Had ordered a mountain bike and to make a long story short, I was not getting the bike I had ordered. I contacted their customer service management and it was resolved to my satisfaction. Any company can make a mistake, but when they admit it and make it right and apologize for the error I think they deserve credit. Too often today companies will not admit their errors or make things right. I found out that Sports Authority is a quality organization. Ernie ThomasGOOD SITE TO BUY FROM. I had great experiences buying Soccer Cleats. They not only gave me best prices online, but also refunded me price difference when they lower price... like a price match.I have been buying my tennis shoes from sports authority for years now as they have some of the best prices around and a great return policy if they do not fit right.I had a bad experience after shopping a softshell jacket from them. I gave good amount for it but it was not good as they described it. It was of poor stitching. I regret that I chosen this site to buy my softshell jacket. Please don't go for this site.I rarely trust online stores as I do not like returning my sporting equipment. I have bought many items including rackts from them and they have all worked well for me.Their site is straightforward, and their customer service is incredible. I had a shipping issue that was a problem with the mail service, but they offered to send a duplicate of the item directly to a different address that day. Hard to beat, in my eyes. If there's anything sports/exercise-related, I'd definitely suggest trying Sports Authority.Super ridiculous cheap prices on tennis rackets as compared to my club. I feel like I have been getting ripped off for years now seeing the prices sports authority charges and what I should have been paying for yearsGreat deals on golf drivers with about 50% of MSRP; I do not know how they do it but I do know the clubs are legit.They have gym bikes at excellent prices! I got one myself recently, and I was thrilled when they delivered it. Definitely looking forward to buying some more sports inventory.