Ordered a Thanksgiving themed shirt in early October. Two weeks before Thanksgiving I received an email saying they were printing it. Eight days after Thanksgiving it was still sitting in Las Vegas. And whoever they ship with doesn't post updates so you have no idea where your stuff is. Guess I have it in plenty of time for next year. Never again. Date of experience: December 2, 2018I'm getting married in 8 weeks and ordered a pair of Tory Burch sandals. I needed my shoes asap in order to complete my alterations, but they never arrived. The post office won't take missing package requests until 14 days after it was meant to arrive, so I contacted the Spring Concierge. Their first reply was that they would contact Tory Burch to start a missing package claim. I emailed them back explaining my situation, and they said they would send me a new pair of shoes by the end of tomorrow. These people are legit. Date of experience: February 5, 2018I buy cosmetics at Spring, when there is a 20% of promo. I never had any problem with a delivery or return. Customer service is very responsive, helpful and polite. The website gives a clear overview of your orders and site search actually works. It is a good place to shop & save money. Date of experience: January 2, 2018My experience with the company has been positive. Received the item, which is not available in my size and was very happy with the purchase. Bought through their ebay site, was not charged on my credit card till the item shipped, was provided with tracking. I live out of the US, so I had to pay for shipping, duties + taxes but the cost was still a good deal because the item was sale priced. I would have paid full price if I had to. I will shop with them again. Service Value Shipping Quality Date of experience: June 22, 2018This site is just a scam. It sent me coupon code. I used it for my first order over $200. A few days later, I got an email telling me that my order is cancelled due to the item is out of stock. Come on, technology is so advanced how can this happen? But I chose to believe it for once. Later, they send me another coupon apologize for the cancellation. Then I used it to buy a different item, guess what, a few days after I placed the order, I got another email again cancelling my order saying they can't ship to my address in New Jersey. What a scam! Now the site has my name/address/credit card info... I wish there's a way to erase them, but no. I don't think it's a legit business and relevant bureau should investigate the website! Date of experience: October 11, 2017They "canceled" my order for a pair of Levi's jeans because "the item is no longer available at that price"... I checked their website 30 minutes later and the exact item/size I ordered was still available, but for $10 more. They did not honor the price listed and "canceled" it on me due to an internal price change. Emails to customer service went unanswered. I will not be back. Date of experience: June 18, 2018I placed an order for a Levi's jacket and received an order confirmation with an expected delivery date of a week to 10 days later. OK, sounds fair. A week later and there was no tracking number for the shipment a bit annoying, but if it shows up, no problem. Finally after 10 days I get a tracking number. A couple of days later UPS finally gives me an estimated delivery date. ShopSpring makes it seem like they're a retailer, but they're just contracting with manufacturers on demand drop-shipper. About three weeks between ordering and expected delivery date hopefully, it shows up. Definitely don't order from ShopSpring if you're in any kind of hurry. Date of experience: August 19, 2018I am a merchant with Spring and they provide the worst partner and merchant experience that we have ever received. They treat you poorly, and do not provide you any support when you need help. They do not honor your own sales policies regarding your own product, and try to dictate to you how you need to handle returns, and deduct funds from your account for returns that you never received and were never authorized in the first place. They do not respect their merchants, and only pay attention if you are selling large volumes with them. Otherwise, you are treated like garbage. Do not sell on their website, you will regret it. You have been warned! 0 Stars. Date of experience: October 17, 2018It is not mentioned it is not refundable for the item when I made the purchase. When I returned the product, it refused to make the refund. Then I said please ship back the item to me since I paid $100 on it. And they refused to ship it back! What an ugly company! Never shop to this store/website again! On my blacklist forever! Date of experience: September 30, 2017Don't bother with the app or their website. It's a waste of time and money. Their return policy, especially for online clothing that probably won't fit, it totally bogus. You will waste your money by shopping here. Date of experience: May 23, 2017I have had difficulty getting in contact with customer service in regards to getting a refund for a return. I understand the replies may be delayed because they're basically acting as a middle man between the customer and the vendor, but that does not excuse their inability to respond in a timely manner. They claim to respond within 24 hours which is not accurate. If you know your size then sometimes you can get really good deals, but if you're unsure of sizing I would avoid ordering things to try on with their so called "free shipping and free returns" advertisement Date of experience: March 10, 2017I ordered some Steve Madden Chelsea boots on the 16th and came in on the 18th! I checked the confirmation email and it said itll come in on the 23 but this is the first a package had came so fast. Got my order in perfect condition in 2 days! Idk why people had bad experiences but I did not I will continue to shop from here! Date of experience: January 19, 2018Not sure why the people here have had such bad experiences but I've ordered from this site multiple times and never had any real issues. One time I got a pair of shoes that were too big for me so I requested a return through the site and received a return label from their customer service team within 24 hours, no issues beyond that. Date of experience: May 10, 2017No way... 3 months to return $20 shirt it was principle of the thing as they advertise no hassle returns The customer service is very rude and said well you ordered it ya i Did with the understanding it was returnable. StyleWe takes things back with no reason just return it Dont shop here there are better places on the internet Date of experience: September 13, 2017After the recommendation of a semi-famous fashion instagrammer, I thought this was a reputable store. It is most certainly not. I ordered 2 pairs of shoes and they were shipped in a bag. One box was almost completely destroyed. The shoes survived the shipping but one pair looked like one of the shoes had been a display shoe and had OBVIOUSLY been worn. I am trying to return these shoes as their website states returns must be made within 14 days, but I am unable to get a return shipping label or authorization from their website after emailing and online chat. Lesson learned and $100 probably lost. Tip for consumers:Dont Service Value Shipping Returns Quality Date of experience: July 26, 2017They possibly have the worst customer service in history. If you email them some days it takes 2 whole days to respond to an email. I guess it just depends if they feel like emailing you back or not. I ordered an item from them on February 1st so that I could receive it by Valentine's Day. Seemed like plenty of time. Ended up being delivered on February 15th. They sent me a bunch of promotional emails about referral money so when my roommate decided to buy something from them I decided she could be my referral. After a few days there is still no referral reward showing in my account. Contact them and they say nothing we can do. Basically ignore my questions and if I get a response it sounds automated. Probably the worst customer service I've ever had. Date of experience: February 17, 2017Cancelled my order three times, and the reason was they mistaken my address as a freight forwarder's address. When i asked then to fix the mistake, was told there is nothing they can do! LOL... going back and forth with them couple times with Email since they do not have a number to call nor online chat, no solution! No solution on the mistake on their end! No customer service, not willing to resolve problems... not a trusted company! Date of experience: September 6, 2017NOT A REAL RETAILER! They offer merchandise from OTHER WEBSITES and PRETEND that the item is in stock, when in fact the OTHER WEBSITE ran out of stock. BUT THEY'LL TAKE YOUR MONEY, NEVER SEND THE ITEM, AND MAKE YOU STRUGGLE TO GET A REFUND! TOTAL SCAM! THE ABSOLUTE WORST (and I never say that, but this was my worst online experience out of many thousands). Date of experience: June 13, 2018Oh my god this site is very bad They say we don't know but can't cancel again again I was crazy for this Do not choose shopspring whether you find promotion. Date of experience: November 13, 2017This website lets you buy from other websites and charges you a fee for doing it (by adding on an amount to the cost of the item at checkout). Problem is, the item I bought through shopspring.com wasn't actually available - so I paid $10 or so to be told the item was out of stock. Save yourself the trouble - just buy what you want through the actual website and don't use shopspring.com. Date of experience: May 1, 2017I've been trying to return a pair of jeans for over a week and have not been given a return authorization. I ordered 3 pairs of jeans to compare only to be told that 2/3 were out of stock. I am very dissatisfied with this site. Date of experience: February 25, 2017Bought a pair of shoes from them and wanted to return but was denied as the item was clearanced. Not sure why they are advertising free returns when clearly they do not accept returns. They seemed to be drop shipping the items as packages came in straight from the brand sellers. Date of experience: February 16, 2017I do not write reviews typically but this review is a warning! This place is a scam! I ordered a dress only to be told that it is not in stock however the charge remains on my account. I emailed customer service (that is a red flag I should have paid attention to!) because its the only way to contact the company. I asked for the charge to be removed. Not only has the original charge never been removed, my account was charged AGAIN AND it was set up as a recurring charge. Now I have to dispute all of this with my bank! STAY AWAY! WARNING! DANGER! SCAM! Date of experience: July 31, 2017I placed a large order from them and never received my order. I contacted Shopspring through email as they do not have a phone number. They just ignored my inquiry and never replied me. This is my first and last purchase from this company! Date of experience: March 1, 2017I ordered an expensive handbag for my daughters 25th birthday celebration. It was 595.00 and was the group gift for the party. I ordered it 20 days before the party. I tried multiple times to find out when it was going to be shipped with no concrete response. They don't have a phone # to call and talk to an actual person. Not only did the handbag get delivered after the party but they shipped and charged me for two bags. I sent one handbag back and it took them a month to reimburse me. I will never shop with them again! Date of experience: February 11, 2017