I sent in a large bag of clothes, some designer items and a couple that were never worn or with tags. The never worn item listed as average because it "showed wear", which was 100% inaccurate. A new $75.00 hat was resold at $9.90 because they didn't know what they had. Customer service was only via chat and not helpful. They said I would receive notifications when my items were up so they could be returned, which isn't true. There is no communication whatsoever. They made $369.70 on my items, and counting, since they kept 6 other pieces without telling me. I cash out at $116 so I made 36% on new items that would have paid 50% - 60% in a local consignment. It's deceiving. Save yourself the grief and sell locally where you can help a local business owner and have a conversation about your items and negotiate a fair value vs being taken advantage of. Products used:Consignment sales Service Value Shipping Returns Quality Date of experience: January 1, 2025Thredup received my clean out bag the first of October and processed it mid December. They know exactly what they are doing. They process just enough items to cover the hefty fees they charge you for sending it to them and then whatever payout you might have gotten is absorbed by their fees. You get nothing and they pocket the full profit from your clean out bag. I have purchased items from them also, and they have been average purchases. I could have done better thrifting locally. I will not purchase from, or do business with, this company again. Date of experience: December 16, 2024I bought 4 items, 3 were on "final sale", meaning no returns/refunds. Three items were listed as in excellent condition. One item was listed as "very good condition" (minor wear on fabric). Only one of the items was even in "good condition" (lots of wear no major defect), two were in poor condition with snags and holes and excessive sweater pilling. One of the items was 4 sizes off of the listing. I attempted to make a return but final sale items aren't returnable. I chatted with customer service and threatened to get my credit card company involved. They refunded me all the items but I still had to pay shipping. Never again. Tip for consumers:inaccurate clothing condition listed for all items I ordered. Service Value Shipping Returns Quality Date of experience: November 22, 2024I sent in 4 boxes of brand new tags attached, clothes and shoes. Didn't make any money at all. I literally paid for them to take my things and they didn't send back the things they wouldn't take. DO NOT SELL WITH THEM! You will not get any money but they will take yours! Service Value Shipping Returns Quality Date of experience: November 18, 2024*Zero Stars: Deceptive, Unprofessional, and Exploitative - Avoid at All Costs* I'm writing this review as a warning to others: stay far, far away from ThredUp SELLING YOUR ITEMS. My experience with this company was an unmitigated disaster, marked by deceit, incompetence, and a blatant disregard for ethical business practices. I have picture proof of what I'be send in and in what condition. Customer service claims a pair of designer shoes to be fake and another pair to have been excessively worn when they're were in fact new. Items supposedly disposed of so no way of getting them back! I suspect them to be listed at a later date for their benefit without getting my (already ridiculously low) cut! What a great SCAM/FRAUD they created with no accountability or repercussions! Service Value Shipping Returns Quality Date of experience: October 24, 2024I have bought and sold on ThredUp several times, but I'm done. Too many times I've sent brand new items they have deemed "ineligible for earnings," which means they'll still sell them, but I will get no commission. How they decide this, no idea because they still put a decent price on these items. Another time I sent in a pants and top set. Very unique design, obviously a set. They listed just the pants - shirt nowhere to be found. Takes months to process a clean out bag, fees are outrageous, sellers earn pennies (if that) and now they're discontinuing their points / rewards program. There's nothing that makes selling on ThredUp worth it. Donate to a local charity instead. Service Value Shipping Quality Date of experience: September 29, 2024I ordered four pairs of jeans for my wife for her birthday which she really liked. I ordered them on the 12th of this month. I was told that I would have them by the 18th. 18th had come and gone then was told by this Saturday the 23, and on the 23rd they change the date to this Monday the 25th mind you by now my wife's birthday has come and gone and I had to stop at other places for what she wanted it is now 8:42 and according to UPS they don't even have a tracking for me because none of the information is given to you by thredUP has the right tracking number. I've continuously tried to get a hold of them and all I can get in touch with is their automated system then they tell me in 4 minutes somebody will get a hold of me in a few minutes 4 minutes I've tried for 90 minutes so far messaging and waiting. I want to cancel my order but yet they're not giving me an option to even do that. I honestly feel like I should be reimbursed for the amount of money that I spent there and some of the money that I spent for her birthday due to the fact that they continuously do not get anything right or on time. I definitely will not be shopping with them again nor will my wife or her friends and I really recommend to everybody else if you want it at the time it says it's going to be delivered and you need it then DO NOT BOTHER! I have had many sites that my wife uses and none of them have had issues like this there's always somebody you can speak to and they get it resolved right away if there was a slight issue. Well tracking it it hasn't moved an inch today and it's literally an hour and a half from where I live its been at the same spot all day, even at the last time I just looked. My word of advice is stay away unless you're really in love with something check other sites for it if you can. And if you are really in love with something then make sure to order it oh probably a month before you actually will need it Date of experience: November 12, 2024Ordered a purse from thredUp which was described to be in "excellent" condition. When I received the purse, not only were there several loose threads (it is a fabric purse with embroidery) but the zipper was broken. Definitely not my idea of excellent. I went online to find out what I should do because I still wanted the purse, but I was not happy with the condition. ThredUp gave me three options: credit for about 40% of what I paid, 35% off my next order or free shipping on my next order. So I chose the credit thinking it meant they would credit it to my credit card. No, they meant store credit. I didn't realize this until after I had made my selection. So basically they wanted me to spend more money instead of actually resolving my issue which was their fault in the first place. I got on online chat with thredUp's customer service and long story short, they refused to credit my credit card and insisted I had to either return the purse or accept one of their other "offers". I kept pointing out that it was their fault for misrepresenting the condition of the purse, but it didn't make any difference. I ended up disputing the charge on my credit card and getting the entire purchase price credited. And I got to keep the purse. ThredUp's loss because I had no issue with paying for the purse at a discounted price, but they refused to credit my card. So now they are out of a sale and a purse. Tip for consumers:They are not straight forward when it comes to their item descriptions. Products used:purse Service Value Shipping Quality Date of experience: October 10, 2024I made the mistake of trusting this company because it's promoted by MADEWELL, and completely regret it I sent in expensive designer jackets that's I wasn't able to sell in another consignment store in my town and they never told me when the due date was for my items, they only sent me 1 updated detail on the 3 bags I sent in with clothes. And usually if they don't sell these items you can get them back but because I was never updated on the bags I sent in I never knew when the due date was I could never get in contact to make sure they would send back my items. It's imposible to get a hold of anyone to track anything down. Long story short I lost about $1000 and made a profit of $5 go anywhere but THREADUP to sell. Absolute bull$#*!. They are stealing from people. Tip for consumers:No Products used:I sold things on there Service Value Shipping Returns Quality Date of experience: October 6, 2024I've sent in 120lbs. Of NWT and/or excellent condition items (Lilly Pulitzer, Michael Kors, etc.) and only made $350 of that thousands and thousands worth of clothes. Some of the NWT items were not listed as such (affecting the price/value). SO many items that they clearly sold (some of which were sold for over $20/each) were not eligible for payment. Tip for consumers:I've sent in 120lbs. of NWT and/or excellent condition items (Lilly Pulitzer, Michael Kors, etc.) and only made $350 of that thousands and thousands worth of clothes. Some of the NWT items were not listed as such (affecting the price/value). SO many items that they clearly sold (some of which were sold for over $20/each) were not eligible for payment. Products used:I was a seller. Service Value Shipping Returns Quality Date of experience: September 1, 2024With $11 shipping fees with each order the costs add up quickly. Return shipping is $11 if you want a refund to paypal plus $4 restocking fees for each returned item. I made 11 separate purchases and lost $121 in shipping fees alone plus $32 restocking fees for returning 8 items. Thredup is a rip off! Date of experience: August 18, 2024I was overall very pleased with the clothes I received but when I sent in the bag of my own clothes to sell, after 8 weeks of processing I got an email stating they couldn't use ANY of my clean clothes because of a "strong odor" like perfume, cigarette smoke etc. None of those things are true in my life. In fact, I make extra steps into making sure my clothes are as clean as they can be as I do not have a natural sense of smell. I do not use perfume. I wash my clothes in oxyclean based tide detergent. I do not smoke or even associate with anyone who does. Their accusations were not only unbased, but downright offensive. This company will no longer be getting my business. Products used:capris and a few tops Service Value Shipping Returns Quality Date of experience: August 26, 2024So back in the day when thread up was new they were really good at processing and letting you know why your clothes weren't accepted.back in May I sent them a box with 80-90 items about 10 of them were posted. Mind you I followed the policy and made sure everything I sent was either new with tags or barely used. As well as in trend. They took until now June 17 to process the boxes sent. When I saw the didn't add any items I contracted them and asked as to why. They couldn't tell me a reason as to why also the person on the chat only has its initials not full name. They says no reason needs to be given they just didn't accept them. Told them I want them back mind you this conversation happened one hour after processing he said all of them were recycle. What I think is happening lately is that if you send them nice and cute stuff they will steal it and say it was recycle which in truth I doubt. Don't send them any more clothes I promise they are not honest on how they process. Tip for consumers:I hope that they close down Products used:I sent dresses, jackets, sets, shorts, shoes etc Service Value Shipping Returns Quality Date of experience: June 18, 2024I sent high quality items, I work and own a consignmet store for over 25yrs. I know labels, I sent only the cream of the crop, Burberry coat, Chico's blazers High end leather purses brand names and in perfect condition. None of them sold except one purse and it's been 2 weeks and still no payout and it's only for 7.00. I thought I'd try it out but never again. It's a total scam, sell quality items on ebay or on your own! This is a very shady business covered by flowery words and false promises. Date of experience: June 4, 2024After placing my order on June 5,2024 the order shipped on June 9,2024. The tracking hasn't updated since June 14,2024 and today is June 22,2024. I reached out to customer service via chat on June 20 and after waiting over 45 minutes to get to talk with someone, was told she would email FedEx and email me when there was an update. She emailed me today and said she was still working on it and to please let her know if it was received. I told her that FedEx has given me four different scheduled delivery dates at this point and the tracking status still hasn't updated and asked if I could please be refunded. I was told it has to be seven BUSINESS days without tracking updating before they will help in that regard. So to ThredUp it's okay to spend hundreds of dollars, their chosen shipping company to not come close to delivering by ThredUp's estimated delivery date, the delivery company to then not update tracking for at least six business days, and THEN you can reach out and expect a refund. All other companies I have dealt with that had tracking not update for over a week, which hasn't happened often, were willing to help and refund the money so I could place another order or not risk being out that much money. After this I will never order from ThredUp again. I know some people think they treat buyers better than sellers, but that's not true in my experience. I would not recommend anyone do business with them. Products used:I haven’t received them. Service Value Shipping Date of experience: June 22, 2024I will NEVER use this ripoff place again. Not only are they offering literally pennies for beautiful clothes, I'll never even see one of those pennies. Biggest regret EVER trusting them! Tip for consumers:I'm s Seller who will NEVER use these people again!!! Service Value Shipping Date of experience: July 1, 2024If I had known the pennies this company is going to pay me for new, beautiful suits, dresses, skirts, I would have added them to my donations instead. Very upset. Service Value Shipping Date of experience: December 24, 2023 loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) J g. France 1 review 18 helpful votes Follow J G. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Everyone needs to know, they're sharks” February 13th, 2024 Absolutely horrific business practices now. Previously consigned with them years ago and had problems but nothing like this, you'd be lucky to make 5%-10% of your items worth. Please just go to your local consignment shop. It takes over a month for them to even look at your items and they no longer offer a way of reclaiming them if you've changed your mind. There are so many better options than them. Date of experience: February 13, 2024They have no qualms sending you items with holes, stains, wrong labels, outrageous pricing compared to retail value - and then you'll only get store credit in return so you can order more junk. Customer service is a joke. This used to be a great shopping experience but after spending thousands over the years, I'm done. Service Value Shipping Returns Quality Date of experience: September 6, 2022I love buying second hand, but am very disappointed with ThredUP. To start, for a company based on people looking at pictures of an item on a mannequin, they really need better mannequins. You can't see the actual shape of any clothing. The shipping process took over a week, with FedEx never updating the package after the initial sticker print. Once it got here, about half of my items were dingy or were covered in someone else's hair. One item smelled so strongly like Tide, I had to wash it twice before I could wear it without getting itchy (I'm allergic). I wanted to return about six items, but found out I could only return one and I'd be charged a restocking fee, so I would only be getting $24 back instead of the $40 I spent. That item was a pair of jeans that ThredUP marked as a size 32, but they're actually a size 28. I've had issues with quality control from them in the past, but thought I'd give them another shot. Never again. Tip for consumers:Read the return policy first. Don’t trust the sizes Products used:A few tops Date of experience: November 19, 2023They are an online consignment shop. Every previous consignment place I've done business with the proceeds were split 40/60 or maybe 30/70 but thredup most items it's 4% that means for every dollar the individual gets 4¢ and thredup keeps 96¢. Also if you read the fine print (see picture) they have literally thousands of brands that are too inexpensive for them to bother with paying the owner anything but not too inexpensive for them to sell and keep the money. Don't believe me? Check out consignment 101 for brands that they basically steal from ppl. Don't send anything to them, just post your clothes as a lot. You'll make much more money. Including a pic of my recent clean outs. These were 30 pound ones too and I only made 38¢ this is without return assurance, that's ridiculous thredup is getting greedy.. Tip for consumers:Read the fine print first!! Products used:Its a service I used, not a product. Service Value Shipping Date of experience: May 6, 2023I have spent thousands of dollars over the past year on thredup. I LOVE buying second-hand for a variety of reasons, and have always found exactly what I needed... and then some. In the course of my 50+ order history, I have grown very accustomed to everything being shipped within 48 hours and received ALWAYS within 10 days. However, they have recently implemented a new shipping change without any customer communication. I have a $200+ order that has still not been shipped and it was purchased 7 days ago. This is such poor customer service and customer communication. For a company as well-established as Thredup, I'm not sure how this change got approved without the proper departments weighing in on the impact it would have on their customer's shopping habits. I will really be thinking twice about ordering from now on. Service Value Shipping Returns