Ordered a very important item via Amazon, and was very impressed it was going to be delivered the next working day, however there was a possibility I might not be at home with the times stated. So on the app as instructed, I gave instructions to the driver as where to leave this item, should I not be home in time. So the next day, unfortunately I was delayed, and I received a message from Amazon, saying the package had been delivered & handed to the resident at my address, I was so confused as I was not home. So a few hours later and arrived home, there was no card telling me where my package was, I checked the location I left on the app for the driver, nothing. I was then met by my neighbour, who stated the Amazon driver just put the package in a bush and left, a few lads saw this and attempted to take the package, he stepped in a retrieved my item. It was at this point he handed me my package, why lie and be dishonest, not impressed at all. Service Value Shipping Quality Date of experience: December 4, 2024On 3 December 2024 a fraudster obtained illegal access to my account. The fraudster gave his name & address as David Thomas, 42 Standen Avenue, Hornchurch RM12 6AD And placed an order stealing £67.42 from my account. I have since then repeatedly informed Amazon of the crime and asked them to report the matter to police. But Amazon have done absolutely nothing to help to get the fraud investigated and reported to police. They are also refusing to refund the stolen money and compensate me for the fraud and have just lied and lied to me. I have reported the fraud to police who have given me a crime reference number: NFRC*******510 Service Value Shipping Returns Quality Date of experience: December 3, 2024I was looking for over the garden wall on Bluray, most places didn't have stock but Amazon did for £49.99 so I ordered it. I waited two days for it arrive, when it arrived something felt off, the parcel was really tiny, light weight and it was in a wafer thin plastic bag and it had no weight to it. I opened the parcel and looked inside and my suspicions only grew, I opened the movie case which was flimsy and I carefully removed the disk and looked at the back of the bluray to see that there were tell tale marks where the blank had been burnt off using a home computer and I could instantly tell it was a counterfeit Bluray I left feedback on Amazon which was removed by Amazon promptly. I really feel that Amazon don't care that they are breaking the law by selling illegal counterfeit copies of Blurays, it's almost as if they can act with immunity and the authorities just ignore reports of illegal goods being sold. Blank bluray disks when you burn files to them from a pc or laptop they leave rings on the back of the disk where the laser has transferred the data, on genuine movies you can ill never see this because the film companies use UV treatment such as pulse UV or Uv resin to remove the lines caused by the laser, another tell tale sign is that most blank bluray disks are either purple or grey Colored where as genuine ones will be a shiny gold or silver Color and will be highly reflective where are blanks once burnt will not. I did get a refund on my order as I returned it straight away but that's not the point, the only other seller which had one left in stock is now out of stock and I can no longer get Over The Garden Wall on Bluray, eBay has some but like very very suspiciously like the counterfeit one I had from Amazon and they are asking £100 to £150 for them. Be very very careful when buying stuff from Amazon uk as this isn't the first issue I've had on Amazon and what concerns me is that Amazon sells medicines and I ask myself could stuff like the medicines also be counterfeit? What actions to Amazon take to protect consumers? I don't think that they do. The item was dispatched from Amazon they had it in stock and they did zero checks to make sure the item was genuine. Tip for consumers:I think that Amazon is not a very trustworthy place to buy movies from given my experience Products used:Bluray Service Value Shipping Returns Quality Date of experience: December 15, 2024Non-existent customer service. I should receive a refund for my printer today, but now they're telling me to wait until October 7th. They received my printer on September 6th. Additionally, the customer service assistant closed the chat session. Sorry, guys. I've spent a small fortune with you, but it's time to close my account. Tip for consumers:Non-existent customer service. I should receive a refund for my printer today, but now they're telling me to wait until October 7th. They received my printer on September 6th. Additionally, the customer service assistant closed the chat session. Sorry, guys. I've spent a small fortune with you, but it's time to close my account. Products used:Non-existent customer service. I should receive a refund for my printer today, but now they're telling me to wait until October 7th. They received my printer on September 6th. Additionally, the customer service assistant closed the chat session. Sorry, guys. I've spent a small fortune with you, but it's time to close my account. Service Value Shipping Returns Quality Date of experience: September 17, 2024I've just been shafted by AMAZON. I purchased a bedding set, but when it arrived it was completely different to the description. I had to return it at my own expense and now Amazon refuse to reimburse me the £27 postage. So buyer beware when buying from Amazon because they are a bunch of crooks. Products used:Bedding Service Value Shipping Returns Date of experience: August 11, 2024Amazon is a big liar... shoes sent in wrong size, no refund just taking money from you! I ordered shoes in the right size, Amazon seem to correct this and at end they charge you multiple times and not refund you for their own mistakes! DON'T ORDER THIS AT AMAZON! They are not able to correct their mistakes... Tip for consumers:Amazon is a big liar... shoes sent in wrong size, no refund just taking money from you! I ordered shoes in the right size, Amazon seem to correct this and at end they charge you multiple times and not refund you for their own mistakes!! DON'T ORDER THIS AT AMAZON!!!! They are not able to correct their mistakes.... Products used:Sneakers Service Value Shipping Returns Quality Date of experience: June 9, 2024Trying to return a defective product, amazon arranged collection after many phone calls and online chats, but which didn't turn up. How many hours spent repeating the same information to different "customer service agents". Cancelling my accounts, life's too short... Tip for consumers:Cancelling my accounts Products used:None Service Value Shipping Returns Quality Date of experience: August 8, 2023Lies lies lies! Lies lies lies! I like may others pay a yearly subscription fee for a "prime membership". I've lost count of how many times that "service" has failed me. Today being the latest. Not only has my parcel not turned up, but I also received a message saying "failed delivery attempt", when no attempt was made whatsoever. I know this as I waited in all day, and am now expected to waste another day tomorrow waiting around again. Tip for consumers:Liars Products used:Several Service Value Shipping Returns Quality Date of experience: January 21, 2023If there was a no star I would love to give them none. I've been with them over 10 years, paying every month for Prime and when went on holiday they suspended my account they said for violating their Terms and Conditions and when you ask how I violated their TC they can't discuss it. Absolutely rubbish service, so disappointed and shame I've been paying them for years so much money without even using Prime for months. They should be ashamed by their service, they don't care for their customers only to earn money! Service Value Shipping Returns Quality Date of experience: August 12, 2023There's something mentally challenging with these people. My son ordered 4 items to be delivered to me for Xmas valuing £200+. None turned up. One of the items required a signature. Amazon support refunded one item then flagged him up as suspicious and refused to refund or replace the other items. They claim it's because all items wouldn't normally go missing but they were part of the same order! They won't provide a picture of the delivery or the signature. My son is almost £200 out of pocket and as he suffers from anxiety, is extremely upset. I have deleted my Amazon account and will never ever use these tyrants again. It's not finished as I will be taking them to court but why the hell should it come to this? It's clearly been delivered to the wrong address all they need do is show the proof of delivery. Don't use this tax avoiding company who thrive on cheap labour. Let's support our UK businesses locally and stop these people from hurting so many! Tip for consumers:The customer service is non existent. They won't allow resolver.co.uk, they are ignorant on the phone and won't raise a complaint on my son's behalf and have given an address to write to! Products used:Ring door bell, Alexa echo show Service Value Shipping Returns Quality Date of experience: January 3, 2024Please avoid Amazon, and that's coming from a former loyal customer. Long story short, I spent a month and 20+ hours chasing up an order for an external HDD that never materialised. Instead of delivering a replacement, they decided to accuse me of theft, dishonesty and fraud. All over a £120 HDD. Don't bother with formal complaints, the one I raised about their Customer Service Team was "dealt" with by the very team I complained about. Multiple broken promises of call backs, escalations, resolutions etc all pointless, meaningless platitudes. Despite bricks and mortar retailers being more expensive, they'll be getting all my business from now on as at least you can speak with someone when things go wrong and not be called a crook and hung up on. Do yourselves a favour, go to your high street instead. Consider yourselves forewarned. Service Value Shipping Returns Quality Date of experience: January 19, 2023Increasingly, Amazon are becoming more and more unreliable with deliveries. Tracking often indicates delivery within a particular time window. Once the window expires the tracking then changes to 'Still being delivered by 10pm today'. The whole day can pass with nothing delivered, and then the tracking changes to ' we'll attempt delivery on either the 3rd or 4th and if not you can request a refund the day after'. Bad enough Amazon have little regard for the environment with wasteful packaging, multiple deliveries on the one order, and selling the next landfill full of Chinese rubbish. Now this. MY RATINGS: 5 Stars = Excellent with minimal or no problems. I would recommend. 4 Stars = Very good, and I would use again 3 Stars = Average, with room for improvement 2 Stars = Poor service or goods. I don't recommend. 1 Star = Gross incompetence/ dishonesty/ negligence. Stay away. Date of experience: September 4, 2023Amazon have a 30 day policy on returns/refunds. But the law on electrical warranties is way more than 30 days. So don't purchase electrical items from Amazon as they don't seem to know the law or consumer rights. So I wont use them, best all go to a proper retailer and avoid Amazon. Products used:Electrical Service Value Returns Quality Date of experience: June 25, 2023I have been waiting for over 13 days now for a £665 refund for a laptop I had returned which Amazon acknowledged they received 10 days ago. Having told me I would be receiving my refund tomorrow they have now said they have implemented a policy not to refund any return of over £220 in value for 30 days from date of the return.Needless to say I won't be ordering anything above this value from them ever again and I would advise other consumers to be aware of this Products used:I purchased a notebook computer Service Value Shipping Returns Quality Date of experience: January 22, 2023I have not received a parcel (value £119.99). Amazon claim that it was handed to a resident at the delivery address. This is a lie. They will not refund me unless I file a police report. I have contacted the police who will not file a report because Amazon have no proof that it was delivered to me therefore Amazon is the victim of any crime not me. Amazon's "proof" is the order number, a delivery confirmation email and a tracking ID number. None. I have lost £119.99 and can do nothing about it. I am looking into legal action against them. Service Value Shipping Returns Quality Date of experience: April 2, 2023By FAR the worst company I have ever had the misfortune to purchase from! They take you money nice and swiftly, but as soon as you request a refund, return the item with full tracking information, they "ask" you to wait up to 2-months after confirmed delivery before they will "investigate". This is a CLEAR breach of long distance selling laws, but no matter what you attempt to do (FYI: don't bother wasting your time on obtaining a police report, as they also ignore this and lie point blank to you), they will always prolong and continue to contradict you each other. I am starting a legal petition for Amazon UK to correct their current processes & procedures in line with long distance selling laws, and if not will incur numerous regulatory fines. No matter the size of the organisation, they are certainly not above the law and must start treating their customers in a professional manner! Tip for consumers:Do not ever expect a full refund from these crooks! Products used:Ladder Service Value Shipping Returns Quality Date of experience: June 17, 2023Have bought a lot from them but come to return an item...impossible! Took to three return hubs they list, none have printers. Say they have told amazon but they fail to update their site. Tried to contact Amazon, by chat and phone...impossibleto talk to an agent. Put in the bin. Will only buy from Amazon when absolutely no one else has stock, and not anything expensive Date of experience: August 13, 2023Hi, for few times sellers from Amazon get doggy and lie about products they sell. When returning the products back you spend time even all day for that and the seller don't pay any consequences.apart from that if you leave 1star review for seller Amazon don't publish it, is happening few times already.I'm not recommend Amazon.! Products used:Laundry Service Value Shipping Returns Quality Date of experience: October 5, 2023The people working in amazon customer service are poorly trained. I got a drunk associate who answered me and never resolved my issue. The next call the lady was rude she ended the call while I am talking. The next another associate who ended the chat without my consistence if my issue was resolved yet. The guy was latterly asking me to tell hime about amazon policy which he was supposed to know. I even started another chat and was asked how I can get help but then they never replied. The service is gone by handing it to the wrong people. If there was a 0 rate I would have select it. Service Date of experience: February 4, 2023Ordered a laptop but received an empty box. Amazon ask me to file a police complaint which I did, they promise me a refund only to cancel it later. Wrote to the head office but no reply. I wouldn't trust Amazon for anything expensive.