I purchased a pair of shoes from Armani.com and supposedly the sole was leather, and not paper, which is exactly what the soles were composed of. Armani offered to repair the shoes since they were worn only once, for about two hours. To this day, June 14, four months, no shoes, no response from Armani; just emails with statement that they are working on this problem. I understand that there will be a delay due to covid, but their poor service is inexcusable.I bought a dress for Xmas and it arrived after weeks. The size was too big. I asked to exchange to smaller size. Then after many weeks I still did not receive it. So I cancelled the exchange. I did nit get the refund. So I called and they said they need to review. After weeks I got the old bog dress without even tissue like used dress, They still did not approve return, It was the most unpleasant experience shipping online Also the site is slow! Tip for consumers:The customer service was bad and the shipping is the worst. And even with their mistake they refused to return. They have the worst shipping and packaging management Products used:Dress Service Value Shipping Returns QualityDid not deliver as promised. I paid for express shipping which is 2-4 days it's been 6 days today and I haven't received my items. They do not respond to emails and customer care offers minimum to no help at all. Worst service ever. I don't recommend anyone to make a purchase from Armani due to bad business and poor customer service Service Value Shipping ReturnsGiorgio Armani products are not bad but the Customer Service is one of the worst and most unprofessional and don't have a clue in the entire United Stated. I will never order from their website again.Customer care service is useless! Not engaging with their customers at all! My parcel went missing 3 weeks ago and is under investigation. They said that after 8 working days I can ask for refund or for replacement... And here we are I am still waiting for my refund! Do not deal with online services! They are responding to you after days and days without even answering your questionsArmani has been one of my favorites. I love the website layout and design. Finding what you are looking for is easy. The product pages are well done and their FAQ is to the point. Their physical locations are also fantastic. With that said, let's get down to the product quality. From my experience, the quality has been superb. I've ordered online numerous times through armani.com and my orders arrived within the schedule time frame. The quality of the products were to be expected for the price I paid and I usually order multiple items for free shipping and discounts. There was only one time I had to return an item because I ordered the wrong color. The return was easy and an exchange was done. Customer service was great. Tip for consumers:The website is fairly easy to navigate and the design layout looks great. You will have no issues finding what you need. Products used:Clothing, handbags, wallets, accessories, gift cards and fragrances Service Value Shipping Returns QualityNever order from Armani site in Australia the return will be changed by UPS and Armani too, terrible horrible customer service from Armani site. Paid $$$$ for goods that are not good quality at all. The shoes are uncomfortable and the materials are poor quality made in Serbia. Do not buy from this brand you will be disappointed. Have to use terrible UPS service for returning this horrible garments of what supposedly be brand called Armani and quality associated wit it is a scam. Armani is a Kmart of fashion not even made in Italy as it use to be. Shame to this once great brand. Extremely dissatisfied will never buy from Armani.com Tip for consumers:Do not buy from Armani the quality is horrible Products used:Shoes, belts T-shirts’ jeans hoodie Service Value Shipping Returns QualityStore MNGR: Ellena store mngr Ellena, very friendly and professional MNGR, my wife same thinking about store and all friendly employee, specially sales person Grace,out off standing, super professional and very friendly person, same ElpidaJust made a 2,000 dollar purchase in Vegas. The store help was amazing. They were going to ship the item the next day. I had changed my mind and called the store to tell them to return the item and please refund the money. However, I learned quickly that they do not give refunds. I'm extremely dissatisfied and upset the store help did not inform me of this at the time of the purchase. I will NEVER purchase from Giorgio Armani again. Products used:Sports Jacket Service Value Shipping Returns QualityDo not buy! Bought $ 500 watch discounted, less than a year it stopped working, As you know fossil is making watches for them, Armani refused to honor their warranty and pay for the repair, which is covered. After this incident, I don't want anything Italian anymore. Buy American! Products used:within 30 days they issue the refund, but I didn't experience returns. They don't respect their own rules. Forget about the policies. Service Value Shipping Returns QualityI BOUTHT A PROMOTION ON BLACK FRIDAY WITH FREE SAMPLE OVER $100 BUT ONCE I PLACED MY ORDER THE SAMPLE WAS GONE FROM MY PURSHASE HISTORY,AND CALL CUSTOMER SERVICE,AND THEY TOLD ME THE PROMOTION WAS GONE THEY DID NOT HAVE MORE SAMPLE.OTHER HAND I HAD TO WAIT ABOUT 3 WEEKS UNTIL THEY SHIP MY ITEM,RECEIVE AND RETURN FOR THEM. I HOPE I NEVER HAVE TO DEAL WITH THIS WEBSITE AGAIN. Tip for consumers:I WOLD MAKE SURE YOU DONT BY ONLINE BECAUSE EVEN IF YOU PUT IN YOUR CART AND PAY THE ORDER CAN DESAPEAR AND YOU LOOSE YOUR PROMOTION Products used:mens cologne Service Value Returns QualityI bought 2 shirts and immediately when I brought them home they became hollow, they are made of cheap material Tip for consumers:Don’t buy Products used:T-shirt Service Value Shipping Returns QualityI used to always buy Armani Mania until they boosted the price by like a $130 it used to cost $70 now it's like $200 that's just insane and greedy I will never pay this price ever!I tried to do a return the send me exchange slip I called seven times with no one that have any idea what to do, some of them half sleep some of them can't speak I never experienced anything like it, It safe to say I will never buy anything online from Armani Products used:Pants Service Value Shipping Returns QualityBuying from Armani Beauty Official website is the worst experience I had. I purchased 11 lipsticks from their website for holiday gifts. I got only 10 from two separate packages, but was charged price for 11. I called the customers service and here are the replies that I got: 1) I was told to that such problem can't be solved by phone, and I have to send email with Pictures of all lipsticks I received, and the packing list indicating which one is/are missing -- I did 2) I sent two emails explaining everything and got no response at all. 3) I called the customer service again, and I was asked: whether I sent to the correct email -- I said yes; I got their auto-reply before which is the same email address they asked me to send, so I just reply to it; then I was asked: did you receive any auto-reply of receiving your email; I said I never got any reply. Then I was told that: the email didn't go through if I never got any auto-reply from them; since I reply the previous email, I didn't change the "title" of the email; they deal with tons of email everyday so email without clear title may not be processed. I DON'T THINK THEY EVER WANT TO SOLVE THIS PROBLEM AT ALL. THIS IS THE FIRST TIME AND WILL BE THE LAST TIME I PURCHASED FROM THEM EVER AND I WILL NEVER SAY A GOOD WORD ABOUT THEM. I BUY A LESSON THIS TIME. I AM SO REGRET THAT I DID NOT READ CUSTOMER REVIEW BEFORE I MADE PURCHASE. HORRIBLE CUSTOMER SERVICE. I DON'T KNOW HOW THE REMAINING LISPTICKS WILL BE, I EVEN DON'T DARE TO USE THEM AS GIFTS AT ALL. PEOPLE WHO WANT TO BUY FROM THEM, HOPE YOU READ MY REVIEW HERE WHICH CAN HELP YOU AVOID SO MANY PAINFUL EXPERIENCE. I would like to give "Negative" if there is an option! Tip for consumers:Never Buy From GA Official Website, Never Never; Or Never buy from GA at all. With such kind of the customer service on their Official Website, I significantly doubt the quality of their products. Just Never Buy from them to save your money, your time, and your efforts. Products used:lipsticks Service Value Shipping Returns QualityAs you are aware last time I said I wrote 6 formal complaints to Armani and they blocked my account for no apprentice reason after shopping with them for over ten years The update is I have since submitted 18 formal complaints and still no response to why they have I have blocked my account these are clearly bad business practice so don't be fooled by the hype these company's simply don't care about their customersAqua di gio perfume is the best i have ever used.the smell of this perfume smell so good.my wife loves when put that perfume.The smell of this perfume is too good. One of my favourite perfume in my collection highly recomended perfume.