Albertson's produces usually are good fruits, so I shop Albertson's for the produce, they (Albertson's) really provide the freshest produce. I ordered some grapes (green) and it was full of spider webs, this isn't normally Albertson's style. Please in the future make sure your fruits don't have spider webs and any other unwanted things in them. I've taken pictures cause I'm very disappointed with my order. Tip for consumers:Just be careful on what we put out on the sales floor especially when it comes to produce Products used:Grapes Service Value Shipping QualityI love Albertsons. But, I also realized that a pound of ground beef is $7.49 while last week it was $5.99. The store has gone beyond insane with prices and unfortunately, I need to stop shopping there and go to Winco again. I won't buy food at Walmart, but I am going to miss Albertsons. I will check on their greed and sanity periodically. I have decided though, that this is enough. They sell wreaths for $40 outside...Too many listed on Google search. Once you find it, pages for ad don't fully show on mobile screen. Trying to adjust screen to see full page, you lose the website. Get a panel of consumers in to meet with you IT people to fix the impossible MESS of an app… I'm switching to Smith I'm so frustrated!I have had fresh pass for 2 years, only because I intended to cancel after the first year, but at that time you could not cancel the recurring charge and had to cancel within three days according to policy. They charged my card a week before it ended and refused to refund it. I could however cancel my subscription to fresh pass and it would end immediately with out refund. The majority of fresh produce is slimy and moldy and rotten. The dairy it expired or very close to it with in a day or two, I have received milk that was not expired but was soured which means it was handled in correctly and unsafely and yet they still send it out to customers for home delivery. They extremely overpriced all products so they can inflate what they say you saved. They have five fresh pass and rewards points. Might as well forget about saving money with those on delivery orders. The spread it out between all items on the order. If they are out of stock or send you out damaged items it's just gone. Because it only refunds the amount of item after the discount is applied. As an example I placed an order yesterday for oranges. Inflated original price was 9.99. Click coupon for 4.97, add reward $3.00 off produce. Was charged 6.08 for the bag. By my calculation that bad of oranges should cost me $1.97 simple math. I called customer service because me entire order was was over charged $26.49. The representive decided to start with the orange 45 minutes of his saying I was charged right and him putting me on hold so he could check. The 7th time he went to put me on hold I lost it I had told him a number of times to transfer me to someone that could help me. He refused to transfer me often ten more minutes I stated I wanted his supervisor. His answer was his supervisor would tell me the same thing. At that point I told him point blank at least his supervisor might know how to do simple math. That. I wanted to be transferred now that I did not want to deal with him anymore. I got his supervisor explained the amount of money I had been over charged. He put me on hold came back and said as a one time customer courtesy he would refund my money. I don't fell it's courtesy to give me back what was stolen from me to start with. This is every receipt not to the extent of today. But at least a dollar or two of over charge and like me I am sure 1000's of people everyday just don't feel it's worth the hassle to try get it back. But it adds up in the two years even if it only averaged $2 on each receipt twice a week $416. Tip for consumers:That you can expect to be over charged, do not order any fresh products that you will be very disappointed if they are usable at all. Always mark do not substitute you will be charged more for a small package than you ordered. Rewards are not worth trying to use. Over all if you don’t like get overpriced items and then being over charged, DON’T SHOP AT ALBERTSONS. Products used:Have not used yet. Service Value Returns QualityI got excited when I found an item that is hard to find. I traveled 35 miles to learn they do not sell this item at all. It may be advertised online but this does not mean anything. Go to Walmarf, it is better.I don't particularly appreciate writing a negative review, but this is bothersome. "I frequently shop at Albertson's in the early mornings, and I know most of the cashiers ( but this one might have been transferred or started working the mornings), and today, when I went there, I encountered a cashier named Maria. She was busy chatting with another staff member in the Starbucks section of the store and seemed annoyed when she had to come and ring us out. When I asked her a question, she gave me a rude look and reluctantly answered, she deliberately rang up the items very slowly, making others wait longer. It's a beautiful morning, and I don't understand why someone like her would want to make others' day miserable. As a cashier, her job is to help and assist customers; if she doesn't like it, she shouldn't work in that role." Tip for consumers:Not applicable Products used:Not applicable ServiceI visited 2 of your stores 4241 an 4279 to buy mayo at both stores the mayo i was going to purchase was all out of date. I brought it to the attention of managers some went out of date in 2022. Went back 2 days later an they were still on the shelf! Is this the way you do buisness? Sad really sad. Products used:Nothing, done trying to get quality for for my family, having to check dates lost confidence in albertsons Service Value QualityI have been shopping at Albertsons for some time now, just wanted to give a shout out to Kristie an Philip! Thank you both for always being so kind, helpful when i come into the store. Helping me find what i need, or just a quick smile or a hello But i must say, its always clean an quiet! Prices are great an I always find good deals. I enjoy the atmosphere, an can take my time while shopping even if I'm riding in the cart when i don't feel well. You both are a great asset to the company! Tip for consumers:so many cookies Products used:food items Service Value Shipping Returns QualityNot happy with Albertsons. Three times now I have spent more than an hour putting together an order online for pick up only to have the entire order wiped out. Could never get it back. When I finally called to complain, the agent in a foreign country told me that other people are having the same problem. But of course in a round about way told me that it was my fault. It's clearly something on their end that they are not acknowledging.Tonight I ventured to try albertsons sushi maguro red tuna, it looked good, then when home, it tasted funny, so in the ingredients it stated it was alaskan pollack, NOT TUNA WTF! This is ridiculous, jokers Sushi bar or quick grocery store will still be whole foods, why tf would you buy fake pollack at albertsons colored red to look like maguro? Fk this place, it's disgusting Products used:fake sushi Service Value QualityThe old phone app worked well. I'm not sure why they changed to a new format without any customer input. The new app is so frustrating! Tip for consumers:The app is horrible Products used:The app is horrible Service Value QualityGroceries delivered to the wrong address multiple times. Fights for refunds. Errors placing orders. Long waits for customer service. And when I went to cancel, of course there was another error. I will now have to let them charge my card and then refund me just to cancel. How is this worth it? It was the worst grocery service I have ever tried. Service Value Shipping Returns QualityThey have great customer support. They helped me through everything and helped me understand everything. Products used:They serviced my vehicles. Service Value Shipping Returns QualityI'm a senior, typically we have to use the restroom more often, but the Durango Colorado store has them locked up, and you have to find management personal to access.Also every time I go into Albertsons I feel like I'm working for the store, being pushed into self checkout lanes instead of good customer service where they check you out and give you a good social feeling.I don't work for Albertsons and don't plan on it in the future, I'll never go back to there stores for any grocery shopping EVER! Mr. HoutThis place over and over allows employees to treat customers badly, with attitude and rudeness, limits so called deals and it's the most expensive groceries from all the stores, but quality and customer service is the worst! Plus is dirty! I am disappointed and disgusted to go there, I am done shopping in that place, every time I go there I end up upset with their style, non existent respect towards customers and ripping people off with their prices and products! Products used:Groceries Service Value Shipping Returns QualityThere were 2 workers just standing there! They didn't have the Boston cream cake we wanted and my husband stood there staring at the workers for 15-20 minutes. Then to top it off we received a old German chocolate cake! Service ValueItems ordered showed in stock, but weren't. 6 out of 8 items out and impossible to cancel, even hours before delivery. Chatted with someone and cancelled and confirmation, but order still delivered. Won't be shopping here again. Service Value ShippingThis is by far the worst pharmacy ever, beside they call your doctor which don't melt to nothing they won't listen to her, and the HIPAA law states that you are not allowed to say what someone else's medicine is I don't care if you live with them or not this pharmacy gives up too much business when they they shouldn't and definitely shouldn't be calling your doctor like she gives two s**** so let that mother f****** b**** Service Value Shipping Returns QualityI have been trying for over 2 hours put in a pickup order on the Albertsons app. I can't get the weekly ads to add to my order. It is too hard to get the deals added to my order. I can't even find the add items that should be available on the ads on the store site. I love shopping there but since I've been stuck at home after surgery and have to use pickup or delivery my orders are not the items I requested I'm going to find somewhere else to shop.I'm working at the Porter square. I get a treatment that is not work ethic like. I hear the employee talk trash about me among themselves and among customers. Customers come in and give insults. I had. Just for you account that I am tired of asking to update. Now suddenly I get no free items like other employees. Today I purchased $134 and my associates discount did not work. Supposedly the account was updated on a front end manager but non of the free products for this months is there. I called and she said that she updated and the incentives is there. I been told for the last three weeks and nothing. How about the free items. I applied for the job because I wanted a job and have certain work skills on FAFSA loan paid. I did not applied to be disrespected. I am not working in a bar or a strip pole. Hear me out! Nor I am on a beauty contest. Hygiene and work. And work discipline. I. Also not a cat. I don't need a suppose manager to be come by to work each day in customers presence as well to be calling me a cat. I have a name. Trying to make me crazy like Gothika? Not playing. Why can't I get the proper just for u account like everyone else. And respect. I can't wear a hat but everyone else can. Promising a name badge for months. For a food Industry it is sort of disgusting that instead your appetite gets spoil or you just forcing heart stroke guinea to upgrade doctors. And the for evis in a supermarket Really? What's offer for the month on the first picture looks nothing like what is showing on my just for you on the other pictures. Annoyed. Afterwards, problematic, crazy, schrizo. Okay! Can't win around here. Can you? Never on planet earth. Service Value Shipping Returns QualityWho puts onion salt in coleslaw? This is one of the worst things I have ever put in my mouth - Albertson's so-called coleslaw. So disgusting, I am returning it to the store today for a full refund, and maybe asking for additional money for damages to my tongue and stomach. How is it that they do not know how to make coleslaw? What is onion salt doing in it? I guess they wanted to make it exceptionally untasteful. Yuk! It doesn't even rate one star, it is minus several stars! Moronic food person!On Wed. June 15th at appox. 7:45 pm Albertsons did not honor their $13.99 lb crab legs which is the advertised ad, I saw and was told by the butcher on duty they only had the $14.99 lb. The manager on duty pretended to be assisting someone else when i asked to speak to her. This is the second encounter I've had with this store and had said i wouldnt be back over a year ago so for sure its not worth shopping here close to my job ever again. Service Value QualityMany of the products sold here are good, however customer service should be a little better since sometimes they tend to be a bit rough and besides of that most of the products are a little bit priceyMy Albertson's intentionally stocks smaller onions and deceptively sells them by the piece instead of By the pound. I've purchased steak that had mixed grades of beef in the same package. Their very best and most expensive organic chicken has far too much water in it. Their hamburger often produces more Grease than the stated fat content. Moreover, all product price increases far exceed inflation. I buy most Of my groceries elsewhere now even though Albertson's is close to my home. In my opinion, they are Dishonest and are ripping customers off. I passed this comment along to my store manager, Joe. Tip for consumers:Price comparisons with other grocery stores is helpful. Knowledge of the economy and the effects of inflation is beneficial. Experience and knowledge with beef and chicken grades and prices is helpful as well. Albertson's caters to inexperienced shoppers. Products used:Meat, produce, deli, and canned goods. Value QualityI was overcharged plenty of times. Just tired to stand in customer service line and returning things. They pretty bad with service and cheating people. I going to go to another store not Albertsons anymore. Service Value Shipping Returns Quality