The order was confirmed. Order not at shipping facility Jan 24th. January 27th notified book could not be found and was cancelled by BiggerBooks. Why sell something you don't have? This was for my daughter at college, we can't waste time in getting books if she has upcoming classes. Reason I chose this business: Another vendor was not getting the book shipped. Quality Date of experience: January 31, 2025I spent 25 minutes chatting with a sales representative to find out if their online stock was accurate. After being assured that it was and that the item I purchased would ship within 1-2 business days nothing happened and then 2 weeks later I received an e-mail stating that they couldn't locate the book and that my order was being cancelled. Quality Date of experience: January 9, 2025No complaints. Arrived on time. Books in good condition. Saved money by not buying these books that I will literally never look at again once Im done with this class. Reason I chose this business: Availabilty of the books I needed at a good price. Reason I chose this product: Had to for school. Quality Date of experience: January 23, 2025I don't mind highlighting or underlining but when you can't read more than the first sentence on the bottom paragraph because corners are torn out that's when I give up and just head over to Amazon like I should have done in the first place. * BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond Quality Date of experience: December 21, 2024Purchased a book that supposedly was in stock & my order was cancelled days later. Such an inconvenience! Reason I chose this business: Search engine when searching the Norton Anthology of American Literature Short, 10th edition, Volume 2. Reason I chose this product: Price compared to other sites. Quality Date of experience: January 16, 2025It amazes me this company is still in existence. I highly recommend searching elsewhere for books. I would have liked to leave a positive review, but unfortunately my experience with ordering from BiggerBooks was a complete waste of my time. * BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond Date of experience: November 25, 2024Jumping through all the hoops to be able to read the book every time I need to is a hassle. Completely not worth it. Reason I chose this business: I thought it would be a PDF download but it wont download. Reason I chose this product: Class requirement. Quality Date of experience: January 30, 2025Very easy to buy and access the book, overall good experience! Reason I chose this business: It was easy and cheap! Reason I chose this product: It was required for a class! Quality Date of experience: January 31, 2025Ordered a book almost a month ago. Still haven't got an update of if it shipped. Emailed them a couple times asking. Never got an email back. This site is either a scam or incompetent. They never responded * BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond Service Quality Date of experience: November 22, 2024After 11 days of no tracking number, I reached out to customer service to ask where my order was. I was told they were "having issues with the supplier" and that I would have my order cancelled and refunded. I never received my refund. * BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond Service Quality Date of experience: November 5, 2024I waited patiently for my order; I had paid $50 extra to get it faster because I desperately needed it for my class. The confirmation email said I would receive an email when it shipped. I finally checked my order status only to find that the status said cancelled. I didn't cancel it. I got an email today asking if I received my book and how satisfied I was. I was never notified that BiggerBooks had arbitrarily decided to cancel my order. Reason I chose this business: It had the book I needed for the lowest cost that I could find. Reason I chose this product: It’s a required textbook for a class I have to take. * BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond Quality Date of experience: November 4, 2024It was very simple and could find the books I needed. Reason I chose this business: They had affordable books and both of them on one site. Quality Date of experience: January 7, 2025The textbook set (of three) came in 11 days. They came in a decent/good used condition. I didn't need to get involved because my rental came the next day after contacting customer service. Reason I chose this business: I searched where to find my specific textbooks and found BiggerBooks. Reason I chose this product: I need the textbooks for a class. Service Quality Date of experience: January 4, 2025I never received my book! I sent multiple email inquiries and still don't have my book! I’ve heard NOTHING! Reason I chose this business: Best price on the boom I wanted. Reason I chose this product: Unique book, hard to find. * BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond Service Quality Date of experience: December 29, 2024They never respond to your emails and their website is a waste of time to deal with. I tried to get to a live person but that was impossible so I lost all the way around. yes many times, I know I contacted the customer service email at least 6 or 7 times but never heard back from them even though I left my email each time I left my message. Reason I chose this business: I saw that they had what I was looking for, but in the end I still did not get it. Reason I chose this product: To complete my collection. * BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond Service Quality Date of experience: November 9, 2024Never received the book. Order was cancelled. I didn't even receive an email telling me my order was cancelled * BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond Quality Date of experience: December 3, 2024Can not ask for anything better, the pricing was right compare to other retailers Quality Date of experience: December 16, 2024Great!, Item in stock and discount was an incentive to buy. Reason I chose this business: Price, i was looking for a competitive price. Date of experience: March 27, 2024 loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Peter G. New Jersey 1 review 0 helpful votes Follow Peter G. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Misleading listing” November 10th, 2024 Verified purchase I ordered a book they said was available. After two weeks of it not shipping and no updates I finally asked them and they said it was indefinitely on back order. By that time it was too late. I reached out once to no reply. Reached out and spoke to a computer that stopped replying to me. Eventually i got a message informing me my product actually wasn’t available Reason I chose this business: They had this book listed for sale Reason I chose this product: I was trying to buy a friend a birthday present * BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond Service Quality Date of experience: October 31, 2024I purchased the book on line only to receive a message some time later saying the title couldn't be found & I'd be refunded So I never received the book * BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond Quality Date of experience: November 1, 2024Paid-for textbook was never delivered and NO contact was made to attempt to rectify the situation. Unhelpful. Reason I chose this business: Online ratings. Reason I chose this product: MBA course-required book. (Paid yet never shipped and never disclosed) * BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond Service Quality Date of experience: November 8, 2024My experience was terrible. I just never received the book. Reason I chose this business: Becaus it was one of a few website where the book I was looking for seemed to be available. Reason I chose this product: Scientific interest * BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond Quality Date of experience: November 5, 2024It was a fairly simple experience. I am a new student returning back to school after over a decade. I was referred to a different website but inadvertently stumbled across this one that held a much better of a deal and since I'm old school, this was perfect to actually be able to locate a hard copy! Reason I chose this business: It was inadvertent but I'm overall content with my choice. Reason I chose this product: As I previously mentioned, I prefer to use a "hard copy" opposed to an electronic one. Quality Date of experience: September 25, 2024I specifically asked if this item was in stock and ready to ship out via your chat help BEFORE I placed the order. I was told that is was in stock. Turns out it was not in stock and you ordered it from the publisher with a "3 to 5 day" fulfilment time to your warehouse after I made payment. The access card for the book was out of stock with the publisher and after 5 days I received an email for you stating that my order was cancelled. I also checked 4 days into the process and was told by you that you were expecting the product in your warehouse on "day 5" I was two weeks late after the start of the semester in receiving a replacement access card from another supplier for this textbook. Is there a person on the other side of the "chat" feature on your site or a bot? Either way, the untruthful information I received was terrible customer service. * BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond Service Quality Date of experience: September 21, 2024When I ordered my used book I received a clean copy, it arrived fast without a huge shipping fee, the book was a great price. Reason I chose this business: Price and shipping costs/speed. Reason I chose this product: It was required for my course. Quality Date of experience: October 28, 2024This book was required for college and was cheaper than other places. Reason I chose this business: Cheaper price Reason I chose this product: Needed for college class Quality Date of experience: October 28, 2024