The company whose business model is to screw up your order and/or account and be so lazy, indifferent, and/or incompetent so as to do absolutely nothing to rectify anything and literally block customers from ever purchasing again, because they can't be bothered to fix their mistakes. Good, if you're looking to reserve a date in bankruptcy court, I guess. Lol. Shop Free people, Urban Outfitters, & Anthropologie at your own risk. And once their regular abysmal customer service ignores you, you'll be blocked by their corporate level staff if you attempt to contact them. An online shopping nightmare. Ugh. Tip for consumers:Just don't shop with any retailer under the urban outfitters umbrella company, because if anything goes wrong, you're sol. Service Value Shipping Returns Quality Date of experience: October 7, 2024I ordered size 7.5 Women's shoes they sent me size 5.5. I have to pay for the return when they messed up! Also no guarantee I'll get my money back but store credit instead. I would rather not ever spend another dime at this store. Date of experience: December 15, 2023Online Orders constantly got cancelled with no reason. Reached out to CSR, can't fix my issue and can't even tell me what is wrong just told me to call some line … after one week of waiting for the email response they promised and never sent. I'm good without buying anything from this overpriced store. Date of experience: September 12, 2023Wish I looked at the reverse before I placed my order. I placed my order on Dec 26, and got an email saying it shipped on Dec 27, and the tracking number I received for my package keeps saying ' awaiting carrier pick up ', now it has been over a week, still no updates, when you call the customer service, they just ask you to wait. It's ridiculous, never had a company this had before, never shop there ever again! Shipping Date of experience: January 4, 2024We purchased online, the wrong item was sent. I e we're told a replacement would be sent to us and they gave us a return label via email for the wrong item. The wrong item was sent back and we still have not received the correct item, reached out again for them to tell me it is out of stock and I would receive a refund. 3 weeks later no refund and I reached out again for them to tell me package is in process to warehouse and I will not get a refund until they receive the product. The WRONG product that we received. It has now been 1 month. We will not be buying from this company again, plus the customer service is not able to provide any information. They did not have the order # or tracking #. Very frustrating experience. Date of experience: February 7, 2024Their online orders are always messed up in some way. Any time I order anything it's always a problem. Previous orders wrong/late/says delivered but not. My last package was out for delivery for 10 days and never came. Terrible customer service that just refunds me instead of just getting the item to me. All I wanted was a hoodie. They can't even deliver one item. Save your time and money and find the original brand of clothes online from other sites that can actually deliver. Horrible company. I'm done with this company. Products used:I ended with nothing because they suck. Service Value Shipping Returns Quality Date of experience: October 7, 2023They mess up orders, they don't follow up with what they say they will do. Lost packages that never arrive or arrive weeks later. Customer service is terrible! I can't tell you how many time I have been promised someone from customer service will email me with the solution, no one ever does! Products used:Shoes Service Value Shipping Returns Date of experience: January 21, 2024I ordered something in November. An email was sent saying it is on back order. Over the weeks item was shown in stock mine still not shipped. Called a few times was told it would ship. Still hasn't. Shame on them ordering a month before Christmas shouldn't be a problem. Over promise under deliver. I will never shop there again Tip for consumers:There customer service is clearly taught to say its on the way when it isn’t . They were friendly but had no idea if or when I would get my product Products used:None Service Shipping Date of experience: December 8, 2023Don't buy essentially they are disorganised or scammers I'm not sure which. I ordered three items and waited nearly two weeks for one stating pending and a false delivery date to then have to chase them. I was told the order is pending cancellation and once that happens they will return my money! What an earth is that about if I didn't get in touch were they just going to keep my cash. Moreover you know what stock you have so shouldn't have let me buy them and my money should have been put back in my account weeks ago when the order couldn't be fulfilled I should have been offered the chance to cancel my whole order as soon as they realised they were selling products they didn't have. This is fraud whether deliberately or accidentally. If a person walked into a store and accidentally' put a product in their bag and walked out I'm sure they would take action yet they have been sitting on my money for all this time without a word to me. Never again Tip for consumers:Don’t use it beware Products used:Not the sandals they never came. Cargos and shirts are awful quality and fit Service Value Shipping Returns Quality Date of experience: October 29, 2023I am a very frequent customer of urban outfitters and have been ever since I was in high school. I have a sweater I got as a gift and have no receipt and will not be able to return it now or exchange it because of the new return policy with no receipt. I find it very rude, it almost makes me feel that they assume I stole it or some thing. Date of experience: December 14, 2023I wish there was an option to give 0 stars.I ordered a sweater, and it was delivered. I got a completely different sweater than the one I ordered, and after being connected to multiple different associates I learned that I had to go through the process of a return for the wrong sweater in order to get a refund on the correct sweater. The cherry on top is that the sweater I wanted all along was now sold out, and they cannot send me a new one. So, if I want to be refunded (which obviously I do) I have to process a return (which is a difficult process) on a sweater that I never ordered in the first place. They offered nothing else. If this company makes a mistake, it will become your fault and there is nothing they can do to help you. I will not feel comfortable ordering from here in the future, and warn others. Service Shipping Returns Date of experience: January 22, 2024So i ordered something right and received no email so had to spend like 30 mins trying to find my order and when i found it and tracked it all was well. I was wrong to feel that way because after a whole two weeks of waiting i check again and my order was randomly canceled. I am very upset like what. Tip for consumers:please don’t get ur hopes up. Service Shipping Date of experience: December 18, 2023I had one order that was split in two. The first order was delivered to a fast food restaurant and the second to the wrong building, the driver sent photos of it in the wrong building and didn't tell me where he delivered it but said that he wasn't going back to sort it out. I called Urban Outfitter's customer service just to be told that it's not their problem, it's the problem of the delivery company. I tried to get a refund and they said that they won't be doing that since they've recorded it delivered and that I should take it up with my credit card company. This is wild. Service Value Shipping Returns Quality Date of experience: December 3, 2023My item return status was shown as received almost a month ago but till date there is no refund processed. Contacted their live chat twice and they told me they cannot confirm if the item was even received. Keep repeating that they do not have this information and that I can only wait (mindlessly). So what is the point of the returns tracking number and status update? I have been more than patient but it is still appalling to receive such replies. ZERO customer service and after sales service. 1st purchase and never again. Bring your business elsewhere guys. Date of experience: May 19, 2020I visited the market street store in Boston, Mass on 13 October, but was not able to write this review until now. The first problem was attempting to pay for a scarf I had selected. The cash register was not available which forced me to have to walk a maze, up stairs, finding no staff, having to walk down a long hallway, then down two flights of stairs to finally locate a cashier. The female cashier, never greeted me and acted annoyed that she had to work. I mentioned to her that this store made it difficult to make a purchase. She stated that there was only one cash register for this very large store. I purchased my scarf as as I was leaving a young caucasian female arrived to pay for her purchase and was very pleasantly greeted and asked, " can I help you? Very different from my experience as an African American. Another reason for Boston being labeled as the 5th rudest city in the country. Tip for consumers:That the reviewer is asked to set up an account Products used:Scarf Service Value Quality Date of experience: October 23, 2022I ordered a bedspread mid-December. Hello! It's nearing mid-January. In the box contained a hairy furry pillow and not my bedspread! Customer service told me to go to ups to return it. Go to a UPS store in Minnesota freezing temps on my dime for your mistake! They changed it to pick up at house. One week the box was on the porch wet with snow. Never picked up by ups. I called again and was told to bring it to an ups store. To date they charged me and I still have no product. At least 2 hours on phone calls with them. I would stay away from this company! Too many good companies to order on line then go through the stress with this company. Date of experience: January 13, 2023I purchased two items from urban outfitters three days ago, and the customer service emailed me one item is out of stock, I want to cancel my order since they haven't dispatch yet. But they told me I can't cancel my order because it is processing. How ridiculous it is? Last minute inform the customer the item is out of stock and can't make any changes from that. They didn't update their stock in time and let only the customer knows three days after. They don't value customers, what they do just inform you what they are going to do. Really disappointed. Tip for consumers:don’t purchase is the best way to prevent any bad experience happen Products used:Force using their sports clothes Service Value Shipping Date of experience: November 17, 2021Placed an order online for 3 items. Only 2 arrived and both the wrong size. Cannot get a refund, customer service is abysmal. Can only chat online and then they cut you off. Emails are completely ignored. How this company is still trading is beyond belief. Watchdog needs to look into this. Would give minus stars if I could. Tip for consumers:Read all the reviews, you will avoid this company Products used:None Service Value Shipping Returns Quality Date of experience: January 4, 2023Horrible experience! Order was placed on a a Tuesday - Next Day Air, order confirmation received at 7:55 a.m. for a stock item. Now Friday evening, 7:24 p.m. and still has not shipped. Been calling all day. Cannot give me any information other than it's ready. Prices are low, but you're going to get what you pay for. Loser company! Date of experience: April 29, 2016I love this store, but why is everything so ridiculously overpriced? Seriously, there is no point in ordering stuff from urban outfitter, apparently all their sales only happy and are applied in-store. Date of experience: April 9, 2013Love their huge selection of Vans & Converse. Dig their sweats and the store is always having a sale. What's not to like? I see a lot of unhappy peeps on this. I don't get why they're so angry? If you've got a problem, then just contact them. If it's still leading to no where, contact your credit card bank. If everyone were forced to work in retail, they'll all be a tad more understanding and empathetic. No one's perfect & mistakes do happen. Be more human. Getting back, Urban's totally the place to go if you want trendy styles. Perfect place for me & my gf to go. We just split into our individual sections and meet up in the Home section. Shopping online is super easy too. Love Urban. Date of experience: January 18, 2020Terribly poor customer service. Urban Outfitters has lost my return package itself and they are trying to transfer the problem to me and DHL. Now more than 7 months and 100 emails further, no money seen yet and on every email you get a content-less reply which does not take you any steps further. Would give 0 stars if possible! Date of experience: July 9, 2019Same as other reviews really. I just wished I had read these reviews first. Very rude, incompetent Customer Service team. Did not receive my order, no refund, no replies to emails. Totally unacceptable. Disgusting company. Avoid like the plague. Date of experience: June 30, 2014Purchased a pair of pumas, the last pair actually that were being sold on urban outfitters.com for $75 dollars. 3 days later I received the shoes and they looked a bit worn, perhaps a return when I looked at the front of the box they had a sale tag that marked $39.99. I called about 13 times till someone finally answered to not answer my questions but to transfer me over to customer service, that only ended up providing an email so I could contact them via email. Its been about 3 days, haven't heard back & I'm highly upset. I have been a loyal customer for about 8 years and have now realized what trash hole this store is. They rob your money & don't care once they have it. They will not return it, exchange anything or ask you if you were happy with your purchase. I'm sure, everyone will catch on and let this store burn in hell. Thanks urban :D happy holidays Date of experience: December 23, 2015Urban Outfitters is a company that does all it can to maximize profit, especially surrounding its cheap website template. They are too money-hungry to hire a dedicated dev. Team to create a website that doesn't become unresponsive every time someone clicks on an image to zoom in or click through the reviews. Whenever I use the website, it feels like I'm using an old Toshiba laptop from 2006 that's getting ddos'd. Honestly, I haven't had any negative experience with the actual clothing I bought from this company, but just keep in mind that Urban Outfitters is fast fashion - too expensive for its own good. The website itself highlights that poor quality. Service Value Shipping Quality Date of experience: October 10, 2021