NameSilo has demonstrated complete incompetence in handling complaints about phishing sites. I have repeatedly contacted their support team with clear evidence of fraudulent activity involving the following domains: Phishing Report: #******* [orbiita.biz] Phishing Report: #******* [orbiita.biz] Phishing Report: #******* [orbiita.biz] Phishing Report: #******* [orbiita.biz] Phishing Report: #******* [orbiita.biz] Initially, they blocked the domain orbiita.biz under ticket #*******, but shortly after, they unblocked it without any explanation. I submitted multiple follow-up complaints, but they either refused to act or provided generic responses with no actual action taken. Instead of addressing the issue, NameSilo's support team spends time making accusations and neglecting their direct responsibilities. This raises serious concerns about their commitment to user safety and compliance with the Registrar Accreditation Agreement (RAA). I have also filed a complaint with ICANN (case number *******) and continue to gather evidence for further escalation. NameSilo actively ignores phishing-related issues, exposing users to significant risks and undermining trust in their services. If you value security and timely problem resolution, I do not recommend this registrar. Service Value Shipping Returns Quality Date of experience: January 9, 2025What started out as a good experience, eventually turned to garbage. Warning, they wont let you know if your credit card is expired in advance of the auto renew. When it fails, they will auction your domain. They got $2.01 for my domain vs the renew cost of that.com, and the.net and.org domains. I told them they lost me as a customer over $2.01 and the customer service rep actually bragged that they got the registration fee and a buyer fee on top of that. They have a phone number but no customer service over the phone. Go with a REAL domain registrar that has REAL customer service by phone and wont let you lose your intellectual property. Date of experience: August 21, 2024Beware. At one time they were good. But they're upgrading their interface and apparently functionality is not working reliably. Domains showing as 'active' which may or may not actually be active. Dashboard showing inaccurate information. And support staff who apparently skims support requests, asks for the same thing numerous times and doesn't understand that you just answered that question 3 times, with screenshots. And never actually understands, let alone is able to fix the problem. Tip for consumers:They used to be good. No longer. A domain registrar cannot be unable to maintain accurate information. Products used:Domain Registrations and management. Service Value Date of experience: June 5, 2023This is the worst domain name provider I have come across in over 20 years of business, they will permanently deactivate your domain names without any notice. Their customer service is also very rude, always despising their customers, and only one sentence in each reply. Products used:domains Service Value Shipping Returns Quality Date of experience: August 11, 2023Absolutely unprofessional and liability to any business owner. Upon switching to another Registrar, they promptly deleted all data including DNS and IP with no recourse. My website and email was shut down within 24 hours of transfer and left my business in complete limbo. They are absolutely no help unless you are paying for their services. If you choose NameSilo and then decide to leave, they will delete all data immediately - essentially flipping you the bird just for not continuing business with them. Date of experience: March 6, 2024When I make a report of criminal behavior to a webhost/registrar I expect them to investigate and take action based on evidence. NameSilo tries to hide reports of phishing by ignore communications to their abuse contact info and forcing you to use their internal form system so that you cannot prove your communication to them regarding the abuse and they can ignore it as long as they want. I've included an image where you can see their response to a complaint of criminal activity, they say "we cannot simply take reports at face value " This sounds reasonable at first glance; except then if you think about it you realize this also applies when you submit their form. Or you know they could look at the submitted proof, ask for more proof, aske their customer, or investigate if they were not directly profiting from their behavior. Products used:Abuse contact service Service Value Shipping Returns Quality Date of experience: September 13, 2023Namesilo has this great deal on their home page, its annoying you cannot close that offer I don't want, the only option is to click the Get offer button. Very slick marketing from a slimy company forcing offers down customers throats. I had a domain up for renewal, I was set to auto renew, I wanted to check what the autorenew price but you can't find it. I want to know the renewal price before I enable or disable the autorenew button. This company isn't transparent in pricing by hiding this from customers. Value Quality Date of experience: February 25, 2024Terrible hosting company! Even worse support, I regret trusting them with my websites! I was disappointed with the support when I needed it, my hosting was suspended without any possibility of backup and I only found out why after contacting them as they didn't inform me beforehand. Products used:hosting Service Value Shipping Returns Quality Date of experience: February 11, 2024I have reported scam websites registered with them and they have done absolutely nothing. They should deactivate the domain name like any responsible registrar would. One of the scam domains is shopify-8.com If you host your website on the same shared server as one of the scam sites your website and email will be blacklisted. AVOID THIS COMPANY! Tip for consumers:This company happily facilitates scam websites. Products used:The report was made about a domain name registered with NameSilo. They could have deactivated the domain name once they verified it's a scam website which is easy to do, but they chose not to and allow these scammers to continue operating. Service Value Shipping Returns Quality Date of experience: April 8, 2023Please note these are domain name thieves. My company had a simple showcase site. And they suspended me for, supposedly, phishing. When it is false. I'm not a programmer, I wouldn't even know how to do it. Very brutal communication, which does not allow any discussions. They suspend your account without warning for false reasons. A complaint will be filed by my lawyer. Service Value Shipping Returns Quality Date of experience: April 12, 2023I have an account with them. They will not allow me to login to it. I know my login credentials. I have tried my username, website name, and even my email. Nothing works and the only way they would let me login is to show proof of payment for something that I have no idea what it is. Service Value Shipping Returns Quality Date of experience: January 23, 2024I've been a customer of NameSilo for years and have never had an issue with them. I use them mainly for name registrations and DNS and all have been great. I am considering switching my hosting to them. Very inexpensive! Products used:Registrar and DNS Service Value Quality Date of experience: April 10, 2023Dsn record and modification are so buggy and troubles with sites builders! Stay away! Verification take sooo long, and most of site host wont recognize their setup. Your time is precious, just by your domain at a trouble free registar. Service Value Returns Quality Date of experience: May 25, 2022Namesilo is a scam they have deactivated my domain without notice for no reason. I see they have done this to many other customers as well. Would leave negative stars if I could, Beware this is your Warning Namesilo is a Scam. Tip for consumers:Namesilo is a scam do not buy your domain from here. Products used:Buying a domain Service Value Shipping Returns Quality Date of experience: March 16, 2023I alerted them about a SCAM website that pretend selling "ATA" cryptocurrrency but never send anything. I already alerted hostinger about the same website that was hosted in a different domain and they removed the scammer account within 1 hour. I was a victim of their that scam Now, the scammer is using the same website with a new domain on namesilo. Namesilo refused to do any effort to investigate the scam and take down the scam website even though I gave them all evidences. Service Value Shipping Returns Quality Date of experience: June 3, 2022I was a domain reseller with namesilo. I lost my password. When I tried resetting it using my email, it was such a hectic process. They asked for my ip address, proof of payment etc. It was just so annoying for such a simple thing. And it's not even worth it. Their coupons for bulk purchasing are trash, you save only like 3 cents. Website interface is terrible. I mean there are literally thousands of other better options. Namesilo is just not worth it Products used:Domain registration Service Value Shipping Returns Quality Date of experience: February 3, 2021I moved all my domains from Godaddy to Namesilo. It is not asking stupid prices for stupid reasons like other mass saler platforms. Once I lost my password, it asked me one of my previous payments record and id photo which I found quite reasonable. This is what they should do or else you would see your account gone to someone else who is faking you. Service Value Quality Date of experience: March 2, 2022I've been a customer of Namesilo for a few years now. I switched over to them from NameCheap after they repeatedly let me down on the support side. Namesilo is pretty awesome in that regard. I've only ever talked to support twice, but both times they were able to help me out relatively quickly. They have two-factor authentication which is a great thing for security and overall they have great pricing for their domain names. Really have nothing to complain about them at all. Would highly recommend them. Date of experience: October 10, 2017Namesilo locked my account with my 17 domains on it(1-10 years old) because someone wrote abuse about one of my domain(I suspect someone got envy for my 3letters name domain and wrote abuse exactly before 1-3 days of expiration of this domain to steal it after for their brand). I cannot get access to change ns records of rest domains, neither pay for extension, neither transfer to another registrar. I don't know what to do, they just ruined my business in one day completely. Service Value Shipping Returns Quality Date of experience: March 6, 2022I i nformed (via live chat) that they were hosting a scammers website. The person I was chatting to "Alan", requested I fill out an abuse form which I said I did not want to as it would take more of my time up. He bluntly told me it as not his responsibility when I am sure he could have passed the message on. Very lazy and rude support. Date of experience: December 20, 2020I always register my domains and my web design clients' domains with NameSilo and The-Online.com domain registrar. They both offer low prices and good support. NameSilo has many promos, but lack phone support or live chat. They should have quick phone support to fix DNS things on my account. Else they are quite good. Date of experience: May 12, 2019Sold domains via namesilo marketplace. Waited 1 week to be able to withdraw funds. Then waited another 10 days for funds to be received. In reality they didn't not process the withdrawl. After contacting support they finally send funds. So they didn't want to part with my money. Received 5% less than was sent. Namesilo explained that they sent the full amount and paid all fees for wire transfer. In reality they sent payment with an option that fees are not paid and they should be charged along the way. After uncovering this support stopped responding to my inquiries. I consider that the company scammed me. There is an update for this review - this scammers at first denied everything then they decided to compensate me via PayPal. I told them that I do not use PayPal and wait for payment via wire. Finally, they said that they owe nothing to me. Afterwards they begin to threaten me that if I do not remove my reviews there will be no compensation. All responses from the company email were without any name and with grammatical and factual errors. This company is public and mislead customers in their advertising. I'm gonna to contact regulators so they be fined for defrauding customers. Tip for consumers:This company is built on scam and fraud! Products used:Domain marketplace Service Value Returns Quality Date of experience: February 18, 2024This site has the worst customer service I've ever seen. Customer service representatives are not helpful and refuse to help you. I've tried contacting them through chat and email, and they're rude, cold and refuse to provide solutions to simple problems. They still haven't given me a refund, even though I've tried getting a refund through the Order History, contacting the customer service chat, and contacting them through email. Just buy a domain and web hosting elsewhere, seriously. You'll regret it. It's not worth the trouble. Service Value Returns Date of experience: March 2, 2021They steal and grab your domains - beware. Please Avoid NAMESILO at any cost if you want to save your domains. While their policy states 33 days for domain renewal grace period, they steal your domain on 29th or 30th day in the name of auction. Would never recommend anyone to go with namesilo. Its totally unsafe to do business with a company like Namesilo, please go with registrar such as godaddy or namecheap. Date of experience: October 13, 2020Worst hosting provider. The site is extremely slow and server error 500 is shown 20 times during the day and then the site is not on the internet, which ruined my work. Fraudsters! Service Value Shipping Returns Date of experience: February 29, 2024