Everyone is freaking out about waiting a month for their package, but it is covid! It is not BH cosmetics fault. The eyeshadow pallets and eyeliners I ordered arrived in just under a month. The quality was way above what i expected for the price. Im really very happy with this purchase and will definitely be ordering again. Im so glad i ordered before reading these reviews because they would have stopped me from ordering. A little patience goes a long way during these times. Tip for consumers:Any review complaining about the wait time is not about the BH Cosmetics itself. Just complaints about covid waits. Products used:Cosmetics. Eyeshadows and eyeliners. Service Value Shipping QualitySo far I've made around 2 orders to BH Cosmetics. I had no issue the first time, as it said on the site, it would be 1-3 days to process, then 8 days to ship. So far it has done this both times with no issue. The products worked great and didn't arrive broken. The tracking was extremely accurate down to the minute they put it on my doorstep. I see many reviews talking about issues of shipping times, but judging from how easily I could track my package with little issue, that's less of BH's fault and more of FedEx's (the shipping service they use) fault. Or just maybe a lot of people who didn't put their address correctly/other issues on their part. Tip for consumers:Mainly people who are mad at a site write bad reviews, typically the issues they have with these products, typically missing will write the address down wrong or not put all information. Of course, there are some genuine cases of missing products and shipping issues, but it's mainly people looking for a free refund. Products used:I used the BH Cosmetics Studio Pro compact powder. Service Value Shipping QualityDon't order from this company! I ordered on 07/07/20 and my order is STILL pending shipment! I emailed CS, and they basically told me too bad! They wouldn't let me cancel my order although it's still pending shipment! I ordered from glow recipe on 7/12, and they have already sent me shipping confirmation! During this pandemic I have ordered from several companies and have had 0 issues! Go elsewhere with your hard earned moneyI've ordered from BH Cosmetics twice... I own maybe 5 or 6 eye shadow palettes and 3 blush palettes and a set of brushes and have been extremely happy with all of my purchases (along with a purchase from Ulta which is where I found the brand originally). This makeup is reasonably priced and looks good on... there are a variety of shades/colors and I had zero problem with shipping/tracking/delivery. I'm glad I ordered before seeing all these reviews as I'm very satisfied and if I had seen these reviews first, I'd never tried them out. IBY Beauty is another fave... just because make up is more expensive, doesn't make it better quality. Products used:Eye shadow palettes Blush palettes Brush setScam. Ordered from BH Cosmetics official website but never received my makeup palette. Package was sitting in another state for 2 weeks. I disputed the charge and got my money back. Do not order from here. They just want your money and not to see you happy. Screenshots were taken February 23,2021.Ive had a good experience one time that i had problems with shipping they refunded it rignt away and their products are very nice Tip for consumers:If ure an international shopper check the max money u can spend without paying fees Products used:Eyeshadows powder lipsticks Service Value Shipping Returns QualityI ordered my products over a month ago however every time I check the delivery status it said that it didn't ship as yet (still at warehouse). When I requested a refund after waiting for a month, they decided to ship the products. I told them that it was way out of delivery eta and I didn't want them anymore. They are refusing to give me a refund and have been ignoring my requests. I still didn't get the products even though they were shipped. I filed a claim with Paypal. Lets see if it works. Service Value Shipping Returns QualityOrdered eyeshadow palettes for my daughters, contour palettes and Brazil palette for myself. The same eyeshadow tub in both daughters palette is broken and all over the box. I called customer service. They do answer you just have to let the phone ring move that 50×s. The girl who answered was indifferent said she would mail me 2 more throw them away. I didn't want to because it was Dec 10th. I asked her to just send me the 2 individual replacement pod. So I wrapped them and waited for return. My girls opened them and I put 'em in corner until new package arrived. I go to post office to pick up something else and they hand me the replacement shipment on dec 29th. Post office said it had been there for 7 days but they never sent me an email to say it was otw. Open the boxes THE SAME TWO EYESHADOWS BROKEN AND ALL OVER PACKAGING!@Never i mean NEVER buy any thing that's on sale colors are not as displayed in pic off sight colors aren't pigmented I'm very upset and unhappy I sent an email to them da lady said that's how we keep things affordable $#*! I'd rather pay full price for good make up then wast my money on something I could've gotten out dollar treeThe negative reviews on here almost persuaded me not to order from them, but the weekend sale prices were amazing so I gave it a shot. I got my shipment five days after ordering (not bad at all) and love my items (shadow/ blush/ brushes/ concealer). They sent regular emails updating me on the progress of my order, including one with my tracking number as soon as it was created. The items were well packed in bubble wrap I'm not sure if I got lucky or the negative reviewers on here got unlucky, but I've had zero issues with this company and I'll definitely buy from them again. Service Value ShippingOrdered on Oct. 11,2021 and to date have not received my order! The shipping with BH Cosmetics is HORRIBLE!I ordered almost 2 weeks ago and still have not received my items. They were supposed to be Christmas gifts for my daughter, but the way it's going I probably wont receive anything till after the holidays. I order makeup all the time offline from companies like tarte and too faced and always recieve merchandise within a week. I really wanted to love this company bc of quality versus price but I will never order anything from their website again!You wont receive you order and they will take days to contact you back it's been 2 weeks and I still haven't received my refund for the order I never got that should have been delivered on the 7th it's now the 18th and they just dont care. It's a never again for me. Dont let them scam you as well. Tip for consumers:Just dont Products used:I didnt receive my product or a refund I'm pist they stole my money. Service Value Shipping Returns QualityI have been ordering from another site till shipping became an issue. I noticed BH had a lot of similar items as Colourpop. My first order arrived in record time, and I loved, loved, loved the palettes. I ordered more today, and a few hours later I received my shipping. I am in love with BH Cosmetics. Fast shipping, great product. What's not to love. Service Value Shipping QualityI bought a palette based on an influencer's rave review. Unfortunately, the product was of poor quality. Matte shadows are chalky and have very poor color payoff. I contacted customer service and was told that "all sales are final". However, I do not recall seeing any disclosure to that effect on the website during my purchase. I will never buy from this website again. PS: unlike what was described in many other reviews, my products did arrive within a reasonable amount of time and the customer service team did answer my emails quickly.I had to contact my bank today because this company charged my credit card for an order I never placed on Instagram. They also ignore all my messages. ServiceI bought stuff like more than 25 days and I'm not receive my page yet 52 / 5000 Translation results I tried to contact them more than once, but there was no clear answerMaybe I lucked out, but I ordered my products last Friday, and received today. I had free shipping, and completely understand economy shipping to keep the price down. I'd be annoyed if I were paying a subscription for free shipping and had to wait a week for my order, but these are all discounted products and part of that discount passed on is keeping shipping costs at a minimum. You're not getting 2 day delivery with that price breakdown.I ordered my products on January 20. Its February 15th and still nothing has arrived. Their website says it will take up to 10 business days but it is misleading. They have very bad customer service and will not help you out in case of issues. I have emailed them with concern that their website doesnt say true information about shipping times and that I have right to ask for refund when they dont provide their end of the deal but they declined my request. They blame everything on Covid-19, saying that it causes delays but if you look through older reviews seems that for several years now they have had this amazingly low quality service. IF YOU LOVE YOURSELF DO NOT BUY FROM THEIR WEBSITE! This has been the biggest headache and I look forward to finally being done with them. If they manage to deliver my order. ( doubting that already). Tip for consumers:Do not buy from their website. Service Value Shipping Returns QualityI have ordered from them at least twice, and each time the package has taken longer than expected. I absolutely love what I have gotten from them, the mascara I'm still on the fence about but everything else I love. The packaging it's shipped in is amazing, everything came perfectly packed no damage. I sent an email asking a question to them and received a quick response. The eye shadows are so pretty and have such great color. The lip pencils and liquid lipsticks are so pigmented and have great staying power. Overall, I would recommend ordering very early and paying attention to the sales. I would order again and suggest this company to others.I placed my order after not being able to sleep at night then decided to look at some reviews after the fact that I placed my order. So after reading a few reviews on different websites I got a little worried about shipment/ delivery. I read of many receiving broken products but I'm glad to report that I just got my shipment today and everything was as explained on their website. It took 3 to 4 business days for them to ship it out I did get a tracking number immediately. Plus I received a text and e-mail stating my tracking number and also that a label had been made. My package was even delivered two days before estimated delivery so overall I am very happy with BH Cosmetics. Maybe I was one of the lucky ones, but for it to go from Hollywood California all the way to the Rio Grande Valley in Texas and not one broken item I am very pleased. Thank u b h cosmetics.Unlike all the other low star ratings, I received my packaging within 5 days. The package was wrapped beautifully (with several layers). All of my palettes arrived safely. In addition, the site always has sales & promo code flowing. The price is very affordable!I placed an order for a palette of shadows and a palette of blushes and I did not receive my products and they did not send the products or refund my money. I have not received any help from them, they do not have professional ethics and their customer service is nullI ordered almost two months ago and I understand we are in a bad situation but they wont replay to me and I just asked for the status of my package, just tell me where is it! They didnt respond for two weeks now, not on facebook or email and Im sick of it and god knows if I get it or not. Worst service ever.THIS COMPANY TAKES COMPLETE ADVANTAGE OVER PEOPLE! THERE LARGE FOLLOWING DOES NOT MEAN A THING, IF THEY WILL TAKE YOUR MONEY AND NOT SEND THE PRODUCT. I SENT A MESSAGE TWO DAYS BEFORE THE FAKE SHIPMENT ASKING THE STATUS OF MY PRODUCT, THEY REPLIED I SHOULD RECEIVE IT ON 2/28. THIS MORNING I AM SITTING IN MY LIVING ROOM, LOW AND BEHOLD I LOOK AT MY EMAIL, IT SAYS MY PACKAGE WAS DELIVERED. NOT ONE FEDEX TRUCK DELIVERED TO MY DOOR, WHILE I WAS IN MY LIVING ROOM ON THIS SUNDAY MORNING. THEY ALSO STATED USPS WILL DELIVER THE PACKAGE, SO HOW DID FEDEX DELIVER THE PACKAGE. I DISPUTED THE CHARGE AND WILL NEVER ORDER FROM THESE CROOKS AGAIN. SIDE NOTE: THEY MAY BE LOYAL TO SOME, BUT TO OTHERS THEY GET OVER ON BECAUSE THEY THINK THEY CAN... Products used:none Service Value Shipping