Coupon > All Stores > BJs Wholesale Club Coupon > BJs Wholesale Club
BJs Wholesale Club Review
Third world management. Unorganized,
Incompetent, indifference and low wage mentality customer service by phone. Not one company representative responded to any reviews. The app is a waste. They linked my account to someone else's account and the other account got a free ride for a year prior to discovery. Useless customer service. I never seen so many 1 star reviews. I'd give a double zero if I could.4 aisles of toys at Christmas. Signs taped everywhere saying "buy 1 her one half price" so we picked up 2 kids toy chairs. They rang up full price. Manager walked with me to toys where one of those signs were taped to one of the chairs. His snide response was "its a chair" But it wad a toy chair with the 1/2 off sign taped to it. After 6 weeks of run around with corp customer service and "we cannot make a decision" comments I've ceased my membership
Service
Value
QualityI've been a member of BJs forever. But the quality of the employees has gone downhill fast. All these people walking around with red vest have no idea what to do. "It's not my job" is the only thing they know how to say! Well it is your job. You represent BJs. Find a solution! This is not a one off, but terrible customer service! Ex. Rotisserie chicken (main item that draws people in). Sat in the rotisserie oven for over 45 minutes and no one took them out. ( they were already fully cooked). The line and complaints was overwhelming! They don't give a s~~t!The customer service for the curb side pick up is awful. Last time, I tried to ask the service member a question and she pretended not to hear and walked away. If you greet them, you will get a hostile look. I wish there were a way to rate the customer service after each pick up. I am going to try to get most of my stuff from Sam's club.
Service
Value
Returns
QualityBJ's quality going down to sewer line I bought fire roasted red pepper two jars come together worst I mean disgusting roasted peppers I never eat I never see it BJ's getting greedy want to make more money half of the product produce their brand and most of them unbelievable badddddd call me BJ's I will teach how to run food business
Products used:2% organic milk bread bagel red roasted pepper in the jar most jar product most produce for example lidl sell 3 green bell peppers $ 2.29 or 2.39 BJ’s sell 4 green bell poppers over $4.00 4.59 or 4.69 I will send someone to check theirs organic produce veggies all the other merchandise
Service
Value
Returns
QualityI went to the Bj's location 300 Route 17 (North Bound) East Rutherford NJ. Had the pleasure of being assisted by Rashawn H. I was looking at the big tv with my boyfriend I was confused on certain things and Rashawn H. Was very courteous pleasant and helpful he explained the difference in the tv's and checked for us to see if the tv we wanted was in stock. Thanks to welcoming and helpful people like Rashawn H. Made our tv shopping experience a pleasant one.
Service
Value
QualityThe management needs to take some courses in treating customers. Many times I have returned merchandise in perfect condition with lost receipt, instead of giving credit to my credit card, they give me merchandise credit! Another item: Lack of items on shelves, when asked why you don't have it, the response was "you can afford to buy the more expensive brand".!
Products used:Gas Ex
Service
Value
Returns
QualityBJs auto renews membership without your permision. Thet do not honor cancellation before the so called renewal date. Watch you credit card the use with them.
ServiceThank you Mason for being patient very helpful understanding and with always with a smile on your face. You do deserve these five stars l really really did appreciate your help. God bless you!Recently there was a promotion for a free turkey with spending $150before November 9th. Between November 3-4 we spent $160. They state the $150 had to be same day. Perhaps in very tiny print was this disclaimer but it was not very evident. The customer service agent also claims our gift card purchase did not qualify but we never purchased gift cards. We are staying with Costco and walking away from BJ's.I would like to say thank you, to Contina Mcneill. On Monday May 2,2022, she greeted me and my fiancee' with the biggest smile and we felt welcomed. She was very attentive and explained what she thought would be most beneficial for our money. After reviewing all of the information, along with the flyer we expected to use. She was indeed correct. Ms. Mcneill was certainly a pleasure to have worked with. We look forward to returning to BJ's for more of this type customer service.
V. L. Taylor
Products used:None of the above.
Service
ValueSlicers are piled high with remnants from previous slicing activities all the time. Today it was so high and multicolored on the cheese slicer I could see it from 10 feet away.
Before slicing the cheese I ordered, I asked the deli person helping me if they could clean the machine off because that is clearly tailings from most of the day(1PM). She proceeded to clean the sliced cheese remnants off with her gloved hands and brushed off the pieces onto the floor with her gloved hands.
Then proceeded to slice my order with out changing her gloves! I told her that was disgusting and she told me to have a blessed day. Basically FU.She moves onto the next customer. At 1PM, the store is basically empty. To the laziness of the deli attendants, how could you not take the down time to clean the obvious filthy machines? This has been happening over the past 6 months despite complaints to the web site and the store manager with pictures!
I included the pictures from 10/2023 where they had food stored un-refrigerated and even the scales were filthy. A written complaint tot he BJs customer service on the web yielded nothing. Just a bot email saying they are sorry for the inconvenience.On 8/5/2023, I normally do not take the time to write a review but this experience was an exception.
I experienced a service issue at the BJs in LaVergne. It took longer than expected to resolve the issue; however, Manager Joe and Customer Service Rep, Sherry was very patient and knowledgeable and resolved the issue. It is very important to me to have skilled and caring associates of all levels when entering any establishment. These two representatives did an exceptional job!
Even though I am semi-retired, their customer service was so impressive, I asked if they were hiring! Thank you guys for a great experience. You guys are an asset to your team.
Congratulations to Manager Joe and Customer Service Rep, Sherry!I just wanted to say what a great job Greg did helping me exchange / return items at the Royal Palm Beach, FL location. He was so helpful, knowledgeable, polite, courteous and friendly! I am sure you have met an employee that you wonder "what are they doing doing this job? They should be running the place!" That is Greg at the Customer Service desk! I hope BJ's realizes the great employee they have in him and promote him up the ladder where he will be able to use his years of experience and wisdom to benefit them (and him)! This was only my 3rd time at this location, and what a wonderful experience! Thank you so much, Greg, for making the return and exchanges of shorts so easy. I really appreciate your help!
Products used:women's shorts
Service
Value
Returns
QualityOne of the store's supervisor was so rude with me. I was experiencing some difficulties with the self checkout machine and I didn't even call her but she came and acted so rude. She threw my groceries like some toy. If she doesn't want this job no one is forcing her but she didn't had to act so rude. She was a white person and I don't know her name. I like the store very much but employees are not so nice.I purchased a Samsung 75 inch on the evening of January 31,2024, from BJs.com.
I noticed after paying for the tv, that the sales tax did not compute the 7 percent tax rate.
I tried cancelling the order but was not able to do so. I called their customer service, and was told that due to the manufacturer coupon, the tv was taxed as the original selling price of $1799.99 vs the sales price $997.99. Okay, I accepted it. However, I checked the same Samsung 75-inch tv at Samsung.com, Amazon Costco.com, and guess what, they did not tax on the full price but rather on the actual sales transaction or price That was strike one. Now on the shipment, the tv was at a warehouse in Jax, Fl on Feb 2,2024. On Feb 3 it was at Atlanta Ga. On Feb 4 in transit to Orlando, FL and it arrived at an Orlando Fl warehouse on Feb 5,2024. The earlier scheduled day for delivery was for Feb 12, so my purchased tv, which was already billed to my credit card, was going to sit in a warehouse for a week. That was strike two. I set-up the Feb 12 delivery date and was told it will be between 10am to 4pm. Come Feb 12, I got a call at 7am, that the delivery was on its way to my home. Less than an hour later, they were knocking at my door. The box was dirty and was damaged. STRIKE THREE. Now Bj's return policy required a return authorization, and return shipment to be paid by the buyer, unless the shipment was damaged. I took it back directly to the BJs store and requested a full refund. I may add, I subsequently purchased the tv from Sam's Club and unlike Bj's, tax was on the sale price and unlike BJs no tax on the extended service contract.Like any other store you have to watch your prices. Some things like lunchmeat, rotisseries, raw meats & some produce are priced very reasonably. You buy in larger quantities so it always seems like you spend a lot more and come back with only a few items. Dairy products like the milk, eggs, yogurt, butter and cheeses are all great prices too. Prepared foods seem high priced.Be careful if you purchase an item with your BJ's credit card they may treat it as a cash advance on your statement and add on extra fees. Terrible and crook practices.Bjs the store on 172 nw 57 ave the sold me some tires and he said everything was included alignment n high speed balance my car was not driving right so I took it back in the manager said it can come from no alignment I said I thought you guys did do it he said the alignment machine was not working so that something should have been said to me before I rode of with my car but they was hungry for my 815.00 I guess but the manager was so nasty to me in said there's nothing he can do n walked off from me nasty as rude manager they are bad business for not being honest with their customers n letting customers know you all can't do the alignment up front and the only reason I give them one star it's because I had to in order to put this review upIve purchased Australian Lamb shank, 3 specifically that were delivered. Both were spoiled. Very bad product,
Products used:Not the lamb!
Value
Returns
QualityI will never set foot in a BJ's ever again. When I joined this ridiculous club, I specifically told the woman helping me that I didn't want to auto renew. Fast forward a year. They auto renewed while I was out of the country. After 30 days they sent my 30 day late Membership to collections. Not because I purchased some products and didn't pay for them.
But for a membership. This one 30 day late tanked my credit by 70 points. I absolutely hate this company.I have complaints about BJ's, however, after reading several reviews on Site Jabber I feel compelled to put this review here, about Site Jabber, and not about BJ's, simply for the following reasons:
Review sites are often unfair due to the way they are set up and refuse to remove unfair reviews.
Although I do have legitimate complaints about bjs.com, they aren't about the club, the store, the employees or my membership there. They are about the bjs.com website and nothing more, yet it seems I can't limit my review to the website alone.
Second, far too many of the negative reviews I have read are so obviously ridiculous it's just plain stupid.
Third, I've never been able to find a way to rate review sites like this so I decided to leave this five star review for BJ's so I don't hurt their ratings here unnecessarily, yet can still leave something useful.
Yes, I do have complaints about bjs.com, but only about the site, not the store or the company in general (except, of course for the way the website is managed), but because of the way THIS website (Jabber) is set up and run, I do not feel comfortable relating my issues with bjs.com here. I've been shopping at BJ's for over thirty years and although I have had some negative experiences, the rating collected by Jabber is utterly ridiculous. It's clear to me that something is very wrong with this site's management for such a low rating to be presented.
Tip for consumers:SiteJabber sucks just as bad.
Products used:Their website sucks so bad amateurs must have designed it.
Service
Value
Shipping
Returns
QualitySally was amazing despite the cooks being behind. Our Fathers Day meal was supreme with her service She keep us posted and will n our meals and accomadated us beautifully 5 star service!
Service
ValueI have never dealt with a more incompetent customer service in my life. I tried for 4 days to renew my card by phone. Each time I was told it would be renewed the following day. I paid the first call. Each day following had different person with no record of transaction. Today is day 5 and still no record of previous calls. Needless to say the last person wanted to refer me to a special department. I told her to forget it and they are the most incompetent people ever in multiple countries it sounded like. Don't ever call them to renew. They have no idea what they are doing. I'm canceling my payment through my credit card company and am done with BJ's. Will stick with Cosco.I would write zero stars if I could. They opened a new store near me & I previously had a membership years back. I signed up in person & she charged my card 7 times for 1 membership. I went back 2 times to fix it & they could not. Renewal time I was charged 7 renewals. I contacted them by phone, email & in person. No one helped. They asked for information they had in their records. I had to contact my credit card to stop payment. Then I checked my membership, canceled.
Products used:membership issues
Service
Quality