氨基酸、魚油、微量元素補劑、能量補充品、膳食補充劑和健身配件等,Myprotein CN可直郵,並接受銀聯,財付通,支付寶支付。
  • Myprotein中國 Review

    The worst customer service I have experienced. I was a customer for many years and had spent £300 within 3 weeks with them. They had sent the wrong product to me (the correct sticker but the wrong product). Despite my efforts to rectify the situation by returning the item, I received no assistance after months of chasing them. It seems whoever is responsible for customer service doesn't care about losing high-paying customers. Service Value Shipping Returns Quality
    This is a review update improving from 1star to 3stars now. My previous review within quotation marks shows how I didn't get the package. Now, I finally received it. "The courier they use in the USA is unknown and they do not provide tracking until it crosses the USA- Canada border where then Purolator takes over the delivery. Placed an order which showed up as dispatched on the same day. But now I've been waiting for the delivery for almost 3 weeks. It has been an additional week since the last day of the estimated delivery days. And My Protein does not know where the packages are and what happens to them when enquired. One customer representative responded to me to wait 3-5 working days JUST to get a response from their courier when the package was supposed to be delivered by then! And when I reach back to know where my package is, their response is that they have not heard from the courier yet!" Yes, the courier was terrible. And, I contacted customer service back to back inquiring about the package. Anyhow, customer service responded each time even though responses from some customer service agents are not helpful at all. 3 stars for the availability of customer service, showing up that at least the company is still there and because I finally received the full package safely. The customer service must be having a tough time due to the courier service. Thus, they do deserve stars. Tip for consumers:Be cautious about delivery times Service Value
    I ordered two 5.5 lb bags of their protein in different flavors. Both made me sick to my stomach - I'm not sure if there was an issue in shipping where they overheated or if it's just a terrible product. I've tried no less than 20 protein companies/ powders over the years and this is the only one I've ever had a reaction to like this. I'm not lactose intolerant or anything. Dealing with their customer service has been infuriating. They literally keep asking me for a batch number, which I'll send, then the next message they ask me for an order number, which I'll send, then they'll ask for the batch number and flavors and expiration dates, and there's been more than a dozen emails over two weeks where they keep asking for some detail, usually one I've already provided. I've taken full pictures of both products and given every bit of information you could fathom. They're purposefully trying to wear me out/frustrate me until I stop replying all together. I wish a plague on this company and the families that work there. Tip for consumers:Worst company ever Products used:5.5 lb fruity cereal protein 5.5 lb chocolate smooth protein Service Value Shipping Returns Quality
    The nutritional information advertised on their website significantly deviates from what is printed on the actual product packaging. This discrepancy seems intentional, painting a more positive image of the product with lower protein, double the fat, and higher carbs per serving. Despite reaching out to bring attention to these discrepancies, MYPROTEIN has not taken any corrective action, leaving me inclined to believe these misleading practices may be deliberate. Moreover, the promised ease of returns and refunds, as stated on their website, appears to be impractical and challenging in reality, contradicting their customer-centric claims. Products used:Impact Whey Protein Service Value Shipping Returns Quality
    Just hope you don't have any issues with your order. I received a product that was past its best before and also unsealed (a tub of protein powder, in which the seal had opened and contents and spilled out/congealed around the lid). It took me almost a week to get a refund, after the company demanded erroneous details about the product, which I am certain they would have access to. I've come to the conclusion that the constant back-and-fourth to grant a simple refund is designed in a way to exhaust the customer so that the request for a refund is surrendered. I would think twice before ordering from this company. Service Value Shipping Returns Quality
    First, upon receiving my order I noticed immediately the bad quality of the clothing. So I returned them, which I had to pay myself. It was rather expensive to return them, but seeing the bad quality I decided to pay for it anyway. Now, more than 2 months later still no refund because they said they could not find the package when I contacted them. So, I had to show my proof of return/tracking/shipment, which I did multiple times. And it clearly shows that it had been delivered. But still no refund. Then finally, after sending lots of messages, they said they found the package and I will get the refund. However, I contacted them again when this did not happen, and then they said they didn't receive the package, and the refund was rejected. Do not buy from this company! And beware of the positive reviews. I suspect they write their own reviews. My review of my bad experience with them has never been posted on their website. Yet, one day after I saw three reviews with 5 stars. So they are also untrustworthy as they try to deceive people. Again, do not buy. All you get is bad quality, bad customer service, and no refund if you return your order. Tip for consumers:That they are deceitful and untrustworthy. Products used:None Service Value Shipping Returns Quality
    Myprotein.ch pretends to be a Swiss website offering their products on our national market with "free deliveries" and prices in CHF and compete against swiss vendors selling their products. It's only after the purchase or when you dig through the FAQ on their homepage that you find out that you have to pay substantial import taxes on their products. Apart from it being an ecological disaster (why should I get food shipped halfway across the continent?), this is misleading the customer on prices. Tip for consumers:Be aware of import tolls Service Value Shipping Quality
    The quality of their products isn't bad and they seem to always have a sale going on which is nice, but when A) my Order couldn't be delivered due reasons still unknown to me and B) won't refund me the full amount even though the issue was 100% on their end, it completely ruined the experience for me. I will not waste my money here anymore. Service Value Shipping Returns Quality
    The most disgusting fraudulent company. 90% of the products on their website are not available and there is a high probability that they do not exist at all. You are attracted by a large assortment, large discounts and gifts, only for you to pay for the order, after payment for you will be immediately forgotten. Before buying, you will be promised delivery within 2-8 days, in fact, in ten days the order has not even been confirmed yet. During this time on the site and, accordingly, in the warehouse, half of the positions are no longer available, no one will say the terms of the new arrival. This is provided that you can subscribe to them via a hidden email. Reading the reviews about this company, I'm not sure that after a long hassle I will be able to get my money back. When I started reading reviews about this company, I was shocked - how does it still work and why is there no charges brought against its management? Why does she deceive people for such a long time? Don't trust this company in any way, don't even look in its direction. This will save you your nerves, health, time and money. Service Value Shipping Returns Quality
    I ordered protein shakes and diet supplements, and they are good quality. The items arrived well on time but I don't think I can buy from there again due to the fact that the shipping cost is way too pricey and I can't afford that every time. Would have to find another health supplement website with a lower shipping cost
    8 weeks after ordering I still haven't received my items. First they told me Evri had lost the item, and they would organise a replacement, but then quickly changed their story, saying Evri has delivered the item, but are unable to provide any proof of delivery - no picture or signature. I assure you nothing was delivered. Plus Evri are notorious for being incompetent. MyProtein are uninterested in finding a solution, and will only repeat the same response: 'Our courier says the item was delivered', and when I ask for proof I get fobbed off. I suspect my £70 is down the drain.
    One of the most pathetic shipping services I have ever seen. I got my order delivered 20 days late, and when I wanted to return it, they promised me a free return, but then when the product was received, they said no, and I had to pay for the return. Service Value Shipping Returns Quality
    Not our first order with them. Everything is fine as long as you are happy with the order, and everything is found. The problem starts when you need the customer service: a routine answer, like a robot, without a real attempt to solve the problem. I wanted to cancel an order less than 20 minutes after the execution, during a conversation in the chat (due to the inefficiency, it took about half an hour and increased the frustration) I also sent a message. It was said that the order could not be canceled because it had already started. For two days I sent more requests and asked them to pass it on to the service manager. After they transferred it to the service manager, it took 3 days for him to answer, saying that until 3 days ago it was still possible to cancel the order, but now it is no longer possible. "Please accept my sincere apologies." I would like to receive a full refund for an order that I am not interested in and I was notified of this less than 20 minutes from the moment of payment. In my opinion, it is a mistake to order food additives from a company that does not take responsibility for mistakes it has made. Tip for consumers:It is written that the refund is full, but to get it, you have to send the items back ( it takes time and shhiping). Only after it will be back it will take 10 days to get a refound. Products used:Protein powder Service Value Shipping Returns Quality
    I recieved an email saying an order was placed with them for over $100. I never placed an order with them. I contacted them to cancel the order not even 10 minutes after it said it was placed and they said it has already began to be shipped they cannot cancel it. Interesting. Cause it's impossible to pack an order print the label pack and ship it to the post office in 10 minutes. Whatever. I leave a 1 star review for their poor customer service. (P.s. It gets way worse!) They respond back saying they've started the process for return, as soon as I receive the package, attach the return label and shipping label and send it back to receive a refund. I had to pay for the shipping also. I send it back. Usps says it's delivered, the next day I get an email from myprotein saying they received the returned order. It says it takes 5 days to get your refund and if after 10 days to contact them (contacting them is near impossible and every response seems scripted/auto generated) it had been more than 10 days so I contact them. They state they never received my items. I tell them you did I have tracking that proves you did AND an email FROM THEM SAYING THEY DID! I attach all the proof. They respond asking to please provide proof. I respond back saying I did I will attach it again, SEE ATTACHMENT. They respond saying they were unable to process refund through original payment method, could I provide them with my paypal to receive the refund. I give them my paypal. Then they say they need to investigate this further and are moving it to their payments team. They are waiting to hear from them and when they do they will contact me. Are you kidding me? They're a scam! They just want your money! And will come up with every excuse in the book to avoid giving you your money back even after getting their crap items back and hope you give up! I'm not a quitter especially over my hard earned money. I'm not rich or a scammer like they are. Summary: 1st they can't cancel because it's already shipped, (when it didn't ship till days later.) 2nd they can't give refund because they never received my package (when they already said they did.) 3rd I let them know they recieved it they said so and I have proof (and I provide the proof) 4th they ask for proof I provide it AGAIN 5th they say they can't pay me via original method can i provide my paypal. 6th I provide paypal and they say they need to investigate it. And will get back to me. Notice a pattern? They will always have an excuse and do anything to avoid actually helping you. Avoid this company like the plague. Still no refund by the way.
    Engaging with Myprotein's customer service is an exercise in futility, like conversing with a parrot programmed to spew unhelpful, pre-drafted responses. A glaring error in their system, the baffling absence of the United States from their country list, stonewalled my attempts to correct my address, leading to a ludicrous farce of delivery misdirection. Despite FedEx's tracking data irrefutably showing my order winding up in the wrong city, Myprotein's customer service stubbornly clung to a carousel of redundant questions and requests for already-provided forms. The end result? A dance of frustration and wasted time that transforms buying directly from Myprotein into an agonizing ordeal of Kafkaesque proportions that I would not wish on my worst enemy.
    I ordered the BBQ and they weren't bad so when they came up on sale again I ordered two BBQ and two Salt & Vinegar. The latter was so gross! Inedible, actually! When I tried to put a review on their site it kept telling me 'page not found' like maybe they do that for 1-star reviews! I sent a message to customer service about returning the unopened box so we'll see what happens. I'll never buy anything from there ever again. I tried to feed the opened bag to the seagulls and even they weren't interested. Value Shipping Quality
    I was so happy with the customer service I sought out a review site to leave a review and I'm personally shocked at the negatives. I live in a small town with no usps service, so i have a po box. Myprotein uses a delivery service which goes to the door and I messed up using my po box as the address. Package was of course sent back. As soon as i contacted them, they had another package out that went right to my box. Not only do I love their products (literally the best non-creamy protein out there) but I am super happy with how they handed my problem! Service Value Shipping Returns Quality
    Since I moved to Ireland, I have been using Myprotein for a while. Their cashew butter and soy protein is incredible, the most delicious I have ever tried and the prices are solid. One thing: they use Yodel - a really unreliable delivery company. For my last 6 orders, 3 have been late, 2 have had items missing. Tip for consumers:Look on Quidco for a further discount code. Service Value Shipping Returns Quality
    Really bad customer service, they take ages to reply and I couldn't find a live support agent in Greek language (found one in the Irish site). I wanted to cancel my order and receive a refund just 10 hours after ordering, and their system couldn't let me because "some products were shipped"(no product is shipped even now). Customer service said they couldn't access my account and that there was a technical problem with their system (agent was polite though). They simply delay you as much as possible if you want a refund. Will not use, just stay away. Update: And yes, as other members noted here, if you try to cancel your overpriced order they try to ship it as soon as possible. I chose the slow shipping but 10 minutes after this review I got an email that my order is shipped. Now I'm afraid to return the product when I get it as a lot o reviews here state that they don't refund for weeks even months. Terrible terrible service. Update 2: In the message that the company agent sent me he offers the return policy of this company. Meaning that I will have to ship the product back, then wait to arrive, then wait 14 days to get my refund. But as many others here noted, they may take even months or they may never refund you, so it's a gamble. Don't trust them. Tip for consumers:Stay away Products used:None

    Comment