Company scammed my wife out of 650$ of computer parts and components. She ordered 9 items, recieved 1. Box un opened, after contacting new egg, they blew it off for 2 months until we disputed the charge on our credit card. Avoid at all costs. Read reviews. They do this to hundreds and hundreds of people. It's not unheard of, please avoid doung business with them as you'll be left stolen from. Service Value Shipping Returns QualityI bought printer ink for my HP Officejet Pro 7740 from Newegg.com, but when I tried to use it the printer rejected it because it does not contain an "HP chip." I do not understand why they are selling these when they are not compatible. The description below, which is directly from the Newegg site says it is compatible as you can see. Now I am out all this money. ((Compatible 952 952XL Ink Cartridge 4PK (Black/Cyan/Magenta/Yellow) for HP Officejet Pro 7740 8210 8216 8218 8710 8714 8715 8716 Cartridge Quantity: 4 Pack Cartridge Color: Black/Cyan/Magenta/Yellow)).I heard about Newegg and thought to try it out. The only positive thing I can say is that my monitor arrived in 4 days and my tower in 5. Was all excited to set up my gaming system to find out that the tower wouldn't come on. Had my sons over looking at it and finally after 3 crazy hours realized that it wasn't even wired correctly. I think if you're going to pay these prices, at least make sure you have your people wire them correctly. Makes on very skeptical of reordering anything! Service Value Shipping QualityI received a cyberpower PC. I am very pleased with the product, the computer runs very well and is actually in very high percentile's in all the benchmarks that I run. However, new egg has not been good to work with. They delayed my shipment, and with all the problems they've been having, I just thought I'd make a review. NewEgg should be more careful with their organization. I can only speak for delayed shipping, but that's probably just the tip of the iceberg.Placed an order on NEWEGG, they billed my credit card and without any notice they canceled my order 7 days later. I only found out after I went to my PayPal account and saw it was canceled. I will never buy from them again. They also allow resellers on their site so you never know if the merchandise is legit or new. Buyer beware... Service Value Shipping Returns QualityReceived my card, finally! There was a delay with delivery but this product was worth the wait. Thanks, newegg. It's already my 5th order from them. Service Value Shipping Returns QualityI had not used Newegg in many years because it seemed Amazon was the go-to place for electronics. But just recently I realized how much more variety of items Newegg has. Tip for consumers:From Sam Shehu Products used:Laptop; water heater part. Service Value Shipping Returns QualityI purchased all the parts you need to build a new computer at Newegg, including a copy of Windows 11. Shipping was timely and the parts themselves arrived without issue, but the copy of Windows 11 I bought did not come with a product key sticker. There is supposed to be a silver sticker on the envelope with the disk that you scratch for the product key, but my envelope did not come with one. I contacted Newegg about this, and finally after a week worth of follow-ups they told me they would not be willing to provide a new product key, as the "consumer is responsible for not damaging the product key attached to the envelope" I tried explaining that I never even received a sticker to "damage", but Newegg stated that based on the photo of the envelope I sent them they couldn't confirm it wasn't fraud. It seems ridiculous to me that I should somehow be able to prove a negative through a photo demonstrating the absence of a product, but they insisted this is the case. Newegg was also unwilling to reach out to Microsoft to identify the specific product key that I paid for using my purchase information, I tried reaching out to Microsoft directly myself, but they told me that 3rd party purchases need to be handled by the 3rd party. Newegg eventually offered half the amount as store credit, but I declined since I don't intend to shop at Newegg again. To Potential Consumers: I strongly recommend buying your parts elsewhere, while things might work out fine for you, Newegg has demonstrated that they will take no accountability for their own shipping issues when they do occur. Given the high value of items one typically orders from such a store, buying from them is not worth this risk. To Newegg: While this may fall on deaf ears, I feel compelled to tell you that this policy is incredibly short sighted. On this order alone, I spent thousands of dollars with your company (which was, until now, my default choice for computer parts). The next time I need to spend hundreds of dollars (if not more) on computer parts, you can guarantee that Newegg will not be seeing any of that revenue, I hope that's worth the $128 you fleeced me for because you rather assume that I'm committing fraud on a single item in a $2,000 purchase than give me the benefit of the doubt, or, better yet, reach out to Microsoft for the exact product key that I paid for (which also would've ensured that fraud was not being committed). Tip for consumers:I purchased all the parts you need to build a new computer at Newegg, including a copy of Windows 11. Shipping was timely and the parts themselves arrived without issue, but the copy of Windows 11 I bought did not come with a product key sticker. There is supposed to be a silver sticker on the envelope with the disk that you scratch for the product key, but my envelope did not come with one. I contacted Newegg about this, and finally after a week worth of follow-ups they told me they would no Products used:Everything except for the copy of Windows 11 I bought. Service Shipping Returns QualityNewegg offers a vast selection of electronics, computer parts, and accessories, it consistently delivers competitive prices and a user-friendly shopping experience and search engine for parts. Newegg is a top choice for quality and convenience. Two thumbs up! Service Value Shipping Returns QualityWent online searching for a phone and ran into this website. Pricing is fair and transparent - definitely value for money.Bought a very expensive Ram, two days later it was discounted, arrived late. (DOA) Ram I tried to contact support = nothing, call = nothing, their support robot = No return available for this order, even for DOA. Useless, paid a lot MORE to get the Ram RMA and ship to Taiwan, still waiting. 3 months now, no product, no support and paying even more. I don't recommend them at all. Tip for consumers:It was a massive mistake. Untrust worthy company Products used:None, still stuck Service Value Shipping Returns QualityI used a Gift card to make part of a payment on an item that became lost in shipping, ok that sucks but they issued a refund (yay). Refund said all payments would go back to their source. That works for me... Only the GC I used isn't working, and there is a different GC number on the refund, but no Pin number. I contacted support and they said it would be my pin from my card I used, so I have tried every combo I can of cards and pins that I have emails for and nothing works. That's $25 I will never see, because they wouldn't even pull my account to look to see what was going on.I am buying from newegg for the last 20 years I buy all my computer parts from there shipping is always fast and customer service is great Service Value Shipping Returns QualityI purchased a refurbished ABS Master Gaming PC through the NewEgg website. After four hours of usage some noticeable problems emerged. Turns out memory and drive are faulty (per local PC repair shop) BUT Newegg won't honor return policy because it was sold by "a different vendor." This is shady business practice, so beware both of refurbished machines but also the concealed way in which "outside" vendors sell within NewEgg website. Now I am stuck with having to fix a damaged PC. Products used:PC Service Value Shipping Returns QualityI placed an order for a gaming PC on 12/31 and I received an initial confirmation that the order was placed and should be shipped by 1/4. I never received any further updates or communication from them. I checked my email on 1/4 hoping to see tracking information and instead I see an email stating that I need to contact them before 4:30PM PT to verify the order or it will be canceled. I made 3 different calls to them and an email before that time to assure the order was verified and not canceled. The first call was to make sure it was not canceled and they stated because the company the laptop was coming from did not process the order and they would reach out to them and callback. I did my own due diligence and called the company "Electronic Express" and they stated they have no record of the order and to reach out to Newegg. I then call back Newegg (call#2) and tell them that. They state they'll put an "urgent" message out to them and call them to get it taken care of and reach back out to me. I also made sure to insist to do the over the phone verification in case. A few hours go by and I hear nothing and it's getting closer to 4:30. I call back again, (call#3) and I speak to another rep who says they still have not heard back from Electronic Express and to which I tell him they don't even have record of the order and the issue seems to lie with Newegg, not electronic express. He still sends me an email with a hyperlink to message Electronic Express who answered immediately by the way and they state again that they have not received anything from Newegg. The next day I hear nothing from them and I call back and my order was canceled because according to Josh in customer service, the system blocked my account because THEIR verification process did not work at no fault of my own. They stated they'll put another request in to reinstate my account and the laptop price went up but they'll honor the price. Why make it so difficult to purchase a computer? I paid and authorized the transaction in the first place so what more verification would you need?! The rep did not even attempt to try and put me on hold to see if there was anything further they could do to get the order back going, just told me it was canceled and I would need to repurchase. Horrible customer service, horrible process and apparently a horrible company. I'll pay more at Micro Center to make sure I get it and reliable customer service but will never purchase from them again. Service Value Shipping Returns QualityNewegg is my go-to for all my tech needs. I've purchased a number of items from them over the past several years, from monitors and keyboards to USB hubs, adapter cables, and even Bluetooth speakers. I've never had a negative experience with them; their prices are always fair, and the items always arrive in a timely manner with no issues. Products used:gaming laptop Service Value QualitySo I ordered several electronic parts and the shipping was all over the place. 6 items from 5 different locations ranging from 5 to 11 days before I receive my complete order. A few years ago NewEgg was rock solid on their free "eggsaver" 3 day shipping. I guess that's behind a paywall now through their amazon prime like service. It's a shame that you have to be a member of anything to get decent shipping times. This site fast response and polite customer service but Amazon has that too and fast shipping. I hope you stay relevant enough to compete NewEgg.On 11/1/2023 I ordered an AMD Ryzen 7 5700x. I paid 15$ for overnight shipping as my current cpu has seen the end of its life. When my package was stated it was delivered on 11/2/2023, i was at work all day and very late into the evening so i called my brother to grab the package. To my unfortunate surprise the 200$ processor i had ordered is not there. My address was absolutely correct as i just upgraded my graphics card through newegg which was delivered just fine. I sent in an email claim to try and get this issue resolved, i really just wanted my processor. Within 2 minutes the claim was denied and i was instructed to double check the address. The address of course is correct, at this point i decide to make an attempt to contact a representative for it to prompt me with a notice of live customer support being unavailable... How in the world would i go about correcting this issue now? Through newegg, jack. They screwed me. Call your bank to get the charge disputed folks, thanks for chattin. Products used:Graphics card Cpu never showed up Service Value Shipping Returns QualityThis site use to be awesome, But lately they take like 2 weeks to get something. The user experience is still great on the site, and I often browse the site than find the product in amazon and order it there.This is a great place to get your technology from. You need to watch it as they'll slip in some old technology into built products. Returns are easy and generally not questioned unless you do something stupid like break it. Prices are average and decent. Products ships quickly. Would recommend with a bit of caution.This is one of my top choices for purchasing computer components and accessories online. They offer an excellent selection of all the things you need to build your very first computer or are just looking to upgrade some parts. I would say it is a computer builder's paradise. The website is very modern looking, laid out very well and looks sharp. It is really easy to find what you are looking for either using their search feature or their drop down products menu. They always have great deals and promotions running on all sorts of parts and accessories. If you know how to build your own computer, this is a great place to save money on the individual parts that are necessary. I have purchased a lot of computer components and accessories from over the years. They do also offer many other products, like electronics, automotive products, video/PC games-related items and entertainment furniture. But they are most well known for their computer-related products. There are third party sellers on their website, like those you see on Amazon, so if that is something you are interested in, it is available. I haven't purchase a whole lot from third party seller there, but have had no problems when I have. Just like on Amazon or eBay, I guess your experiences will be a hit or miss sometimes. Unfortunately, that is just the nature of the beast. All in all, I have generally had very good experiences with them and highly recommend them to anyone. Products used:Computer components, computer accessories, electronicsMy 13 year-old ordered (through his father) a brand new PC, turned it on and it does not work. There is no number to call. How horrific.I have been a customer of Newegg for about a year and a half now and I love the way they treat you and take action if something doesn't go right or if you are not satisfied with your product and anything of that nature. Personally I have never had any problems with Newegg I love the design and their shipping is amazing I ordered a monitor on sep 2nd and it got there on sep 3rd in less then 24hrs I am very appreciative of there staff and if you ever need any help just contact support they will be glad to help and resolve your problem.My husband purchased a new cpu and motherboard, among other items. Basically a new build. Only to be sent a dead motherboard or cpu. The tech company that helped us (at a computer tech)suggest we send both back and get get ones. So on their advice, that's what he did. Newegg received the broken parts and said to us. We will refund your money and you can purchase again. That they couldn't just trade for other parts ( apparently they they dont have them, thats bs based on what they said next). However, hubby got black Friday deals and they were not will to honor the price. Told him to buy them at the current price and we are just out of luck. It was a $400 difference. After more investigation and shopping around, there are more and more of these same stories. All I'm saying is buyer beware. Shop local and you will find a better deal and more support. Newegg is Canadian and if you shop at a Canadian store, they have to at least price match of not beat it. Do NOT shop at Newegg, not worth it.I've built several PCs over the last 20 years. They've been my first stop most times. I only had to make a return once and they took the ram back without question and seem honest to me. My only issue with them is their stock of new amd or nvidia graphics cards is always low. They always sell out quick and have waiting lists for weeks or months. I don't know if it's a supply issue or just what but this is my only issue with them sometimes. That's the price of living on the bleeding edge.