Masonville mall 8:00 pm-the 2 staff on hand were absolutely the laziest, most unfriendly, unhelpful personnel. We had to hunt them down in the store, they couldn't find a price on anything and they refused to let us try anything on with 20 minutes left. No announcement just rude and abnoxious. Will never shop there again-Wednesday October 23 Products used:Boots Service Value Date of experience: October 23, 2024Torrid made an error in their torrid cash. I tried contacting them through online chat they said it wasnt a problem on their end so I went through with my order. They take my money and confirm the order but they wont ship it. So i call to figure out what is happening to my order. They put my on hold for almost 30min then they finally come back to let me know they cancelled my entire order! I didnt ask them to either, i just asked for an update on my order. Garbage company. Scumbags who cant own up to their own mistakes. Wont be shopping there again. Tip for consumers:Quality has decreased significantly over the past year. Not worth the hassle. Service Value Shipping Returns Quality Date of experience: October 10, 2024I paid off my account. I recently received a new statement for $1. Why? I called & tried to close account. They stated they do not charge these types of fees. Today I found my account is closed, but the $1 is still there. I refuse to pay it and am worried they will tack on a late fee. Has anyone else experienced this issue? Date of experience: June 15, 2024I ordered some things with a egift card and it wouldn't go through so I called customer service, was a little rude and didn't know what she was doing. I still don't know what the problem was with my gift card because it was never used. My debut card would not go through on phone but I tried on website and it went through. Never could use gift card. Next thing I know I looked on website to find out when I'll be receiving items and order was canceled. With no explanation. Date of experience: July 11, 2024Today we had the pleasure of meeting Ms Karyn S. From the Kildeer IL store. She represented her employer so positively that we went straight to the sight to see what we wanted! Living in New Orleans, she told us there is one in Metairie. I explained that we rarely leave Orleans parish and she let us know that Torrid.com has the same, and sometimes better selection! What a salesperson! We wish she worked for US! Thank you Karyn! Tip for consumers:We are so grateful to have met her. I didn't know I needed this site til she sold us on it! Products used:She has sold us on the shirts for those of us with larger chests! Service Value Date of experience: June 7, 2024Try avenue.com, J.Crew has 3X now. Because Torrid's quality keeps plummeting and sale prices are still high. If the top is not a dress shirt like the Harper (w/ so much static) then it will wrinkle insanely and/or pill after 2-3 times warring. The pricey tops now look very cheap with little balls covering them. The lowest quality fabrics pill because the fibers are short strands. Long fibers stay together and are much less likely to pill but cost more. I always wash in cold, on delicate, and hang dry, and still they are a mess. Torrid knows they are the only option for more up-to-date looks for young women size 20+. They are NOT even "on trend"! Cringe floral prints, lace, ruffles, sculls, Disney, and so much Chiffon. Tip for consumers:Only buy things when they are more than 50% off the sales pop up a handful of times a year and even then when their prices are most discounted you'll still feel ripped off due to the low quality. Products used:Dress shirt and blouse styles only. Service Value Shipping Returns Quality Date of experience: December 30, 2023I'm so F*cking mad. I bought beautiful sets of underwear from Torrid and was so happy when they came. I've been washing them carefully, just as the tags said to and yet they've already got holes! I bought these in August of this year and multiple of them have holes and the threads are fraying! Both in the lace and the actual fabric itself. I paid way too much for them to be falling apart so fast. Extremely disappointed and angry. We need more stores for plus size women that have cute stuff that's also well made because this is ridiculous. Tip for consumers:Buyer beware Products used:Underwear Shipping Quality Date of experience: October 24, 2023I want first to state that the girls at the stores that I go to are great. They have awesome attitudes at the one in Homestead and the one at South Hills Village. That said, the clothing fashion has gone downhill tremendously. On top of that, if you have a problem, customer service will belittle you and treat you less than a supposed "special VIP Patron". My daughter and I spend quite a bit of money at torrid and we were treated very unfairly for $4. Long story short, there was a late fee tacked on to my daughter's account which she thought she had paid off in full. It appears that she paid all but $1.58. She talked to someone who promised to waive the fee. Months later my daughter was still receiving late payment notices for the $1.58 plus additional late fees. She no longer wanted to deal with it and finally just closed her account. Rather than keep her as a customer, they took $4 and list two customers. Im closing my account too. Date of experience: November 5, 2023If I were you, I would not do business with this company. I spent $300 at their store and returned a $67 coat through the mail which they claim they never received yet I had the email stating that they did receive my return needless to say I never got my $67 back. It was a complete headache. Customer service was a complete joke.! But now I see with the other reviews and how many stars they have I should have looked up the reviews before shopping with them. It was my first shopping experience with them, and it will be my last.! Service Returns Date of experience: November 14, 2023I ordered an item from Torrid for my wife, and got confirmation in my email that I should be able to pick it up in the store as late as today. Well, I never received anything else from them, so I opened a chat session on the Torrid website just to learn that not only had they not actually processed the order, they actually didn't have the item in stock. They didn't charge me, but the fact that I had to go searching for the reason why my wife won't be receiving her gift today, and then having to tell her that I actually did attempt to get her something but got let down by this company is a reason I'll never shop Torrid again and will ensure others I know steer clear. Tip for consumers:Likelihood of not getting the item is high. Products used:None Service Date of experience: March 17, 2024I ordered a sweatshirt, leggings and a pair of shoes on August 28,2023. I was hoping to have these for a party in October but it didn't come for that. When tracking the parcel it said delivered! I didn't get it. So I contacted customer service and the said they would send another parcel because they were not be able to reimburse the money. So I accepted their offer to resend my order. 35 days in transit the tracking site says delivered! I still did not receive my parcel. I was offered 70% of my cost?!?! Are they for real? If they can't guarantee that items purchased will be delivered, stay out of foreign countries. Prices were excellent but it's not so good for the consumer who pays but doesn't receive their items! I would have added a photo but I have NOTHING to show for! Products used:Product was never received Service Shipping Date of experience: November 18, 2023Summer of 2023 I would have gave Torrid a 5 star. I still have pretty sandals with the tag on them. This fall and Winter 2023 all the shoes are ugly no type of style. Some of us with wide width feet don't have any other option.Torrid please do better with style and color.Thankyou Service Value Shipping Returns Quality Date of experience: January 17, 2024I bought clothes and shoes through the Torrid app and everything seemed fine. I have been waiting for an update of my shipment and nothing has come in. I go to check the status and it says canceled. Don't know why if they charged my account and I got the purchase confirmation. Also never received and email or notice of why they canceled my order. Have tried to contact customer support many times and they never answer. Waited on the phone for over an hour and no answer. Worst customer service ever. Tip for consumers:Worst customer service I have ever dealt with. Products used:None Service Value Shipping Returns Quality Date of experience: November 30, 2023I am an avid shopper and one thing that is absolutely absurd is your special promotions. I shop clearance regularly and the prices can be so great then you have a great promotion and up all the clearance prices about 20-40$ depending on the item. I have never seen so many clearance prices change on the same item. I have found jeans on clearance for 19$ the. The same exact pair in clearance during the sale is 49$. The biggest scam with sales and clearance. You have a huge fan base and tons of shoppers and rip them off consistently. Products used:I have all shoes, pants, bras , underwear and tops Value Date of experience: November 15, 2023Every time I asked for a supervisor (3x) I was hung up on. Finally get someone, who I don't think was a supervisor because she couldn't figure the process of verifying there is nothing pending on my account, to tell Comenity so they can release my credit limit. Somehow the system duplicated 2 orders that had already processed and were received, and paid for! Now I have to wait 7-10 business days for it to possibly clear up. Wouldn't be a problem if we weren't in the Torrid Cash season and if I didn't have $1075 in Torrid cash to spend! IF they realize their error, the items I want will be gone, or we will miss the season all together! They are the absolute worst. If I miss out on $1075 (or ANY amount that I've earned) because of their problem, this card is getting shut down and everything I received that I haven't with yet will be returned. This system made me give them 1 star, but if it were up to me, they would get none! Service Value Shipping Returns Quality Date of experience: April 3, 2024I have been trying for MONTHS to get Torrid customer service to correct an error on my acct. I returned an item that I continue to be billed for, and it is affecting my credit rating. I advise never to buy anything from them. Tip for consumers:Horrible customer service Products used:Bra Service Returns Date of experience: January 23, 2024Placed an order 7 days ago and its still processing it stated 10 days until order will be delivered. I called today and had the worst customer service telling me I should know during torrid cash it takes even longer to ship... I ordered from this place once 2 years ago and will never order again. I'm leaving on business trip and hope nobody steals my package while I'm away. Figure out logistics this is why companies fail. Tip for consumers:If your in a rush and don't have more than three weeks for waiting don't do it. Products used:Belt, Shorts, Shirts Service Value Shipping Returns Quality Date of experience: May 6, 2022They offer you 40% off your first order if you apply and are accepted for a torrid credit card. It's a pretty nice incentive since it's an expensive clothing line. I followed the directions, and immediately after approval clicked CHECK OUT. I wasted no time, I didn't close my browser, nothing! Their website did not save my card info or give me the 40%. I still ordered, because the items go out of stock so quickly. Sure enough customer service will not provide any future discount as a resolution to this issue. Then I go digging for information, and see that they have this listed elsewhere that they will not replace the discount if lost. Well if you have to put that on your page, it probably means you have TONS of people that this is happening to and making complaints about. I will be cancelling my card and not purchasing from this store again. I got roped into applying for this card, and it was a SCAM. They know it's happening because their website is faulty. Horrible customer service. Tip for consumers:Credit card scam. Poor customer service. Products used:Going to return Service Value Shipping Quality Date of experience: August 17, 2021I stop ordering from them when I ordered 2 pairs of sandals from them they sent me a size 13 no good to me. Their return is so painful until throwing them away and taking the loss and never doing business with this company again was easier. Date of experience: December 21, 2020This company is trash. Don't waste your money on these backsliding liars. We bought an item on sale and they said the info was incorrect. It was perfect. They did it so they could take away the on sale price. Liars, thiever, and donkeys. Service Value Shipping Returns Quality Date of experience: February 13, 2024I place 8 orders during the presidents day sale. Each one was cancelled but the items are still listed on there site. When I called customer service I was told I could reorder however, since the sale is over it is now twice as much. I'm not doing business with these people again. Tip for consumers:Dont shop with them. You will only get full priced items. Sale or clearance they will cancel your order Products used:Shirts, pants, shorts, Service Value Shipping Returns Quality Date of experience: February 18, 2021I love thier clothes, but living outside the US I have to order online. The clothes take ages to arrive, and if you have any issues dealing with customer services is a nightmare. I'm not sure if they actually have customer service people or if they are bots, as the replies make little to no sense, and you just seem to go round in circles without ever reaching a resolution. If they are actual people I think they must tell them to be dumb on purpose so you give up and just cut your losses. Service Value Shipping Quality Date of experience: February 5, 2022I love Torrid brand clothes, but if you order online and make a mistake in size, they will not change it, even if you call immediately. You must wait weeks for it to show up only to send it all back to exchange. Such a waste. It's an asinine policy. Tip for consumers:Don't order online Products used:Lingerie, intimates. Service Value Shipping Returns Quality Date of experience: March 11, 2022I placed 2 orders over 2 weeks ago. I have not received any follow up nor any communication regarding my orders. I've sent two messages to two different departments and no one from anywhere within Torrid has responded. Time to find another brand to patronize. Tip for consumers:Prepare to wait a long time for your order with no updates or communication. Products used:Clothing Service Value Shipping Returns Quality Date of experience: June 15, 2022Absolutely love Torrid. No issues with funds ever, yes they can be a bit slow with orders, but they are always traceable and I am a International client. Deals are amazing if you can catch them like haute cash and other online 1 day promos. Returns take some time as well, but everything has been credited back with 1-2 months (this could be because of my location). Quality and one of a kind designs. Especially for the girl with a little more ;) Date of experience: January 15, 2018