Ordered a birthday present at 10:32am. Paid for next day delivery as ordered before 6pm which is their cut off for next day delivery. Paid by PayPal and it went through fine, but Toys R Us didn't collect from PayPal until 19.35hrs that evening. Result? Present due to arrive too late for the party. Shop elsewhere, this is simply disgraceful. Service Value Shipping Returns QualityWe stopped in at Toys R Us on Broadway in Vancouver today for our first baby purchases. One of the ladies there was very helpful giving us a complete run down on strollers and car seat combos. Surinder also gave us a list of baby items we will need and lots of good info. Overall a great experienceI'm very unpleased with the ongoing back n forth run around with my parcel that was meant to have gotten to my address but never showed up I'm demanding a repayment and that's taking so long to comprehend and I'm very mad at all of this outcomes so so sad tbh it's unbelievable Tip for consumers:Just stay in contact with the supplier as they communicate great but my experience has been so horrible Products used:Didn't even get to see it and I'm 100% angry since I really wanted it shining fates Pokemon box..Great selection of toys for kids! Iiterally heaven for kids, and caters to almost everything a child could dream off - from barbie dolls to electric cars.Be careful when you buy anything from this store in Canada, and ask about the return policy…. I bought Lego in the morning and found the box broken in afternoon so I went back to Toys R us same store on the Decarie to return it at the same day… they refused to return it saying that in their policy they don't return Lego! I asked them where is this policy written, and of course it is not written anywhere…. I told them you should write this on a big sign near the Lego section… very bad store I don't know till when they will survive… always high prices, no price matching (this is what the staff told me) no return… they don't respect any of customers rights in Canada Tip for consumers:Be careful don’t buy before asking about their return policy They don’t have price matching They don’t return Lego They don’t respect customers rights in Canada Products used:Lego Service Value Shipping Returns QualityI was on eBay and ordered a toy for my grandson. When I hit order, I noticed the address was wrong so right away I sent them a message to cancel the order so I could buy it again with the right shipping address. They said they can't cancel the order. I next sent a message to them to please change the shipping address (this was -5minutes after I placed the order) they said they can not change the shipping address. WTH!Toys r us has a great assortment but I have seen similiar products significantly cheaper at other stores.My items still under warranty and till now they didn't do anything Two months Till now, worst management and customer service Products used:Nintendo switch Service Value Shipping Returns QualityThey dont respond to customer service enquiry form. They dont have a phone number to contact them. Never got my complete order. They basically ate my money. Such a fake company. They only publish good review on their website.I placed an order at the beginning of March through their ToysRUs branded site (identical to HW site except for colour/branding). It's now well past their 1-6 day delivery timeframe. They don't respond to any of my messages/emails/calls. They haven't so much as sent me a tracking number. Their most recent reviews on their site are from September 2019. Starting to think this is a scam. I spent $1.4k on Lego. How can I get a refund if the order never arrives? The worst service in the world. Chinese fake lego sellers have better service than this. Let that sink in. Tip for consumers:Avoid this company. Products used:Nothing - haven't even received a tracking number. It's now double their max delivery timeframe. Service Value Shipping Returns QualityTook 6 weeks for my nephews "in stock" present to arrive, poor customer support, package opened and tools missing! I will never purchase from this site againI ordered a car and guess what? The car was BROKEN and there were missing items. The car looked as if it was returned by someone because some pieces of the car have worn away. Also, when I went to return it, they said that I can't! So I had to bring it back home and tried to fix it. I would tell you to stay away if you don't want your package to be broken and has missing things.I do a lot of reviews and I am honest to a fault. Anyone who is a savvy shopper who does their research knows full well that you can get a lot of items this store sells just by doing some serious price-matching. For instance, an x-box game I was interested in was 8.00 cheaper at a local game store. That's quite a difference, don't you think? I don't shop here anymore, now that I have wised up.I bought a baby carrier then unfortunately it happened that I lost the resit. They told me to go print out bank statement to show that I bought it with them and I did exactly that, came back with the statement then now they had to go check all the transactions for that day I bought it likeeeeeee okay I was patient enough to wait, now they found the transaction and everything should be sorted right? Well they asked for my bank card so they could refund back in it suddenly they can't put the money back in my account for whatever reason which is known by them like I literally stood there for 3hrs just to get a refund? The manager even had bad attitude instead of being kind I mean I've been waiting all long as heavily pregnant as I am... The service I got was very bad. Work on improving your return policy as how you retrieve old transactions using bank statements cause I mean you can't demand the statement then next thing you can't work with it haiiii Service ReturnsOne guys named franklin and he help me so much with getting a gift for my friends birthday party so thanks Franklin Products used:Lego beyblades figures stuffys Service Value Returns QualityI payed alot of money for express shipping and its been a very slow delivery it hasn't even been sent out and its been 7 days, didn't have some items in stock, Express shipping it takes maximum 3 days to receive it now its been 7 days and still haven't recieved it let alone they haven't even shipped it! Not happy at all! Played and extra $30 for nothingDo unto OTHERS Pappy and us kids love you we cant wait for teddies and whoopies Christmas trust legacy CUSTODIANS specian in toon viles interdictor seniors security safety fun and toy show thanks wr loves ya woopie theres the roller coasters got to goI placed an order, received a notice that it was shipped; weeks later, nothing. Now the order # doesn't match their records.They post sales on legos and other goods, stating its only valid for prices ending in a certain number. The price on the shelf is not the correct number so when you go and purchase these items thinking you are getting a sale it is incorrect as they have changed the price to end in. 97 and do not let you know that. Many people dont realize this and end up spending alot more then they intended too. This is just as bad as stealing. Shame on you toys r us. Its a no wonder why you had to shut down all American stores. Public be aware, do not support this, do not buy from them. Buy online and let them shut there doors. These crooks do not deserve our hard earned money. The director at the St. James store in Winnipeg said it was ok to write this review.Ordered Items from them for Christmas. Now told Items on backorder and may not come until after Christmas. Called Customer Service, they are of no help and couldn't tell status of most items ordered. Credit card shows charges of $40 dollars over amount order was supposed to be! Whole operation at this retailer seems to be out of control, right hand doesn't know what the left hand is doing. I would recommend using other retailers and avoid ToyRus if possible. Sorry for being so negative, but they don't seem to have their act together.Bought some toys for my brothers they were really happy with it and looks like it is made from high quality mats for how resistant they are The emails kept us up to date and we liked the fact we could track the order and it gave us good confidence. We also saved over £200 so what a bargain!Pre-ordered MLB The Show 17 for my son and didn't get any of the preorder bonuses. Recommend Ordering it somewhere else like GameStop or other video game stores.I bought a Barbie for my niece which it was sold out everywhere. And I found it on this store! They have all kind of toys for kids. The only thing is that sales assistants seem a bit lost when you ask them for a concrete item and it's sales season. But apart from that, my experience was a good one. The most important: my niece is the happiest girl with her new doll!Toyrus is super, and I'm anxiously waiting for them to come back. I liked the nearby store that's no longer there, but prefer the website so gifts can be directly shipped.Their system errors out on the shipping address and now they cant cacel the order or correct the shipping address. What kind of company cant correct a shipping address or cancel an order?! Basically on out my money for the order and there is nothing they can do. Hope someone at that random address likes the toys I bought them. Was supposed to go to a toy drive at work. They deserve the bankruptcy they are going through. Good riddance.