Your shoes ordered gets delivered somewhere else and they won't help you I've had to take this up myself personally also when I did some research and put in googled office research I am not the only one xx Date of experience: February 2, 2015I ordered shoes online and I recieved wrong size and colour, the shoes have a pattern that the picture is not showing. I had to pay a hidden customs fee and also most likely delivery fees to return the item. It was for a present so very dissapointing experience. I have written this review and they did not publish it, the shoes only have a 5 star review that they probably wrote themselves. Stay off from buying anything from office online! Tip for consumers:It would have been useful to know that there is custom charges if you buy from outside the UK, which was not mentioned anywhere when shopping and also that if they send you a completelly different item than the one you order you also have to pay returns delivery fees for a refund and they will not refund the customs paid. Worst customer service ever! Products used:Shoed Date of experience: January 12, 2023Ordered a pair of AF1 on the 3rd of August with express 3-5 day shipping to Australia. My item was held in UK customs until the 20th of August due to an incomplete invoice which neither DPD shipping service nor the office customer service could resolve. After countless web chat sessions the tracking was updated to returning to sender and now I'm being told that I have to wait for the office to verify whether they receive the item prior to refunding my money. I paid 89.99 for the shoes and 45 pounds for express shipping. Absolutely the worst experience I have ever had. Do not buy with this retailer- especially overseas! UPDATE: The OFFICE received my shoes and sent me an invoice that they were processing them as a return and I would not get my 45 pound shipping refunded. After sending me the invoice they still did not refund any money. Luckily I had checked out using PayPal. After opening a dispute I was provided a refund by PayPal under buyer protection. Proceed with utter caution! Tip for consumers:Don’t purchase from this site! Products used:Never received it. Date of experience: August 23, 2021Bought what I thought would give my daughter extra good growing room and they where to small! Way too small! I was more pleased with the one bought from hysh ouse.com which was suitable for her Date of experience: October 21, 2014Good price and high quality for eny products sport and classic I'm very happy to be back in this shop Date of experience: March 31, 2023Good prices, large selections & prompt delivery. I wish they write more information about their products. Date of experience: August 11, 2019