They advertise a price and clearly state that the reservation is cancelable. Click on link, enter CC info, get a confirmation that reservation is non refundable. They hide behind the booking company and they're not responsible for the change in terms. Complete BS of a business model. There's a reason that they've been fined by governments for fraud. Only by stopping using them, will they go away for good. Service Value QualityI was led to believe I was booking directly through the hotel and it was not labeled Trivago.after calling and making reservation my message from them said Trivago.My daughter to.d me she got a much lower rate going directly through the hotel.I told her I was duped because it looked like I was going directly through the hotel.I also said I may want to cancel at the ti e and they said I could but added an additional 7 dollars to my reservation.I canceled and when I called to cancel they said they were adding another additional fee.what a deceptive and horrible business.Yoy get a higher rate and they rip people off.Do not use them. Tip for consumers:This was Trivago.A travel organization..seems l ore lime a scam outfit.Very deceiving. Service ValueI am so happy, because trivago is the best hotel searching site. When i go abroad i use trivago and everytime they give me good job. I say thanks from hereto trivago Tip for consumers:You must use it Products used:Hotel Service Value Shipping Returns QualityThey would not refund or change the dates of my hotel stay. They don't really mean cancel the reservation 24 hours before. I will never use trivago again. I will call the Hotel and make my reservation. Tip for consumers:Call the hotel and not use trivago to book hotels. Products used:Got screwed out of $600. Service Value Shipping Returns QualityI learned that if I had stepped into the chosen hotel, my rate would be $22 cheaper than booking through Trivago. Now I find that Trivago booked me not only for last night in Tennessee but has also booked me for three days from now in New Mexico via Priceline! There is absolutely no way to get hold of Trivago and get it made right. Priceline says "Too bad, so sad" and hotel refers everything back to 'the third carrier'. The minor convenience now seems not worth the costs. Tip for consumers:First, every time the screen changes CHECK THE DATES. They often change too. Second, don't fill in information to make it easier. They can then auto book you when you only thought you were looking. Third, call the hotel directly, give them any organizations you belong to that might permit a discount and get a best rate to compare. (AAA, AARP, military etc) Service ValueBooked a room with Days Inn Wyndham Effingham Illinois. The event we were going to attend ( FUNFEST) canceled all but one day for event. We called and canceled our hotel reservations for September 14th through 18th of 2022 on May 10th 2022. We have just given that money to someone because we cannot get a refund. We should have called and booked directly, ended up costing us much more than we would have saved going through this company. Very dishonest! Lesson learned!I used it many times and find the info useful and updated most of the time. Travelled to many places based on the info I searched there Service Value QualityThe commercial that shows someone getting a better rte on check out than someone else on Hulu is annoying. Obnoxious and would cause me NEVER EVER to use Trivago. Crap Ad, Crap service. Tip for consumers:NOne they suck Products used:None they suck Service Value Shipping Returns QualityWas looking for a hotel in downtown Toronto, so set the search for "Downtown Toronto / Close to CN Tower..." (a pre-set selection) And it came up with all kinds of hotels in Mississauga, North York, etc. I'm sure the prices were good but don't have the time to look through all the crappy recommendations. Hotels.com was so much better for searchAt the Universal Hilton, I had my second quinceañera. Ms. Violeta * * assisted me in the banquet space with everything I needed, as well as making a room reservation so I could stay after the party. She also helped me make the reservation to enjoy my family in the restaurant.Found a bed bug right as I was going to bed. Notified the manager who then called the owner. The owner showed no instantly became rude n condescending. Flat out blamed us for bringing them in. No plan to remedy the problem. We requested our refund n left. Inspect thoroughly the beds! Think twice before considering staying here. Magnify that picture!El major hotel Aydinll cave GOREME TURKEY THES BEST HOTEL, BEUTIFULL ROOM CLEAN, CONFORTABLE Friendly staff, I recommend the spa.I looked for hotels in Barcelona and only half of the suggested hotels are actually in Barcelona. Why can normal sites like booking do this but trivago can't?OMG, this is the WORST website! I hired a lawyer to reach an agreement with Brackenridge House B&B contingent that I delete negative posts. Somehow, Google forwarded my review to Trivago and they WILL NOT delete my post which is costing me a recovery of $1,650! I have deleted my Google post and emailed Trivago FOUR times, also called transcontinental long distance to Dusseldorf Germany. DusselDORKS repeatedly reply they cannot delete my post. Danke nein. Google forwarded the post and is not returning my emails either. Jillian Fina Tip for consumers:Do not post on Google or Trivago! Products used:I will never use Trivago again. Service ValueWay to many crappy recommendations... don't waste your time and use couchsurfing or airbnb instead honestly.I need my refund back my booking was booked the wrong date call and spoke to someone after two days of getting someone to finally answer said I had to wait 24 which it has been no one answered and still waiting on a refund which I haven't received and they took my money I need my money back don't have money to give away!Price is different when you are going to book. What is the use of a comparing site when prices are not correct shown on Trivago. It's not the booking site. Prices on Booking and Agora are mostly 2 or 3 times the price shown on Trivago when you click on the Trivago price. Service Value QualityI thigh that Trivago is in according with otel.com to steal money. That's sucks! Many people have a lit of complaints about otel.com and TRIVAGO never did any thing to help their customers.I used Trivago to stay at a Days Inn in Ontario Canada. I booked for 2 nights then decided to stay an extra night. I paid the motel directly for the extra night. When I checked my credit card statement I found there was no difference in price. Which begs the question, why not just book directly with the motel/hotel yourself?BEWARE TRIVAGO BUSINESS SERVICE! Auto-renew scam We have been B&B and Hotel owners for 10 years. I our experience the key is partnership with the 3rd party companies. We were 'sold' the Business service acc on 13/1/20, we were NOT told it would automatically renew. In fact told "try it and if don't like it then that's fine". 13/1/21 It AUTO-renewed (amidst Lock-down with our sector closed), no postal reminder - just an email designed to go straight into 'junk' and not be read. When I realized I immediately responded to be told no 14 day cooling off period when it's a renewal. Reluctantly paid after 4 debt collection letters. This is deliberate mis-selling, absolutely shameful! I will never do business again. Businesses BEWARE!After hours of searching we finally found a nice deal and decided to do the booking. I received the booking ID number and Trip number. They send me an email saying that they had receive our money and they would send an email of confirmation shortly. But for our big disappointment on the next day I received an email saying: " The hotel has informed us that the booking you made at the rate at which you purchased it was booked by someone else just a few seconds before you. We tried to find other rooms at the hotel at the same rate but unfortunately, there are no rooms available and we have had to refund you." What a bul$&@" :(( (((( as they still had the same rate when I checked after ready my email. It means that they don't update the website properly and you can lose a good deal in other reliable website while you will be waiting until they cancel booking! It was the first time and for sure the LAST time I have used this crap website! Ps. We still didn't get our money back after more than 24 hours waiting :(( ((I booked two round-trip flights through Trivago. Having not used the site before, I called to confirm with American Airlines that my flight was showing up in their system; it was. The very next day, a rude man who spoke very poor English called me to explain that the discounted price I booked at had expired and that additional money (hundreds of dollars) was due in order to prevent cancellation. I refused and they cancelled the reservation. Some additional research into this Trivago partner showed a large contingent of other Trivago costumers that experience the exact seem thing. Trivago should be held accountable for deals they advertise through their website. I will be publisizing my awful experience dealing with this clear scam until I receive some sort of resolution.Spoke with beverly very nice and understanding, the hotel is comfy and has a indoor pool, free good breakfast, pleasant place to stay for a weekend. Everything from restaurants, shopping, lounge very close by that's a Plus :) Just hope that the parking spot for costumers get renovated! To many holes, cracks;/February 2020, made a hotel regeneration for our honeymoon at a hotel in Florida for 4 days... paid trivago $1700. 00, I called the hotel 3 days before to confirm our reseveration... the hotel said trivago called and cancelled our reseveration... THEY REFUSE TO THIS DAY TO RETURN OUR MONEY... THAT'S FINE BUT GOD TELLS US, "IF WE/TRIVAGO IS DECIETFUL, IT WILL COME BACK AT THEM 2 FOLD." Sorry for being so negative... but TRIVAGO IS A BUNCH OF CROOKS... THIEFS... NICE SCA.M. COLLECT MONEY CANCEL RESEVERATION AND KEEP MONEY... they the ones involved will face through wrath from GOD... cheaters thiefs totally unGODLYTwo Owners! One great guy, Matti! His partner is a bad-mannered man with no appreciation of good customers. Good food, good servers. Without this brute, it would be a good restaurant!