I bough some shoes 2 month ago and it never arrived. Customer service does not respond (I contacted them 4 times). Be careful and always pay with credit card so that you would be able to dispute the charge Tip for consumers:pay with credit card in case you would need to dispute the charge Products used:the product i ordered never arrived and the customer service does not answer my requests Service Shipping Date of experience: January 22, 2021I bought a Topshop embroidered cropped blouse via ASOS, what really caught my eye was the volume sleeves with added ruche around the arms and the flower embroidery detail all over the top. This fits perfectly as its cropped length is not too short and has the right amount of cleavage. The blouse is in satin-style fabric, it was originally £29.99, and I got it on sale for £10.80 which was a massive bargain. Now that lockdown has been slightly eased, I will be wearing this to a bottomless brunch with the girls soon. Service Value Shipping Quality Date of experience: April 30, 2021I'm writing a review as after I ordered a product, I saw a few very bad reviews. My experience with topshop.one store was fine. Product arrived in very good condition, well packaged, matching the description. Delivery not fast but okay. Not easy to reach, that's why I give only 3 stars. Products used:Topshop shoes and topshop.one dress Service Value Shipping Returns Quality Date of experience: January 10, 2022If you're thinking about ordering something online, SHOP SOMEWHERE ELSE. I placed an order 2 weeks before I leave on a trip. I waited 10 days to have them tell me my package was delivered when it was in fact not delivered. I was home the entire day and nothing was ever delivered. Also, if you live in the US you can only email about your order or expect insane phone charges for calling internationally. I basically just have to sit here and wait and hope for some info about my package. I work full time and don't have the time to go around shopping before I leave or have extra money after placing a large order. I also won't be receiving a refund before I leave on my trip either. Thought I could trust what appears to be a large reputable company... guess not! I'm now scrambling and stressed out, thanks Topshop! Date of experience: November 27, 2019Bought a pair of joni maternity jeans cost 66 euros delivered. Wore them once and the band has no support and they keep slipping down. Gone baggy at the thighs and knees also. Atrocious quality. I contacted topshop customer service, was ages waiting for someone to get back to me and when they did they said I would have to post them back. I explained I am pregnant and self isolating on medical advice so can not get to post office. I asked for an alternative like them being picked up and returned by courier as that is how they were delivered and the refused. So unhelpful. I am pregnant not working and down 66 for a pair of jeans I can't wear. They are a disgusting service. Save your money. ASOS are great for maternity and they have an excellent customer service Date of experience: April 3, 2020Bought 4 pair of shoes more than two weeks ago only received two pair and customer service is not replying to my emails! Its ridiculous! Phone lines are off and no one reply to email! I want my money back! Date of experience: July 17, 2020My daughter and I were racially profiled abd refused entry in the store by the manager. The Equality abd advisory service have found their actions to be racist. Three months on and Topshop are yet to acknowledge and apologise for it. Date of experience: November 14, 2020Ordered a dress from Topshop- sent me it with holes and burn marks in and smelt to bad I felt sick. Clearly been returned by someone else and they don't check their stock before sending out. Apparently I have been issued a refund but klarna has not Informed me if this apparant refund. Will not be buying from them again Date of experience: October 1, 2020I placed order number ******* on October 8th. I have been going back and forth with USPS and Topshop for about a week now. I never received my package and an getting nowhere with a refund. Topshop customer service keeps asking me the same thing (do my neighbors have it, is it in a safe place, does anyone else have access to my mailbox) it's getting frustrating. My packages if small enough which this was, would have been placed in my individual mailbox in the cluster unit. It was scanned this but because there are multiple mailboxes inches away there is no actual proof of this. Date of experience: November 4, 2020Do not buy online. Was unable to get a return label online. Contacted customer service via email four times (no telephone support) & received one response, & no return label. Like what you buy, because you're stuck with it. Date of experience: August 11, 2020Hi! I placed an order a month ago, with quick delivery. My 2 days delivery was cancelled and they mentioned I will receive my package in 5 days. Well it's been a month and my clothes are not here. Tried to get in touch with customer service, who are not providing any information about my order, only that it has been dispatched and future info will follow. - As you can imagine I am here because they have never gotten back to me, and I am starting to be desperate. The order that I placed is huge and I am really worried that I just wasted my money and will never see my clothes. Save yourself and your nerves, and avoid TopShop! Really! Tip for consumers:Shop at ASOS! Products used:none, they never arrived Service Shipping Quality Date of experience: January 15, 2021I had been hearing some really positive things about Topshop jeans for a long time and finally decided to pony up the money and give the brand a try. Spent a little over $70 on a pair of the Jamie jeans and was told in an email from Topshop that I would be receiving a tracking number shortly. That was two weeks ago. I looked online and saw that their average shipping time for the US is between 5 to 8 business days. I decided to try and get ahold of their customer service on Twitter and after waiting for a few hours for a reply they finally said that my order was considered lost in transit and that they would be giving me a refund. I live in the US and there are no Topshop stores near me so how am I even supposed to try this brand if their stupid website can't even send me what I ordered? Just a bad experience overall. I want to try out their jeans but I don't want this to happen again. I guess I'm just s*** out of luck? Date of experience: September 3, 2019Use other company's logo so you think you are buying the real deal they are a fraudulous company asked for refund several time specified didn't want shipping they don't reply nor respect our demands. Mastercard called me when money was taken on my crédit card and told me this company is red flagged declared them to police fraud department RCMP. Also had to chance credit card number for protection cause they tend to take money on credit card without consent Service Value Shipping Returns Quality Date of experience: July 24, 2023I ordered goods from Topshop on 11th Dec. Today is 12th Jan still no delivery. I have emailed details of my payment but getting nowhere. Reporting to Trading Standards. Wiah more people would do the same. Date of experience: January 12, 2022Sent FAKE logistics reports for a couple of weeks - then - vanished - like "Caspar the Ghost." Ordered an electric wheel chair - saw on Facebook. Professionally done video - so I thought it was legit! WRONG! Date of experience: August 5, 2019Ordered a 75$ dress which was torn on the side when it arrived. Had to pay 12$ for return shipping which were not refunded despite topshop.com terms of service. I wrote several complaint emails but only got automatic replies. No more orders from topshop.com for me! Date of experience: September 21, 2013I was considering buying from here after hearing about how great their Jamie Jeans are. Upon buy I registered to receive 10% off. Long story short the promo code didn't work. I reached out to customer service to see if they could right the situation, they asked for a screenshot of the promo email and after I provided it they told me to make my purchase first and then I would be refunded 10%. Shame on you TopShop. Your customer service will be your downfall. Date of experience: June 16, 2019Bought online using 4 day st delivery service. Items did not arrive and delivery date on line keeps moving back and showing as being packed by warehouse. Money has been taken from account and customer services cannot be reached by phone and emails ignored. Terrible let down as I was going on holiday and hoping they would be with me to go. Will never use again and don't know when or how I will get my money back as I will not be around if they arrive while I am away to take delivery (hope they dont leave package outside my house by bins!) Avoid and don't make the same mistake - buy in the shop but never online. Date of experience: July 5, 2018Don't shop here if you are in USA, they shut down all the stores and they don't have anymore customer service, or it doesn't work. I purchased 2 identical dresses in different sizes, because I was not sure which one will fit. It was horrible cheap looking dress so I returned both of them. I got refund for one. I tried to contact someone at TOPSHOP. I was trying to call them and message them for 2 weeks with zero success. Date of experience: June 26, 2019I like Topshop style, however, it's not the only one on the market. Considering the service one can find better options to spend money. I haven't received my Order despite the missing of the deadline and send an ENQUIRY every day. Nobody replies. So I don't know where my order is and whether I will ever get it. Still trying. Terrible service Date of experience: March 26, 2017I ordered some clothes from Topshop US site and ARAMEX sent me an email asking for additional custom couple days ago. Now someone by the name of Michelle Yu emailed me every day asking for the money and said that they won't deliver until the money is transfer. They ask for $80. With all the fraud and scam, I hesitated to put in my credit card information in a third party site. And why nobody mentioned about custom in the first place. Why do I need to pay custom for something I bought in my own country. I bet this is not the first time this happens, I read a lot of people and fashion blogger talked about this. My advice, need anything nice from UK, go to ASOS.com. Even if they ship directly from UK, they won't charge custom unless is over thousands of dollars. Date of experience: January 16, 2014Do not purchase anything online. I've received my order and was damaged and I tried to get a hold of them but no answer whatsoever. It was my first and would me my last time shopping at top shop Date of experience: June 18, 2020Very nice site with good filters on the category pages but the design looks a bit to bland but helps the clothing stand out, not a fan of massive image banners on the home page. Product pages again are not very colorful and samey, but overall an ice site. Never ordered from them so far. Date of experience: February 3, 2013I never received my order after 3 weeks. They said they shipped it but they ship from overseas with no tracking number. Who does that? They did refund my money. Date of experience: November 21, 2015Had 2 good experiences with no shipping fees EITHER way- it took FOREVER to arrive but that was OK... items were as described. However- not sure if it was due to weather or the Holidays or WHAT- but last order - not even as $$ just never showed up! Their emails do not work- they were even asking me via email to REVIEW My order (which had never shown up) You can't track the order as the page says it's "unavailable". I finally CALLED- the woman was nice but told me this happens ALL THE TIME that items just "don't show up"... That's it. I'm very disappointed- waited a month and ended up with Nothing. Now I have to deal with cancelling the transaction on my Credit Card as I don't even trust them to do the Refund- she didn't seem at all interested in taking ANY information at all from me! Not the Order # or anything- just if it wasn't here by now- it's Not coming... WOW. No more shopping w/them from me- Bummers! Their clearance stuff was great. I really wanted my $15 zippered leggings and warm furry scarf! Date of experience: January 29, 2014