My item return status was shown as received almost a month ago but till date there is no refund processed. Contacted their live chat twice and they told me they cannot confirm if the item was even received. Keep repeating that they do not have this information and that I can only wait (mindlessly). So what is the point of the returns tracking number and status update? I have been more than patient but it is still appalling to receive such replies. ZERO customer service and after sales service. 1st purchase and never again. Bring your business elsewhere guys.Urban Outfitters is a company that does all it can to maximize profit, especially surrounding its cheap website template. They are too money-hungry to hire a dedicated dev. Team to create a website that doesn't become unresponsive every time someone clicks on an image to zoom in or click through the reviews. Whenever I use the website, it feels like I'm using an old Toshiba laptop from 2006 that's getting ddos'd. Honestly, I haven't had any negative experience with the actual clothing I bought from this company, but just keep in mind that Urban Outfitters is fast fashion - too expensive for its own good. The website itself highlights that poor quality. Service Value Shipping QualityI ordered size 7.5 Women's shoes they sent me size 5.5. I have to pay for the return when they messed up! Also no guarantee I'll get my money back but store credit instead. I would rather not ever spend another dime at this store.I visited the market street store in Boston, Mass on 13 October, but was not able to write this review until now. The first problem was attempting to pay for a scarf I had selected. The cash register was not available which forced me to have to walk a maze, up stairs, finding no staff, having to walk down a long hallway, then down two flights of stairs to finally locate a cashier. The female cashier, never greeted me and acted annoyed that she had to work. I mentioned to her that this store made it difficult to make a purchase. She stated that there was only one cash register for this very large store. I purchased my scarf as as I was leaving a young caucasian female arrived to pay for her purchase and was very pleasantly greeted and asked, " can I help you? Very different from my experience as an African American. Another reason for Boston being labeled as the 5th rudest city in the country. Tip for consumers:That the reviewer is asked to set up an account Products used:Scarf Service Value QualityI bought overpriced jeans for their quality thinking that they would last for a while. Two months after my purchase jeans got ripped apart. I am so disappointed because I was really happy to buy some "good quality" jeans.I ordered a bedspread mid-December. Hello! It's nearing mid-January. In the box contained a hairy furry pillow and not my bedspread! Customer service told me to go to ups to return it. Go to a UPS store in Minnesota freezing temps on my dime for your mistake! They changed it to pick up at house. One week the box was on the porch wet with snow. Never picked up by ups. I called again and was told to bring it to an ups store. To date they charged me and I still have no product. At least 2 hours on phone calls with them. I would stay away from this company! Too many good companies to order on line then go through the stress with this company.I purchased two items from urban outfitters three days ago, and the customer service emailed me one item is out of stock, I want to cancel my order since they haven't dispatch yet. But they told me I can't cancel my order because it is processing. How ridiculous it is? Last minute inform the customer the item is out of stock and can't make any changes from that. They didn't update their stock in time and let only the customer knows three days after. They don't value customers, what they do just inform you what they are going to do. Really disappointed. Tip for consumers:don’t purchase is the best way to prevent any bad experience happen Products used:Force using their sports clothes Service Value ShippingHorrible experience! Order was placed on a a Tuesday - Next Day Air, order confirmation received at 7:55 a.m. for a stock item. Now Friday evening, 7:24 p.m. and still has not shipped. Been calling all day. Cannot give me any information other than it's ready. Prices are low, but you're going to get what you pay for. Loser company!Online Orders constantly got cancelled with no reason. Reached out to CSR, can't fix my issue and can't even tell me what is wrong just told me to call some line … after one week of waiting for the email response they promised and never sent. I'm good without buying anything from this overpriced store.Terribly poor customer service. Urban Outfitters has lost my return package itself and they are trying to transfer the problem to me and DHL. Now more than 7 months and 100 emails further, no money seen yet and on every email you get a content-less reply which does not take you any steps further. Would give 0 stars if possible!Placed an order online for 3 items. Only 2 arrived and both the wrong size. Cannot get a refund, customer service is abysmal. Can only chat online and then they cut you off. Emails are completely ignored. How this company is still trading is beyond belief. Watchdog needs to look into this. Would give minus stars if I could. Tip for consumers:Read all the reviews, you will avoid this company Products used:None Service Value Shipping Returns QualityLove their huge selection of Vans & Converse. Dig their sweats and the store is always having a sale. What's not to like? I see a lot of unhappy peeps on this. I don't get why they're so angry? If you've got a problem, then just contact them. If it's still leading to no where, contact your credit card bank. If everyone were forced to work in retail, they'll all be a tad more understanding and empathetic. No one's perfect & mistakes do happen. Be more human. Getting back, Urban's totally the place to go if you want trendy styles. Perfect place for me & my gf to go. We just split into our individual sections and meet up in the Home section. Shopping online is super easy too. Love Urban.I love this store, but why is everything so ridiculously overpriced? Seriously, there is no point in ordering stuff from urban outfitter, apparently all their sales only happy and are applied in-store.Purchased a pair of pumas, the last pair actually that were being sold on urban outfitters.com for $75 dollars. 3 days later I received the shoes and they looked a bit worn, perhaps a return when I looked at the front of the box they had a sale tag that marked $39.99. I called about 13 times till someone finally answered to not answer my questions but to transfer me over to customer service, that only ended up providing an email so I could contact them via email. Its been about 3 days, haven't heard back & I'm highly upset. I have been a loyal customer for about 8 years and have now realized what trash hole this store is. They rob your money & don't care once they have it. They will not return it, exchange anything or ask you if you were happy with your purchase. I'm sure, everyone will catch on and let this store burn in hell. Thanks urban :D happy holidaysHaving problems getting an online order to go through; it isn't on my side I can see the bank approval on transaction. Then, 2-3 minutes after the order confirmation email, I get another email says "Order cancelled." After calling many times about this (ok, my daughter likes their clothes), no resolution. Urban Outfitters can't explain why this is happening, and they can't fix it. Also they continually ship the wrong items! This is just beyond explanation in an economy where retail competes for consumer dollars. I've convinced my daughter there are better places to shop (much better!).Same as other reviews really. I just wished I had read these reviews first. Very rude, incompetent Customer Service team. Did not receive my order, no refund, no replies to emails. Totally unacceptable. Disgusting company. Avoid like the plague.Unable to use debit or credit cards online, Instead had to use a gift card. First order was part delivered with test of items not actually in stock. Second order in still waiting for. Appalling delivery service. No updates, not actually dispatched despite a message to say so, still say awaiting collection by carrier. Unacceptable and hugely disappointing as clothes are needed for a holiday and it's now possibly too late. Other retailers such as ASOS have managed to get a delivery here, within 2 days, even though their order was made after this one. Won't be using again. If there was an option for no stars if use that. Service Value ShippingI recently visited the Urban Outfitter store in Columbia SC to return a online purchase. It's been a while since I have shopped there in person but it has always been a pleasant experience in the past. This time, immediately after entering the store, I was very distributed by the extremely loud music with absolutely filthy lyrics, Not appropriate, nor becoming of a public place of business. Management should seriously reconsider on what kind of songs are played in their stores and make sure that employees and supervising staff adhere to such policies. I definitely wouldn't want children to be subjected to this kind of language.I returned items back in Jan and they refused to provide the refund. They've tried to say this is my fault as I was missing some of the returned receipts however all items were sent on the same day via their courier service collect+. They owe me £63.36. I was a loyal customer for years I'm really upset, it's clearly a scam they're operating to prevent giving refunds during these hard times and double the profit. 1 of the returns was literally an it that they had sent incorrectly. I don't even know what to do about the situation! Tip for consumers:DON'T RETURN ITEMS USING THE RETURN SERVICE - YOU MIGHT GET SCAMMED! WAIT UNTIL STORES REOPEN Products used:Clothing Service Value Shipping Returns QualityOrdered a £50 voucher on 27 Nov for my 16 yr old daughter. I should have oredered an e voucher but thought a proper voucher would be nicer. Regularly checked the tracker to be told Royal Mail experiencing delays. Checked on 23 Dec as still not received with the same message. I emailed straight away to be told that the item had been signed for. I have a complaint pending but after seeing these reviews am not holding my breath. It could be a dodgy delivery driver but how do you prove that? I will never buy vouchers online again or shop at Urban Outfitters. Tip for consumers:Don't buy vouchers. Give cash. Products used:None. Bought a voucher but didn't receive. Service Value Shipping ReturnsI ordered a dress online from Australia to receive before Christmas. Checking the tracking online it says first attempt delivery 17 Dec. I did not receive anything. Called them, told me to your local post office. I checked two different post offices where my parcels usually are left there they obviously didn't have the parcel. Called them again, cancelled the order and put another order for the same dress. Guess what; exactly the same experience. I won't even call them this time. Just cancel the transaction through my credit card. Totally disgusting!I always have an awesome experience ordering online from Urban outfitters! They do have a lot of pricey things on their website, which is why I tend to gravitate more towards their sale category, but it's not hard to find decently priced clothing! I've ordered from their website about six times in the last few years and I've only ever been charged at the door once! It was only about 10 bucks, but this is really great because I live in Canada, and you never know if you'll be hit by those awful charges at the door due to customs. All in all, Urban Outfitters is a great company, I love their clothing and I would definitely recommend them to anyone!First off... customer service is awful. Very slow at responding and doesn't compensate you. On the phone they seem not all there. They sound quite unintelligent and don't really help you. All of the items I ordered had an issue. This has resulted in way too many returns and calls and it's honestly exhausting. Shoe #1 was a completely different shoe to what I ordered. Had to return for a new one. Shoe #2 was worn and came without tags and had dirt on the outside and inside of it. Shorts #1 were not the size I ordered. Once again another return. Shorts #2 haven't been shipped! It's been two months. I will never order from them again and that makes me sad because around two or three years ago they used to be okay. I loved their clothing once but really appalling how awful they truly are now. I almost cannot believe it.Placed order on Wednesday night, needed items by Friday I paid the extra 20 something bucks for next day delivery. It is now Friday and the items are still in "yet to ship" status. My advice never order online. Oh and the whole we won't take your money until your order has been shipped nonsense yeah that's complete bull$#*!.This company is horrible when it comes to customer service and shipping. My order, a simple pair of shoes did not ship for 7 days after I ordered them. When I inquired with customer service they had no answers. Once my tracking finally showed the item as shipped, the deliver date changed every day. I have yet to receive my purchase. Never again.