One of my Best Online Customer Service Experience! I have to say this was one of my best Customer service experiences online. Caroline D'souza has been phenomenal and has been assisting me with my Diamond earring exchange from Day 1. She made it flawless and had regular updates for me on the entire progress and process!Trust me, it was so easy! I really appreciated the very prompt responses, updates and the sincere honest genuine attention to a client's needs! Thank you so much Caroline! I'll be back for more! Service Value Shipping Returns QualityI would like to commend Diana Cooper, the Customer Experience Manager with Angara, for her meticulousness while processing my exchange transaction. She always responded to my emails faster than I expected and even reached out to me a couple of times to confirm that I received hers. The quality of Angara's jewelry is impeccable and Diana's professionalism made this an unparalleled shopping experience. Thank you so much, Diana and Angara! Cannot wait to acquire more beautiful pieces from you.I purchased several pieces from Angara and I keep coming back for beautiful color stones. My latest purchase are these yellow sapphire earrings. I got them to complement my ring which I love. The stones are of high quality and I can personalize the size to fit the budget. Every piece comes in a luxurious box with a light, which further enhances the experience. I had a question during the purchase and Rose was able to help me very efficiently. She followed up with me and I am very grateful for that. Products used:Earrings Service Value Shipping Returns QualityWhat an awful experience I've had with this Company. I bought my wife a ring from her the blue topaz, her quality of jewellery is very high and I wanted something exceptional. I ordered it early as it was for her birthday late August. It arrived and looked fine, first time she wore it was great, then the second it looked duller, by the fifth time it was dull and cloudy and looked like a cheap ring from Argos! I reached out to customer service and they said I was slightly outside the return date, all they done was start explaining how to clean it which we had sone before the photo below! The issue is there is a gap behind the stone and the setting which is causing the cloudy appearance. I reached out to them again and got a lecture about the agents degree and how knowledgeable she was on stones. However it's come to light there's a fault with this setting and even steam comes behind it maybe she was off that day at University If I sent it back for them to clean it them after the second time wearing it will cloud over again. If you buy from this company ensure you check it carefully as they will do anything not to refund you and the best they can do is clean the ring! What a waste of over £600!Beautiful jewellery! I bought a rose gold wedding band and it was perfect Service was fast and secure. Presentation for an online store was also 10/10 Customer service is also great, they are able to help whenever you need Would definitely recommend to anyone Products used:Rose gold wedding band Service Value Shipping Returns QualityThe ring I ordered was absolutely stunning but I eventually decided to return it and when i did the customer service was surprisingly easy with fast response times and a very understanding and cooperative support staff thank you so much Rose Kelly you made my entire experience returning the ring a breeze. I definitely plan on purchasing from this company in the future. Products used:I got an heirloom opal ring with two emeralds and a halo of diamonds Service Value Shipping Returns QualityI bought two different style rings. Not too fussy with diamonds. Wearable for every day casual smart cloths and fine for special occasions. The gems themselves with just little diamond accent looked really tasteful and suited my hands admirably. Tip for consumers:A reliable company so far as I have experienced. Products used:Two rings. Value Shipping QualityScott helped me with everything and he was very fast to respond and professional with his responses. Kind and courteous as well, overall he made the experience of dealing with your company a good experience. This was my first purchase with Angara and due to the great customer service I would recommend to friends and use your company again in the future. Service ValueI recently purchased white gold earrings as a gift for my wife's birthday. When I received a copy of the invoice I noticed I had inadvertently left out a part of the shipping address. I contacted Pearl May of Angara Customer Service. She was able to correct the shipping address and requested expedited handling to be sure the earrings would arrive in time for my wife's birthday. The earrings were great value for the price and the Customer Service by Pearl May was Excellent. Great job Angara and Thank you Pearl MayMy ring is beautiful! Delivery was not too long. Will definitely order more items! I love it. I reccomend this store 100%!I had a very good experience with Angara. The website is user-friendly and pretty easy to browse and find different options. We received our order in a timely manner and were impressed by the high quality packaging (the boxes have little LED lights when opened, that's a cool surprise). The jewelry was beautiful and of high quality, but my wife did not like the particular colors and designs I chose. I sent them all back and received a full refund, again in a timely manner. Now we can browse the website and choose something else that my wife would like. The only thing I did not like is that they added earrings and a pendant with red stones. I knew that my wife would not like them, and did not feel like buying a chain for the pendant. I would rather not receive random useless items, it would be better to lower the price a bit. Very good experience overall! Tip for consumers:Make sure to decide within a couple weeks so you can still return and get a full refund. Products used:I bought a ring and a bracelet. Service Value Shipping Returns QualityGreat service at all! Staff is 24/7 available, problems are solved very quickly. Yosh fixed the delivery mishap. Service Value Shipping QualityI am wowed by the superb customer service of Barbara Stein, sales manager. Her bubbly and positive personality impressed me from the start. She was super helpful and willing to go the extra mile. She stands out as a rare gem! I am one happy customer. Service Returns QualityI found a ring the my Fiancee loves, it's unique and so different to other places cookie cutter styles. It arrived fast and was exactly what I hoped it would be, the free gift was lovely too, she's getting that for Christmas ;) Reason I chose this business: Unique designs Reason I chose this product: Looking for something different to all the other placesMy son and daughter-in-law bought garnet earrings for me for my 70th birthday. They are my birthstone and beautiful. Sadly, I lost one of them so I contacted Angara to see if I could replace it. Caroline D'souza was amazing in her response. She replied quickly, professionally and kindly. And was able to get my earring replaced. I was really surprised and appreciative of how she handled my problem, her pleasantness, her quick responses, her dedication to helping me. It reminded me of how customer service used to be in the old days. Products used:earrings Service Value QualityPlaced the order, was kept fully informed by email. Love my jewelry! This isn't the first item that I have purchased, the presentation in the box and the feee gift is amazing! I receive many comments Reason I chose this business: Because I had dealt with them before Reason I chose this product: I loved it was different, but still represented my star sign. Plus I know the quality!As beautiful as advertised, perfect sizing. Wonderfully presented in Angara's lovely boxes Reason I chose this business: You had what I wanted Reason I chose this product: The fit my needs perfectlyFive star the service was second to none. And my items were more amazing beyond my expectations. Would recommend to family and friends. Tip for consumers:Five star ⭐⭐⭐⭐⭐ Products used:Ring Service Value Shipping QualityIt was a special birthday, and I wanted to order some blue topaz earrings. The fantastic staff at Angara were so nice and helpful, and as a special gesture they sent out a necklace pendant in the same stone to match my new earrings! The staff went above and beyond to help me. Reason I chose this business: I chose Angara because I really like their products. Reason I chose this product: I chose the earrings because they match the ring the husband bought me for my birthday! ServicePurchased princess cut blue diamond ring for our weddiing anniversary. Angara delivered on time and the wife likes it. Happy ending to this story. Reason I chose this business: Previous purchase was a positive experience. Reason I chose this product: Nice setting in celtic classic designed ring.Ordering and shipment just as advertised- very pleased!I found the ring of my dreams here. It was sized wrong when i got it so they resized for free. They actually remade the ring and it is perfect! Their customer service was caring, and I love the ring. If anything it could be improved it's probably tracking and receiving returns. I will buy from here again!Have to date made two (2) purchases which are of excellent quality and workmanship. If you want to make a change to an item expect to pay a price increase however there is "no price gauging". You will be proved a price point at the time of purchase and you can accept it or not. Sales Manager (Stein) is very willing to work with a Customer to assure complete Customer Satisfaction even if you want to create a brand new item to your specifications. Finally a place for the picky jewelry person which is geared to accommodating the Customer. E-mails are replied and never ignored as with other purchase sites recently encountered and you the Customer are treated professionally and with respect-what a "GREAT" concept!!!!!!!Angara's "guaranteed" delivery dates are bogus. More like a fantasy than a commitment. They didn't even ship my product by their "guaranteed" delivery date. Buy someplace else more reputable. Products used:Ordered opal earrings. Service Value Shipping Returns QualityI've been an Angara customer for years - I've bought several different high-end custom pieces for my wife (several thousand dollars' worth), and this year decided to get her something simpler, but specific. I provided Ankit - the person I've worked with for years - a video and an image of exactly what I wanted - a simple necklace that could convert to a choker with a heart at the bottom with a diamond in it. Really simple, really obvious. They sent me a circular diamond on a regular necklace. I had begged them for an image of it in advance because I specifically feared they didn't get what I wanted - call it a gut feeling - and then got exactly what I feared, a circular diamond on a plain necklace. When I called Ankit to discuss the details, he lied to me. Ankit said that we didn't make it how I wanted (a heart shaped pendant with a diamond in it) because "it was a cost issue." I have spent thousands with Angara, why would I suddenly be shy? This conversation never happened. He then changed his story and said that we had a conversation about how "you can't just copy another design," which is false. This never happened. How do you know it never happened? Because I would have said "Okay, no worries, don't worry about making it," instead of moving ahead as we did. Worse still, they can't even replace it for Valentine's Day, and Ankit stuck to his completely falsified statements. Avoid them like the plague. Service Value Shipping Returns Quality