After a horrible ordeal corresponding with www.needsupply.com, I'm warning all online consumers to stay away. After several days had gone by without any email notification of my order shipment, I contacted their customer service team regarding the tracking number of my shipment. I was given a useless tracking number that didn't even work after I tried several attempts. I contacted their customer service team again to inquire about the invalid tracking number at which point I received a shockingly mentally imbalanced reply: "it does work ok!" - - - - W O W - - - - Needless to say, that tracking number DID NOT work and was indeed invalid. Just as I had thought. After patiently waiting, my parcel finally arrived after 4 and a half weeks with a DIFFERENT tracking number altogether. Avoid this abhorrent online merchant at all costs everyone. Date of experience: March 31, 2014The website had two different sizes charts for one of their dresses. I ordered the wrong size because of this confusion. When I reached out to customer service, they were deliberately not helpful and rude. This company does not look out for its customers and does not help solve problems. Date of experience: July 30, 2020