I usually book through Priceline. And this time was no different. I booked my airline tickets through them and when I went to pay they took my money from account but did not send me confirmation so I called them and they stated that they did not have a return flight so it was cancelled but they still took the money from my account and said that it would be refunded in 7-10 business days. Well being the fact that I needed the flight that week I was out of $1500 and no way to receive it back. To say the least I had to go to the airline and purchase the tickets that way. I also booked my rental car through them. BUT when I got to the airport they notified me that they could not honor the booking because they did not have any vehicles and that there must be a glitch in the Priceline website. So here I was stranded with no rental car and no way to get to my destination. This was the worst experience I have ever had with them. I will never book with them again unless it is a hotel only! Date of experience: January 28, 2025I got very sick the day before I was supposed to stay at the hotel. I tried to just change my hotel reservation from the day I was supposed to arrive to the following Saturday and never heard back from them. I did buy the cancellation policy as well. I wish I had looked at the reviews before I booked. Lesson learned. Service Value Returns Quality Date of experience: January 17, 2025Priceline changed an existing reservation but did not tell me that it was non-refundable. I called the hotel to confirm and they could not find my reservation so I made another reservation at a different hotel because the original hotel was completely booked. Priceline refused to refund me saying the reservation was non-refundable. It turns out that they booked it reversing my first and last name. Now I have two reservations paid for and no refund. I will never use Priceline again. NEVER! Tip for consumers:Priceline changed an existing reservation but did not tell me that it was non-refundable. I called the hotel to confirm and they could not find my reservation so I made another reservation at a different hotel because the original hotel was completely booked. Priceline refused to refund me saying the reservation was non-refundable. It turns out that they booked it reversing my first and last name. Now I have two reservations paid for and no refund. I will never use Priceline again. NEVER! Products used:Hotel room reservation Service Value Shipping Returns Quality Date of experience: December 27, 2024I was trying to book a round-trip air ticket from Atlanta to Vancouver. I selected a fare for the trip, and after going through all the steps, it said the fare was sold out and to try another one. I repeated this process many times, but the result was always the same. Priceline shows cheaper fares to attract visitors to their website and earn more from advertisements, but you can't actually find the fares they advertise. It's a waste of time and very frustrating for customers. I will never trust Priceline again. Date of experience: December 15, 2024Booked a rental car from "Routes Car Rental" in Cancun through priceline for 6 days. Booking details said that CDW was optional and counter people would try and upsell this insurance to us. Once there, we were told that this insurance was mandatory. Tried to walk out but the priceline booking said that it was non refundable so walked back in as to not lose the $244 we had already paid for the 6 day rental. Mandatory insurance was $85 a day so around $700, bringing the 6 day total close to $1,000. Got back home and tried to contact priceline to dispute this charge and was told that I had to go through my bank and dispute the charge on my credit card, which got me nowhere since I used the chip/PIN to do the transaction. Quite the scam these people have going. Service Value Quality Date of experience: December 21, 2024I booked a three-night stay at a hotel, as I was paying for it on-line, the confirmation page gave me the wrong day, in the wrong month. I spoke with Lauren who told me that I would get the three days for the price of one, because of the error. I went to the hotel, and the next morning I decided to check on the status of check out, and a good thing I did, because she had me checking out that morning. Priceline-Never again! I can't even give them one star, but I had to. Service Value Quality Date of experience: December 11, 2024Never trust Priceline. I will never use them again. I paid the extra fee for cancelation insurance and now that I want to cancel they are denying the cancelation. Service Value Returns Date of experience: December 7, 2024Thier ticket said free carry on bag...I had to pay 99.00 for a carryon bag...fought with price line for 2 months and many many hours of customer service...these people are liars telling me that a refund is in the mail several times. Do not trust these people! Tip for consumers:liars and thieves!.......wasted many hours with customer service.......listened to their lies that refund is in the mail.........bee es! Products used:Vacation package Service Value Shipping Returns Quality Date of experience: November 2, 2024Priceline's Bundle and Package Deal – Buyer Be Aware! I purchased a Priceline bundled Flight and Rental vehicle package from their website. I paid extra per person so that I could adjust and make changes. As is life, a change was needed, and I called Priceline customer service several days prior to the trip to change the dates of my trip. Priceline customer service informed me that the extra charge did in fact allow me to change my flight, however the rental vehicle was non-refundable. Issue: Priceline sold me a Bundle / Package deal that wasn't ACTUALLY bundled! I paid extra to be able to make adjustments and lost more funds in the end. Priceline's Bundle / Package deals with upgrade charges are just a way for the company to rob customers and make more money for their company. Poor form – Priceline! Poor Form! Date of experience: November 5, 2024Falsely lists closed properties even after I have reported this several times such as The Swan Inn Bridgnorth FREE Parking 24 Hour Self Check-in. Service Value Shipping Returns Quality Date of experience: January 8, 2025Booked airline tickets and a rental car through priceline for a trip to florida. Arrived in Florida at the anticipated time - no delays - followed the procedure to obtain my rental car - called the number provided for an hour - line was busy. I was stranded at the airport at 10:30 at night. Finally took a taxi to the rental car company only to find the company dark, locked up and closed and then had to take a taxi to my hotel. Unable to obtain another car rental, I was left on my trip with no rental car as per my priceline confirmation and numerous additional charges on my trip due to not having the confirmed rental car. I contacted priceline - was told to submit the receipt for the taxi but they could not get me another rental car for my trip? What? You guaranteed this in my trip! I submitted the receipt for the taxi as instructed only to be told they would not reimburse me. If I'm booking & paying you for a trip and receive a confirmation number from you, I expect you to uphold your part of the deal, Priceline. I was left stranded at the airport and out even more money due to not having a rental car for my trip. In researching, it seems there have been many complaints about this car rental company so why would Priceline even book them for their customers? Very poor way to run a business. And horrible way to treat your customers. I will NEVER book with Priceline again. Tip for consumers:Beware of booking through Priceline. Products used:airline tickets Service Value Shipping Returns Quality Date of experience: October 25, 2024If I could give them zero stars, I would. This company feels like a scam, especially in partnership with Xcover, which sells questionable warranties for bookings. There are many better options available. Save your time and money, and avoid purchasing from them. Products used:booking.com Date of experience: September 12, 2024I booked a recent reservation at a Hilton property using Priceline.com. The room rates per night were only slightly better than booking directly with the hotel property. Immediately after booking they charged my credit card. When I looked at the rates, the per night charge was $139, but then there was an additional charge of $115 for "taxes and service fees"! While at the hotel, the property manager said that taxes are not close to that amount and there are no service fees that they charge, I was not able to get credit for my stay via Hilton Honors, and even the property manager said they have tons of problems with price gouging when customers use this Priceline.com service. I will never use this service again! Tip for consumers:Deceptive, Fraudulent Billing Products used:Hotel Booking Service Service Value Shipping Returns Quality Date of experience: August 27, 2024Ended up in a very small and worn out room. A/C temp device never shut off, and hotel staff just ignored us (staff in general seemed very aloof and distant). Door was in horrible shape visually and large gap at bottom we had to plug with a towel. Stuck us with a handicapped room that had no toilet lid, and seat was installed crooked and front edges of toilet were gouged and made it difficult to sit on toilet. Took a very long time to get hot water, and whenever nearby occupants ran water it was very loud; apparently the drains were running between walls and echoed very loudly (especially at night). Plus thin walls on sides and ceiling, although other guests were mostly quiet at night (stayed 4 nights). Cracked tile in several spots in bathroom, no counter space at all, mold in corner, and the tub was creaking and sounded/felt like it might break while walking on it. No place to sit except for bed or in one chair in front of TV; room too small to do anything. No closet or drawers for clothing. We also were unable to get the trip protection (purchase failed) and we could not reach Priceline by phone (no one answered). We booked the protection separately with another company. We would not use Priceline again. Service Value Quality Date of experience: September 3, 2024Due to retirement, I now need to update my email address. Being a loyal Priceline customer, I reached certain VIP status and my travel history has value. Priceline will not let me set up a new email to preserve this status that I earned, effectively firing me after 20+ years. Loyalty only works one way with Priceline; plan accordingly. Date of experience: August 11, 2024Very bad customer service. The are liars and thieves. The price of the car rental was more than what priceline offered to us. Priceline told us multiple times that they will refund us in 7 to 10 days but it's been 6 months and we still dont get the refund. They say that they aggree with us and that the cheque has been sent... but we don't receive anything. They are lying and waisting our time. I recommend to never ever use their service Date of experience: August 25, 2024I have been with Priceline for over 10 years and I do all my domestic flights, hotels, cruises through them. However in the last 2-2.5 years their operations has definitely taken a hit. Most of the hotels that I have booked through them are way below standard and have been marked by them as 3.5 stars. Today was the worst. I am spending my night in a motel with my 8 year old which I booked because it was marked a 3.5 star hotel. When I called the customer service to get my $ back, I was asked to leave the property at midnight with my kid. Which meant booking another property, paying more for another Uber. So for a shoddy work that their team did of misrepresentation of the star rating, the customer should suffer. I am done with Priceline. Plus their customer service department is based in some country where labor is cheap and they do not understand a customer centric approach. Soft skills can be taught, not empathy and culture. Please do not book hotels through them. They are misleading in their star ratings. And definitely do not book their express deals where you do not know what you are booking, can't read reviews etc. Unable to upload photos & videos here- some technical glitch, but please read the reviews on the hotel's site on google - StaySure, Seatac Airport (shikha sinha or shiksi) Date of experience: August 2, 2024Aweful experience. Promised a cancellation policy and called mutliple times and they never followed up or called back. For a month they claimed they were calling the hotel to get our money back and never did...completely disatisfiedl. Date of experience: August 7, 2024While my issue is ultimately a billing issue with the Rental Car agency, the reservation was made via Priceline and they refuse to stand behind the statements (FAQ) made in the reservation. They state that because payment was made to the rental agency instead of Priceline, they are not responsible or cannot facilitate refund from the rental agency. I believe that if your company is promoting / taking reservations on behalf of a 3rd party, and in the FAQ of the reservation you have made statements, you should support the customer and/or attempt to resolve issues with the travel company (car rental in this case). Advantage Rent a Car in Las Vegas charged me after returning the car EARLY (by 2 hours) because they stated it changed from a WEEEKLY rental rate to a higher DAILY rental rate. Despite Priceline FAQ stating that "you can return you rental car early". Do not use Advantage Rent a Car and do not book travel from Priceline as they provide no recourse for fraudulent billing by 3rd party. Service Value Quality Date of experience: September 5, 2024I had booked a Queen Suite with 2 queen beds and sofa bed well in advance, expecting to have a comfortable stay. However, upon arrival, I was informed that the room I had booked was unavailable, and I was instead given a standard queen room which did not meet my expectations or the standard I had paid for. This was not the experience I anticipated, and it caused considerable inconvenience as the roll away bed provided was so uncomfortable as the springs were stabing the back, particularly because I had chosen your hotel specifically for the amenities and comfort promised with the queen suite. We were told to move the next day to our booked room but we are out the whole day and this was only a 2 days stay so it was too much hassle. Unfortunately, the hotel did not meet our expectations at all. Upon arriving back i got connected with Priceline and was not told by customer service that I cannot be compensated since I did not contact them at the every moment when my room was not available. This is the first time I had used Priceline and will be my last. Service Value Shipping Returns Quality Date of experience: August 12, 2024First, made reservations at Kittyhawk Holiday Inn Express weeks before hurricane Debby. When became clear that the storm would impact our stay, I tried to change the dates. The hotel manager stated I would need to contact Priceline to make changes. The rep. At Priceline informed me that I would need to cancel to non-refundable stay ($2100)and re-book for the dates I would like to stay. Then I was directed to call Get A Room and that they would be able to assist me. A recording told me to contact the hotel directly, which has not worked 3 times today. Stay away from Priceline, unless you enjoy a very good run around. Date of experience: August 5, 2024I have contacted Customer Service numerous times by phone and email. Per the hotel I stayed at, I am entitled to a one-night refund. I must go through Priceline for the refund. Priceline claims their "Partner" cannot get a hold of the hotel, even though the front desk always answers their phone. I will never use Priceline again. Service Value Date of experience: July 31, 2024Priceline and Frontier airlines take advantage of stranded and stressed passengers due to weather and changes with their normal fights. With part Priceline in particular this is the second time you just thought I'd learn the first time they are nothing but scam artists. Don't buy anything from them for anything. They have horrible customer service and they'll charge you for everything every step of the way don't believe in their Xcover insurance. It's part of their fraudulent circle of lies. Tip for consumers:Calling both Frontier and Priceline to ask to use the ticket I purchased showed me both companies are a fraud. I was taken advantage of both companies when bad weather shut down the airport and ruined my travel plans. I had to get home! When I paid for the ticket I purchased the X cover insurance that said it was fully refundable. All complete lies and double talk. I wish there was someone responsible who could look into the practices of these companies. Products used:That’s the problem they lied about the refund all around and whether or not there was a credit if the ticket wasn’t used Service Value Date of experience: June 29, 2024We booked a couple of flights (4 plus 2 hotels) through Priceline and now spending almost 2 hours to get the name corrected that is correct spelled on all mileage programs that were input while booking, but on the tickets, Priceline made the middle initial to be the first letter of the last name, which will cause issues with TSA. Priceline is now charging this as flight modification for which we had paid extra and now lose that extra paid for extra. What a cluster and we will never make the error to book through Priceline! Beware of their bad online website! Tip for consumers:Hours of staying on the phone with incapable people is not a good experience. Products used:we didn't want to lose the change option that we paid for due to Priceline's mistake. Service Value Date of experience: June 15, 2024Let me start by saying I never would've found this rate without a travel engine like Priceline. My room rate was very good compared to normal prices and was exactly what I could afford. On the other hand Priceline charged me 63% of the total room cost in fees and services. When I compare this to what the hotel would've charged, the hotel would charge 19%. So obviously this is how Priceline makes money on people who book with them. I understand making a profit but this was exorbitant and the only reason I booked was because I had a little time to search and it still ended up being a decent price. I absolutely WILL NOT use Priceline again Date of experience: December 10, 2022