I ordered a product which arrived very quickly from the U. K. I liked it so much that I decided to buy another for a gift. When I went to order it, the price had been significantly reduced. I wrote them to ask for a price reduction and got a very prompt reply from Sid, who contacted the seller and had my account credited. I appreciate the great customer service and will continue to use the site!Angelo was kind and genuinely concerned about my order. Best of all I got a wonderful new blouse on sale that I have to restrain myself from wearing too often I like it so much. My coworkers may start to worry (!). Really personable and professional service which has the wow factor and human element in the usual deluge of anonymous customer service contact of online retail. Thank you, really, very much, Angelo.Never gave I dealt with another retail front online or in person (including Neimans and Saks) with better customer service than was provided by Orchard Mile. Namely Katherine was outstanding. But all great. Followed up with out me calling or emailing. And followed every question and request to 100 percent satisfaction. Be assured this will be my first go to spot for all my clothes. Truly an outstanding experience. I ordered a lot a xmas and before. Sent back some and not one issue!Katherine from Orchard Mile customer service has been amazing! I had to exchange an item and due to Covid-19, there were some understandable difficulties with shipping and receiving. Katherine has been unbelievably accommodating and helpful over the past month and I cannot thank her enough for going WAY above and beyond to help me. I will most definitely continue to shop with Orchard Mile!Orchard Mile is very reliable as well as its customer service staff Sid, who does his best to solve my problem. Thank you.I am impressed with the selection on this wonderful site and read about the founders - impressive. I had a bit of trouble checking out using my Amazon account - nice to do so that you don't have to enter information all over again. I was stuck in a "please wait" message but Geryl very graciously and efficiently responded and all was well. Looking forward to receiving my order and shopping here again.Received quick and courteous response from Kimberly. Was not sure my order would arrive In time for an event I was attending. Package not only came packaged nicely but arrived even earlier than expected. Looking forward to shopping again at Orchard Mile.I order a lot of things online and I never experienced the quick responses like I did with Katherine. I will definitely be using your company again. It was a real pleasure Thank you Debbie RayI placed an order with Orchard Mile the end of November and as things sometime happen the order delivery had numerous problems. As a result I communicated with Kimberly several times before the delivery and again after and with out a doubt she is one of kind great follow up and follow through... Thanks again Kimberly!I was able to purchase from this site what the source vendor told me was no longer available. When I asked for confirmation that they had the item, I received a quick and informative response from Sid, who assured me when it would be shipped. Again, this was much better service and communication than the originating vendor was able to provide. Based on this experience, I will not hesitate to purchase from this site again.Horrific! Sure, they reply to your emails, but if you return an item they will wait forever and then some to refund you. They will wait 30 BUSINESS days… Any holidays in there? Tack on a few more days! So while they have received my item they will wait those FULL 30 days… no less, but maybe more! We shall see! Completely atrocious return policy! Refund me already! Don't bother buying from here! Never again! Tip for consumers:Don’t buy!! Products used:Nothing! Service Value Shipping Returns QualityI needed to have an item personalized as a gift and was able to chat with a representative and take care of everything in less than 5 minutes. Highly recommend!I called just one time and spoke to Debbie. She went above and beyond on a final sale item. Not only did she price match by reaching out to the vendor but she was also kind enough to accommodate size change if I needed it. Great service!I should've read the reviews as I'd never heard of them. I ordered and returned an item over a month ago and still have not received a refund. I keep getting the response that returns take up to 15 days, it's been a month or more. Never order from here, they will hold your refund hostage if you decide to return anything; sad because I would've recommended the site to friends and family if they provided good customer service. Service Value Shipping Returns QualitySadly, due to what I'm told was a technical glitch, the dress I ordered was out of stock. I called customer service but only got a voicemail. However, when I tried a text option, I was put in touch with Kimberly. Kimberly expresses remorse for the problem, immediately refunded my full order (shipping too), and found a really pretty alternate dress. I really appreciated her help.Orchard Mile has amazing products! Needed to return one item and Angelo was quick to respond and provide assistance, made the process very easy!This business seems to be a one-person operation. I made two orders within 15 minutes on March 31. The first one was acknowledged via email, and shipping info promptly sent. I received the order 5 days later. I never received shipping information regarding the second order via email, and my account page remains showing "processing" 9 days later. I wrote 2 days ago, and never received the promised 24-hour response. I called the next day, reached the customer service person (who seemed to mean well), but she didn't call back that day, as promised. I called again the next day, and she said she was working on it and would call back in an hour. When that hour came and went, I contacted Amazon, as they are payment service. The Amazon rep called, was placed on hold, and then hung up on. A few hours later, I received an email from Orchard Mile showing a partial refund on the order, which it says will clear within 10 (more) days. There was no explanation. I had to call again to find out what happened, and I was told that one item has been delivered (I'm out of town), although I still haven't received any email confirmation of shipping, nor has my account page been updated to reflect that one of the items has been shipped, or that the other was sold out. Overall, this is a pretty slipshod enterprise, but the item I have received is terrific and the price was great. If you decide to shop here, proceed with caution. Pay close attention to your orders and stay on top of things. If you have the option to let your purchase go through Amazon pay, you probably should take advantage of that, as Amazon can help you get a refund. They won't maintain a seller very long if complaints pile up.Loved shopping at this company. The service is like no other I received from Saks and Neiman Marcus. I will definitely recommend this store to my friends.Jess was amazing and quickly resolved an issue I had with a return. The size was correct but fit really strange. She made it easy. Kat L.I would prefer to give Orchard MIle a 5 star review but unfortunately I had an issue with a return item. I ordered a dress from Dolce and Gabbana that I returned and I didn't receive a refund after 2 months. However as soon as I reached out to Angelo at Orchard, he took care of things immediately. I'm not sure if the breakdown was at DG or Orchard, but I do know that Angelo was incredibly responsive, friendly and got the refund initiated. Thanks so much!Sid with Orchard Mile helped me receive refunds that were very complicated in detail and was very responsive, polite and gave many updates on status. I could rest assured that Sid would handle my request and I didn't have to worry. Never felt so respected and appreciated before with a company!The customer service team here is really great, I was having an issue with my return and the person helping me kindly called the brand and helped me out. Will definitely be shopping here again thanks!I need help with an order and Jess was so kind to check for me. She gave me an answer as soon as possible and I loved it. Thank you Jess for your amazing service!Sid was Just wonderful, he couldn't do enough for me to resolve my issue... the most wonderful approach. Lucky to have an agent like him working for Orchard Mile Great company Great staff... fantastic Hope he Is at the other end the next time I purchase G O Sullivan. IrelandHappy New Year! This is the first opportunity I have had to sit down and thank Geryl... for simply the BEST Customer Service I have received... EVER... from ANYWHERE! Thank you, Geryl. You really do ROCK! Orchard Mile is so Fortunate to have you representing them! XOX Patty