I've ordered form here many times a mever had an issue until recently. While I know this was their problem to begin with. I can't be more than impressed with their rapid responses from customer service. A book I ordered didn't come in and they covered all costs to get it to me, on an order than got free shipping due to a promo. They responded quickly and sorted out the problem to no extra cost to me, also offering a refund. Excellent experience with them. Will continue to order from here. Tip for consumers:Excellent customer service. Products used:Lots of books. Service Value Shipping QualityI will definitely be ordering again. I liked the variety and the price of the books. I didn't love that all of them seemed to have a black or red marker swipe on the top or bottom of the pages. I didn't see that in any information on the website. I also didn't love the time it took to get my order after it was placed. But I'll allow for more time in the future if I'm ordering for a specific occasion. Reason I chose this business: My family loves reading and it is hard to be able to afford new books - especially hardcovers. This was a nice option and I found books that everyone in my family would like. Reason I chose this product: I'm a library assistant in a junior high, so I try to choose books in the middle grade/YA range so I can recommend books to students. My kids are very into graphic novels lately and I've found some really great ones that they hadn't read. Value Shipping QualityBook Outlet is a great place to buy books you have been wanting to buy or find new ones to read. Great prices for books that are in good shape. I have already recommended people to Book Outlet and I will continue to do so. Its not as fast as say Amazon Prime or going to your local bookstore as far as delivery speed, However its still a reasonable delivery speed (about a week no more than two for me personally). But the patience is worth it for the price you get for a new book. Reason I chose this business: Prices for the quality and heard great reviews. Reason I chose this product: I've been wanting to read them. Value Shipping QualityThey finally shipped my order 9 days after I placed it. It's been over 11 business days, 15 days total since I placed the order and I still haven't gotten my books. Not really happy with the time it took to actually get the shipment to the shipper. 9 days, seriously? I can't blame the USPS because according to the tracking they haven't even gotten it yet. Update: Still no order. I made a ticket and they blamed it on the usps and closed the ticket. Customer service is non existent. They DO NOT care at all. I placed an order OVER a month ago and I still don't have it. Tip for consumers:Look elsewhere Service Value Shipping Returns QualityMy favorite place to buy books, especially hardcovers and middle grade! Good selection and great prices and sales! Also love that there is a spot on listings for other books by the same author so if it's a series, you can see if they also have the other books in stock. Prompt answer and they sent out my replacements right away, very happy. Reason I chose this business: The prices are great and any issues I've had have been taken care of promptly. Plus it's a good selection. Reason I chose this product: They are books I've been interested in for awhile. Service Value Shipping QualityWhile the wait was a little long, I managed to buy a book that would regularly cost $15.00 for around $8.00! ($13.68 USD including taxes and shipping). My product came in excellent condition and they even gave me a free bookmark :) (with a coupon for $5 off my next order!) I would definitely recommend this website to any book lover, as its like the gift that keeps on giving! Value Shipping QualityEasy to navigate book selection, quick delivery! Books arrived safe and sound in excellent shape! Have ordered twice and both shipments we as expected! TY Reason I chose this business: Needed multiple copies of books to give as Christmas gifts to my students and was looking for a site with the best price! FOUND YOU!:) Reason I chose this product: Found books of various levels at GREAT prices! Value Shipping QualityI have yet to receive a confirmation email of shipment as stated with my order. Online it shows "shipped" but no date, tracking number, etc. Additionally, trying to submit a ticket for help results in an error. So who knows if I'll ever actually receive the item and if not, thus far, I've been unable to reach anyone. Tip for consumers:Don’t expect to receive in a timely manner, receive shipping or tracking info or be able to get customer service support. Products used:Bible Value ShippingThis is my 2nd or 3rd order since I found the website about 3 years ago. The website is good, easy to use and gives enough information about the products. Ordering was easy. I didn't realize my order was coming in 2 shipments. I would say the shipping materials could have been a little more efficient (i.e. The packaging for both shipments seemed far larger than necessary) but the fact that it was all paper-based/biodegradable and recyclable was still a plus. Shipment time was reasonable especially for the excellent price! The rewards program is also really great. Thank you! Reason I chose this business: Prices, selection and reward program. Reason I chose this product: Met my interests and a good value for the price. Value Shipping QualityI've ordered from this site quite a bit now. They're always adding new items and I've found quite a bit of graphic novels I've been looking for for a while. Almost everything is in great condition too. Think I've received two books where they were a little roughed up but they were also paperback. I just wish they used better quality shipping boxes. It's incredibly thin cardboard that tears easily. I had received one shipment where the box was all but falling apart and it was a miracle all my items were still inside. This last time I wasn't so lucky though. I spent over $200 and all that showed up was the top of the box, the part with my shipping address. If they fixed that one thing, getting stronger boxes, they'd be perfect. Products used:Books Value Shipping QualityShipping took extremely long. Some books were for a baby shower- I ordered almost 2 weeks in advance and still didn't arrive in time! Reason I chose this business: Cheap prices Reason I chose this product: Baby shower and my son Value Shipping QualityFunny story, I heard about this website from a tiktok and couldn't believe how incredibly cheap the books were so I had to placed a large order asap. I saved a ton of money and the books are good quality…they look brand new! Shipping was incredibly fast, took 9 days to get to me in California from Canada. I cannot emphasize enough on how excellent their customer service and products are :) Book outlet will always be my first stop before heading to a bookstore from now on! Tip for consumers:Customer service is excellent. Fast shipping and good quality books for amazing prices!!! Products used:Books Service Value Shipping QualityExcellent selection of books at great prices. Arrived in great condition. Took a while to get here but holidays and weather probably had an impact Reason I chose this business: Saw it mentioned on social media Reason I chose this product: Most were on my list of things to read Value Shipping QualityI was recommended Book Outlet by a friend a couple weeks ago and ever since have been just a little (okay VERY) obsessed. Book Outlet has the best prices I've ever seen for books with up to 90% off list prices and usually has sales on top of that. Book Outlet has high trust ratings on trustpilot, sitejabber, and every other website I found. Shipping is very affordable - only $5 or free if the order is over $45. I've ordered books from Book Outlet 3 times now and every time they've arrived in decent time, and in excellent condition. I liked being able to track my order through Canada Post as well. The website is very easy to navigate and even has extra features such as tips on how to get rid of those stubborn annoying book stickers we all struggle with. Although their supply is more limited than Amazon or indigo, it's definitely worth it to look and see if Book Outlet has the book you want before you go buy it at a much higher price elsewhere. Their books are all new and more books arrive every day. Overall, I love Book Outlet and will most certainly be buying from them again in the future! - A Very Happy Customer:) Products used:Books Service Value Shipping Returns QualityYou are my go-to store for all of my crossword puzzle book buys. Since I don't keep them after they're completed, there's no reason to be worried about a few scuff marks or dents. I would never pay full price. Value Shipping QualityOrdering was simple but the delivery took a long time. There were no updates on the tracking information you provided for 3 days. I thought my book was lost. Reason I chose this business: Online search Reason I chose this product: Online search Value Shipping QualityI only received 4 books out of 15 books ordered. I never received the remaining 11 books since they were returned by USPS. I'm still awaiting a refund for the books as well. I really wanted the rest of my order. I'm not sure if I want to order them again as this was my first order. My experience wasn't great plus I had to contact customer service to check the status. The tracking number stopped working. The books I did received are in great shape. My tracking stopped working and I contacted customer service. I was advised it was at USPS and I should contact to get the package. I later received a response my package had been returned by USPS. I did not get a reason why my order was returned. Responses were quicker than the posted time (got all responses in less than 90 minutes included the ticket being closed) . Reason I chose this business: Affordable and large selection. Reason I chose this product: The items have been on my wish list. Plus, I have been wanting to read more from black authors. Service Value Shipping QualityI've been ordering from Book Outlet for over a year now and love everything about them. When I find a book I've been wanting to read and am able to get it for such a reasonable price that's awesome, but then it arrives in such a short period of time, well that's even better! I'm a Book Outlet shopper for good now! Reason I chose this business: Their price, their selection and their prompt shipping Value Shipping QualityI've ordered from Book Outlet twice. Both times I ordered adult and children's books. Everything was exactly as described for their bargain priced books. I did not order any scratch and dent books, because I wanted them in good condition. I was very satisfied with both my purchases, and will definitely order again!Your site made it crazy easy for me to buy a big stack of large print books for me mom. They were all in one place - which no one else does. Great! Reason I chose this business: It was the easiest site to use to find varied large print books for my mom. Value Shipping QualityI was very skeptical at first because of the prices. Only asking 20 dollars for a 40-50 dollar book? Come on has to be a scam right? WRONG. Within a couple of weeks a perfect quality, immaculate, and brand new copy of the book arrived and only for 20 dollars. Yeah, I know my new book website. Products used:Book Service Value Shipping QualityLove the price and shipping speed. The only issue would be the books were just loose inside a bigger box, and they tumbled around like clothes in a dryer and ended up with one book's pages being stuck inside the other. It would've been nice to have some filler packing material in there to help keep that from happening. Reason I chose this business: Price and book condition. Reason I chose this product: Two paperback books Value Shipping QualityI ordered a number of books earlier this month. Happy to support a local company rather than Amazon, etc. Prices were equal or better to larger online retailers. Quick free shipping with tracking. Website was easy to use and search for books. Unbeatable selection Service Value Shipping